"Arrived on site to test unit for not heating and door not latching, tested unit found broken latch, shorted heating element and cutoffs, replaced latch, heating element cutoffs and thermistor as precautionary and tested unit is running as designed but vent test failed, advised customer not to use unit until the vent has been cleared by a professional and vent on the back of unit is squished and would also need to be replaced, at this time job complete"

Arrived on site for F5-E3 lid will not lock. Upon arrival ran diagnostics and got F5-E3. Test lid lock and only clicks . Need to replace latch. Replaced latchW11394572. Test unit and unit is operating as designed

"Arrived on site to test unit for not filling properly, customer stated that water is filling its not draining, inspected pump and found broken wire, secured connection with butt splice and was not able to test unit fully due to unit does not have proper connections, customer will connect and test, and if any issues persist will call us back, job complete"

"Arrived on site to test unit for excessive shaking tested unit found failed suspensions, no oil leaking out from gear case or any unusual movement in shaft, replaced suspensions rods and tested, unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck in harvest, tried to reset to home position but it would not move, replaced ice maker and rand service test 120, completed harvest, ran test 97 water filled to desired amount, temps are good on the 6 hour average, advised customer to give 24 hours to see any ice production, unit is running as designed, no leaks detected job complete"