Appliance Repair West Texas

Appliance Express Rated 4.9 out of 5 stars based on 9 customer reviews

We serviced a
WHIRLPOOL ICE MACHINE
Model KUIS18NNZB0
Near West, TX 76691
Jonathan M
Job Details: 09/08/2022
"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit stopped making ice and began forming an ice clump on top of the evaporator plate. After unplugging it for a few days, they attempted to run the unit again and found the unit would not cool at all. The unit will just recycle water over the evaporator plate and will not make any ice. Checked the evaporator plate and found no frost pattern on the evaporator plate at all when the customer had started a cycle prior to my arrival. Found the entire cabinet hot and water temperature was room temperature. When I turned off the unit, I heard a hiss coming from the evaporator indicating a leak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near West, TX 76691
Jonathan M
Job Details: 09/08/2022
"Arrived on site for a refrigerator that has a light out in the refrigerator section, has ice that wont drop out of the shoot occasionally, and its freezing items in the refrigerator section near the vent. Inspected unit and work area. Noticed that the customer had the refrigerator completely full And overstocked. Explain to the customer the most likely issue with food freezing in the refrigerator section was due to food placement and lack of airflow inside the refrigerator section. Advise that everything in front of the van freezes but I explained that most of those items that were freezing were blocking the airflow of the incoming freezer temperature air. Did confirm a light out in the refrigerator section on the module so replace the module. Tested the ice dispenser in the unit began to dispense ice as designed. The customer stated that they dont really have too big of an issue with the ice dispenser clogging up in the chute but it does happen from time to time. I did explain to the customer that that can be due to ice clumping and or normal use due to the design of the chute. Customer is aware and advised that he is not as concerned with that issue. The unit is now working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near West, TX 76691
Jonathan M
Job Details: 09/01/2022
Arrived on site for a dishwasher that is not done washing dishes well. Inspected unit and work area. When needed through diagnostics and did not find any stored air codes. Ran the unit for an auto test and found all spray arms spraying. Did inspector spray arms due to some blockage and found the spray arm is clogged with paper and plastic debris. I did advise the customer that this is most likely to cause a third issue as they also have food and soap deposits inside of their dishwasher. Advise them to run a dishwasher cleaner and asked if they wanted to replace the spray arms. They advised that they would prefer to try to clean out the spray arms manually instead and will call back if further issues persist.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near West, TX 76691
Jonathan M
Job Details: 09/01/2022
"Arrived on site for a dishwasher that is leaving film on their dishes. Inspected unit and work area. Found soap buildup inside the entire dishwasher and on the door. The customer showed me a couple photos of whats been happening. I checked their soap and found that it was an enzyme based soap that they were using. The customer explained that they do fill the cup up to the top of the dispenser before running a load. She also explained that she Pre-washes dishes prior to running them through the dishwasher cycle. I asked the customer if they use any water softeners in the house and I explained that there is a whole home filtration system. I did explain to the customer that based on what she was telling me, the issue was with over use of soap. Explained that the soap enzymes need to be able to attack any kind of food or grease particles in order to break down in the water and when they pre-wash the dishes, the enzymes have nothing to attack and leave deposits inside of the dishwasher. I showed the customer on the inside of the dispenser where it shows hard water versus soft water fill levels. I did explain that because theyre on a whole home filtration system, they do not need to fill the soap all the way up to the hard water portion. Went over user care guide with the customer and proper procedures. I called Whirlpool Techline and spoke to Steve SR# 7734497483. He advised that based on the current information of what the customer explained, everything I explain to the customer was correct and that there were no parts within the dishwasher that would cause the soap buildup on their dishes or silverware. He advised to have the customer run through a couple clean dishwasher cycles and to use no more than a tablespoon of detergent if they were going to continue to wash dishes. The unit is working as designed. Call complete."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near West, TX 76691
Jonathan M
Job Details: 09/01/2022
Arrived on site for arrange that is not lighting the front to outer burners and is making a high-pitched noise when the right knob control for the oven is not on Wi-Fi. Inspected unit and work area. Checked both burners and did confirm the customers complaint. Checked to make sure that the unit had been properly converted to propane as they have LP going to the unit. Did confirm the unit was properly converted. Replaced one of the burner heads that I had and tested the left front burner. The left front burner began to work as designed. I adjusted the knobs on the front panel and is unable to replicate the issue notice by the customer. I called whirlpool Techline and spoke to Kurt SR# 7734500309. He advised to go ahead and replace the user interface just in case but was unaware of any specific issues that would be causing this. Ordering another burner head and the user interface and the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11492302 (UI) and 1 W11344539 (Burner head)
Aggie90
West, Texas
09/09/2022
Friendly, fast and good service.
Overall Experience
Ronnie holmes
West, Texas
07/16/2022
Jonathan was knowledgeable and efficient. He properly diagnosed the root cause of the issue and repaired it. He represents you well!
Overall Experience
Pierce
West, Texas
07/09/2022
On time. Friendly. Fixed in a flash.
Overall Experience
West, Texas
11/23/2021
Overall Experience
Pat
West, Texas
06/23/2021
Jonathan arrived on time, friendly, professional, and fixed the problem with my refrigerator.
Overall Experience