Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that the unit does tumble and heat but that its taking them to 2 to 3 cycles in order to get the clothes dry. I tested the unit and confirmed the unit was tumbling and heating. I checked the vents and found the vent up in the attic was completely crunched creating an airflow restriction and was leading to the same vent cap as another vent. I was able to remove the vent hose from the vent box on the floor of the attic and found proper airflow. I did advise the customer that the issue appeared to be with her venting within the home and that they will need to get their vents fixed in order for the dryer to work properly. The unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the door, and when I went to replace the handle, nuts and screws, I found one of the nuts lock up the screw and broke the screw for the door handle. Ordering the nuts and screws and rescheduled the customer to 9/4. W11416371.; ordrng 2 W10826179 (Screws)s and 2 W11157086 (Door studs)s"

"Arrived on site for a washing machine that is not dispensing detergent. Inspected unit and work area. The customer advised theyve been using the loading go feature for 15 to 20 washes and the detergent will not dispense from the load and go dispenser. I tested the unit in diagnostics and found the detergent motor Dropping in water as designed. I called Whirlpool Techline and spoke to Jake SR# 7739804342. He had me run a few tests and advised that because the dispenser motor was working in diagnostics, the issue would have to be with the programming and to replace the control. I replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11621180"

"Arrived on site for a wall oven. That is tripping the breaker. Inspected unit and work area. The customer advise that he has just moved in and that whenever they want to use either oven, the wall oven with tripped a breaker within five minutes during pre-heat. I tested the unit and confirmed the customers complaint. The customer has a double wall oven that is about 6 inches off the ground inside the cabinet. I did explain to the customer that because of the installation, I would not be able to pull the unit out without potentially causing damage to the front cabinet. I explain to the customer that they would need to make the unit accessible prior to service. The customer called his contractor and we discussed the matter. He asked if switching the oven over to a standard breaker would solve the issue which I explained it most likely would. The contractor stated that instead of having the unit pulled out and put back in, it would be cheaper for him just to replace the breaker to a standard breaker instead. We advised not to worry about any further repair at this time. Call complete. No parts were installed."

Arrived on site for a dishwasher that has rust on the outer door. Inspected unit and work area. I did confirm the customers complaints and went to replace the door. I found that the door sent with me was the inner door not the outer door. Ordering the correct door and rescheduled the customer to 9/4. No parts were installed.; ordrng 1 W11416371 (Door)