"Arrived on site for washer not turning on. Clothes apparently very wet. Unit then randomly turned on by itself. Diagnostics shows f3e1, f8e1. Manually test valves and they work. Drain works, agitate and spin working. Unit made a loud squel when starting spin. Inspected and found black oil on cam. Will need new gearcase. Returning with that, control board and parts sent. Office will call to schedule ; ordrng 1 W11454372 (Gearcase) and 1 W11744752 (Washplate) and 1 W11608056 (Control)"

"Called the customer, and the customer stated that he needed to reschedule. I scheduled the return service for 5/23.; schdld next appmnt for 5/23 FRI !"

"Arrived on site to inspect vent hood with lights that have come loose and hanging down. Upon futher i section, I found that the light assembly clips had deformed and weakened, causing them not to stay in place. I replaced the light assembly. The unit is now operating as designed. W11744508"

Arrived onsite to inspect dishwasher not draining upon further inspection found f9e1& f7e1 replaced drain pump W11412291 it is draining but not washing ordering parts Pump & motor W11460945 no leaks observed during service ; ordrng 1 W11460945 (Pump & motor)

"Arrived on site to inspect dryer intermittently displaying an error message that power was lost. Upon further inspection, the customer advised that the dryer would display the error message during standby. I placed the dryer in diagnostics and observed no error code. Based on a service bulletin, it is possible that the dryer needed to be connected to wifi to download the latest software. The customer connected his dryer to wifi through the Whirlpool app and was able to download the latest software update. At this time, no definitive cause of this issue was found. The customer will monitor and contact whirlpool if further service is needed."