Arrived onsite and testednunit for clack during agitation. Found unit agitator shaftmclacking at start of counter rotation. Determined unit shaft play on existing gearcase is the same play as on the new in box gearcase. Replaced slider and advised that occasional clack during counter rotation would be within design spec parameters and that the new gearcase is not bad. Customer reported the issue has continued and did not change after last gearcase replacement. Listened to video of unit noise concern and found within design specs. W10734521

"Arrived on site to inspect washer not completing a cycle as it continues to try and spin. Upon further inspection, the customer provided a video of the control panel showing the lights flashing, which is an error code. When I arrived, the customer had a load of clothing washing and the unit was in a spin cycle. I cancelled the cycle and customer removed the items for me to test the unit. I placed the unit in diagnostics showing error code F3E2-pressure sensor fault. I cleared the code and continued with testing and it operated as designed. I inspected the water level sensor tube attached the control and on the back right side of the tub and it was secured at both places. I removed the tube from the control and blew through it and the tube was clear. Following the tech sheet for Test #5-water level, I found the unit operating properly and the hose is clear with no damage. The end result would be to replace the main control; therefore, I removed and replaced the main control and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. I advised the customer that should the unit fail again, we would have to contact the manufacturer to get our findings documented. W11627413."

Arrived onsite for frosted freezer cabinet following install. Found improperly assembled freezer drawer. Rails ruined. Replaced rails and defrosted. Unit is now operating as designed. All checks good. Unit is now operating as designed. W11758402

Arrived onsite for noise concerns and replaced the unit belt due to loose belt symptoms and squealing. New belt resolved symptoms. Unit is now quiet and smooth. All checks good. Advised customer on repair. W11239857; used 1 W11239857 ( Belt) from stock

Arrived onsite and found unit had resumed excellent production following a cleaning this past Monday. Advised customer on design and tested in diagnostics. Changed to thickest ice