Service History 346 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS04

Near Georgetown, TX 78628

Paul

Job Details: 08/12/2022

Arrived onsite for a refrigerator making a rattling noise. I ran every diagnostics test that activates a moving component on the refrigerator and could not duplicate the noise the customer was describing at this time. I found the refrigerator not level and the rear floor out of level from the left to the right side. Mr will add a shim thats needed at the left rear wheel and get the unit level then he will video the noise and send it in if it continues. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Georgetown, TX 78626

Paul

Job Details: 08/12/2022

Arrived onsite for a microwave that is not venting correctly and grease is building up on the cabinets above the microwave. I found air blowing out of the upper filters instead of sucking in thru the filters. This is an install related issue. Either the fan was not flipped during install or the wrong knockouts were removed from the outer wrapper. I advised the customer to contact the builder. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, TX 78626

Paul

Job Details: 08/12/2022

"Arrived onsite for a range oven not getting to set point temp. I tested the temperature at 350 degrees and found the temps cycling between 337-374 on the first cycle, 336-375 on the second cycle, and 336-372 on the third cycle. Unit is averaging 354 degrees and is working as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hutto, TX 78634

Wesley

Job Details: 08/12/2022

Arrived onsite and replaced the motor to repair. All checks good. Unit is now operating as designed. Advised customer on repair

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Pflugerville, TX 78660

Wesley

Job Details: 08/12/2022

Arrived onsite for light not working and found bulb connection shorted. Repaired short. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Pflugerville, TX 78660

Wesley

Job Details: 08/12/2022

"Arrived onsite and found rubber seal on tub shaft squealing. Lubricated seal. Unit is now operating as designed, is better sealing and not squealing. Advised customer on repair. All checks good."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA00

Near Austin, TX 78735

Luis

Job Details: 08/12/2022

"Arrived on site. Found cap not installed fully to water pan,installed cap ran diagnostics all test passed."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Austin, TX 78701

Luis

Job Details: 08/12/2022

"Arrived on site for water not draining. Found unit powered to pump correctly diagnosed a defective drain pump,replaced pump ran water through pump no leaks,water drained from unit good with no leaks."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Round Rock, TX 78665

Wesley

Job Details: 08/12/2022

Arrived onsite for washer leaving lint on clothes. provided customer instruct on hi efficiency washer design and best use and care practices. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Round Rock, TX 78665

Wesley

Job Details: 08/12/2022

Arrived onsite for not washing and found motor shorted.replaced sump and motor assembly. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, TX 78634

Wesley

Job Details: 08/12/2022

Arrived onsite and installed previously diagnosed part. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Killeen, TX 76542

David Z

Job Details: 08/12/2022

"Arrived on site to follow up on dishwasher that was leaking water after recent heater replacement, and running for an extended period of time as well. Found error codes for FA E2, F8E4, F9E2. I found unit has a very large amount of suds that were going into the float switch, but there was no leaking coming from the heating element. Customer needs to follow up with their extended warranty for service. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

David Z

Job Details: 08/12/2022

"Arrived on site to install new insulating blanket on dishwasher. Installed and spoke with customer about drying concerns. Advised they must use rinse aid to reduce the amount of water on the dishes to allow for a better dry, unit is a plastic tub unit and does not retain much heat. Once rinse aid and high temp options have been used for some time unit should achieve a better dry. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Jarrell, TX 76537

David Z

Job Details: 08/12/2022

"Arrived on site to diagnose refrigerator that was not producing or dispensing a large amount of ice regularly. I checked Temps and found FC at 0, and RC right around 40. I examined the ice bucket and found that the ice was clustered in the rear left corner, and had slightly melted likely just due to not having a lot of usage. This allowed the that harvests to create a block in that corner, so when the icemaker drops the bail arm, it's hitting the top of the ice stack. Because the ice isn't being used often, it's clustering in one corner. Checked for air leaks and found no air leaks present. Customer advised they need to level the ice in the bucket / dump it regularly to keep it from clustering the way it was. Also advised to free up the airflow channels on the RC side to allow proper ventilation and consistent Temps. At this time no mechanical failure was found, ice bucket needs to be regularly emptied to keep it from bricking. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Jarrell, TX 76537

David Z

Job Details: 08/12/2022

Arrived on site to diagnose microwave making grinding noises. Tested unit and heard abnormal noises coming from the top of the unit. Removed front vent and examined blower. Found the tech sheet packet had ended up in the air channel and was sitting on the blower wheel. Removed tech sheet and tested. Verified unit working as designed. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lampasas, TX 76550

Tyler

Job Details: 08/12/2022

Arrived on site for dishwasher needing new element. Upon arrival confirmed old element had gold colored bushing. Replaced element and tested unit. Found no leaks and unit functioning as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Copperas Cove, TX 76522

Tyler

Job Details: 08/12/2022

Arrived on site for dryer not turning on/showing po error. After further inspection I found outlet had internally fried along with ruining the power cord. Instructed customer unit would need electrician to repair damaged cord and outlet. Dryer functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 08/12/2022

Arrived on site for washer not completing cycles. Upon arrival found no errors. After further inspection I found capacitor leaking. Replaced it. Also found incorrect polarity and voltage from outlet causing controls to wig out. Called techline and spoke with Drew sr#7734344968. Was instructed that customer would need electrician to repair damaged power supply outlet and unit would hem work as designed. Call complete

We serviced a

GE REFRIGERATOR

Model PVD28BYNBFS

Near Killeen, TX 76549

Tyler

Job Details: 08/12/2022

Arrived on site for refrigerator needing previously diagnosed ice door separator. Upon arrival reconfirmed issue and installed required part. Reassembled and tested unit. Found no leaks and ice door sealing as designed. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78726

David S

Job Details: 08/12/2022

Arrived on site to install a new heating element. I I verified the model and serial number fall in range of service pointer W11540964. I installed the new heating element according to the cap service pointer. I reassembled the unit and tested it. It is now working as designed job complete

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Belton, TX 76513

Jonathan M

Job Details: 08/12/2022

Arrived on site for an oven that is not reaching proper temperature. Inspected unit and work area. The customer advised that the unit gets about 10? south of the desired temperature and they have not calibrated the unit yet. Did confirm the customers complaint and adjust the temperature in calibration mode. Tested the unit again and the unit began to work as designed reaching proper temperatures. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Briarcliff, TX 78669

Justin

Job Details: 08/12/2022

"Arrived on site for a wall oven that was pausing while in use. On arrival the customer stated the unit was at 450?F for about 40 minutes and then stopped heating. The screen said press to resume on it. They resumed and found shortly after it did it again. I found the customer was baking chicken on a skillet and it was producing a lot of steam. Since that one time it has not occurred again. I found stored error code F6E4 for UI to control error that was thrown in early July. However, this issue occurred only last week. I cleared the error codes. I then manually activated each relay and found them all as designed. I then preheat the unit to 450?F and let it run for a while. I was not able to replicate the failure and at the time of service it was running as designed. I informed the customer that it could be the unit overheated or the steam had caused the UI to act up. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78738

Justin

Job Details: 08/12/2022

Arrived on site for a refrigerator trickling water at the dispenser when dispensing. I tested the unit and found a very slow stream when calling for water. I removed the filter and found the pressure normalized and the unit began working as designed. This indicates a possible faulty filter head. I installed the filter head and then tested the unit again. I found the same failure. This indicates a faulty filter. I informed the customer of my findings. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78735

Justin

Job Details: 08/12/2022

Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. I found the unit running as designed with no leak present during service. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near San Marcos, TX 78666

Andrey

Job Details: 08/12/2022

"Arrived on site to test unit for F8E4 error, tested unit found that the float connection has popped out secured connection, tested unit unit now functioning properly, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near New Braunfels, TX 78130

Andrey

Job Details: 08/12/2022

"Arrived on site to replace previously diagnosed control, checked pump resistance and it was good, replaced control, tested unit, unit now functioning properly, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Nolanville, TX 76559

Jonathan M

Job Details: 08/12/2022

"Arrived on site for a dishwasher that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer stated that the unit does in fact drain the water out but do you know it will not complete a cycle because it will flash that error code. I ran the unit through diagnostics and found an F7 E1 (single speed wash motor failure), F9 E1 (long drain), and FA E2 (vent wax motor electrical problem) error codes. I also found that the unit was within the range of the heater replacement service pointer. Spoke to CS and was advised to replace the heater and wash motor for full repair. Replaced both parts and tested the unit. The unit began to work as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Braunfels, TX 78130

Andrey

Job Details: 08/12/2022

"Arrived on site to replace heating element per service pointer, replaced heater tested unit,unit now functioning properly, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near New Braunfels, TX 78132

Andrey

Job Details: 08/12/2022

"Arrived on site to replace previously diagnosed FC door, replaced door, tested unit, door is sealing good, but gasket is a little tight, advised customer to keep pressure on door for a couple of days, and it will be good after that, at this time no leaks detected job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near New Braunfels, TX 78130

Andrey

Job Details: 08/12/2022

"Arrived on site to test unit for no lights, tested unit found all lights not working, customer stated that they slowly went all out, replaced all led modules per service pointer, powered on unit, all lights are now functioning properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Belton, TX 76513

Jonathan M

Job Details: 08/12/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Temple, TX 76501

Jonathan M

Job Details: 08/12/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Waco, TX 76705

Jonathan M

Job Details: 08/12/2022

Arrived on site for a dishwasher that has a special project for a heater replacement. Checked the unit and found that the serial range was outside of the service pointer. Did confirm the customer had the correct heater in place. Ran the unit through a diagnostic cycle to verify all components of the unit were working properly and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near New Braunfels, TX 78130

Andrey

Job Details: 08/12/2022

"Arrived on site to replace previously diagnosed RC door switch, replaced switch, tested unit unit now functioning properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Hewitt, TX 76643

Jonathan M

Job Details: 08/12/2022

"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced the control, user interface, and thermistor and tested the unit. The unit began to cool and operate as designed. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Andice, TX 78628

Lou

Job Details: 08/12/2022

"Arrived on site to inspect cooktop ignitor issue. Upon further inspection, the customer demonstrated the issue theyre having with the back right burner ignitor coming on while the flame is on. I tested all burners and found the far left 2 burners flames were too high in the low setting and adjusted them accordingly. I found with the back right burner when in the #5-8 flame setting, the ignitor would come on even with a large flame. I removed the cooktop and inspected the ignitor harness and found on the back right burner the harness was not sealed all the way down on the valve stem. Corrected and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78741

Kevin

Job Details: 08/12/2022

Arrived on site and found no airflow on airflow meter. Found cut off has failed. After replacing cut off dryer is heating and running. Vent is blocked and will need to be corrected by apartment maintenance Showed apartment tenant how to confirm that they have cleared dryer vent. Reported to techline reason for failure and state of apartment complex electrical and vent problems. 7734346214

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Georgetown, TX 78633

Lou

Job Details: 08/12/2022

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element bushings to be incorrect. Removed and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Georgetown, TX 78633

Lou

Job Details: 08/12/2022

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, the customer handed me pieces of the mounting plate that had broken off (photo). I replaced the broken pieces with parts from my van stock (coupling-WP2220458, mounting plate-W11573761) bottom coupler and the mounting trims from the mounting plate (photo) and tested. Unit is operating as designed. I made recommendations for use & care for the ice maker, ice bin and dispenser. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Georgetown, TX 78633

Lou

Job Details: 08/12/2022

"Arrived on site to drop off parts to the builder for an oven range. Provided the burner caps, grates and burner head kit to the builder and had builder sign for the parts. Was not able to get into the home to get model and serial numbers photo due to home being closed and owner being out of state at this time. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78717

Kimo

Job Details: 08/12/2022

Arrived onsite for to adjust recently installed refrigeratordoors. Upon arrival I found that the doors were slightly off and the gasket was not sealing all the way. Doors and gasket and got them to seal up properly and then I installed names plate. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV5

Near Austin, TX 78724

Joe Z

Job Details: 08/12/2022

"Arrived onsite to install previously diagnosed parts. Replaced all high voltage parts capacitor,diode, and magnetron. Also used touch up paint . Test unit by preheating cup of water for 30 seconds and unit operates as designed. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ

Near Austin, TX 78724

Joe Z

Job Details: 08/12/2022

"Arrived onsite for door spring not working.. upon arrival, inspected unit and spring and bushings are good, found the hinge pads have failed. Replaced both pads. Test unit and door opens correctly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Austin, TX 78753

Joe Z

Job Details: 08/12/2022

"Arrived onsite for The Dishwasher is running but, not filling with water to clean the dishes. Upon arrival ran diagnostics and got error code F4-E3 motor not running. Ran diagnostics cycle. Unit fills with water. Motor is energizing but not pumping water. Need to replace sump and motor. Replaced sump and motor and test unit. Unit now operates as designed. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78754

Joe Z

Job Details: 08/12/2022

"Arrived onsite for Dryer gets hot but won't dry anything. Upon arrival test unit and there was no airflow from bulk head. Found vent hose completely kinked and clogged with about 6 inches of lent. Cleared vent hose, shortened vent hose. Test unit. Unit now operates correctly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Wimberley, TX 78676

Andrew

Job Details: 08/12/2022

"Arrived on site for no ice production. Found ice cube holding feeler arm up on back side of ice maker compartment. Removed cube, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/12/2022

"Arrived on site to test unit for not starting. Found L1 to neutral only receiving 50vac, neutral to L2 120vac, L1 to L2 70vac. Reset breaker and no change in voltage. Advised customer electrician is needed to correct voltage. No service fee collected as receipt shows a delivery date of 8/31/21. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, TX 78724

Joe Z

Job Details: 08/12/2022

Arrived onsite to install previously diagnosed parts. Do not need the harness Need the electrode and spark module. Ordering electrode and spark module. ; ordrng 1 W11453940 (Ignitor) and 1 WPW10475149 (Spark module)

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Austin, TX 78746

Scott

Job Details: 08/12/2022

"Arrived on site for not making ice . Ran one harvest and ice maker stopped . Checked and found no voltage to IM . Checked harness ,all checked normal. Powered unit off ,reran harvest . Unit wouldnt run a second harvest after . Only running one harvest after power downs . Ordering main control.. No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10235503 (Main control) and 1 WPW10226427 (Power control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Lakeway, TX 78734

Justin

Job Details: 08/12/2022

"Arrived on site for a washing machine making an abnormal noise and not spinning out clothes properly. On arrival the customer stated that it will sometimes work correctly and sometimes not. They found it tends to happen on bigger loads. I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load, F7E1 for tach missing, F5E4 for door not opened in between cycles, and F7E7 for motor unable to reach RPM. I then manually activated each component + ran a diagnostics cycle and found it ran through as designed. However, I did here an abnormal sound during spin. I then when to check the sensors and it threw the F7E1 error code again. I gained access to the bottom of the unit and found no sign of gearcase oil. Per the SP W11520474 I am ordering the main control to replace. After replacing the control we will test the unit again to determine if the sound goes away. If not we will replace the gearcase and cam. ordrng 1 W11543996 (Control)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Cedar Park, TX 78613

Kimo

Job Details: 08/12/2022

Arrived onsite for a washer that is making noise when in use. Upon inspection I found that the noise was coming from the gearcase I confirmed by spinning it by hand. I replaced the gearcase and found no change I am ordering another gearcase and a basket as well. Ordinary acu if SP W11520474A needs to be performed. ordrng 1 W10554251 (BASKET) and 1 W11170317 (Acu)

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM01

Near Cedar Park, TX 78613

Kimo

Job Details: 08/12/2022

"Arrived onsite for refrigerator that is no cooling in freezer and the fan when running is loud. Upon inspection I found that the unit would not also me to put it in diagnostics mode to test and completes. Upon further inspection I also found that the freezer evap and fan were both iced over. To replace evap motor with harness, ui,and control. I am ordering 1x power supply board just in case. ; ordrng 1 W10789393 (Control kit) and 1 WPW10453401 (Supply, Power)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Pflugerville, TX 78660

Wesley

Job Details: 08/10/2022

Arrived onsite and fulfilled the SP heater replacement. All checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ

Near Cedar Park, TX 78613

Kimo

Job Details: 08/10/2022

Arrived onsite for dishwasher with f8e4 error code popping up on dishwasher. Upon inspection I found water in the drip pan I removed the water and checked the tub gasket and found that it was good I checked all the hoses under the unit and found that they were good I checked the Water Inlet Assembly and found it to be good I checked the vent and found it good and I checked the grommets at the heating element and found the good too. I found that the unit was leaking forward a bit couple of that with the fact that the customer used dish pods with could cause over surgeing which could cause the condition we are seeing so I adjusted the front of the unit up and advised the customer to use liquid detergent and do not fill the dispenser up all the way. The I tested unit and found no leaks job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Manor, TX 78653

Joe Z

Job Details: 08/10/2022

"Arrived onsite for Washer leaking. Upon arrival inspected bellow, valves, dispenser and all checked good. Ran quick cycle and could not find leak during cycle or draining. Tenant said he may have over filled with detergent. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Dripping Springs, TX 78620

Justin

Job Details: 08/10/2022

Arrived on site for a refrigerator with physically broken leveling feet. On arrival the customer stated the real issue was the unit rolls forward to much. On this unit I informed he customer that it does not have stoping feet. I advised them on using a wedge if they would like the unit to not move forward when pulled on. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Austin, TX 78744

Kevin

Job Details: 08/10/2022

Arrived on site and found washing machine has been moved to a garage on the apartment complex. There is no power or water hook ups available. Could not re-diagnose or test after replacing all parts ordered by previous technician. Did not notice until later that a model and serial number was also not uploaded.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78723

Joe Z

Job Details: 08/10/2022

Arrived onsite for Washer stuck in diag. Mode . Upon arrival inspected unit and found all LEDs on. Reset control by holding start button for 10 seconds. Unit reset. Test unit and unit operates as designed.no leaks present at this time.job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Liberty Hill, TX 78642

Gerry C

Job Details: 08/10/2022

"Arrived to inspect no heat. The unit had solid L1 connection and the CX said the DRO was always present, and the unit would intermittently no heat. I tested for L2 at all points and found no issues. I verified the TCO intact and all wiring and elements were intact as well. I could not recreate the issue, but due to the intermittent nature of the issue, I elected to replace the main board to eliminate the chance of relays causing the issue. I advised the CX to contact an electrician if the issue persists and that they should tell them the L2 line would be the likely suspect. Operational test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ

Near Woodway, TX 76712

Jonathan M

Job Details: 08/10/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78734

Justin

Job Details: 08/10/2022

Arrived on site to install the heater per the special project. I installed the heater and then test the unit. I found the unit running as designed with no leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Temple, TX 76502

David Z

Job Details: 08/10/2022

Arrived on site to install new heater per SP W11540964. Installed new heater and verified no water damage or leaks present. Call complete.

We serviced a

JENN-AIR COOKTOP

Model JGCP536HL00

Near Lakeway, TX 78734

Justin

Job Details: 08/10/2022

Arrived on site to install previously diagnosed parts. I installed the manifold and then test the unit. It is now working as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, TX 78758

Wesley

Job Details: 08/10/2022

Arrived onsite and found unit operating with failed control. Replaced control. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Austin, TX 78758

David S

Job Details: 08/10/2022

Arrived on site for UI display not working and the unit not washing properly. I inspected the unit and work area. I found the UI display not working. I installed a ui console and tested the unit. I found it is now working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Temple, TX 76502

Tyler

Job Details: 08/10/2022

Arrived on site for dishwasher not heating correctly. Upon arrival found no errors indicating a heating failure. Customer is using rinse aid and following correct steps. I then found element turning on as designed and receiving 118v. Called techline and spoke with Cliff sr#7734325815. Was instructed that inform customer they would need to open door at end of cycle right away to allow steam to exit unit. Dishwasher is functioning as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104KPS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 08/10/2022

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent. Secured vent correctly and leveled unit test unit and no leaks present at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Waco, TX 76712

Jonathan M

Job Details: 08/10/2022

Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Confirmed the customers complaint and found the unit buzzing but not actually spinning the basket. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Austin, TX 78724

Joe Z

Job Details: 08/10/2022

432. All 4 cook top elements are heating correctly. Test bake element and broil elements and both operate correctly. There is no repair to be made at this time. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Kyle, TX 78640

Kevin

Job Details: 08/10/2022

"Arrived on site and inspected dryer and found it will not start win start button is pressed, found incoming power is correct. Disassembled dryer and found motor harness is not secure, took one picture. After resetting it dryer will now run properly, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Temple, TX 76502

Tyler

Job Details: 08/10/2022

Arrived on site for refrigerator making ice intermittently. Upon arrival confirmed complaint. Found very little ice in bin. Found E5 in diagnostics. Tested ice maker and found it had a failing thermistor ohming at 4k when at room temp instead of 2.7k needed. Replaced ice maker and found unit functioning as designed with no failures or leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, TX 78724

Joe Z

Job Details: 08/10/2022

Arrived onsite for Not Filling With Water. Test unit and fill valve would not energize. Inspected valve and found harness connector to valve was not connected properly. Secured connection and test unit. Unit now operas designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Georgetown, TX 78626

Lou

Job Details: 08/10/2022

"Arrived on site to inspect refrigerator with condensation in the fresh foods section. Upon further inspection, when I opened the RC door, I found a large gap at the bottom right corner the unit below the RC door on the mullion (photos). I attempted to correct the issue and could not. I contacted techline and spoke to Kirt and advised of the complaint and my findings. I emailed photos to Kirt who deemed the unit non-repairable and provided SR#7734328990. I provided this information to the complex maintenance and advised the manufacturer would contact them in 24-48 hours. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Cedar Creek, TX 78612

Matthew

Job Details: 08/10/2022

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, access valve and dye dryer. Pulled vacuum and held. Charged per spec and tested unit. Compressor kicked on and unit began cooling. Notified customer to monitor temperature over the next 48 hrs. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near New Braunfels, TX 78130

Andrew

Job Details: 08/10/2022

Arrived on site to test unit for condensation. Found center divider/mullion had excessive moisture build up. Moisture was worst Ive seen. Accessed compressor area and disconnected condenser motor. Allowed compressor to run for 20mins to get Yoder loop to heat up more than usual. Found only warm spot as eight inches up from bottom and only 4 inches was warm. Everything upwards was very cold. Spoke with techline and deemed unit for review as non repairable. Advised customer whirlpool would contact within 3-5 business days. Job complete. SR#7734329336

We serviced a

WHIRLPOOL OVEN

Model KOST100ESS04

Near Austin, TX 78731

David S

Job Details: 08/10/2022

"Arrived on site for trim piece missing. I inspected the unit and work area. I found the oven functionally working. I found the trim piece missing. Whirlpool wont cover missing trim pieces. The home builder can call whirlpool and see if they will send them, the trim piece. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Austin, TX 78737

Kevin

Job Details: 08/10/2022

"Arrived on site and found gearcase has failed, replaced it, actuator, capacitor, belt, and cam. Job complete."

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Hewitt, TX 76643

Jonathan M

Job Details: 08/10/2022

"Arrived on site for a dryer that is not drying cycles in the normal cycle setting. Inspected unit and work area. The customer advised that she can run the unit on towels and that the unit works like it should. She advised that the normal cycle does not completely dry the clothes all the way. Were in the unit through diagnostics and did not find any stored error codes. Ran the unit on a time dry cycle on high heat and found the unit working out design. Tested several other cell cycle selections and found the unit eating. Went through the quick reference guide for the cycle selections and showed the customer that on a normal cycle, the unit will not heat as high as the towels, whites, or timed dry settings. I did look behind the unit and found the vent hose kinked. Customer said she was having to run cycles through twice in order to get them to dry. Went over user care guide in the unit is not working as designed. Cant complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Austin, TX 78717

Kimo

Job Details: 08/10/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested the unit and found that the unit was operating as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78748

Leonardo

Job Details: 08/10/2022

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78749

Leonardo

Job Details: 08/10/2022

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near New Braunfels, TX 78130

Andrey

Job Details: 08/10/2022

"Arrived on site to test unit for not water filling with enough water, tested unit found control not sensing water level properly in deep water wash unit is only getting about 6 inches, according to tech line unit should be at least half full, did not find any restriction in pressure tube and water valve making a unusual pitch sound but is opening fine, replaced control and water valve, tested unit unit now functioning properly, no leaks detected job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78734

Justin

Job Details: 08/10/2022

Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. The unit is working as designed and no leaks were observed at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/10/2022

"Arrived on site to replace heating element per special project. Replaced element, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Gerry C

Job Details: 08/10/2022

Arrived to perform SP W11540964 - Special Project S17304. Verified copper bushings and they were almost completely gone. I did not find any evidence of water leaking behind unit. R/R heating element in accordance with MFG guidelines. Operational test good. No leaks observed during service.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Austin, TX 78732

David S

Job Details: 08/10/2022

Arrived on site for dryer not working on sensor dry. I gained access to the control and tested the moisture sensor. I found the sensor reading a resistance when a wet clothe is laid across it and open when removed. I replaced the control. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Lorena, TX 76655

Jonathan M

Job Details: 08/10/2022

Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised that they were under the assumption that whirlpool was covering the entire repair. The customer stated that they would contact whirlpool but still wanted me to continue the repair. I spoke to Talshia at Whirlpool Trade care team and she gave me a new Service code (M13U2H0APL1) for the repair to cover the whole service. Confirmed the customers complaint and checked underneath the unit. Found the shifter intact so report removed the cam. Found the cam was broken. Replaced the cam with the truck stock part and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10721967 (Cam) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near New Braunfels, TX 78130

Andrey

Job Details: 08/10/2022

"Arrived on site to replace heating element per SP W11540964 - Special Project S17304, replaced heater tested unit unit functioning properly, no leaks detected job complete ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78744

Kevin

Job Details: 08/10/2022

"arrived on site and found ice in icemaker, ice bin is not full of ice or water. Evaporator fan is not making any noise, replaced shoot ordered by previous technician. It does not match the original. Did not find any frozen water droplets on the rear wall of the refrigerator. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78727

David S

Job Details: 08/10/2022

"Arrived on site for fridge doors not aligning. I inspected the unit and work area. I found the rc door pushed further out than the fc door. I inspected the chassis of the unit and I found the back left corner of the chassis damaged and bent in. I called techline and spoke to Travis, sr# 7734327669, he put the unit in for damage. I advised the customer to call whirlpool and give them the sr #. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/10/2022

"Arrived on site to replace bin front from previous diagnosis. Replaced front, unit working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Georgetown, TX 78633

Lou

Job Details: 08/10/2022

"Arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, I tested the dispenser and found the water trickle out. Removed the filter and retested and same results. Pulled the unit out a little ways and found the water line kinked. Corrected the hose and retested and unit continued to fail. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Austin, TX 78749

Luis

Job Details: 08/10/2022

"Arrived on site. Found water in fresh food section diagnosed an obstruction in drain tube,disconnected drain extension in compressor compartment cleared obstruction in tube."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Georgetown, TX 78633

Lou

Job Details: 08/10/2022

"Arrived on site to inspect refrigerator with condensation on fc door gasket. Upon further inspection, I found condensation on the fc door gasket at the top center area approximately 6 inches wide (photo). I inspected the lower horizontal mullion and found it to be warped (photos). Also found where the top left corner of the fc door gasket is gapped at the left corner of the mullion (photo). Contacted techline and spoke to Travis and advised of the complaint and my findings. Travis sent a text to my phone and I provided photos of my findings. Travis read a disclaimer and provided SR#7734322473 and advised that someone would contact the customer within 24-48 hours for a resolution to the issue. I advised the customer of my conversation with tech support and advised they would be notified within 24-48 hours. No water leaks observed during service, other than the condensation build up, job completed."

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Lago Vista, TX 78645

Vincent

Job Details: 08/10/2022

"Arrived on site for washer, inspected unit and work area. CX showed me a video of the noises she was experiencing. I then set unit in diagnostics and found no stored error codes. I then ran a test cycle and everything checked good. I then tilted washer backwards and removed the belt cover to gain access to the gearcase and found oil on the cam. Replaced gearcase and splutch and belt and calibrated unit and the pan ran a test cycle and completed fine. Unit is operating as designed. No leaks where observed during service. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78753

Matthew

Job Details: 08/10/2022

"Arrived onsite for dishwasher with long wash time. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Did notice while testing, suds were accumulating in the base of the tub. Customer is using / alternating between pods and liquid. Customer may be over using liquid detergent. Recommended using tablets. Instructed customer on cleaning and clearing out residual suds . Customer will monitor. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW07

Near Leander, TX 78641

Vincent

Job Details: 08/10/2022

"Arrived on site for freezer, inspected unit and work area. CX complaint was unit defrosted and cause all food to melt, but he explained it came back on and stared to work as normal. I tested temp and I read -2?. Gained access to evaporator and found ground wire for the evap motor not grounded and thermistor not installed in the correct position. I Called techline and spoke Adrian SR#7734227228 and said unit is operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 08/10/2022

Arrived on site to test unit for unit sparking 7 or 8 times. Test unit and found bad module and igniter. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Pflugerville, TX 78660

Wesley

Job Details: 08/10/2022

"Arrived onsite for installation issue. Tightened mounting and checked overall health of unit. All checks good. Unit is quiet and heating as designed. Advised customer on repair, all checks good."

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near San Marcos, TX 78666

Andrey

Job Details: 08/10/2022

"Arrived on site to test unit for buttons sticking, tested unit found functioning properly, if the buttons are pushed in all the way then they get stuck in the frame of unit, adjusted button housing, buttons should not be pressed in forcefully but just enough to activate functions, at this time the unit is functioning properly, job complete"