Gerry C

Appliance Express Rated 5.0 out of 5 stars based on 208 customer reviews

We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Salado, TX 76571
Gerry C
Job Details: 04/12/2024
"KDTM404KPS2 Arrived to inspect noise. Service mode had 10-2 as the only stored error and I cleared for testing. The noise was from the diffuser plate and diverter distributor assembly and inspection revealed there may have been warping of one or both of the parts, allowing excessive movement and resultant noise, as water was being diverted under pressure. The machine will require the diffuser disk and diverter plate. Cup washer manifold ordered just in case, but likely not required. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11662107 (Diffuser) and 1 W11679656 (Diverter Cover) and 1 W10830523 (Manifold)"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Georgetown, TX 78633
Gerry C
Job Details: 04/12/2024
"MHW6630HW1 Arrived to inspect softener dispensing issue. Service test mode had F4E1 as the only code stored and I cleared for testing. Jumpering the valve assembly and ensuring voltage to both valves, I found the left (2) valve apparently not operating, as the only water at the dispenser came from the main detergent fill section. Electrically, both valves were within 2% resistance values. Testing each valve separately revealed both working and with good flow. I removed and replaced the valves and drawer assemblies and tested. The unit operated as designed. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Georgetown, TX 78633
Gerry C
Job Details: 04/11/2024
"KRFF577KPS02 Arrived to inspect door closing issue. I found the machine will require complete adjustment, including leveling and door matching, due during inspection, I found the gasket had a large tear starting at the seam in the upper tab area. Office to order door gasket. No leaks observed during service. ; ordrng 1 W10407212 (Gasket, RH, GY)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Georgetown, TX 78633
Gerry C
Job Details: 04/11/2024
KDTM604KPS1 Arrived to inspect steam issue. I found the gasket had been incorrectly installed during manufacture and had rolled inward due to being over-stretched. I replaced and tested. The chassis required adjustment to correct door closing. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Georgetown, TX 78633
Gerry C
Job Details: 04/11/2024
"WFW560CHW4 Arrived to inspect dispenser issue. Finding diluted fabric softener still within the dispenser drawer from a prior cycle, I inspected and was able to rule the drawer out as the source of the issue. Visual inspection of the valves, lines and water vectoring system within the dispenser housing yielded no results. Further testing of the vectored system by jumpering and actuating both valves simultaneously, revealed the hydro-mechanical part of the system working nearly as designed, with plenty of water entering the softener area (at the front of the distributor) and even excess, the likely cause of the diluted, but non-dispensed softener, making its way through other parts of the dispenser system. I allowed the fill to take place for 10 seconds, which easily filled the softener reservoir and allowed it to continue after fill to siphon and empty itself completely. Digging in deeper, I consulted the operational guide to reference if there is any condition that will cause this model to not actuate the softener dispensing system. Finding the documentation advised the system always dispenses softener in the final rinse cycle I reverted to re-testing the jumpered valves. I found after two minutes, the right (main valve) showed significant loss of flow, presumably from solenoid coil heat up. Subsequent testing also revealed the issue was not limited to valve 1 and valve 2 failed as well, on at least one instance. I found the pre-ordered valve part incorrect. Office to order part. No leaks observed during service. ; ordrng 1 W11688995 (Valve Assy, Cold, Dual)"
rob sarnelli
Burnet, Texas
04/09/2024
Tremendous knowledge of multiple systems to trace and diagnose issues
Overall Experience
Geoff Boyle
Georgetown, Texas
04/08/2024
Very professional with excellent knowledge of product
Overall Experience
Skaggs
Georgetown, Texas
04/08/2024
He walked in and right away know what was wrong with my telling him what the machine was doing and got right to work on it.
Overall Experience
Georgetown, Texas
04/07/2024
Gerry is very courteous and knowledgeable and after assessing the problems, he made the repairs timely. Excellent.
Overall Experience
D. Townsend
Horseshoe Bay, Texas
04/04/2024
Gerry is our preferred tech with appliance express. He is knowledgeable, prompt and personable. He has saved us from replacing our whirlpool fridge which would be costly. Thanks to Gerry and the scheduling team at Appliance Express for servicing the Horseshoe Bay area.
Overall Experience