"Downside for a refrigerator that is making noises. Inspected unit and work area. The customer showed me the noise. The unit was making an it was the sound of refrigerant entering the evaporator, kind of making a slight whirring sound. I did explain to the customer that this is normal operation on these units, and that there is not anything that can be done to dampen the sound. I called Whirlpool techline and spoke to Derek SR# 7737613427. He advised for me to tell the customer that theres nothing to be concerned about and asked if you had any other issues. The customer advised the unit is working otherwise. Call complete."

"Arrived on site for a wall oven that wont except selections. Inspected unit and work area. The customer advised that the unit only has this problem whenever she is generally cooking vegetables or is broiling something on a high heat with the door open. She advised that when she goes to cancel out the unit that sometimes the control will be steamed up and have difficulty excepting her selections to turn off the unit. ran the unit through diagnostics and did not find any stored error codes. The customer had the unit turned onto 425?F bake cycle. She opened the door and did not experience the same thing shes dealt with the last few times shes Ranett. I asked the customer specifically about the vegetables and she said that she cooks vegetables in her oven a lot. She did advise that she does not cover her vegetables and there ends up being a lot of steam inside of the cavity. I did explain to her that she is probably causing her own problem with the excess moisture and is causing her user interface not to be able to work properly due to moisture already being on the console. I also found that her door gasket was a little smashed, potentially adding to the her problem. Advised her to cover high moisture items for fall resolution. The unit is working as designed. Call complete."

"Arrived on site for a range that wont ignite the front burner and has flame height concerns. Inspected unit and work area. Confirm the customers complaint about the left front burner taking a while to ignite. Attempted to adjust the burner head with no luck. I replaced the burner head and found the unit working and operating as designed. I attempted to check the burner height lengths and found no abnormalities with the flame heights. I attempted to adjust the gas valves to see if I could increase the rate of flow out of the burners. Found I was unable to adjust the burners to where it more gas will come through. I checked the offices and found the offices were correct. I called whirlpool tech line and spoke to Rob SR# 7737461206. he advised that based on all my checks, the unit is working as designed, and that by swapping the unit over from natural gas to propane that the strength of the burners are going to lessen. He advised that on a natural gas supply and orifices, the large burners are 20,000 BTUs on propane those large burners drop down to 13,000 BTUs. He advised that there is no way to change it on this unit and that the only way to increase the size that are flames is to convert back to natural gas. The customer advised that there are no natural gas lines in the city and are unable to do so. He advised that the unit is working as designed and to make no repairs. Call complete."

"Arrived on site for a refrigerator that is not cooling either section and has a burning smell in the freezer section. Inspected unit and work area. The customer stated that as soon as they plugged the unit in, the unit never cooled, and immediately began smelling in the freezer section. He advised that he gave the unit level 24 hours to attempt a goal and the unit never called at all. He contacted the retailer, and the retailer told him to Unplug it and then replug it in after 24 hours. Advised that he did that but that the unit still never cooled and that strange smell never went away. I confirmed the customer complaint and found smell to be refrigerant. Coming out of the freezer section. Disassembled the unit and gained access to the evaporator. Used bubble solution, and could not find any openings on the evaporator itself and used bubble solution to check for any leaks. Found no leaks or frost pattern whatsoever inside of the unit and felt airflow coming through the back wall where the capillary tube and return line go into the wall. Checked the compressor and found the compressor pulling .128 A. I could not detect any leaks from any of the welds up at the top where the compressor was sitting either. I called whirlpool techline and spoke to Derek SR# 7737340407. He advised that we needed to at least replace the compressor dryer and access valve and pressurize it with nitrogen prior to any further alternate resolution. Ordering all the parts in the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule for three hours due to multiple sealed system parts and possible need to get techline involved. ; ordrng 1 W11557671 (Compressor) and 1 W11629714 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site for a wall oven that is flashing an F6 E6 error code. Inspected unit and work area. The customer showed me 10 videos of what happens with her unit and advise that shes has multiple codes that are becoming present. I ran the unit through diagnostics and found an F6 E6 (Upper appliance manager lost communication) and F6 E9 (lower appliance manager lost communication) error codes. The customer stated that this generally happens after steam is blowing out on top of the user interface from the top oven and that the control panel will be unresponsive for 3 to 4 hours before she can use the oven again when this happens. She also stated that when she runs the unit up to 400? on both ovens and turn down the light, sometimes the unit will shut off as well. I checked voltage and polarity and found proper voltage and polarity. Did find that the unit was on its own designated breaker. I tested the unit and diagnostics and could not get any component to fail. I called Whirlpool techline and spoke to Rob SR# 7737300365. Based on everything that I told him, he advised that there were two issues. He stated that one of them is the user interface because the software on it had been updated on those user interfaces, and that that would be what is causing part of the problem. He also stated that the steam coming up and over the user interface is a clear indicator that, theres too much moisture content in the upper oven and advised me to tell the customer that they will need to cover any high moisture foods that they cook in the upper oven. He stated that with as much steam was going over the user interface, that it it into the control area, and potentially cause issues with the controls to short circuit. Ordering the user interface in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11598136 (UI)"