Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised the unit has stopped making ice before but that it completely stopped and hasnt made ice for over a week. I attempted to jump the icemaker and found that the icemaker would not turn. Check voltage to the icemaker and Found proper voltage. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and check the heater after step six that turns on the heater. Found the heater hotter than the water temperature inside of the unit. Ran the test again and had the same result. I did advise the customer the heater is working and explain that they will need to use rinse aid in the dishwasher to help with the drying process. Went over other options to help with the water temperature such as high temperature temperature wash, sanitation rinse, and extended heat dry for optimal drying. The unit is working as designed. Call complete."

"Arrived on site for a washing machine that is vibrating violently. Inspected unit and work area. The customer advised that that unit seems to make a loud banging sound when it goes into spin. Ran unit through diagnostics and did not find any stored air codes. Found evidence of the drain hose banging against the back of the wall due to some black marks on the backside of the wall. Ran the unit through a spin test and found that the unit was unlevel and the tub was banging against the front cabinet. Adjusted the feet on the washer and ran the unit through diagnostics. The unit began to run and operate as designed. I asked the customer about his low types and he advised that he runs extremely late loads due to not wanting to overload the washer. I did explain to the customer that because of the suspension style washer he has, the best way to ensure a good lad is to fill up he basket 1/3 of the way to allow proper weight distribution. After running all my tests, I did not find anything necessarily wrong with the unit besides the leveling of the feet and did advise the customer to test out the unit at this point with the washer being leveled. The unit is working as designed. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, access valve, and couplers. I charge the unit up with 125 psi of nitrogen and found pressures hold for 15 minutes without dropping. Vacuumed down the unit to -31 psi and found pressures hold again for another 15 minutes. Charged the unit up with R1 34A and found pressure is equalizing at 140 psi and zero psi. The unit begin to cool and operate as designed. I advise the customer to keep an eye on the unit over the next 30 days. Call complete."

Arrived on site for washer not completing cycles and showing LF. Upon arrival confirmed issue and found f8e1 in diagnostics. After further testing I found cold side cutoff was turned off from installers and had lead to unit not finishing cycles and stopping at rinse setting. Corrected cutoff issue but also informed customer would be recommended to replace cutoff due to hard turning and degradation. Rerun multiple tests and found no leaks or failures. Unit working as designed. Call complete