Arrive down site for a refrigerator that is making a loud humming noise when in use. Inspected unit and work area. The customer stated that the noise was similar to the one that was made last year and was really loud. I gained access to the evaporator and found ice build up near the evaporator fan assembly. I chiseled out the ice and put the evaporator cover back on. I gained access to the ice maler fill tube and found the fill tube extension added was in the wrong spot and the mastic put around the fill tube had received from the wall. I added a new fill tube extension in the proper location and tested the unit. The unit began to work and operate as designed without leaking. Call complete. WPW10496649.

"Arrived on site for cooktop. Upon arrival spoke to Techline and went through previous work and current state of operation. Techline SR# 7739127699, got a hold of engineering and was able to determine that the ui previously sent for repairs was not the correct part to and it in stead needs W11670421, but they will need to research and confirm new part number is an exact match before we reschedule for repairs. Techline/engineering stated they would reach out the TG for further steps on how to proceed. Ordering W11670421 ; ordrng 1 W11670421 (Ui control)"

Arrived on site for refrigerator needing sleeve. Upon arrival installed wp2174755 sleeve. Tested unit and found no leaks. Call complete

"Arrived on site for cooktop needing new ui control. Upon arrival confirmed failure and replaced control ui w11557697. Found f1e0 error still occuring and resetting unit didnt work. Techline was closed due to holiday. Ordering W11350303 main control, W11259509 control, W11111812 harness and will need office to reschedule once availability of parts is known.; ordrng 1 W11350303 (Main control) and 1 W11259509 (Control) and 1 W11111812 (Harness)"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the user interface and tested the unit. I found the user interface was responding to touch and would be, but nothing would turn on. After two minutes, I found the user interface read an F1 E0 (replace the UI) error code. I attempted to power cycle it and clear the code, but could not get the unit to function. I called whirlpool techline and spoke to Drew SR# 7739127699. He checked the part number to ensure that that was the correct part number advise that it seemed to be correct and that we just may have gotten a bad board. He advised to re-order the part and if any other issues persist, we will need to run a Parts in Quarry with whirlpool from that point. Re-ordering the part in the office will need to contact the customer about a return date due to an out of stock and PSP item. W11557697; ordrng 1 W11557697 (UI)"