"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit does not leak every single time and has only leaked three times but it always seems to happen on bulky items. Advise that he washes a number of blankets including ones for the bed and intermittently when he has washing those, it has leaked. He advised that all other loads do not leak. Ran unit through an auto test in the unit. Ran as designed. Ran the unit 2/3 of the way full of water and drained it out. Still cannot get the unit to leak. Tested the dispenser drawer and it and it ran as designed without leaking. The customer advised they do not use fabric softener or the fabric softener setting on their washer. Did advise customer that because we could not replicate the issue or find any water residue anywhere, I cannot determine exactly what was causing the issue. I did explain that it is possible that because he is running heavy duty loads, that the washer may be going off balance and could be causing it to leak during spin. The customer add to videos that did not appear to show the unit leaking at all. Advisor customer to call back if further issues persist. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the motor. Not turning when I attempted to jump the icemaker. Replaced the icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.

"arrived on site for a dishwasher that is not cleaning the dishes. Inspected unit and work area. The customer advised the unit does wash and clean their dishes, but that the dishes end up with at the end of the cycle. They also advised that sometimes the user interface does not accept their selections. Ran the unit through diagnostics and found an F9 E1 (slow drain), F9 E2 (drain pump electrical problem), and F6 E4 (float switch open) error codes. Ran the unit through an auto test and the unit ran as designed. The customer advised that the unit has always been empty of water and has not left water inside of the dishwasher but that the heater just doesnt seem to work as well as it used to. I called Whirlpool Techline and spoke to Rob SR# 7736260021. He advised that the issue was with over sudsing, and that this was a Usen care issue. He advised that because the unit does complete the water cycles and just does not dry. Does not mean that the unit had a problem. Advise with the float switch and draining error codes that that would be a clear indicator of oversuds. He advised to have a customer run a clean dishwasher cycle and to switch to liquid soap. Advice to make no repairs on this unit and that the unit is working as designed. Cole complete."

"Arrived on site for a dryer that is producing a burning plastic smell. Inspected unit and work area. Ran the unit through a normal high heat cycle and did confirm an odd smell coming from the dryer. Disassembled the unit and could not find any wires burned or anything stuck in the element housing producing the smell. Found no evidence of anything burning inside of the dryer. I called whirlpool techline and spoke to Joe SR# 7736209996. He advised that since there was no visible damage inside the unit or burning evidence, we could not conclude that the dryer was the actual issue. He advised that the issue could be from lint burning inside of the heater housing, something couldve been burned prior to, and its taking a little while to get rid of, or could be smells from the outside, if the venting flap outside of the wall was left open causing abnormal smells. Either which way, he advised that there was no repairs that could be done to this unit and to have the customer run a couple loads with some bounce sheets to alleviate the smell. The unit is working as designed. Call complete."

"Arrived on site for a wash machine. That is not washing clothes properly and is going off balance. Inspected unit and work area. Were on the unit through diagnostics and found an F0 E3 (overload) error code. Ran the unit through an auto test and found that during agitation, the unit was spinning the entire basket instead of just the agitator. Checked underneath and found that the cam was not connected to the shifter, causing the issue. Reconnected the cam to the actuator and tested the unit. The unit began to work and operate as designed. Also found the tub resting against the front and right side walls. Adjusted the feet on the washer to ensure proper spacing for the tub. Call complete."