"Arrived on site to follow up on washer making abnormal noises. Customer showed me video of noises they say the unit regularly makes. On arrival customer had paused the cycle when they said it was making noise. I resumed the cycle with the same load in it and found no abnormal noises. I checked the bottom end and found all parts intact. I called tech line and spoke with Brandon and relayed my findings. Since we have been unable to duplicate the noises we have no good repair we can perform. I advised the customer to monitor their loads and isolate what they have loaded / details surrounding the noises so that it can be recreated, since we have been unable to recreate the failures. No repair made since we could not duplicate the issue. Call complete."

"Arrived on site to diagnose microwave with turntable not working. On arrival customer showed me the turntable does move, but sometimes it seemed to get 'off track'. I checked and adjusted the support and plate and tested. Could not duplicate any failure and unit showing all signs of working as designed. Call complete."

Arrived on site to diagnose refrigerator that is leaking water from the rear. I turned on the water and confirmed a leak when dispensing from a crack in the rear tubing. I followed the tube and found it is the section of tubing on the reservoir. Ordering a new reservoir to resolve. Return visit set for 10/5.; ordrng 1 W11613294 (Reservoir)

"Arrived on site to diagnose refrigerator making noise. On arrival customer pointed out compressor noise and wanted to confirm it was not abnormal. Fridge is in an open room with no sound dampening around it, and sounds normal. Compressor is working properly and is not losing any cool. Unit working as designed. Repair completed."

"Arrived on site to diagnose noisy dryer. Found drum has some resistance while turning, like something was stuck. Checked blower wheel and found a sock had gotten stuck to the wheel and rhe thermostat screw, which was causing the wheel to stick. Removed the sock and tested. Found noise gone and unit working properly. Repair completed."