Appliance Repair Robinson Texas

Appliance Express Rated 4.7 out of 5 stars based on 24 customer reviews

We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 05/10/2022
Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that it takes 3 to 4 cycles in order to dry clothes even though the unit does get hot. Used the vent tester kit on the unit and found the vent tester showing poor airflow for all dryers. Tested the unit again without the vent hose attached and found airflow good for all dryers. Checked the vent hose on the back and could not see any obstruction so I advise the customer that the issue would have to be with the vent going through the home. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Robinson, TX 76706
Jonathan M
Job Details: 04/27/2022
Arrived on site for a dishwasher that is smoking. Inspected unit and work area. The customer advised that it happened on one cycle and they have not used it since. She advised the smoke was coming right out of the tub after they had just completed a dishwasher cycle. Checked all connectors and wires inside the door and found no evidence of any burning wires. Checked underneath the dishwasher and couldnt find any burnt wires either. Check inside the dishwasher and found what appeared to be something that had burned on top of the heater. Removed the plastic debris on top of the heater and ran the unit through a quick test cycle. Found the unit running and operating as designed with no abnormal smoking present. I called whirlpool safety team and spoke to Latika SR# 7733488163. She advised to make no repairs and advise that she got the file documented. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Robinson, TX 76706
Jonathan M
Job Details: 03/16/2022
Arrived on site for an oven that wont allow them to do anything. Inspected unit and work area. The customer advised that he had tried to flip the breaker off to this unit to power cycle the unit but could not find the breaker to it. I did find the screen locked as if it went through an update and could not get past it. Found the breaker on the outside of the home. Power cycled the unit and found the oven coming back on and working properly. I did notice that the customer had attempted to hook the unit up to Wi-Fi but the unit was not hooked up properly. I did help the customer get set up on the WiFi and told them to wait for 30 days for all the updates to the software to download to make sure the unit was successfully reprogrammed. We did test the unit through the app and it was working properly. The time and date of the unit also changed to the correct time and date. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS01
Near Robinson, TX 76706
Jonathan M
Job Details: 03/14/2022
"Arrived on site for an oven that will turn off. Inspect unit and work area. The customer advised that its only happened twice, but shes had issues with the oven turning itself on twice in the middle of the night after shes done cooking. Shes also had issues with time staying put on her oven as well as issues with her timer. I called Whirlpool Techline and spoke to Steve SR# 7733170237. He said that there was a known issue with the complaints listed above and said the customer needed to get hooked up to Wi-Fi. The customers instructed me that they had tried hooking the unit up to Wi-Fi at various points but were unsuccessful. I did confirm that with the customer and found the unit could not be hooked up to Wi-Fi. He advised that if the unit could not be hooked up to WiFi, that the control panel would need to be replaced. He then advised me to contact the safety team. I called Whirlpool Safety and spoke to Eric (same SR#) and gave me a PAD (W1208E1WPL1) for the repair as a one time courtesy repair. I replaced the user interface control panel and tested the unit. Then began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Robinson, TX 76706
Jonathan M
Job Details: 01/21/2022
Arrived on site for a washing machine that is not spinning out and finishing the cycle. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E1 (motor unable to reach target rpm) and F8 E1 (low/no water detected during the fill) error codes. I did notice that the hot water was shut off at the wall. Opened the water valve and tested the unit. Found both water valves working properly. I didnt notice the drain hose installation on this is incorrect as the stand pipe it feeds into is approximately 5 feet tall and theyre using a closed drain thats backfeeding back into the washing machine. I did advise the customer that they will need to correct that in accordance to the installation guide they received with the washer prior to any further visits. I ran the unit through a high-speed spin and could hear the motor turning but the basket not moving. Looked in at the unit while the motor was turning and found an acorn inside the housing of the motor and belt. Took off the cover and found the belt had popped off of the motor and cam due to this acorn. Reset the belt back onto the cam and remove the obstruction. Test of the unit again in the unit ran for two minutes without a fault. The unit is not working as designed. Call complete.
Robinson, Texas
11/19/2021
Very personal and analytical
Overall Experience
steven willis
Robinson, Texas
10/27/2021
he was quick professional and very knowledable on his work.
Overall Experience
Pat
Robinson, Texas
10/16/2021
I would have given a 5 star but they had to be called out twice for the same problem. But our technician John was fantastic with the problem. He is truly an asset to your company.
Overall Experience
Tonya
Robinson, Texas
03/05/2021
Great service and outstanding representative.
Overall Experience
Don
Robinson, Texas
12/22/2020
This was a good experience. It was a warranty repair performed by a polite and able repairman.
Overall Experience