"Arrived on site for a washing machine that wont fill. Inspected unit and work area. The customer advised that regardless of what setting they put it on, the unit will not fill. Ran the unit three diagnostics and found an F7 E5 (shifter fault) error code. Ran it through a diagnostic check and found everything working but when it agitated, loud sounds were coming from the washer, and when it tried to spin, only the agitator would spin. Check underneath the unit and found that the slider had been broken and was stuck, causing the issue. Replaced the slider with the truck. Stock slider (W10734521). Tested the unit and the unit began working and operating as designed. Call complete. ; used 1 W10734521 (Slider) from stock"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced all three valve manifolds and tested the unit. The unit was working and operating as designed. Did advise the customer to call back if any other gas smell is detected. Call complete.

"arrived on site for the cooktop that still smells like gas. Inspected unit and work area. I did confirm the customers complaint and did find that fixed their gas line going into the regulator. Disassembled the unit and tested all connectors for any signs of a gas leak. Could not get any bubbles to form even with the gas turned on. I called Whirlpool Techline and spoke to Andrew SR# 7735730709. He advised that because of the fact that the customer stated that she can smell gas more when the unit is not cooking, that the issue would have to be with one of the gas valves and to just replace them all. I called Whirlpool Safety team and spoke to Lakeisha SR# 7735730709. She advised that she would update the notes on the file and to just go ahead and proceed with Techlines recommendation for now. She advised to call back if the customer experiences any other issues. Ordering the gas valves in the office will need to contact the customer about a return date due to the customer not living in the house full-time and limited parts availability. Please schedule service for two hours due to drive time to get out to this property and repair.; ordrng 1 W11381267 (Left valve manifold) and 1 W11381269 (Center valve manifold) and 1 W11378578 (Right valve manifold)"

"Arrived on site for a cooktop that smells like leaking gas. Inspected unit and work area. The customer advised that they cannot smell the gas from the top of the cooktop but that they can smell gas from the drawer underneath. Smelled a distinguished scent of gas coming from underneath the cooktop. Use the gas leak detector and found High concentration levels at the connector below the regulator. Used bubbles to find the leak and did confirm the leak was coming from the connector hose onto the regulator. Attempted to fix the positioning of the hose but found that the inner connector screw has been stripped causing the gas line not to fit properly. I did advise the customer that because the hose was stripped, I could not advise for them to use the cooktop until that was fixed. The customer advised that the contractor on the home is responsible for taking care of that and will do so immediately. Call complete."

"Arrived on site for a washing machine that has low water concerns. Inspected unit and work area. The customer advise when they use certain washers, the unit does not fill up with water before it starts agitating. Tested the unit and did find the customer was using the extra power button. They assume that the extra power button meant more water. Went over the service pointer overwater clarification level (W11499341). I did advise this is normal operation. I ran into through diagnostics and did not find any stored error codes. Ran into an auto test in the unit ran as designed. Call complete."