Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found the wash made motor being energized but not running. Attempted to replace wash motor assembly but was unable to access all the electrical lines in order to pull out the sump and motor. Went to remove the unit from the wall but found the hot water valve supplying the dishwasher at the water shut off was stripped and not shutting water off.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both user interface and main wire harness and tested the unit. Unit still would not move past the sensing portion of the clean water cycle. I checked the model serial information on the unit and found that the model and serial information could not be displayed. Unplugged the unit and re-connected the old user interface. Per the text sheet, it says to leave the unit in an idle position for five minutes and then make the swap an allowed the new user interface five minutes to gather the information on the unit. I did that and still had no model or serial information. I repeated the same steps again in case if I did anything wrong and still cannot get the model and serial information to load onto the user interface. I called Whirlpool Techline again and spoke to Anthony 7731689686. He advised that that would mean that we had received a defective UI. He advised that he would send the information to the engineers but you go ahead and re-order the user interface. Ordering part and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11478526 (USER INTERFACE)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced your case and tested the unit. The unit begin to work as designed. Call complete.

Arrived on site for wash machine that has no power. Inspected unit and work area. Confirmed customers complaint and checked voltage going to line filter. Found proper voltage. Checked polarity at the wall and found proper polarity. Found voltage going to the control but no voltage going to the user interface. Replaced main control and tested the unit. Customer also complained about his user interface having issues powering on by itself. Replaced the way as well and tested the unit. The unit began to work as designed. Call complete.

"Arrived on site for a dryer that has no power. Inspected unit and work area. Checked voltage to the terminal block and found 30 V between L1 and neutral, 122.7 V from L2 to neutral, and 89 V from L1 to L2. Checked voltage at the wall and confirmed the same voltage. Advise the customer if he would need to fix his electrical supply to the unit. Call complete."