"WTW5057LW0 Arrived to inspect failure to complete cycle. The customer advised they would have to restart the machine after it would fail, in drain and spin. Several occasions, the machine did not make it far enough through the cycle to dissolve the detergent. I found multiple instances of long fill errors and after testing within service mode, was able to observe the cold valve intermittently only trickling. I removed and replaced the valve assembly and tested. The unit resumed normal functions and operated as expected. No leaks observed during service."

"596.76264700 Arrived to install parts. Prior to installing, I tested temperatures and found the RC 30.1 and FC 17. After additional monitoring time, while working on a different appliance, the RC declined to 24 and the FC declined to 15. Viewing the sealed system via thermals showed it was underperforming significantly and the cause for the FC never reaching temperatures cold enough for ice production. I verified the thermistor was off by approximately 20 degrees, but with the cooling issue, the unit would not be able to reach low enough temperatures to produce ice. I advised the customer of my additional findings and they elected to not proceed and will be replacing the machine. No leaks observed during service."

On arrival verified complaint of excessive condensation and torn gasket. Replaced gasket RC RH for tear and replaced horizontal mullion for bad heater. Unit is now working as designed job complete installed w11043010 and 1x w10830274

"On arrival verified previous diag of gearcase leaking oil and drain pump failed. Replaced drain pump, gearcase, and slider. Ran diag and checked all components are now functioning. Ran calibration. Job complete no leaks during service installed gearcase w11449841, drain pump w11396717, slider w10734521"

On arrival verified complaint of heavy condensate on horizontal mullion between RC doors and drawer and torn RC gasket. Verified horizontal mullion is not heating. Ordering mullion W11043010 and both RC door gaskets W10830274. Schedule for 2 call count as have to remove doors for disassembly. Office to reschedule ; ordrng 1 W11043010 (Horizontal mullion) and 2 W10830274 (Gasket fip)s