"WDT970SAKZ2 Arrived to inspect code and no operation. F9E2 and F8E4 were stored in memory and I cleared for testing. I found water within the catch tray, the cause for the F8E4 and removed. The drain line was incorrectly routed around the outside of the left rear leg and there was no drain loop in the drain line. I correct the drain loop missing issue and correctly routed the drain line, to prevent the rubber connector from kinking. I tested the unit in automatic test mode and found that when the lower arm operated, water would leak from the lower pan to right side wall joint. The joint had the appearance of separating slightly and water could be surging and leaking from the area. The unit was possibly incorrectly manufactured, damaged in shipping or damaged during installation and cannot be determined. The customer is calling to get a replacement and if they are not provided a replacement, the tub assembly W11409866 will need to be ordered and installed. No leaks of the water supply observed during service."

"Arrived on site for a washing machine that is still having ongoing issues from the previous service. Inspected unit and work area. The customer advised that the unit just makes it grinding noise and does not actually start the cycle. Ran made it through diagnostics and found an F7 E6 (motor circuit open) error code. Ran unit through an auto test with the bottom cover shield pulled off. Found the unit fill and ran properly, but went when it went to agitate, found the shifter would pull the cam most of the way, but did not actually shift it fully into agitation, and would make that grinding noise. I unplugged the unit and tested the cam. Found the cam shift into place while turning the drive pulley. Tested the unit again and found the unit start to agitate. Went ahead and replaced both the cam and the actuator and tested the unit. The unit began to work and operate as designed. Tested the unit twice and both diagnostic tests passed without any issue. Advised the customer to call back if any other issues persist. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the convection fan again and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the main harness and tested the unit. Convection fan to turn on but was at least able to verify voltage going to the convection fan. Found the convection fan buzzing but not spinning. Replaced the convection fan and tested the unit. Found the convection and fan come on one time and start to slowly spin, but would not spin at normal rate of speed. Spoke to JC and was advised to replace the control. Replaced the control and tested unit again. Still had the same issue. I called whirlpool tech line and spoke to Rich SR # 7736428746. He advised that the motor barely turning would indicate a failure of the convection fan motor. He advised to go ahead and re-order that convection fan motor for return trip. ordrng 1 W11582241 (Convection fan)"

"Arrived on site to replace capacitor to resolve washer thar would not start and advance cycle. Replaced capacitor and tested unit. Verified proper movement, and unit is now properly running cycles. Repair completed."