"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, the shelf parts ordered were to be replaced to correct the drawers sagging. However, when I arrived, I found the unit rocking back and forth and the chassis badly twisted and not square. Previous tech attempted to correct this issue and was unable to. I advised the customer that they needed to contact customer service and they advised they were told by the vendor not to. I contacted techline and spoke to Steve and advised of my findings and he advised that the previous notes state the issues are cosmetic and the customer would need to contact customer service. I provided the customer with a brochure and the SR number 7735847163 and recommended they contact customer service to discuss. No repairs completed and no water leaks observed during service. Job completed."

Arrived on site for a new refrigerator with damages. Found that the led lights were broken off from the crisper draw. The doors were not flush with each other and the vegetable drawer were touch at the top but they were 1/2 inches away each other at the bottom. Office to reschedule when parts arrive. No water leaks detected during service ; ordrng 1 W10917313 (Gasket) and 1 W11401419 (Crisper light) and 1 W11084821 (Frame) and 1 W11084818 (Cover)

Arrived onsite for a front load washer that is making a loud buzzing noise when the drain pump kicks on and it also seems off balance. Upon arrival I checked for any codes stored and found none. I then rand diagnostics and found that when the drain pump kicks on it made a vibrating noise. I check the pump and found that it was cleared of any debris and the impeller was Undamaged. Upon further inspection I found that the drain pump housing was making contact with the inside of the chassis. I adjusted the pump and tested the unit and found that the noise was gone. Unit Spun like normal job complete. No leaks.

"Arrived on site for customer complaint of timer not advancing, found failed timer, I replaced timer, unit tested good."

"Arrived on site to diagnose a cooktop that has broken top. Found glass top cracked, but no failures to burners to indicate heat fracture. Fracture is caused by impact at front edge of glass and is not normal wear and tear. Office to inform AHS of findings.; O-emld tckt"