"Arrived on site for a washing machine that has a locked lid and water at the bottom of the washer. Inspected unit and work area. The customer advised that the unit just stopped in the middle of the wash, and has not been running since. I did find the washer full of water and getting access underneath. I did not find any wires broken and checked resistance on the drain pump. I found the drain pump open and the drain pump had internally combusted. I replaced the drain pump and checked my loads from the control. I found all loads within range. I tested the unit and found the unit continually stuck in a drain due to water being stuck in the washer for the past week and a half. I replaced out the control in around the unit through an auto test. The unit ran and operated as designed with no leaks present during operation. Call complete."

"Arrived on site for a refrigerator. That is not making enough ice. Inspected unit and work area. The customer advised that the unit seems to only make about 20 to 30 cubes a day and is not keeping up with her and her husband. She showed me the ice container that was Filled with about 12 cubes of ice and advised thats pretty much work. The ice will be even if they leave it overnight. I tested the icemaker and found the icemaker harvest and bill. I went ahead and replaced the icemaker due to ongoing issues but did advise the customer that this icemaker will only produce 52 to 66 cubes per day. However, I did explain that less than that was most likely an issue with the icemaker itself. I tested the new icemaker and found the unit working an operating as designed. Call complete."

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran it through diagnostics and confirmed an F4 E3 (wash motor not running) error code. Around the unit to an auto test and found the wash motor. Not running. I went ahead and replaced the wash motor and tested unit. Unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived on site for a dryer that has a burning smell. Inspected unit and work area. The customer advised that the unit started making a noise and it has been producing some sort of burning odor. I tested the unit and confirmed the sound coming from the drum. I spun the basket by hand and found the sound still being made. I disassembled the unit and did not find any evidence of any wires burning. I gained access to the blower wheel and found a hand towel and a sock Stuck in the blower wheel housing, causing the noise and smell. I removed the obstructions and checked all rollers and belts. Found everything else intact and a little bit of burnt lint on top of the heater housing. I removed the lint and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for a dishwasher that has long cycle times. Inspected unit and work area. The customer advised they just replaced their old dishwasher and that they were confused as to why the unit seems to run anywhere from an hour and a half to 4 1/2 hours. she advised of her previous dishwasher only ran for a little over an hour. Did explain to the customer that this is normal operation. Whatever they use and care guide and features of the unit. The unit is working as designed. Call complete.