"Arrived on site to inspect washer not completing cycle. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no fill. Cleared the error code and continued with testing and unit valve did not fill properly. Removed water hoses and found valve screens blocked with debris. Removed and replaced the valve and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose washer that was making some clicking noise when it was in use. Customer showed me video of the unit making a clacking noise. When I ran the unit in diagnostics I could hear some clacking on the bottom end. Disassembled the bottom end and found the rotor slightly loose. Took apart slider and clutch and reassembled to verify they were tight. Reassembled and tightened rotor. Ran unit and found there was no further abnormal noise, only brief clicking from the slider during normal whiplash motions. If noises return we can replace slider, clutch, rotor and rotor bolt. At this time noise has been resolved. Call complete."

"Arrived on site and replaced heating element per special project W11540964, confirm dishwasher is operating properly by running a diagnostic cycle, job complete"

"Arrived on site to test unit for not draining found drain pump receiving proper voltage. Drain pump was just pulsating and not fully engaging. Replaced pump, tested unit, unit working as designed. Advised customer on use of unit. No leaks detected. Job complete."

Arrived onsite for Refrig light switch broken. Upon arrival found RC door switch broken. Replaced switch. Light operates as designed. Job complete

Arrived on site for dishwasher with gold colored bushing element needing replacement. Upon arrival confirmed issue and replaced element. Found no leaks when unit was reassembled and tested. Call complete

Arrived on site for washer filling only. Upon arrival confirmed complaint and found F8E1 error in diagnostics. Customer stated they had had some plumbing issues recently in home. Found unit could run through all cycles as designed but I did find a siphon occurring within drain line of home due to a possible still existing lumping issue. Recommend to customer to get plumber back out to verify plumbing is ok. Unit functioning as designed. No leaks found call complete

"Arrived on site to diagnose standalone freezer that was occasionally making buzzing sounds. On arrival unit wasn't making the reported noise. Customer said they can shift the cabinet to make it stop most times. Checked behind rear panel and found the tubing for the dryer and cap tube touching, which can rattle. Insulated and spread the tubing apart to reduce potential noise. When I checked inside the unit i found 2 large bags of ice that were leaning against the evap cover, which can make the evaporator fan rattle when ice is on the evap. Advised to keep items off the evaporator cover and unit should stay quiet. Unit working as designed at this time. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the upper rack adjuster/wheel assembly and tested. Unit is operating as designed. I verified the unit had the correct element bushings as well. No water leaks observed during service, job completed."

"Arrived on site for washer not draining. Ran diagnostics, found pump making a lot of noise . Removed drain pump . Found impeller broken . Replaced motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete."

Arrived onsite to replace faulty dishwasher element per special project S17304. Replaced element and tested. Unit is functioning properly. No leaks present at this time. Job complete.

"Arrived onsite for refrigerator that is not cooling in rc and I wing in fc. Upon inspection I found that the thermistor tested in range the evap fan was operating the heating element tested good. After this I removed most of the ice from the evap. Upon further inspection I found that the door where not leveled and there not sealing properly I adjusted the refrigerator and got the door to seal up. I check fro wire flow in to the rc and found good flow, I advised customer to leave the refrigerator off for a while in order to get all of the Ive of the evap and the tun it back on and let it run with water bottles in it and see if her temps get back to normal. Job complete"

"Arrived on site for range not allowing proper cooktop functioning or ignition of gas from burners. Upon arrival confirmed issue and customer stated they were able to get all but the front left burner to ignite. After further testing I found cause of failure was a bent igniter mount causing arch to go away from burner. Adjusted igniter then reassembled and tested cooktop, found all burners fully functioning on command with no failures. Call complete"

Arrived onsite and fulfilled special project for heater replacement. All checks good.

Arrived for refrigerator with a ice maker with a intermittent issue where it would stop making ice at times. I performed a temp test in the and found Ice box at 13* and in the freezer at 6*. I tested the ice box thermistor and it passed. The icemaker did cycle during my testing. I replaced ice maker due to the intermittent nature of the failure. Tested unit found unit operating as designed job complete.

"Arrived on site to test unit for not cooling in RC tested unit found Evaporator completely frozen over, defrost thermistor reading open, defrosted evaporator, replaced thermistor from job 350009, powered on unit , unit developed a good frost pattern, tested heater and it is engaging, advised customer to monitor and if he notices that there is frost forming again, call us and a control box and evaporator harness will need to be replaced, at this time job complete"

Arrived onsite and fulfilled special project for heater replacement. Unit is now operating as designed. All checks good.

Arrived on site to test unit for unit not heating. Test unit and unit giving F7E1 no heat. Reset the board test unit and unit heating job complete.

Arrived onsite for rand with a right front burner that takes too long to ignite. Upon inspection I found that the burner head had some soap residue left on it. I cleared it up and and adjusted the burner and igniter and tested unit and found unit operating as designed. Job complete.

"Arrived on site to test unit for door not closing tested unit found magnetic catch is on the wrong side causing door not to seal properly, put catch on the proper side, door is now sealing properly door has multiple spot of adhesive residue, advised customer try cleaning it and if it does not come off call whirlpool customer service unit is still under 30 day cosmetic warranty at this time job complete"

"Arrived on site for oven, inspected unit and work area. Unit had F9E0 on display. Pulled unit out and tested voltage at the wall and it was wired correctly. Called thechline and spoke to Leon 7734309304 and said to check confirm voltage to control and it was good. Looks like the plug for the unit was not pushed in all the way. I preheated the unit and it was operating as designed. Job completed."

Arrived on site to replace ice bin for not going back into place properly with door replacement. Job complete.

"Arrived on site and found found no power showing on washer, found incoming power is correct. Replaced control board and washer will now complete a diagnostic cycle. Job Complete"

Arrived on site for dishwasher needing previously diagnosed inEt fill line and fitting. Installed required parts then reassembled and tested unit. Found no leaks when unit was reassembled and tested. Call complete

"Downside and found gas line is leaking where it connects to dryer. reset connection and confirmed gas is no longer leaking, job complete"

Arrived onsite for refrigerator that has a light that wont turn on when you open the door. Upon inspection I found that the light switch was broken. I replaced the switch and found that the light will now work. Job complete

Arrived onsite for top part of control panel is dented. Replaced panel. Test unit and unit operates as designed.job complete

"Arrived on site for range, inspected unit and work area. While inspecting unit the display was showing error code F3E0. CX explained they where using the self clean mode and then it displayed the error code. Called techline and spoke to Steve and we ohm the sensor and it was within range. Tested the harnes going to the sensor and tested good. Thechline said to go ahead and replace control. SR#7734315540. I replaced control and tested. Unit is now operating as designed. Job completed."

"Arrived on site to replace bulk dispenser. Replaced dispenser, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site and replaced gear case, actuator, lower harness, and control. ran a calibration cycle and an automatic test cycle, customer began a drain and spin and it is progressing normally, job complete"

"Arrived onsite and repaired unit by replacing the icemaker. All checks good, advised customer on repair. Jumped and cycled properly."

"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Found motor energizing but not dispensing. Found impeller loose, would not tighten. Replaced impeller. Tested unit and unit is now functioning properly. Also noticed partial ice fusion. Clumping at the front of the bin. Cleared ice. Unit is making ice properly. Job complete"

Arrived onsite for Washer skips wash cycle and drains. Upon arrival. Test unit and unit would fill and go straight to draining. Ran diagnostics and there were no error codes. Noticed drain hose connected incorrectly. Installed hose correctly and test unit on normal wash cycle. Unit now operates as designed. No leaks present at this time. Job complete

Arrived onsite and found unit draining as designed. Customer advised that pump and drain had been replaced prior. Found f9e1 error code. Cleared. Advised customer on findings and provided use and care instruct. All else checks good.

Arrived onsite to install previously diagnosed part. Upon arrival I installed new evap cover and tested unit and found unit operating as designed. Job complete

Arrived on site to install new heater per SP W11540964. Replaced heater and verified no water damage or leaks present. Call complete.

"Arrived on site to diagnose washer that was leaking water on heavier / larger loads. Examined unit and found water trails only on the front of the unit. Examined the rear of the unit and found no water leaking. Ran unit in diagnostics and found no water under the unit. Found no errors present. Ran in clean washer cycle and found a large amount of steam building on the lid and running to the front of the washer. Called and spoke with Austin at tech Line, SR 7734317291. Advised of findings and conditions and confirmed that if the water temperature is too hot, it can cause water to run down the front of the unit, and larger loads cause larger pools. Unit is working as designed. Advised to follow up if issue gets worse, but lowering temp of water should reduce buildup. Call complete."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new console and control and tested unit and and found unit operating as designed. Job complete.

"Arrived to instal previously diagnosed and ordered parts. I evacuated system per MFG guidelines. R/R drier, compressor, service port. Vacuumed system to 450 microns. Charged system with MFG prescribed refrigerant charge. Operational test good. No leaks observed during service."

"Arrived onsite and found unit operating with failed electronics, and was unable to provide a viable repair option due to case history with this series of models. Advised customer against further repair attempts."

Arrived on site to test unit for error code f6e0(lost communication with UI). Found unit not connected to WiFi. Advised customer to download app and connect unit to WiFi for software update. If issue persists recommend replacing Console in SS. Job complete.

"Arrived on site to test unit for clicking noise, tested unit found a constant clicking coming from diverter gears, replaced sump assembly, tested unit, unit now functioning properly no unusual noise detected, no leaks detected job complete"

"Arrived on site to inspect oven door damage. Upon further inspection, I found the outer door glass had been broken. I installed a new outer door glass and nameplate. Placed the door back on the unit and tested operation. Unit is operating as designed. Job completed."

Arrived onsite for a oven running a little hot. I found the oven running 15-20 degrees hotter than average. I put a -20 degree offset in the control and the oven is cycling between 338-365 degrees and is working as designed. Call complete.

Arrived on site for refrigerator not cooling. Upon arrival confirm complaint and found the uneven frost pattern that indicated a low charge. Upon further inspection found unit not properly charged Ive been pulled a vacuum and verified there are no leaks with nitrogen. Then recharge system with 68 g of r600 per manufacturing specs after reporting findings to cs. Inform customer to give unit 24 hours to stabilize Temps. Also found Fross pattern on evap coil workingas designed. Call complete

"Arrived on site to test unit for low ice production, tested unit found low water pressure at dispenser and small ice cubes, removed filter installed bypass and water pressure returned to normal, advised customer to replace water filter, test ice maker and found no issues, no leaks detected job complete"

"Arrived on site to diagnose washer that had been banging around and making excessive noise. Checked for error codes and only found a code for off balance load. Ran unit in diagnostics and ran through spin and agitate. Found no excessive noises or vibration, just normal movement and noise for a 1+ year old unit. Checked under washplate and found nothing stuck. Diassembled cam and found no gearcase oil or damage. Unit working as designed with no failures found. Unit likely just had an off balance load. Call complete."

Arrived on site for microwave not heating and burnt smell. Found dioed burnt up . Replaced mag cap and dioed . Unit is now operating normally and heating water to whirlpool specs. Job complete

"Arrived on site to test unit for light in RC not working. Found top left rear module was bad. Replaced module, unit now working as designed. No leaks detected. Job complete."

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Ran the unit through diagnostics and found the water valve not pulling in very much water and just barely dribbling from the inlet hose. I removed the water filter and found water flowing as designed. The customer had an extra filter on hand so I replaced the filter. Found water flow still showing a strong flow. Ran the unit through an icemaking cycle and found the unit working as designed. The customer advised that they noticed the issue when they heard some gargling and it would never actually make ice. I did explain to the customer that their filter appeared to be their issue as the unit had not been able to fill with water and that they were not able to recirculate the water and make ice. The unit is now working as designed. Call complete.

Arrived onsite for concerns about missing fill arm. and provided customer instruct on design of the icemaker. Unit is now operating as designed. No ongoing issues.

Arrived on site for oven not heating . Found igniter not pulling any amps . Igniter is getting voltage. Replaced igniter . Unit is now heating up . Ran preheat. No other issues found . No gas leaks detected at time of service. Job complete.

"Arrived on site disassembled washer and replaced UI encoder, control board, lower harness, gear case, motor, actuator, cam kit, capacitor, belt, and wash plate. Could not test washer after repair it is not in the laundry room and there is no power and water source at location, job complete."

"Arrived onsite to replace unit heating element per special project S17304. Replaced element, tested unit and unit is functioning properly properly. Job complete"

Arrived onsite for a refrigerator that I still sweating from the center mullion bone the freezer door and is dripping water onto the floor. Inspected unit and work area. Did confirm the customers complaint and found the mullion had an 8 inch x2 inch strip of moisture buildup above the freezer door on the right middle part of the mullion. I called Whirlpool Techline and spoke to Robert SR# 7734000562. He advised the unit would be sent to review and to let the customer know that they would be in contact with them with the next 3-5 business days. Call complete.

Arrived on site to test unit for unit stopping. Test unit and found bad control board. Replaced board test unit and unit test good job complete.

"Arrived on site and found control panel is not functioning, replaced control panel sent direct me to customer. After replacement oven is working properly, job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since the prior service, each of her loads has completed. She did advise that the clothes do not necessarily smell clean and that shes getting the same smell that she got after her unit initially flooded and had stagnant water sitting in it for a few weeks. I ran the unit through diagnostics and did not find any store in error codes. Ran the unit through an auto test in the unit ran as designed. I called whirlpool tech line and spoke to Anthony SR# 7734311739. He advised that there was no repair that could be made to help with the clothes not cleaning as well as before. He stated as long as the washer was completing each cycle and had no stored error codes, it would have to be a use and care issue. He said that if the AFFRESH cleaning did not fix the issue, there would be buildup in the tub causing the odor and that the tub and basket would have to be replaced. He stated that extended warranties do not generally cover this because it is not a functional issue and that the customer would be liable fo that repair I they so choose to fix it. He advised to make no repairs at this time. Call complete."

"Arrived on site to install new heater per SP W11540964. Found bushings disintegrated, but no leaks found. Replaced and verified all working as designed. Call complete."

Arrived onsite for refrigerator that was wobbly after a repair. Upon arrival I adjusted the leveling feet and found that the refrigerator is not stable. Job complete

Arrived on site for range sparking and burn smell. Found harness had been pinched during production causing range to short out . No other damage evident. Replaced harness . Ran oven preheat and all top burners . All checking normal. Calle safety ( same sr ) documented findings . Job complete

"Arrived on site for dispenser not opening . Found door spring failed .replaced dispenser. Ran diagnostics. Dispenser is now operating properly. No errors ,no water leaks detected at time of service. Job complete"

6-4 Arrived onsite for a dishwasher. Inspected unit and work area. Entered into diagnostics and found error code 6-4 stored. Ran a test cycle and found Dishwasher was not draining. Gained access to the drain line and found debris from garbage disposal backing up into the line. Vacuum out the drain line with resistance when vacuum the line out. Found the check valve was stuck and the pump was getting hot to the touch. Unclogged the drain line and replaced the pump. Unit working as designed. No leaks detected during service. Job complete.

Arrived onsite and fulfilled special project heater replacement. All checks good.

"Arrived on site. Replaced freezer door,found ice bucket switch disconnected reconnected switch correctly."

Arrived on site to test unit for unit not heating correctly. Test unit and unit heating correctly. Average temp at 358? job complete.

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, activated defrost cycle but the heater did not engage, defrosted evaporator found loose connection on heater, secured connection applied electrical tape so it wont come loose again, also replaced UI as precautionary, powered on unit, heater is now engaging in defrost mode, advised customer monitor unit and if the frost starts to form again the immediately call use back, and the control box will need to be replaced, at this time unit is functioning as designed, no leaks detected job complete"

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater nuts and removed them to install new one. Reassembled unit and tested unit is operating as designed. CX was happy how the rack would slide in and out with out he the clips and he decided that he does not want the SERVICEPOINTER: W11438315 RACK ROLL OUT SERVICE CLIPS. No leaks where observed during service. Job completed."

"Arrived on site to follow up on washer that was not starting cycles. Unit was in the garage where I tested on an extension cord. Checked errors and found no errors present. Ran unit through normal cycle to see if components came on. Customer hears it lock and unlock where it seems to hang up. Ran the unit and verified it does take about a minute to pass the sensing portion of the cycle but it does progress. Valve does hum and fill, lid stays latched, spin and drain are working as designed. Found no errors present. Advised customer that I need to test the unit with it fully connected to verify proper operation. At this time its working as designed. Advised they try the unit and allow it time to properly sense and engage. Call complete."

"Arrived on sites and found Pedal is not attached, found right hand side mounting points for pedal is stripped on the refrigerator cabinet. Send a short video to KB/service management. Reported to techline product in review 7734316258"

Arrived on site to replace right rear valve. Replaced valve test unit and unit test good job complete.

"Arrived onsite for Not cooling. Upon arrival unit was unplugged. Plugged unit and lights come on , but compressor does not energize. Got correct polar from supply voltage. Found Control in RC is off. Turned unit on to recommend setting and compressor now turns on and waited a while and noticed unit began cooling. Maintenance department will monitor unit. Job complete"

"Arrived onsite to replace previously diagnosed parts. Replaced harness, capacitor and actuator. Tested unit and unit is functioning properly. Job complete"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and found the compressor not running. Round the unit through diagnostics and found an F7 E1 (compressor not running) error code. Checked all connections at the control and underneath the unit where the wires connect into the cabinet. Found all connections good. Checked voltage going to the compressor and only found 12 V going between the black and white. Check the voltage between the black and chassis ground and found 121 V. Check voltage at the control being sent to the compressor and found 123 V. Spoke to JC and was advised there would be an issue with the neutral wire coming back to the control in the cabinet. I called whirlpool Techline and spoke to Chris SR# 7734317505. He advised that based on my checks that the issue would have to be with the neutral wire going back to the control causing the issue. He advised that the wire would have to be under stress or partially broken an order for this to do this. However, he advised that there are no repairs that can be made and that this would be sent to review. He advised it till the customer they would be contacted with the next 3-5 business days. Call complete."

Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found ice maker motor seized up. Replaced icemaker and found unit functioning as designed. No leaks present call complete

Arrived onsite and repaired door alignment issue causing open door error. All checks good. Advised customer on repair.

"Arrived on site to test unit for air coming out the top front of the unit. Saw unit missing damper, advised customer installers will have to be the ones installing the damper due to unit having to be dismounted and back splash and caulking around the unit. Left customer new damper job complete."

"Arrived on site for lower oven not heating . Found tod had blown during self clean . Element checked normal. Fans are very loud . Customer want to replace both fans . Ordering both blower fans . Call to set return ; ordrng 1 WP4455334 (Upper blower) and 1 WPW10016550 (Lower blower)"

"Arrived on site for dryer making a noise. I inspected the unit and work area. The dryer is stack and in a small cabinet. I am not able to reach behind it to remove the lid. This unit will require a 2 man just to pull it out and diagnose it. The office will reschedule.

Arrived on site for vent hood blower not working. I inspected the unit and work area. I found the switches in good condition. I found the slide tabs broken.; ordrng 1 W11387938 (Housing) and 2 W11569415 (Left and right slide)s and 1 W11397924 (Center slide)

"Arrived on site to diagnose dishwasher not draining and running extra long. Checked errors and found F8E1 slow drain, F7E1 no heat, F3E2 shorted owi, F6E6 water temp too cold. Ran unit and verified it does drain, but slowly and wash motor is very loud. Diverter is constantly clicking and not locking in, causing the long cycles. OWI needs to be replaced due to failure at reading Temps. ; ordrng 1 WPW10705575 (OWI)"

"Arrived onsite and found unit uninstalled and sitting in garage. Checked fuses and element and verified wall outlet had proper voltage. Found dryer belt broken. ; ordrng 1 4392067 (Repair kit)"

Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator. Office to reschedule ; ordrng 1 W10913953 (Actuator)

Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator ; ordrng 1 W10913953 (Actuator)

"Arrived on site for icemaker being intermittent, and freezer bin being broken. I inspected the ice maker and found it cycling and filling as designed. I found frost build up in the freezer evaporator cover. I put the unit into diagnostics and put the unit into a forced defrost. I found it going the defrost heater turning on. I changed into a basic defrost. I explained to the customer what that means. I found the upper bin broken and allowing the freezer door to shut properly. The bin sent with me was ordered correctly but boxed wrong. I am ordering another bin. This will be a parts drop off. The office will reschedule.; ordrng 1 WPW10322653 (Upper bin) and 1 Partdropoff (Part drop off)"

Arrived on site for the down draft being stuck. I inspected the unit and work area. I found the down draft partially up and unplugged. I manually lower and raised it. I plugged the unit back in and tested it. The drawer is now raising and lowering as designed. The trim piece is too loose. I am ordering the trim piece and clips. The office will reschedule. ; ordrng 1 W10421522 (Trim) and 3 WPW10421518 (Clips)s

Arrived onsite for Oven not hold consistent temp.. replaced temperature sensor. Test unit and watched unit cycle. Unit operates as designed

"Arrived to instal previously diagnosed and ordered parts. I evacuated system per MFG guidelines. R/R drier, compressor, service port. Vacuumed system to 380 microns. Charged system with MFG prescribed refrigerant charge. Operational test good. No leaks observed during service.; Job Cmplt"

Arrived onsite and found adjuster kit will be need to repair upper rack. Keeping original Thursday appointment to complete. Off ice to assign call.

"Arrived on site to diagnose ice machine that had water leaks and damage found around it, extending into laundry room as well. Took photos of damage and sent to MS. Customer had moved the unit outside. Hooked unit to hose and tested all functions. Found unit drain pump is not running at all, will require a new drain pump. When I inspected the drain setup I found the drain hose is incredibly short and gravity draining into a hole in the floor. Based on the short drain hose it is not fully seating in the floor drain, and for the most part is 'pointed' at the drain hole. The drain hose does not sit very far into the drain, and with a wearing hose that's getting stiffer, it could very easily point off to the side and cause the unit to miss the drain hole when it drains causing the issues. With the way the unit was installed you don't have any simple way to verify the drain line is seated in the drain when it's running. Advised the customer needs to have a longer drain hose so that we can make sure it stays seated in the drain and doesn't come out due to vibration or any other factors. Unable to discern if drain had any kind of vapor lock also causing water to over flow. Advised MS of findings and that unit needs a drain pump / possible control to get it to drain again. MS will follow up with customer. ; ordrng 1 W11542868 (Drain Pump) and 1 W11034363 (Control)"

Arrived on site to test unit for shorted keypad error. Cant get unit in to test mode due to shorted keypad. Will order new console office to reschedule ; ordrng 1 W11236885 (Console)

"Arrived on site to test unit for cosmetic damage, tested unit found scratch on unit control panel, unit is still with in the 30 days cosmetic warranty, ordering part office to reschedule ; ordrng 1 W11449292 (Console)"

"Arrived to inspect intermittent cooling in RC. I found the unit was cooling correctly upon my arrival and no issue was apparent. I verified the RC cooling fan was operating correctly and did note the fan would engage (low current slow operation) when the FC fan was engaged and then fully engaged during its part of the test, but find this an insignificant error. Moving to the three way valve assembly, I found it positively engaging during full open mode, but the full open engagement did not have the expected solid engagement that is usually heard. Further, during test mode 4, the valve could be felt (barely audible) to attempt some type of switching during portions of the test when there is usually no valve actuation. I suspect the electromagnetic actuator is either not able to actuate the valve, or the valve itself is going into failure. I contacted the MFG tech line for testing info that is not contained within the tech sheet and spoke with MFG tech Adrian and advised of my observations File# 7734312900. We tested the coil and found resistance within specifications, but that does not prove the windings have not moved within the housing and creating the weak engagement. After reseating the actuator, test mode 4 operated as normal and the issue may be resolved. I am ordering the actuator and we will contact the CX prior to arrival to see if it is needed. No leaks observed during service. Tech GC only please.; ordrng 1 WPW10364560 (Solenoid (actuator)) and 1 GCO (Tech GCO)"

"Arrived on site for no ice. Entered diagnostics correctly no issues,ran test 120 failed 6F error code,installed ui that was ordered found led digits not all illuminated defective new ui,ran test 120 again same error 6F called tech support unable to locate error code per tech support recommending a new ui and icemaker replaced together SR#7733909671; ordrng 1 W11404238 (Ui)"

"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Ran dispenser and could hear motor running. Disassembled unit and found impeller stripped on motor shaft. Ordering Divider, spacer, impeller, motor. Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 WP63052 (Impeller) and 1 WPW10309864 (Devider) and 1 W11378860 (Spacer)"

Arrived on site to test unit for humming sound. Test unit and replaced control board and still humming. Ordering new main harness office to reschedule ; ordrng 1 W11568999 (Main harness)

"Arrived on site to test unit for broken door switch, tested unit found RC door switch broken, switch provided was for FC , ordering RC switch office to reschedule ; ordrng 1 W11123941 (RC door switch)"

Arrived on site to test unit for not entering clean cycle. Ran diagnostics and found water level sensor not reading water level. Also found reservoir has crack and is leaking. Recommend replacing reservoir and recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10837384 (Water pan)

"Arrived on site to install previous diagnose parts, I installed a new spark module. I found the igniter, wrongly boxed. I am ordering another ignitor. The office will reschedule when we have eta on the part.; ordrng 1 W10692369 (Center ignitor)"

Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is not functioning properly. Unit did pass auto test but when trying to run a normal cycle the unit would get stuck in a constant drain. Called tech line for assistance. Tech stated Unit should be on dedicated line. The pressure sensor on the board is not reading correctly. Install control and calibrate. SR#7734314454. Will need to order control. Office to reschedule ; ordrng 1 W11170319 (Control)