"Arrived on site to test unit for damaged liner, tested unit found rack support broken off, called tech line to report my findings, per tech line the damage SR#7736009818 Unit was submitted for review and customer will be contacted job complete"

"Arrived on site to Test unit for sparking and not running properly, tested unit found failed gear case and separated slider

"Arrived on site to test unit for squeaking noise, tested unit could not mimic any noise removed rotor and slider, found slider has some rubbing marks that could be contributing to the noise, adjusted clutch and replaced slider as precautionary, no signs of gear case failure, put unit together and ran multiple spin cycles in different speeds, unit is running properly, since customer only noticed it once, advised customer to monitor it and if noise returns to take videos and call us back, no leaks detected job complete"

"Arrived on site to test unit for not spinning, tested unit in diagnostics found when trying to spin lights on the dashboard start pulsating like there was a power drain from system, inspected capacitor and found it leaking oil, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for leak, customer stated that the only time the washer leaks is when she is running a cleaning cycle with afresh, removed back panel and found sud residue around vent, customer has a water softener and a combination with afresh is creating excessive amount of suds that are being pushed out through air vent, do to water softener advised customer to run cleaning cycles with bleach or vinegar, ran a full diagnostics cycle, all components are working properly, customer will try this and if it still leaks will call us back, unit is running as designed no leaks detected job complete"