"Arrived on site to inspect washer lid locked and not draining. Upon further inspection, I found the lid up and no water in the tub. Customer advised they started a load and the lid locked immediately and wouldnt open. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. Customer advised they found an oil like substance at the bottom of the front panel/floor and wiped it up. I tilted the unit back and found belt dust on the shield. I removed the shield and pulley and found found a small amount of oil on the underside of the pulley. I removed the actuator and cam and found more oil in the cam assembly and on the gearcase spindle. I am ordering the gearcase, cam and belt and scheduled return service for 05/07/24. Returning tech to replace the gearcase, cam and belt and calibrate before testing. No water leaks observed during service.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt)"

Arrived on site for washer needing previously diagnosed control. Upon arrival confirmed issue and installed part. Reset and tested 7nit found no leaks and washer working as designed. Call complete

Arrived on site for washer not completing cycles and taking to long to wash and not locking/unlocking lid. Upon arrival found f5e1 and f5E3 in diagnostics. Tested and found lid lock failing and replaced it. Customer also stated unit would take over 5 hrs to complete a wash cycle. After running tests I found control would turn off without any voltage drops from outlet at random during spin and agitation. Tried replacement of actuator and capacitor but unit still failed. Found motor windings at 5.1 each. Will need office to reschedule with customer once Availability of W11603810 control. Is known; ordrng 1 W11603810 (Control)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Gained access to the elements and checked all elements with the hot surface indicator. Found the left front element the only one causing the hot surface indicator light to turn on. Replaced the left front element and tested the unit. The unit began to work and operate as designed. Call complete.

"Spoke with customer over the phone and explained unit would need to be rescheduled due to not having part/s on handed needed for repair, rescheduled customer for 12/06/23 to complete repairs with W10823720(FL burner), W11517959(FR burner); ordrng 1 Cnote (Spoke with sr who ordered parts for repair)"