Arrived on site for a washing machine. That is not starting cycles. Inspected and work area. The customer does the sensing light just flashes every time they try to hit the start button. I did confirm the customers complaint after trying to start a cycle and lifted up the lid. I found the strike broken. I replaced the strike and tested the unit. Found the unit working and operating as designed. Call complete. W11457841

"arrived on site for a washing machine that is flashing the spin light at the end of cycles. Inspected unit and work area. The customer advised she knew what the issue was because the tub and basket were not stationary and were wobbling all over the place. I did explain to the customer that that is normal operation for this washer because this is a suspension-based model. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I tested the suspension and found the suspension was good. The customer stated that the unit vibrates really hard and she has clothes that are coming out tangled. I did explain to the customer that tangling can happen specifically on stuff where shes wrapping items around the agitator. The customer advised that she knows how to load a washer and was unhappy with this unit. I called whirlpool tech line and spoke to Leon SR# 7738994951. He advised the issue would be a loading issue and that the customer will need to properly load like clothes in the washer at one time and not mix loads. He also stated that bulky loads may go off balance from time to time. He advised without an error code or any functional parts failing, the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washing machine that its not completing cycles. Inspected unit and work area. The customer advise the unit does everything its supposed to, but it will not agitate the clothes. Around the unit three diagnostics and found an F0 E5 (off-balance load) error code. Around the unit through an auto test and found that during agitation, the whole basket was spinning from side to side. I checked underneath and found the shifter on the unit was one that had been recalled due to this issue, where the arm gets separated from the splutch assembly. I replaced the shifter and tested the unit. Found the unit working and operating as designed. Call complete. W10913953"

"Arrived on site for a washing machine. That is not spinning out clothes. Inspected unit and work area. The customer advised that she had three loads that did not spin out fully and the washer is making a noise. I checked underneath the washer and found that the cam Had been stripped by the belt. I replaced the cam and ran the unit three diagnostics. I found no stored error codes. Around the units are an auto test and the unit ran as designed. I checked the suspension and found suspension was good. I did find the unit on level and leveled out the washer. I called Whirlpool Techline and spoke to Rob SR# 7738992756. He advised that because the unit is finishing each cycle, there would be nothing wrong with the washer, and that it would be a programming or issue that the customer has. He asked the customer about soap consumption, and the customer advised that she uses a full cup to a cap and a half worth of soap in her washer. He advised that was too much, and that would be also contributing towards their clothes not being completely dry by the end of the cycle. He also stated that the customer should not use the normal wash setting if they are trying to spin out the clothes because the normal wash setting does not have as high of a spin speed on the program than other cycles like heavy duty or bulky items. The customer advised that she did not understand the difference between any of the cycles, and just advised that she would continue to use the washer the way that she has been using it and if she has any problems, shell call back. Call complete. W10721967."

Arrived on site to install previously diagnose to park. Inspected unit and work area. I replaced the separator and tested the unit. I found the unit working and operating as designed. Call complete. W11678832