Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I checked temperature in the freezer and found the freezer at 2?F. I attempted to jump the icemaker and found the icemaker would not turn. I replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete. W11548540.

"Arrived on site for a dishwasher that has issues with the middle rack. Inspected unit and work area. Customer advise that every time they try to pull out the middle rack, the left-hand side seems to fall down. I open the door and found that the metal rack placement clip was left in an open position behind the front side of the tub, causing the slide not to draw out and the rack to come out whenever the rack was pulled out on the left-hand side. I closed the slide stopper and tested the unit. I found the unit working and operating as designed. I showed the customer the issue and advise them to make sure that they dont open those unless they are trying to remove those racks. the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is still not cooling properly. Inspected unit and work area. The customer advised the unit is still not making ice and theyve had to throw away multiple items in the refrigerator. I took temperature of the freezer and found it at 21?F and dropped to 19?F before completely turning off. I also took temperature of the refrigerator and found it at 46?F. I gained access to the compressor and did not find it hot at all. I open the refrigerator and freezer doors and found the compressor kick back on immediately and start cooling after three minutes. I found that once temperature hit 19?F again, the unit powered itself off from cooling. I called Whirlpool Techline and spoke to Travis SR# 7739650107. He had me check resistance through the thermistor and we found the unit at 50?F after leaving the door open for two minutes. He asked me if there was anything in the refrigerator itself and I advise that the unit was cleared out. He stated that this unit is a load dependent refrigerator, meaning that the unit would not regulate temperature, unless if items were stored in it. He advised that the temperature fluctuations would cause the unit to short cycle and not drop down to proper temperatures because his unit did not track the freezer temperatures. He advised to make no repair at this time. I spoke to SW and we went through a variety of checks. I did find that the refrigerator thermistor that was supposed to be clipped into. The damper, was stuck in the air channel between the freezer and refrigerator section potentially causing this issue. I explain to the customer what I did and advise them of what tech line was requesting. Techline requested that they placed at least 5 gallons worth of water in the freezer to allow heat inside of the freezer section and allow the unit to cool for longer. He advised to call back if any other issues persist. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the unit is cooling but its not cold enough to make ice and is taking days to freeze bottles of water. I checked temperature in the freezer section and found it at 23?F. I checked the refrigerator and found it at 44?F. I checked pressures off the backside of the unit and found it in a vacuum at -10 psi, and the high side was at 100 psi. I checked for any signs of leaks and found none present in the evaporator area or compressor and condenser areas. I spoke to SW and GC. They advise that the issue would most likely be with the unit being under or over-charged. I was also advised to run the vacuum on the unit for at least 30 minutes prior to charging it. I replaced the drier and vacuumed down the unit to -31 psi and vacuum down the unit for over 30 minutes and charge the unit up with 68 g of R600 refrigerant. Advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the ice container and tested the unit. I found the unit working and operating as designed. Call complete. WPW10558424