"Arrived on site for a refrigerator that is still dripping water in the refrigerator section. Inspected unit and work area. Customer advised that the unit has been leaking water intermittently since the previous repair and that the freezer temperature is not exactly where she expects it to be. Found the cover not completely installed properly creating an airflow issue and checked the evaporator. Found a good frost pattern on the evaporator and checked the amp draw on the compressor. Found the compressor pulling proper amperage. Did advise the customer that because they dont have a defrost issue and they have a good frost pattern, the issue would have to be with the settings on the unit. Found the freezer control at minimum and the refrigerator at the recomm setting. She did advise that the refrigerator has not had any temperature concerns except for freezing vegetables when she turns down the thermostat on her refrigerator. Found the customer storing lettuce in the bottom drawer in the back. Did advise the customer that as cold air falls, anything stuck in the back of the refrigerator is liable to freeze and to move her water based vegetables to the middle of the fridge. steamed out excess frost in the drain hole and found it properly draining into the drip pan underneath. The unit is working as designed. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the silicone washer. And tested the unit. Still found the door in the upper corner would not close. Found the gasket, barely making it above the freezer liner on the non-hinge side. Attempted to adjust the upper hinge and was unsuccessful in amkino any changes to the door leveling. I called Whirlpool techline and spoke to Adrian SR# 7736427232. He had me send several photos of the hinge, door and gasket. He advised that based on the level of the lean of the door, no damage done to the hinges, and in ability to manipulate the upper door hinge, that the unit would be sent to review. We did find a bow on the cabinet in the upper corner where the gasket is not sealing. He advised for me to tell the customer that whirlpool would be back in touch with us or the customer themselves based on the next steps. Call complete."

Arrived on site for a washing machine that wont dispense the fabric softener. Inspected unit and work area. The customer advised the fabric softener dispenser Had broken. Thus the fabric softener was being dumped into the regular wash cycle. Did confirm the customer complaint and replace the fabric softener dispenser cap. Tested the unit and the unit is working as designed. Call complete.

"Arrived on site for a dryer that is making a squeaking sound during operation. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found one of the rollers in the idler pulley causing the sound. Replaced both rollers in the idler, pulley and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Found the icemaker was switched off. I asked the customer about the icemaker and she did not know that it had been in an off position. She was unaware of how to turn off and on the icemaker. Turn the unit on and found the icemaker immediately start harvesting ice and filling as designed. Did advise the customer to keep an eye on the unit and a call back if any other issues persist but assume the issue was with the icemaker havent been turned off. Call complete.