Arrived onsite for unit tripping breaker. I found the voltage to be good. Wiring checked good on the terminal block. Customer stated after every cycle they have to flip the breaker. Unit is operating as designed but i could feel the outlet starting to get warm. Indication of a loose outlet is present and customer will need to have the outlet checked as the unit will trip the breaker right away if it was the problem. I opened and shut the door multiple times and no tripping occurred. I also kept turning the dryer on and off and would not trip. Filled the voltage checklist. Couldn't get unit to trip while onsite. Call complete. No parts installed.

"Arrived onsite for bake and broil elements not working. I found the breaker to be tripped. I followed the procedure of the elements tripping the breaker and replaced the bake, broil, and control. I ran the unit to 500 degrees with the ground off and it reached temp. I replaced attached the ground wire and ran unit to 500 degrees again. Unit reached temp and I advised the builder to leave it running for 1hr 30 min. Builder agreed and stated he will turn the unit off within that time. Call complete. Installed W10856603 Broil element, W11182108 Bake element, and W11567368 CONTROL. Called techline to document SR 7741371747 Spoke with Brandon."

Arrived onsite for washer making noise while filling. I confirmed noise was from the cold valve when filling. I found the filter clogged and replaced the valve. Unit now sounds as designed while filling and no leaks were sighted while testing. No leaks present. Call complete. Installed W11210459 VALVE.

"Arrived onsite and tested unit for whine during spin as recorded in video. Unable to replicate and no signs of gearcase failure. Replaced cam and belt, and applied white lithium grease to potential hot spots in the gearcase. Unit is now operating as designed. No whine during drain spin. All checks good."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making the same noises as before when they provided a video. I questioned the customer regarding the size of loads, how much detergent, how softener, etc and the customer advised that they fill the detergent cup all the way and same with the softener. I found 2 clothing baskets full of clothing and the customer advised that each one was a load. Also found one in the dryer and it was too large as were the two in the baskets. I placed the unit in diagnostics showing no error codes and manually tested a high speed spin and the unit operated as designed. I retested in a normal diagnostics test and again it operated as designed. And I could not duplicate the noise. I tilted the unit back and removed the rotor to find a small amount if gearcase oil on the underside of the rotor and the teeth beginning to waer kn the rotor. Based off the load sizes and the video provided by the customer and my findings with the components underneath, I removed and replaced the gearcase, slider, rotor and stator and calibrated the unit. Retested in diagnostics and the unit is operating as designed. I made recommendations for use and care, detergent and fabric softener use, as well as, load size to my customer. No water leaks observed during service, job completed. W11260238, WW10734521, W11195971, W11449841"