Appliance Repair Crawford Texas

Appliance Express Rated 5.0 out of 5 stars based on 2 customer reviews

We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Crawford, TX 76638
Jonathan M
Job Details: 05/13/2024
"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer showed me what the unit was doing as the unit would make some weird sounds and then would go to done within two minutes of starting the cycle. I checked underneath and found the slider Was in good condition and found no gearcase leaks underneath. I Spond the basket by hand and found the basket spinning freely. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear MCU) and F7 E7 (basket unable to reach target RPM) error codes. I spoke to SW, and was advised that there were no known issues with these units, and that because the rotor windings showed within range, the slider was shifting up and down properly, and there were no signs of where on the rotor, the issue would have to be with the control. I replaced the control and tested the unit. I found the unit working in operating as designed . I had the customer start a load up on exit to ensure that this was a full fix and when I called back, the customer stated that the unit had completed three cycles already and that it appear to be working and operating as designed. Call complete. W11621180"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Crawford, TX 76638
Jonathan M
Job Details: 05/13/2024
"Arrived on site to install previously diagnose to parts. Inspected unit and work area. I replaced both controls and tested unit. I still had the F8E0 (low fan speed under speed) error code pop up and cancel the cycle. I called Whirlpool Techline and spoke to Art SR# 7738988192 He advised to replace the wire harness as that was the only other part that could be causing the issue. I replaced the main wire harness and tested the unit. I still had the same error code popped back up. I called whirlpool tech line again and spoke to Andrew SR# 7738988192. He did some checking to make sure that there was nothing else within the machine that could be causing this issue and advise of your head replaced all parts necessary to resolve this issue. He advised that this unit would be sent to review, and the customer would be in contact with myself or the customer depending on the next steps. He advised not to make any further repair at this time. Call complete. W11245674, W11598200, and W11448962"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Crawford, TX 76638
Jonathan M
Job Details: 04/29/2024
"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced both blowers and tested the unit. I found the F8 E0 (low fan speed under speed) error code. I went ahead and replaced both controls and tested the unit. I found the upper fan would not turn on even in diagnostic testing. I called Whirlpool Techline and spoke to Steve SR# 7738988192. He had me run several checks and advised that because we were able to jump the control to get the fan to run, the issue would be with the upper control. He advised to order both controls and to replace them both at the same time. Re-ordering parts and rescheduled the customer to 5/13. W11448962, W11598200, W11598119; ordrng 1 W11448962 (Upper Appliance manager) and 1 W11598200 (Lower appliance Manager) and 1 W11245674 (Harness)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Crawford, TX 76638
Jonathan M
Job Details: 04/22/2024
Arrived on site for nothing. That is too cold. Inspected unit and work area. The customer advised that was not the actual complaint. She advised that the unit will not allow her to cook anything and will flash an error. Message wants the unit gets up to about 175 to 180?. Around the unit three diagnostics in confirmed an F8 E0 (low fan speed under speed) error code. I am ordering both blower fans and will return with the control just in case. Rescheduled the customer to 4/29.; ordrng 2 W11598119 (Blower)s
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Crawford, TX 76638
Jonathan M
Job Details: 04/22/2024
"Arrived on site for a dryer that is taking a long time to dry clothes. Inspected unit and work area. The customer explained that the unit does heat and tumble but that it is taking her three hours to dry clothes in the dryer. The customer had a load inside of the dryer, and when I opened it, I felt, a gusher of heat coming from the dryer after about five seconds, indicating an airflow issue. I checked behind the dryer and found the vent hose was crunched and on itself causing an airflow issue. I showed the customer the issue and asked if they ever had the dryer vents cleaned. She stated that they had never done that before. I advise the customer that she may need to switch vent hoses to a periscope style dryer vent and potentially get her vents cleaned to ensure that this does not continue to cause problems. The unit is working an operating as designed. Call complete."
Crawford, Texas
02/22/2024
Overall Experience
Mark
Crawford, Texas
04/07/2020
Representative arrived as scheduled. Was friendly, and instead of assuming what the problem was, called the manufacturer's help desk to confirm. The repairs were made. The technician had the parts on his truck, so we didn't have to wait additional amount
Overall Experience