"Arrived on site for a refrigerator that has frosting up in the freezer. Inspected unit and work area. The customer advised it about a week ago, they came into the freezer section and found what appeared to be snow on all of their items in the freezer. They advised that they did not clean any of it out and the frost has not dissipated. Check the freezer section and found what appeared to be frost. The head turned into ice indicating the issue was no longer present. Check the gasket in the cabinet for any gaps. Found no gaps all the way around the gasket or around the cabinet and liner. I did advise the customer that it appeared that the door may not have been either fully closed or they may have had something caught between the gasket and the cabinet. I showed the customer that the left-hand side of the freezer can pop out if you dont close it or open it correctly. And did advise her to open and close the door from the middle or right hand side of the handle. The unit is working as designed. Advise the customer to call back if any other issues persist. Call complete."

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer had a maintenance man who was helping me out with the machine. He advised that on the previous unit they had issues with the unit filling with water and when they replaced it with this new one, they have had the same issue. He did not know if they were related. I turned the unit onto a max ice cycle and found barely any water coming into the unit when trying to fill. Removed the filter and found no change in water pressure. Went to turn off the water supply and found an in-line water filter, in between the copper waterlines underneath the sink. I asked the customer how long ago they had replaced that filter and the maintenance guy advised that he was unsure when that had been replaced last. I did advise that the issue maybe with that filter considering that the old unit had the same problem. He removed the copper waterline off the the machine side of the filter and we added water pressure. Found water dribbling out of the in-line water filter. He removed the filter off of the other side of the copper waterline, we found adequate water pressure indicating the issue was not with unit and with the in-line filter that they already have on the unit. I ran the unit through diagnostics and checked all components of the machine and found the unit operating as designed. Advised the customer to either bypass the in-line filter or to replace it and the unit is working and operating as designed. Call complete."

"Arrived on site to diagnose washer that was not spinning. On arrival customer informed me it seemed like it dod spin, but after they ran their last load they checked it the next morning and stuff was not fully spun out and unit was dead. I tried to power on the unit as got no response. After several tries I was able to get the unit into diagnostic mode, where it threw an F6E2 error for UI not able to hear ACU. Ordering new console and UI to resolve, and possible harness. Office to schedule based on location, autho also needed. ; ordrng 1 W11135391 (Console / UI) and 1 W11401710 (Control) and 1 W10876600 (Drain Pump) and 1 W11409746 (Lower Harness)"

A washing machine that is flashing an F1 E3 error code. Inspected unit and work area. Ran into diagnostics and found an F3 E1 (pressure system fault) error code. I check the pressure hose for any cracks or signs of blockage. Could not find any issue with the pressure hose. Went to the control and found that the pressure hose sitting on the control was extremely loose due to the pressure hose expanding on top of the control. Cut off a small bit of the pressure hose and replaced the main control. I tested the unit and the unit began to work and operate as designed. Call complete.

Arrived on site for an oven that is not heating properly. Inspected unit and work area. The customer advised that the igniter is having a hard time lighting the oven and that they are having the igniter making a lot of clicking sound but I wanna night. Did confirm the customers complain and replaced the igniter. Just at the unit and the unit began to work and operate as designed. Call complete.