"Arrived on site for a washing machine that is going off balance every load. Inspected unit and work area. Tested the suspension on the unit and found the suspension was bad and was bouncing whenever the basket was pushed down. Advised the customer that due to her suspension, could not determine if there were any other issues with the unit until the suspension was replaced. Replace the suspension and test of the unit. The unit begin to work and operate as designed. I did advise the customer that it further issues persist, it is most likely going to be with her gear case and drive shaft. Call complete."

"Arrived onsite for a washing machine that has a torn bellow and is leaking from the door. Inspected unit and work area. Did confirm the customers complaint and found the bellow torn on he bottom front corner. Replaced the bellow and tested the unit. The unit began to work and operate as designed with no leaks present

Arrived on site for washer making a screeching/grinding noise. Upon arrival confirmed issue and sound. Found no errors . I then found belt was loose on cam asm and slipping from grip of belt. Replaced belt and reassembled and tested unit. Found noise gone and washer functioning as designed. Call complete

Arrived on site for washer not turning on. Upon arrival confirmed issue and found stable power to control but no response from control. Found control had shorted out due to broken wire from drain motor. Repaired wiring at pump then installed new control. Found washer could run through all cycles as designed with no leaks. Call complete

Arrived on site for a washing machine that is not washing clothes well. Inspected unit and work area. The customer advised that the issue with the washer is that the washer does not fill high enough and thus does not submerge all of her clothes in the washer. She advised that she does notice that unit will complete each cycle but shes having to wash loads twice sometimes in order to get them actually clean. Ran the unit through diagnostics and did not find any stored air codes. I ran the unit through an auto test twice and the unit ran as designed. I called Whirlpool Techline and spoke to Scott SR# 7735034302 . He had me run a calibration on the unit and advised there is nothing more we can do on this washer due to all components working as designed. He advised the issue would have to be a use and care issue otherwise. Went over Techlines findings with the customer and the unit is working as designed. Call complete.