Arrived on site for a wash machine that has no power. Inspected unit and work area. Confirm customers complaint and found that the user interface touch panel would not work. Check voltage to the control and found proper voltage. Found 5 V DC going to the user interface indicating a good control and a bad user interface. Replaced the user interface assembly and tested the unit. The unit begin to work and operate as designed. Call complete.

Arrived on site for a washer that is making a squealing sound during the spin cycle. Inspected unit and work area. The customer showed me a video of what the sound that it was making. Ran the washer through diagnostics and could not replicate the sound. The customer added clothes to the unit And we ran it through a drain and spin. Found the noise happening immediately. Checked Internet and did not find any rubbing between the slider and the clutch. Went ahead and replaced both the slider and gear case and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived on site for a washing machine that leaked water all over the floor. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Ran the units for an auto test and everything ran as designed until the unit came to the drain portion of the cycle. Found The drain pipe at the wall backing up and potentially causing an issue with overflowing out of the standpipe. I test the unit and manual diagnostics filling up the basket a third of the way up the basket and attempting to drain. I could not replicate the overflow out of the pipe but did hear some sounds as if the drain pipe itself had cleared itself of the debris. I ran the unit through multiple tasks and checked underneath the washer. Found no evidence of any water residue or leaking from underneath the washer. I did advise the customer that because her drain pipe is back flowing, the most likely issue is that her pipe is clogged and that this may happen again unless they get the clog removed. The customer is going to attempt to run Drano through that pipe but I did advise her that if that does not work, they will need to fix their draining issue. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the old door seal and added adhesive around the door. Added the gasket and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is not working. Inspected unit and work area. The customer advised that the issue is not that the units not working but that he has a broken agitator. Confirm the customers complaint and Im ordering an agitator; ordrng 1 W10902814 (Washplate)