Arrived on site for refrnot making ice in either compartment. Upon arrival confirmed issue but found no errors for upper ice maker in diagnostics and both units harvested as designed. Found triple valve had failed and replaced it. Tested both ice makers and found no leaks. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the freezer door and removed the excess ice on the inside. Advise the customer to keep the unit closed for the time being so the gasket can mold. Call complete.

Arrived on site for washer making a loud grinding noise. Upon arrival confirmed issue. Found no errors in diagnostics but didntraced sound to rotor screw coming loose from gearcase and not allowing slider to activate properly. Replaced slider and screw from slider kit and found noise no longer present call complete

Customer complaint is washer tub disconnected from the frame. Found no evidence of disconnect. Customer states reason for thinking it was on the ground when loaded up with clothes. Replaced suspensions due to some excess shaking and advised if problem persists customer may be overloading unit. Spoke with customer on proper use and care and they were loading unit incorrectly. Instructed on proper loading. Operational test good. No leaks detected during service. Job complete

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Did confirm the customers complaint and replaced the strike. Ran the unit through a diagnostics icons on the unit working and operating as designed. I answered all the customers questions about the unit and the unit is now working and operating as designed. Call complete.