"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced both blowers and tested the unit. I found the F8 E0 (low fan speed under speed) error code. I went ahead and replaced both controls and tested the unit. I found the upper fan would not turn on even in diagnostic testing. I called Whirlpool Techline and spoke to Steve SR# 7738988192. He had me run several checks and advised that because we were able to jump the control to get the fan to run, the issue would be with the upper control. He advised to order both controls and to replace them both at the same time. Re-ordering parts and rescheduled the customer to 5/13. W11448962, W11598200, W11598119; ordrng 1 W11448962 (Upper Appliance manager) and 1 W11598200 (Lower appliance Manager) and 1 W11245674 (Harness)"

Arrived on site for nothing. That is too cold. Inspected unit and work area. The customer advised that was not the actual complaint. She advised that the unit will not allow her to cook anything and will flash an error. Message wants the unit gets up to about 175 to 180?. Around the unit three diagnostics in confirmed an F8 E0 (low fan speed under speed) error code. I am ordering both blower fans and will return with the control just in case. Rescheduled the customer to 4/29.; ordrng 2 W11598119 (Blower)s

"Arrived on site for a dryer that is taking a long time to dry clothes. Inspected unit and work area. The customer explained that the unit does heat and tumble but that it is taking her three hours to dry clothes in the dryer. The customer had a load inside of the dryer, and when I opened it, I felt, a gusher of heat coming from the dryer after about five seconds, indicating an airflow issue. I checked behind the dryer and found the vent hose was crunched and on itself causing an airflow issue. I showed the customer the issue and asked if they ever had the dryer vents cleaned. She stated that they had never done that before. I advise the customer that she may need to switch vent hoses to a periscope style dryer vent and potentially get her vents cleaned to ensure that this does not continue to cause problems. The unit is working an operating as designed. Call complete."

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. The customer advised the unit does heat and tumble but that its seemingly taking multiple cycles to get clothes completely dry. I checked behind the dryer and found the vent hose crunched. I tested the unit and confirmed the dryer was tumbling and heating as designed. I did find an airflow issue within the dryer. I checked outside for any clogs or debris and could not find any. I did advise the customer that the issue was most likely with their vent hose, and that because the unit is tumbling and heating properly and cycling often on, the only issue left would be an airflow issue. The unit is working an operating as designed. Call complete."

Arrived on site for a dryer that has a broken sensor. Inspected unit and work area. The customer showed me the sensor that had broken off and advised that they used to be a wire that was hanging down but she has since not been able to find it. I gained access to the back panel and found the wire dangling behind the rear bulkhead. I replaced the sensor and reattach the wiring and tested the unit. The unit began to work and operate as designed. Call complete.