"Arrived on site for a wall oven. That is making noises when the upper cooling fan is cooling down the unit. Inspected unit and work area. I did confirm the customers complaint and found what sounded like cabinet, vibration, or something stuck in the blower housing. Disassembled the unit and did not find any abnormality with the blower but went to head and replaced it. Still found a little bit of cabinet vibration with the upper blower. Disassembled it again and could not find any abnormality with blower or surrounding areas. Went ahead and added sound pads around the blower itself and tested the unit. The unit sounded much better and that customer advised that he would call back if any other issues persist. Call complete."

"Arrived on site for a washing machine that has a damaged cabinet. Inspected unit and work area. The customer advised that she had just gotten back into town 20 minutes before I had arrived and had not had a chance to check out the new cabinet that was delivered yesterday. We opened up the box and found the new cabinet damaged again. The customer advised that at this point, she did not want to continue forward with ordering another cabinet or as she has had two cabinets delivered that were damaged and we had several that were damaged prior to that. She advised that shed prefer just to keep her original cabinet, since that has not caused any further issue and the damage was on the back of the unit where people cant see it. The unit is working as designed. Call complete."

Arrived on site for a refrigerator. That is not making ice in the refrigerator section. Inspected unit and work area. Found that the model and serial information that was sent over to us was not complete. Updated the model and serial information on the call ticket. Ran unit through diagnostics and found all components pass except for the icemaker error codes. It showed an E2 indicating that the motor had lost position and could not find the home position. I am ordering an icemaker and will return with the control just in case. I did test the icemaker fill test and found water flowing into the icemaker. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Icemaker) and 1 W11224256 (Control)

Ive been on site for a refrigerator that is leaking off the back where the water line hooks onto. Inspected unit and work area. Confirm the customers complaint and found that the water was leaking from the tube where the water line hooks onto. Checked all my parts and found that the parts sent with me were incorrect. Spoke to SR and CS and was advised the parts would be ordered on the call. The office will need to contact the customer about to reschedule date due to limited parts availability.; O-emld tckt

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer door and nameplate and tested the unit. The unit began to work and operate as designed. Call complete.