"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer open the door and showed me that the unit has not been making ice. After she open the door, I found a split wire immediately on the underside of the door, causing the issue. Ordering the stainless freezer door and will return with the icemaker. The office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW10691266 (Freezer Door)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the impeller, dispenser motor, and bracket and tested the unit. I found the unit working and operating as designed. Call complete. W11671282, WPW10169511, and W11715972."

Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit makes a sound like its trying to dispense ice but does not actually dispense ice. I tested the unit and confirmed the customers complaint. I removed the ice container and checked the impeller. Found the impeller was securely fastened to the motor. I tested the dispenser motor with the door open and found the motor was buzzing but the impeller was not turning. I went to remove the impeller and found the impeller would not come off the auger motor and was just moving with the motor itself. Ordering the divider and impeller and will return with the dispenser motor as well for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11307589 (Bracket) and 1 WPW10169511 (Impeller)

Arrived on site for a washing machine. That is making a grinding noise. Inspected unit and work area. The customer showed me a video of what was happening and it sounded like a grinding noise coming from underneath the washer. Found the cam completely worn. Replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11481722 (Actuator) from stock

Arrived on site to install previously diagnosed part. Inspected unit and work area. I checked the drive block for any signs of wear and found it in place and in good condition. Went ahead and replaced the agitator and tested the unit. The unit began to work and operate as designed. Call complete.