Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump and went to replace the control. I found that the control sent in the box was not correct with the part number that was listed on the box. Re-ordering the control and rescheduled the customer to 6/17. ; ordrng 1 W11543998 (Control)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I disassembled the unit and started to replace the wire harness. During the course of trying to replace the wire harness, I found several connectors missing from the new harness. I spoke to SW and sent her a couple photos. She asked me to verify model and serial information as their model and serial tag is incomplete. I did verify that the model and serial information has been burned up and cannot be read out fully. The customer states that we do have the right model and serial information. However, parts sent out do not indicate the correct information. I spoke to the service management team and they advised that they will need to make some inquiries about this model and parts, and will make a determination on how to continue forward. If proper parts can be found, please schedule service for at least two hours.; ordrng 1 Research (Harness) and 1 Research (Control)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rotor and test of the unit. I found the unit still would not agitate for spin. Around the unit and diagnostics and did not find any stored error codes. I called Whirlpool Techline and spoke to Rob SR# 7739147877. He had me check resistance on the drain pump and the motor. We found both within range. He had me check for continuity to the clutch and we did not find any continuity. He had me check at the clutch and check for Continuity and we found it open. Stated that the issue was with the clutch and that there have been several out there that have been bad out of the box. He advised that we will need to replace the clutch for repair and that we will need to test the clutch prior to scheduling due to known issues. ordering the clutch and the office will need to contact the customer about a return date due to need for inspection of the part. The customer is requesting earliest available reschedule date due to ongoing issues.; ordrng 1 W10754448 (Clutch) and 1 CNOTE (Check for continuity on the clutch prior to reschedule)

"Arrived on site for washer needing previously diagnosed w11195971 stator, and w11568984harness. Upon arrival confirmed previous issue and installed parts along with w10754448 clutch. Tested unit and found rotor still locking up but found no issues in gearcase. Found rotor rubbing an against stator and reported findings to techline Sr# 7739147877. They stated to order W11260238 rotor And I rescheduled customer for 06/10/24 to complete repairs.; ordrng 1 W11260238 (Rotor)"

"Arrived on site for range burning and keeping fans on. Upon arrival found electrical smell coming from under unit. Found main control as well as main harness burnt and fried, ordering W10508247 main harness and will need to return with previous sent control to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W10508247 (Harness)"