Arrived on site for a dishwasher that has broken tracks. Inspected unit and worked area. Customer advised the issue is with the bottom rack rollers. He advised that they keep breaking off and he cannot get them back on. I did confirm the customers complain and found the roller wheels broken. I replaced the wheel assemblies and tested the unit. The unit is working and operating as designed. Call complete. W10195416

"Arrived on site for a washing machine that wont turn on. Inspected unit and work area. I found the flooring for this unit, completely unlevel, where the right hand side of the washer was approximately 4 inches higher than the left-hand side. The unit was unplugged and immediately upon plugging in the unit, I found the unit go into a drain. I canceled out the cycle and ran the unit through diagnostics. I found an F0 E5 (off balance load) error code. I adjusted the feet on the washer to try to level it out and was not able to completely level out the washer due to the flooring. The customer advised that they had just moved the washer out from another room and that they are planning on redoing the floor in this room. I advise the customer that the flooring was causing the basket to lean against the left hand panel and was causing off-balance issues due to the unit not being leveled. I ran the unit through an auto test and the unit ran and operated as designed. Call complete. No parts were replaced."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the hub assembly and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a dryer that is making abnormal sounds during operation. Inspected unit and work area. I did confirm the customers complaint and disassembled the unit. Found one of the rollers had semi broken, causing the unit to make unusual wobbling sounds. I replaced the rollers and idler pulley from the dryer repair kit and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a washing machine that is not starting and is making a really loud sound. Inspected unit and work area. The customer advised that the unit made a grinding noise at the start of a cycle after running several loads. She showed me a video of this noise the unit was making, and Advised that she has not touched it since it started acting up again. I did confirm what sounded like the cam rubbing against itself underneath. I ran the unit through an auto test and found the unit working and operating as designed without replicating the sound. I went ahead and replace the cam and actuator to resolve the issue. I tested the unit again and could not get the unit to fault. The unit is working and operating as designed. Call complete."