". Arrived on site for a washing machine that is not dispensing the detergent. Inspected unit and work area. I confirmed the custo,erst complaint and found the detergent housing completely full of water indicating a valve or housing issue. I replaced the housing including the valves and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W11127357."

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. I found the unit in the kitchen because the customer had swapped out her washer with another unit. The customer advised that the unit quits in the middle of the rinse cycle and they have to run the unit on a drain and spin to complete the cycle. I ran the unit through diagnostics and found an F8 E1 (long fill) and F0 E5 (off balance load) error codes. I tested the valves and found proper voltage going to both valves but the unit was not hooked up to water. I went ahead and replaced the valve assembly and tested the unit. I could not test the water functions but I found the unit draining, henning, and agitating as designed. The customer advised she'll need her husband to move the washer back into the laundry room and will call back if any other issues persist. Call complete. W11210463."

"Arrived on site for a washing machine.That is not dispensing fabric softener. Inspected unit and work area. The customer advised that recently they've been noticing that they're fabric softener dispenser is still full at the end of the cycle. I checked the dispenser housing and did not find any clogs. Alright, tested both valves on the cold side and found minimal water flow coming through one of the valves. I replaced the cold water valve and tested the unit on a quick wash cycle. I found during the rants portion of the cycle. Water flow was dispensing into the fabric softener drawer and cleared out the fabric softener. The unit is now working and operating as designed. Call complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the outer tub and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W10371566.

Garage on site for a refrigerator that has not making ice. Inspected unit and work area. I found the model and serial information on the machine was not correct and checked with claims and was advised that we could not get the unit covered under the current information sent over. The customer will update their information with their extended warranty company and will try to get another dispatch. Call complete.