"Arrived on site to follow up on ice machine that was not producing ice after recent sealed system repair. GC noticed a slow fill and recirc pump not allowing reservoir to fully fill, and the evaporator would only frost the outer ring. I replaced the valve and recirc pump to resolve the fill issues. I checked the pressure on the SS and found it consistently stuck on -12, but compressor sounds healthy. I evacuated the system and tested with 150psi nitrogen. Let the system sit for 15 mins and found no leaks at all. Vacuumed unit for 20 mins and charged to exact spec. I sat and watched the unit fully produce an ice sheet and harvest. Ice sheet is thick and full and generating normal size cubes. Unit has been consistently producing ice since I completed the repair. I noticed that the water line was dripping when I had pulled it out and was loose. I tightened the hose until it stopped dripping. I advised the customer of the dripping line and if it returns to replace the water line. At time of repair completed unit was producing full healthy ice slabs and harvesting. Pics added to SD. Unit working as designed. Parts used - W11542867, W10897719. No water leaks found."

"Arrived onsite and gained access to replace compressor and evap assembly, added non dye drier and access port with extension for front access pressure checks. Pulled vacuum for 20 minutes to verify seals and vacuum held. Charged unit to spec and reassembled and reinstalled observed for proper function and found evap cooling plate underside sufficiently cold to produce ice after 10 minutes. Advised customer on repair. W11735041, W10843121, WP2313624, WPW10218037"

"Arrived on site to diagnose ice machine. It producing any ice. Tested unit and found pumps good. Compressor comes on, but produces NO cooling or frost pattern. I heard noticable hissing in the evaporator area, and when unit powered off you can hear the hissing gradually stop, indicating there may be a leak in the evaporator. Unit needs sealed system repair. Ordering SS parts, compressor condenser evap. Office to schedule, 3 hour return visit. ; ordrng 1 WPW10218037 (Evaporator) and 1 W11735041 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Access valve) and 1 W10843121 (Non dye drier)"

"KRFC704FBS05 Arrived to inspect loss of water and cooling issues. I found the filter head assembly had frozen and during disassembly, thawed in its own with water flow returning. I found the supply line heater in working order and verified via thermography. The heater was not fully wrapped around the supply tube at the base of the housing and I corrected. The customer advised the temperatures had remained the same as prior, having large swings up and then cooling off to normal after some time. I found elevated temperatures within the cabinet area, as prior. I removed and replaced the Orion, HV control and frontal UI. The customer has obtained a temperature logger and will report findings to me in the next several days. No leaks observed during service."

"Arrived on site for refrigerator no water. On inspection the water was a slow stream no water removed the filter and it works normally. The filter was frozen, I ran hot water through it started to work but slow. The bottom of the fridge was 37? the top was 44?. The fc was 9 ? the 6 hour average rc temperature was 37? and the fc was 2?. The customer complaints were the wild temperature swings. The evidence is the ice clumped together and the filter frozen but not the reservoir. No ice build up on fc or the rc Evaporator.7739599036 Customer is doing daily temperature readings and will call in with info; O-emld tckt"