Arrived on site for range that door wouldnt lock. On arrival found that this model doesnt have any door lock or locking feature other then the control lock for button functions. Informed customer they would need to whirlpool or home depot for further assistance in getting a style that includes door lock. Reported findings to techline sr#7739876172. Call complete

"On arrival verified complaint of not advancing cycle. Ran error codes and got low flow error, ran component test and found cold valve not activating, Water valves at wall were reduced. Opened valves fullly and ran normal cycle unit still doesnt activate cold valve. Found main not sending voltage to valve. Replaced main board. Operational test is now good. job complete no leaks detected during service. Used w11603810"

Arrived on site for refrigerator making a knocking noise when water was dispensed through door but not ice maker. Found valve failing and replaced it. Found no slamming noise present when dispensing water and no leaks. Call complete

Arrived on site for refrigerator making a loud noise when ice maker was done filling. Upon arrival tested ice maker and found valve slamming shut to hard when closed. Found correct water pressure however. Rescheduled customer for 01/17/24 to complete repairs. Ordering W11548535 valve; ordrng 1 W11548535 (Valve)

"WDT970SAKZ2 Arrived to inspect code and no operation. F9E2 and F8E4 were stored in memory and I cleared for testing. I found water within the catch tray, the cause for the F8E4 and removed. The drain line was incorrectly routed around the outside of the left rear leg and there was no drain loop in the drain line. I correct the drain loop missing issue and correctly routed the drain line, to prevent the rubber connector from kinking. I tested the unit in automatic test mode and found that when the lower arm operated, water would leak from the lower pan to right side wall joint. The joint had the appearance of separating slightly and water could be surging and leaking from the area. The unit was possibly incorrectly manufactured, damaged in shipping or damaged during installation and cannot be determined. The customer is calling to get a replacement and if they are not provided a replacement, the tub assembly W11409866 will need to be ordered and installed. No leaks of the water supply observed during service."