"Arrived on site for a refrigerator that is making ice, but will not dispense ice. Inspected unit and work area. Tested the unit and did confirm that the motor sounded like it was turning but ice would not dispense. Remove the ice container and checked with the impeller. Found the impeller stripped. Replaced the dispenser, motor, impeller, and divider and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advised that whenever they try to start the dryer, the unit will tell them that they need to close the door even though the door is closed. Did confirm the customers complaint and remove the top. I found that the door switch connector was not connected to the wires harness. I plugged the door switch in and tested the unit. The unit began to heat and operate as designed. Call complete."

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the freezer works just fine and that the refrigerator does get down to proper temperatures but that he is noticing refrigerator temperature is seemingly fluctuate between the 30s and the low 50s. Found no evidence of a defrost issue in the freezer section and found the refrigerator at 43?F. I did explain to the customer that because the unit is in the garage and the ambient temperatures around the unit are over 100? for a majority part of the day that he will have issues with temperature fluctuations in his fridge due to the unit in ability to remove the heat away from the condenser and refrigerant. I explained that over 90?F, the unit will not cool as adequately as it would be in a I explained this will be a seasonal issue, unless if he moves the unit inside, but that as it stands, the unit is working and operating as designed. Call complete."

"Ive been on site for a refrigerator that is condensating on the Mullins. Inspected unit and work area. The customer advised that all three of the center millions on in between all of the refrigerator, deli, and freezer doors are all sweating. Did confirm the customers complaint and checked the door Moen and center Millie in between the refrigerator and deli drawers. Checked all connections and found connections were good. checked temperature between the freezer in deli drawer million and found the outer edges registering 67.8?F and center of the mullion showing 51.2?F. I unplugged the condenser fan for 10 minutes. I called Whirlpool Techline and spoke to Chris SR# 7737179869. He had me take temperatures again across that freezer top side Molean and I found the outer edges registering 74.6?F and the center of the mullion registering 51.4?F to 53?F. He advised that based on these checks, the issue would be with the other loop inside of that million. He advised that, since the temperature of barely changed in the center and the sides were going up, he would be sending the unit to review and advise the customer that whirlpool will be contacting me, or the consumer based on the next steps. Call complete."

"On site for a cooktop that is still having issues lighting the front left burner. Inspected unit and work area. The customer advised that the last repair seem to work for about four or five days before it stopped working again. They advised that when they cook on that burner, and the burner itself is really hot, that sometimes the unit will ignite again, but they are having to manually light that burner when they use it. Disassembled the unit and found all connections were good. I called Whirlpool Techline and spoke to Andrew SR# 7737094377. He had me go through a couple checks and advised that the issue would be with the spark module. Replaced the spark module and tested the unit. The unit began to work and operate as designed. Call complete."