"Arrived on site to diagnose oven with unresponsive control panel. On arrival the customer informed me the unit will consistently show an hour glass and reset itself. On arrival the screen was locked up and only back-lit, no response from the panel. I power cycled the unit to bring it back online. Once I reset the unit, I confirmed customer has it connected to wifi, and software is updated. Advised a new console will be needed since unit is already updated ; ordrng 1 W11428578 (Console)"

"Arrived on site to diagnose washer that is not draining, and throwing F9E1 error for long drain. Found unit still had water when I got there. I drained the unit and checked the control and drain pump. Neither has indications of a short. Tested the drain pump at the control and verified 120v present coming out of the control. This indicates a failure in the lower harness, pump showing good but not running. Ordering lower Harness, office to schedule when we can get part.

"Arrived on site to inspect refrigerator ice not dispensing. Upon further inspection, I tested the unit ice dispenser and in the beginning it would dispense, but then it would stop and I could hear the dispenser motor still operating. When I opened the FC door, I found the ice bin had been pushed forward. I removed the ice bin and inspected the bin rails and found the left rail was broken (photo)ordrng 1 4974JA1064B (Left ice bucket rail)"

"Arrived on site to follow up on washer that was not agitating. Examined unit and found actuator was broken again, arm was not moving. Did not find any other issues wuth unit. Called tech line and spoke with Chris. Tech line / engineering have no notes / reports of this issue happening, not multiple times either. Had no additional repair recommendations, tech line advised it may be overloaded / off balance causing damage to the actuator. Advised to contact whirlpool for further assistance as no other repairs recommended and actuator has been replaced 3 times. Customer followed up and said they received a concession from Maytag, M16FKL0DPL1.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor error saved in control and icemaker will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11658802 (Icemaker)