"I arrived on site for a washing machine that is still not washing clothes intermittently. Inspected unit and work area. The customer advised that since the prior repair the unit has worked a few times but they are having to unplug it and re-plug it back in order to get the unit to actually turn on and work. Otherwise, the unit will go through the sensing portion of the cycle and then say that the wash cycle has completed. Around the unit for diagnostics and found an F0 E7 (clothes detected during the wash cycle) error code. The customer had clothes inside the washer, so I went ahead and went to start a normal wash cycle. Found the unit attempt to spend the agitator, but not the full basket and could not hear the buzz to the clutch to engage the magnet for the slider. I checked the wall for voltage and polarity and found proper voltage and polarity. I checked underneath the washer and found all connections were good and found the slider would slide freely. I unplug the washer and plugged it back in and tested the unit again. Found the washer start to spin and start an actual wash cycle. I called whirlpool Techline and spoke to Ed SR# 7737112474. He had me go through a couple checks and advised that the customer needed to run through a clean, wash cycle and then test it again. I ran the unit through a clean, wash cycle and advise the customer to call me back if the unit was continuing to wash after the clean wash cycle. The customer advised that the unit had finished out the cycle and had gone through 20 minutes of the next wash. I advise the customer to call back if any other issues persist. Call complete."

Spoke with customer over the phone to notify them of being past scheduled repair time frame. Customer requested a reschedule due to time. Office to reschedule with customer for next available appointment. ; O-emld tckt

"Arrived on site for a refrigerator that is barely dispensing any water and occasionally freezes their milk. Inspected unit and work area. Did confirm both customers complaints and found the refrigerator sitting at 36?F. Remove the water filter and found the water dispensing and operating as designed. tested the unit with a new water filter in the unit began to dispense and operate as designed. The customer advise theyre just replaced there other water filter just over two months ago and didnt understand why the filter wouldve gone bad that quickly. In regards to the items freezing portion of the call, I did notice that the customer had several items pushed up against the back wall, and she was explaining that some of the items on the top shelf to freeze if they are pushed back towards the back. I did explain to the customer that the freezer air comes through that channel on the back left side and blows out straight so if they have anything in the back thats restricting airflow it can freeze because they are getting freezer air into that portion of the refrigerator. I did advise the customer to not push items all the way to the back due to limitation of airflow and potential possibility to freeze items. The unit is working as designed. Complete."

"Arrived on site for a washing machine that is not washing clothes right and is making noises. Inspected unit and work area. The customer advised that the unit does not spin and has been making a noise. Checked the basket and found the basket wobbling when lifting up and down, indicating a failed hub. Remove the agitator and did confirm the hub was completely stripped. Replaced the hub and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the defrost heater and harness the unit. The unit begin to work and operate as designed. Call complete.