"Arrived on site for a washing machine that is bouncing around on time. Inspected unit and work area. The customer advised that she had washed and load of shoes and a blanket and had thrown in about three pods to get them clean. She advised that at the end of the cycle, the unit was just running and running and running. She stated that she had to unplug the unit in order to get the machine to stop. She also stated that fabric softener does not dispense fully and her agitator was loose. I did confirm all three complaints and ran the unit through diagnostics. I found an F9 E2 (water ring detected/drain pump issue), F0 E2 (oversuds), and F2 E1 (UI stuck key) error codes. I did advise the customer that the the issue with her previous load appeared to be that she had used too much soap, which was causing the control not to be able to determine when the unit had completely drained with the excess suds. I also explained to the customer that the time that she is reading on the user interface is an estimated time and can change depending on certain factors (off balance loads, long fill times, etc.). I ran the unit through an auto test, and the unit ran as designed. I tightened the agitator onto the drive shaft and found it seated properly. I also found that the detergent dispenser was clogged with semi dried residue all over. The customer cleaned out the dispenser drawer, and we retested the unit. We found all portions of the machine working and operating as designed. I ran the unit through a little quick wash and found the unit counting down and working as designed. Call complete. No parts were installed."

Arrived on site for washer not locking lid. On arrival found f8e1 in diagnostic but upon further testing found water supply only had cold water access and i was able to adjust control setting so unitvwas only running on tap cold. I then found actuator and latch both broken and replaced both with w11481722 and w11670519. Tested unit and found no leaks and unit it working as designed. Call complete

"On arrival verified complaint of not enough water during cycle. Ran diag and foundno error codes. Ran diag test and both water valves have good flow. Verified pressure hose is c,ear of debris. Replaced main control for wrong water level. Ran test cycle and confirmed water flow is correct again. Job complete installed w11654023"

"Arrived on sitefor washer needing w10721967 cam, w11239857 belt, w11454734 gearcase, w11399437 pump, and w1130362 rods. On arrival installed parts,found washer working gas d3s5igned with no leaks. Call complete"

"On arrival verified complaint of unit it stopping cycle at spin. Clothes were still wet in unit. Ran error codes and found f9e1.attempt to run drain but it didn't drain all the way. Possible bad drain as it could be frozen as it feeds into the yard see quick pics or bad pump. Recommend replacing pump. Visual inspection shows suspensions are leaning to the right. Attempted to re level unit but tub still unlevel. See quick pics. Ran spin test and tub still slightly wobbled. Repair on return will require gearcase, cam, belt, drain pump, and suspensions. Ordering suspensions W11130362 reschedule for 1/14 Customer requests soonest service and SS on return. ; ordrng 1 W11130362 (Suspension rods)"