"On arrival verified complaint of not washing. Ran diag found no error codes. Ran component activation and found wash motor not activating, verified 120VAC at wash motor. Replaced wash motor and unit test good. Operational test good. Job complete no leaks observed during service."

On arrival verified complaint of not draining. Ran cancel test and drain pump did not activate. Checked voltage to drain pump voltage is good. Replaced drain pump and operational test good. Job complete. No leaks detected during service.

On arrival verified drain pump unplugged. Plugged in tested operational rest good. Job complete. No leaks detected during service. Cover service under previous call.

"Arrived on site for washer making a loud screeching noise during spin. Upon arrival confirmed failure and found gearcase had failed. Had to cut off agitator and agitator bolt. Replaced bolt gearcase, and agitator. Found no leaks and unit working as designed with no noise. Call complete"

"Arrived on site for washer not turning on. Upon arrival confirmed failure and verified unit had stable 120 connection p. Found no voltage between ACU and ui and replaced ui. Found functionality and power restored to washer. During tests I also found gearcase grinding but found no oil under unit. Found agitator barrel and screw siezed onto gearcase shaft. Instructed customer to notify extended warranty of gearcase failure and will need office to get autho for agitator, gearcase, and agitator screw; ordrng 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 Cnote (Needs autho!!!)"