Appliance Repair Waco Texas

Appliance Express Rated 4.8 out of 5 stars based on 145 customer reviews

We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Waco, TX 76708
Jonathan M
Job Details: 01/19/2022
"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. The customer advised that the top half of the agitator is loose and no matter how hard they try to screw in the bolt, it seems like it stripped. Confirmed the customers complaint and found the bolts going into the agitator coupler with no metal Splaine to hold it in place. Spoke to service management team and was advised to contact whirlpool Tech line. I called Whirlpool Techline and spoke to Joe (no SR#). He advised that if the agitator was not being held together properly, the issue would have to be with the agitator itself completely. He advised to order all necessary parts for the agitator and try to come back with a new agitator to assemble onto the washer to be sure that we have all necessary parts. Ordering parts in the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11158175 (Agitator cam) and 1 W11561052 (Agitator coupler) and 1 W10772621 (Screw) and 1 W11480892 (Agitator auger)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76706
Jonathan M
Job Details: 01/19/2022
"Arrived on site for a dishwasher thats not closing properly. Inspected unit and work area. The customer advised that the unit would not close the door for several days and that they attempted to use a plastic knife to fix it. They said that since they did that the unit has been opening and closing properly but they just arent sure if something is broken within the door latch. Tested operation in the unit seem to work fine. I did advise that they could proceed forward with repair just to be sure or they could just try to wait and see if there issue was resolved.Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Waco, TX 76708
Jonathan M
Job Details: 01/19/2022
"Arrived on site for a range that wont heat properly. Inspected unit and work area. Ran the unit through diagnostics and found an F1 E0 (main control failure) error code. I asked the customer if theyve ever seen that error code before and they had mentioned that they had maybe one time. Ran the unit through testing on the bake and broil elements. Found the bake element would not heat but the Boyle Element Wood. Gained access to the back and check continuity through the bake element. Found it open. Went to remove bake element but could not gain access to the element. Spoke to service management team for advice and was advised to call Techline. I called Whirlpool Techline and spoke to Andrew SR# 7732762095. He had me video chat him for 30 minutes to see if we could get the big element replaced. After several attempts, we could not gain access to the element to remove. He advised at this point because the service manual and technical data sheets did not indicate whether this element could be replaced or not, he would report all the findings and photos to review. He advised me to tell the customer that whirlpool and be in contact with them or us depending on the next steps. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76708
Jonathan M
Job Details: 01/18/2022
"Arrived on site for refrigerator that is not cooling or making ice. Inspected unit and work area. The customer advised theyve been hearing a fan knocking in their freezer and have had temperature issues. The husband did explain that his wife sometimes leaves the freezer door open and the whole freezer is frosted by the time that they open their freezer again. Ran through diagnostics and checked all thermistors and freezer sensors. All checked good. Ran through the defrost sensor and the defrost sensor passed. Ran the unit through a force defrost and found the heater kicking on and starting to defrost the evaporator. Spoke to PR and was advised to check resistance readings on the freezer thermistors and sensor and all checked good. Found 9.85k ohms for the fc evaporator sensor and 7.64k ohms for the FC compartment thermistor. I told the customer that because the unit is showing me that its working properly at this time, the only other issue would be with an electronic issue between one of the boards. I did advise the customer that it is possible that because they dont always close their freezer door, they may have built up too much ice for the defrost heater to handle. I told the customer to defrost the unit manually due to the evaporator cover being covered with ice buildup.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waco, TX 76712
Jonathan M
Job Details: 01/11/2022
Arrived on site for a dishwasher that wont drain. Inspected unit and work area. I confirmed the customers complaint and checked the garbage disposal as this is a new build. Found the knockout punch had not been knocked through. Knocked out the knockout punch and went to test the unit. Found no power. Applied power to the unit and attempted to drain the unit. The unit began to drain and operate as designed. Call complete.
Waco, Texas
01/21/2022
He did a good job. It was a struggle to get someone here. Lots of rescheduling, and that got frustrating.
Overall Experience
Dan
Waco, Texas
01/12/2022
Very thoughtful and helpful. Took time to check everything
Overall Experience
Dwayne G
Waco, Texas
12/24/2021
Overall Experience
Ivan
Waco, Texas
12/19/2021
Jonathan was polite and courteous. He was also very knowledgeable about his job and requirements.
Overall Experience
Waco, Texas
12/13/2021
Very timely and professional thank you!
Overall Experience