Arrived on site for range not heating properly in bake cycle . Found bake elemnt has failed . Replaced elemnt W10779716. Ran preheat @350. Unit is heating up normally. No other issues found . Job complete

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and main harness due to the element relay on the main control shorting out and melting the harness. Once i had the parts replaced, I tested the unit it and it is operating as designed. No lint observed during service, job completed. W11728014, W11736786"

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC modules failing and per service pointer #W11460554, I removed and replaced all of the LED modules. When I removed the waterbox cover, I found a wet blood red liquid substance on the underside of the waterbox cover. I found it was coming from the water dispenser valve to hinge water tube. When I removed the water tube, I found the substance on the water tube, but not inside the tube. Using my boroscope, I placed the boroscope inside the channel for the water tube and found more of the red colored substance inside. I took several photos of the substance and contacted techline. I spoke to Kurt and advised of the original complaint and what I had found. Kurt provided a text to my phone and I provided photos to Kurt. Kurt advised that the substance appeared to be mold. I advised that when I removed the water tube from the cabinet, I felt warm air come out of the channel at the hinge. My thoughts were that due to the cold water going through the tube and the warm air caused the condensation build up inside the channel and over time created the mold. Kurt agreed and documented my findings and saved the photos to the file created. Kurt recommended contacting Safety on the next business day to see what they recommend. Kurt also recommended cleaning the channel and replacing the water tube. Provided SR#7741543334. I advised the customer of my conversation with techline and am ordering the valve to hinge water tube and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No water leaks observed during service. W11683243; ordrng 1 W11686800 (Valve to hinge water line) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit functioning quietly. When I pulled the unit out, it began to make a loud rattling noise. I removed the rear cover to gain access to the condenser fan and found the blades rubbing on the fan shroud. I removed the shroud and fan assembly and adjusted the fan motor and secured it with a ziptie and re-installed the assembly and retested. The fan is operating as designed and the blades are no longer rubbing on the shroud. It appears that where the fan motor mounts to the shroud is worn and not holding the fan motor in place causing it to sag and then causing the fan blades to sag hitting the shroud. Issue has been corrected and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator with condensation buukd up. Upon further inspection, the customer pointed out that the top of the freezer door gasket has condensation built up on it again and it's centrally located on FC gasket. I pulled the drawer open and inspected the crisper drawer gasket and found it completely sealed. Removed the crisper drawer bin and placed my flashlight inside and closed the drawer and found no gaps in the crisper gasket. When I opened the FC drawer, I found it had some resistance and none of the food was blocking the drawers inside. I found a small amount of frost on the slides and no condensation on the inside of the FC door as if there was a gap in the gasket. I placed my flashlight inside and closed the FC drawer and found no gaps in the FC door gasket. I found the unit is not leveled and has a slight tilt forward. I checked the RC door gaskets and they are sealing perfectly. I advised the customer that since the unit is not leveled properly, the unit doors will not close properly which can lead to the freezer door not fully closing and sealing causing the warm air and subzero air from the freezer to collide and create the condensation. Also, when the customer gets something from the freezer, the subzero air being released is colliding with the warm kitchen air and creating the condensation as well. I found the gap in the liner around the freezer was not fully sealed with silicone. Using the silicone prescreened for today's call, I sealed the gaps in the liner and then leveled the unit. I tested the unit doors functions and demonstrated to the customer how the doors close on their own now. I recommended the customer monitor the unit and to call it in for service if the condensation gets worse than what it is now. Unit is operating as designed and no water leaks observed during service, job completed. W10841140"