"Arrived on site to test unit for no ice production, called tech line to diagnose unit further, ran test 31 and found ice box Average temp for the last 6 hours was at 28 and test 29 average temp was at 16, with those temps there would be no ice production, FC evaporator has no ice buildup, after inspecting compressor found that a sealed system has been preformed on this unit, tech line advised to check compressor with watt meter and pump unit with nitrogen to find leak, ordering watt/inverter kit, compressor, condenser, nitrogen, none UV dryer and access valves, SR#773440196, office to get authorization and reschedule ; ordrng 1 Watt/inverterkit (Watt/inverter kit) and 1 W11131873 (Orion board) and 1 W11592009 (Compressor) and 1 W11548259 (Condenser) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier), states that autho needed"

"Arrived on site to test unit for no cool, tested unit found no frost pattern on both evaporators, tested voltage to inverter box and found none sent from control, replaced control, now receiving voltage at inverter but no lights blinking in box and compressor not starting, need inverter box to diagnose unit further, ordering additional parts to ensure completion ; ordrng 1 W10830278 (Power supply board) and 1 W11087438 (RC evaporator fan) and 1 W11374554 (FC evaporator motor) and 1 W11087200 (Inverter box) and 1 W11387386 (Control UI)"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was to install the vent cover at the bottom of the oven door. I found that the part ordered was incorrect as it is black and should be stainless. I am ordering the correct part and PARTS RESEARCH-VENT SCREWS and scheduled return service for 08/31/22. The black vent was left on the unit as there was no vent to begin with. It will be returned once this correct part is installed. ; ordrng 1 WPW10351279 (Vent SS) and 2 PARTSRESEARCH (VENT SCREWS)s"

"Arrived on site for refrigerator , inspected unit and work area. Tested temps RC47? FC 13?, I then tested unit in diagnostics and found everything working normal. There was frost build up at the evap cover. Inspected drain tube and was well insulated. Called thechline to show pictures of insulation and also to explain the problems. Spoke to Leon SR# 7734442394 said to order main control. Im also ordering the RC door because its kinda warp and the gasket is also not sealing properly. Explained to CX that the unit would have to be defrosted by the time we come back and I had her sign the defrost waiver. No leaks where observed during service. Office to contact CX when parts are available. ; ordrng 1 LW11037738 (RC DOOR) and 2 W11223753 (Emblem)s"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint LED modules out in FC. I replaced all 4 LEDs due to service pointer. I still need to replace RC LEDs to complete service pointer. Office to order parts and reschedule when they are available. Unit is operating as designed. No leaks observed during service.; ordrng 3 W11632139 (LED modules)s"

"Arrived on site for microwave not heating . Interlocks are normal ,20a and cavity thermostat are good . Ordering control and mag. Call to set return. ; ordrng 1 W11541670 (Mag) and 1 W10422269 (Filter)"

Arrived on site for control powering up bye self . Ran Diagnostics got stuck keypad and meat prob error codes . Customer had already tried breaker rest couple times . Call to set return ; ordrng 1 W11449431 (Ui console) and 1 W11252826 (Meat probe jack)

"Arrived onsite for a rang that has orange flames, sounds like a blowtorch and smells like gas when in use. Upon arrival I checked for gas leaks and found none. I check t flams on the cooktop and the oven back burner and found them orange. I check for contamination in the gas feed line and found that there was Excess pipe Sealant in it I clean it out was best I could and reinstalled it and Double checked for leaks and found none. Tested unit again and found less orange in the flame cut the was still a Blowtorch like sound. I check that if the regulator was sent to the correct Fuel as the unit is using NG after setting it to NG the torch sound was gonna but the flam still had some orange at the tips Possibly due to some residual contamination in the gas lines. I explained all this to the cx. Job complete."

Arrived onsite to install previously diagnosed part. Upon arrival I installed new drawer and tested it and found it operating as designed. Job complete.

"Arrived on site for washer not filling properly . Ran diagnostics got off balance load error code . Valves are actuating and filling properly . Found actuator hanging up occasionally . Ran resistance checks , found actuator out of range . Ordering actuator. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11398781 (Actuator)"

Arrived on site for dryer shutting off to early . Ran diagnostics got moisture sensor short . Ran resistance checks . Found sensor shorted and both electrodes . Ordering sensor . Call to set return . ; ordrng 1 W10298258 (Harnes moisture) and 2 3387223 (Electrode)s

Arrived onsite for washer not starting cycle after locking door. Found f6e1 error code saved. Possible MCU failure. Replaced the MCU found burned component on the MCU that was causing the loss of function.

Arrived onsite to install previously diagnosed part. Upon arrival I installed new hub. And tested unit and found unit operating as designed.

Arrived onsite for washer with F21 code. Upon arrival inspected unit. Found unit not draining properly. Disassembled unit and inspected drain pump. Found debris clogging filter and not allowing unit to drain properly. Cleared line and tested. Unit is now functioning properly. Job complete

Arrived onsite for washer not powering on. Upon arrival inspected unit. Found power to unit but UI not responding. Found in test mode display would illuminate but not responsive. Replaced console and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit with failed gasket. Replaced gasket and tested. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site. Replaced defective icemaker,ran icemaker test,passed harvest ran fill test passed.

"Arrived on site. Replaced defective icemaker and heater,power cycled unit ran diagnostics icemaker passed harvest ran fill test passed.

"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no fill. I cleared the code and manually tested the valve and found it not filling properly. I removed the water hoses and checked the valve screens and found debris in the screens of both tent cold and hot valves. I removed and replaced the valve housing assembly and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve being stuck open and the water line being copper, I removed and replaced the valve and water line with a braided line and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored error codes, I then ran a diagnostics cycle and tested good. Called techline and spoke to Leon SR#7734428995 I explained to techline about CX complaint where she was have residue on clothing. Explained to CX not to use excessive detergent. And to run a deep fill on every cycle. No leaks where observed during service. Job completed."

Arrived on site to diagnose a refrigerator with light not working. Found failed door switch and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11123941 (Switch)

"Arrived on site to test unit for not cooling properly. Customer stated unit has been very erratic and inconsistent. Intermittent power loss, excessive temp fluctuations, ice maker issues, water dispenser issues, etc. Read disclaimer to customer about string of issues with unit and spoke with CS. Recommend replacing HV control, power supply board, LED control, pantry UI and dispenser UI. Need autho for parts. . ; ordrng 1 WPW10624574 (Power supply control) and 1 W10804160 (Low voltage control) and 1 WPW10677119 (Pantry UI)"

Arrived onsite for washer with error code. Upon arrival inspected unit. Powered unit and immediately started draining. No visible water in tub. Extended drain time. Managed to get into diagnostics and found f24- overflow condition. Called tech line for assistance. Tech discussed Electrical interference being a possibility (baby monitor) none near by. Tech recommended replacing ACU and pressure switch. SR#7734428439. Office to reschedule. ; ordrng 1 W11574590 (Control) and 1 W11367297 (UI)

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to test unit for right side large oven not heating properly. Found igniter was not plugged in. Plugged igniter in and found flames were excessively large and yellow. Found ovens were not converted from NG to LP. Converted ovens, unit working as designed. No leaks detected. Job complete."

Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. I found the unit working as designed and no leaks were observed at the time of service. Call complete.

"Arrived on site to inspect range cooktop middle burner not operating and customer needing a knob. Upon further inspection, I found the far left knob stainless peeling off. I tested the cooktop burners and found all burners operating as designed except the middle burner would not ignite. I found the ignitor arcing to the sides instead of straight up. I inspected the burner head and turned it around and retested and the unit is operating as designed. Customer wanted to purchase the burner head and knob for the unit. No gas leaks detected during service, job completed."

"Arrived to inspect blower speed issue. I found the unit appeared to only have one speed. Upon further inspection, I could hear the motor straining as the speed was turned up. I removed the venting and tested and the unit operated as designed with clearly different speeds. The outlets used for this installation are not of a type that I have seen before and appear to be a vacuum breaker type of pvc cap. The outlet gap between the cap and riser pipe is only 1/2 and calculating that with an average circumference of 23 yields approximately 3.6 of air space. This is much less than the MFG recommended 6 diameter minimum and also the type of outlet forces the air to make a 180* change in direction, which is also advised against. I recommend replacing the existing stand pipe system with the MFG recommended wall cap with built in damper and pest screen."

Arrived on site to install previously diagnosed parts. I installed new door. And made sure it sealed correctly. No leaks observed during service. Job complete.

"Arrived on site for fridge gaskets being torn. I found both torn and stained. I installed both gaskets, the door seals are in and sealing around the fridge.

Arrived onsite for Dryer will no longer power on. Upon arrival test unit and unit would not power on. Unplugged unit to check polarity. Polarity is good. Restored power to unit and unit now operates. Ran diagnostics and there is no saved error codes. uI is responding to all commands. Tested unit several times. Unit powers on and heats as designed. Resetting the control took care of the issue .job complete

"Arrived to inspect drain issue. I found debris within the strainer and I removed it. The CX advised me that the bellow would not drain and I found and removed a large amount of debris from the lower bellow drain and during removal, discovered the bellow was wearing through and had two pinholes in it. I removed and replaced the bellow and tested. I discussed detergent type and amounts with the CX and advised to refrain from pre-measured detergent pods. The drain did not have a safety strap and I added one. Operational test good, no leaks of the water supply observed during service

Arrived onsite to install previously diagnosed part. Replaced console. Test unit and unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for a washer that is leaking and would sometimes stop washing. Upon inspection I found that the dispenser would leak when I ran unit in quick wash. I reaped the dispenser and tested unit and found that the was another leak at the door due to pet heir buildup I clean it up and tested and found the the leaks had stopped. I tested unit again using the pods the cx unit in the manner in which she uses them and found that the unit started flashing SD on display and it stopped washing. I then advised cx to switch to the liquid detergent and to use on up to the first line in the Measuring cup No matter the load size and they should help with this issue. Job complete.

"Arrived on site for middle drawer not closing properly. I inspected the unit and work area. I found the middle drawer sticking. I replaced the drawer and both rails I found it still sticking. I found the rails not seating all the way in the slots. I removed the evaporator cover and fan scroll, and retested the drawer. I found the rail still not seating properly making the drawer stick. I called techline and spoke to Anthony, I advised him of my findings and sent in pictures of rails. He advised the liner is bowed causing the rails to bend inward pinching the drawer. I received sr# 7734432741. He has submitted the file for review, for replacement."

"Arrived onsite for refrigerator that was making a noise at time when running. Upon inspection I found that the compressor was running normally no abnormal coming from it. I check the evap and the fan found fan operating like normal and there was a great frost pattern. After waiting/ Listening for a few minutes I found that the noise was coming from the cap tube, I adjusted the sound pad to help with the noise but unit is operating as designed. Job complete."

"Arrived on site at and replaced recirculating pump and water reservoir diagnosed by previous technician, start a cycle and insured recirculating pump is working properly, job complete"

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3 & F7E1. Cleared the codes and continued with testing. Unit filled with water and the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. I found the handle not properly installed and adjusted the mounting nuts and tightened the handle screws. Handle is secured. No water leaks observed during service, job completed."

Arrived onsite for dishwasher error code. Upon arrival inspected unit. Found F8E4 on display. Hit clear and started a cycle. Cycle started without issue. As cycle ran checked for any potential leaks. Inspected tray and found slightest amount of water that triggered the code. Allowed unit to run and did not find any source of water leaking. Appears unit may have had an over sudsing condition or improperly loading racks causing disruption in spray arms. Customer will monitor. No leaks present at this time. Job complete.

Arrived on site for refrigerator needing previously diagnosed ice door. Upon arrival confirmed issue and installed part. Spoke with customer about how issue started originally and stated thAt if issue returns customer would need plumber to verify pressure directly at the fridge fill line connector. No leaks found during repairs. Call complete

"Arrived on site and found blue plastic in between Glass panes on door. Disassembled door and cleared debris and it is now correct, job complete"

"Arrived on site and found refrigerator is unplugged, it is mostly defrosted but there is still a little ice on the evaporator. Replaced control box, harness, and thermistor. Requested customer allow refrigerator to cool for 24 hours before loading it with food, job complete"

Arrived on site for ice machine not making ice. Upon arrival confirmed issue and found no water entering unit. Found stable 120 connection to valve but no water was released. Added water manually and tested unit. Found failure in res. drain pump.; ordrng 1 W10489125 (Reservoir drain motor) and 1 W10886282 (Control) and 1 W11266112 (Filter housing)

Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. I found the unit working as designed and observed no leaks at the time of service. Call complete.

"Arrived on site and Inspected range and found door glass is bouncy/moves when pressed on. Double sided tape is peeling off, removed top trim and found L brackets are in place but they have enough play for glass to be able to move. there is no available correction or adjustment for this. Reported to techline 7734436517"

Arrived onsite for microwave not heating. Upon arrival inspected unit. Customer stated that the unit was not heating for a period of 4 days then resumed functioning again. This is the second time this type of instance occurred. Previously happy shortly after purchase . Tested unit multiple times and unit is heating. Called tech line for assistance provided SR#7734429336. Could not come to a conclusion of intermittent heating. Customer will monitor. Left instructions for customer if intermittent issues happen again. Job complete

Arrived onsite for unit will not turn on. Upon arrival inspected unit. Checked polarity and there is zero voltage from supply. Checked breaker and breaker is not tripped. Advised builder to contact electrician. Job complete

"JM: Arrived onsite to install previously diagnosed and ordered parts. R/R impeller, motor, and divider and tested unit. Operational test good, no leaks observed during service. Call complete."

"Arrived on site for dryer, inspected unit and work area. Tested unit and was not heating and rattling loud. Installed sound padding around the blower housing to quite it down the rattling. Found a connected lose causing it not to heat. Reassembled unit and tested unit is operating as designed. No leaks where observed during service. Job completed."

Arrived onsite to install previously diagnosed parts. Replaced to install previously diagnosed parts. Replaced spark ignitor and spark module. Test unit and unit operates as designed . Job complete

Arrived on site to diagnose a washer that is not starting. Found strike had fallen out of lid and reinstalled strike. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site and dropped off two water filters to the customer. Had customer sign for receipt. Did not see unit; therefore, did not get photo of model/serial. Job completed"

"Arrived onsite for refrigerator with excess condensation. Upon arrival found gaps in divider/mullion on top and underside. Warm air infiltration causing condensation, and dripping onto freezer door gasket. Per Whirlpool recommendations filled all gaps with silicon. Customer will monitor. If issue is not resolved tech line must be called."

"Arrived on site to replace freezer icemaker and while disassembling found fill tube is blocked by ice buildup. Incoming water has been hitting ice and spraying over and filling lower ice bin. Cleared ice and cycled icemaker running properly. Reset fill tube Into cabinet wall and added a zip tie to the end to provide support. Incoming water now is much less splashy. Requested that customer monitor freezer icemaker to see if it operates properly. If not, fill tube with heater and dual valve should be replaced. Customer then requested that upper icemaker be looked at again. Found E2 on test 56, attempted to cycle icemaker on test 57 and motor did not run. Ran test 45 and it filled properly. Replacing upper icemaker will likely correct production here. Customer is going to monitor the lower icemaker to see if fill tube adjustment will correct experience.; ordrng 1 W11294907 (Rc icemaker) and 1 W11238340 (Fc fill tube w heater) and 1 W11430645 (Dual valve)"

Arrived onsite for refrigerator that is not producing ice. Upon arrival I ran the icemaker and found the it filled with water and it harvested like normal. But there was no ice in the bin. Which points to the possibility of there being an issue with that controls in the unit. I replaced both the control and Ui. And tested the IM and found the it operating as designed. Job complete.

"Arrived onsite and found vibration coming fro, the coils during activation for gas. Replaced coils and sound remained at similar intervals. Ordering the valve assembly to repair. ; ordrng 1 280119 (Burner assembly)"

"Arrived on site for a dishwasher leaking. On arrival the customer stated that the unit appeared to leak the entire tub of water on the very first cycle they ran it. Upon further inspection I did not see and visible sign of water damage. The customer stated they found and cleaned the leak relatively quick. I put the unit into diagnostics mode and found stored error codes F8E4 for overfill, F9E2 for drain motor electrical problem, F8E1 for no water, F8E2 for inlet water electrical problem, and F9E1 for not draining. I cleared the error codes. I then started a diagnostics cycle and found it aggressively leaking from a crack in the back top left of the tub. I put a picture of it in SD. I found no other leak on the unit. I am ordering the tub and a two hour job; ordrng 1 W11409866 (Tub)"

Arrived on site for washer needing previously diagnosed UI control and slider. Upon arrival install required parts reassembled and tested unit and found it could cycle through all settings with no Leaks. Call complete

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival confirmed cooling complaint but found unit had large defrost issue in rc evap area. Found controls failing to detect accurate temps. Found following thermistor results From control: P5 Thermistors (fc- 21.5k, rc-5.5k) ohms, p8 evap thermistors (rc-16k, fc 21.6k). Found sealed system operating as designed. Ordering W11333076 hv control, W11167902 rc cover, W11099340 Bella ui.; O-emld tckt"

"Arrived on site to inspect wall not reaching temp. Upon further inspection, the customer advised that the unit wont heat above 100 degrees. I found the thermal fuse was recently replaced. I pulled the unit from the wall and tested the thermostat and found it bad. Also tested the bake and broil elements and both are within ohms range. Removed and replaced the thermostat and tested the unit on Bake at 350 degrees and unit is operating as designed. Made recommendations for use & care, job completed."

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 and found that the cx had already removed the unit. I proem the recall tested unit and found unit operating as designed and left unit out per cx requests fro her husband to reinstall. Job complete.

Arrived on site for temp issues. Adjusted damper assembly adjusted temp settings. Ran diagnostics tested unit unit working as designed. Customer can call whirlpool customer service and request an accessory packet since unit was delivered with out one

Arrived onsite for airflow issue causing failure in the heating efficiency. Disassembled and vacuumed out the lint to repair. Large amounts of lint chogging the heater intake. All else checks good.

Arrived on site for freezer drawer not closing. I found the left slider broken. I replaced the slider and the drawer now closes. Job complete.

Arrived onsite and completed the shaft and bin and cover to improve and repair Ice quality and dispensing. All else checks good.

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found one module not working on the right side of the RC section. Per service pointer W11606409, I removed and replaced all modules and tested operation. Unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site for no cool fridge . No frost on evap. Compressor not pulling any amps . Ordering sealed system. Ordering evap, compressor, uv dryer , service port weigh 3 hrs . Call to set return ; ordrng 1 W10570565 (Evap) and 1 W10575980 (Compressor) and 1 Uvdryer and 1 Serviceport and 1 Weight3hrs"

"Arrived on site. Diagnosed a defective trim piece,removed defective trim installed new trim"

Arrived on site to diagnose a dryer that is not responding to user input. Found led on control and ui blinking indicating both are receiving power. Ui will need to be replaced to complete repairs and am ordering control in case needed. Office to set return appointment. ; ordrng 1 W11413567 (Ui) and 1 W11526004 (Control)

Arrived on site to install previously diagnosed parts. Installed 3 leveler legs and cooling fan. Tested unit up to 400? and did not hear any loud rattling noises. I leveled unit to counter height. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site to diagnose a refrigerator that is dispensing crushed and cubed ice when used. Found no failures to unit at this time and advised customer on units internal dispensing mechanism. No further repairs needed and no leaks were found at time of service.

Arrived on site for drawer not coming out. I inspected the unit and work area. I found the third row drawer rail has come off the wheel. I found the rail locking tab loose and not locking. I am ordering the left side rail to complete the service. I reinstalled the tune pivot on the second row. ; ordrng 1 W10913628 (Left side track) and 1 W10914507 (Right side rail)

Arrived onsite and repaired the dryer by replacing the console. Unit is now operating as designed. All checks good.

Arrived onsite for control malfunction. Repaired by replacing control. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found no stored error codes. Ran a diagnostics cycle and tested good. Found middle rack spray arm striped. Replaced arm and tested. Unit is now operating as designed no leaks where observed during service. Job completed.

"Unit 4043. Arrived onsite for unit not making ice. Upon arrival inspected unit. Found no ice production due to night temperatures. Evaporator cover is completely frozen over. Put unit in diagnostics and forced defrost. Defrost did energize. Due to know issues will need to order control, UI and thermistor. And harness.; ordrng 1 W11546609 (Control) and 1 W11546681 (Harness) and 1 Partsresearch (Thermistor)"

"Arrived on site to diagnose dishwasher not working at all. Tested unit and found it has power, and fills. Unit does not engage wash motor. Replaced sump and motor and retested. Verified unit working as designed. Call complete."

Arrived on site for a washing machine that had a control blow prior last repair. I ohmd out all components and found the drain pump read 1.3 ohm. This is significantly out of range and is most likely what shorted the control. I replaced h the drain pump and control. I then put the unit into diagnostics mode and test it. I found the unit now running as designed. No leaks observed at the time of service. Call complete.

"JM: Arrived onsite to inspect washer. CX reports that unit door lock does not work and that the unit squeals while running. I found error codes F5E1, F2E1. I ran a service diagnostics test. Unit failed door lock test. Manually tested door lock and it failed once every three times there as well. I could here it activating, but it wouldnt lock. Tested spin cycle and I could not reproduce the squeals the CX was reporting. I tested the suspension and it passed the test, it has very little play in it. I talked with the CX that it could be producing the squeal, but that its not worth replacing at this time. Unit needs the door lock assembly replaced. R/R door lock assembly and tested unit. Operational test good, no leaks observed during service. Call complete."

JM: Arrived onsite to inspect dishwasher. I found that the right wheels on the adjuster were broken and that both the stoppers were missing. I replaced both the adjuster kit and attached new stoppers. I tested the unit and the operational test was good. No leaks observed during service. Call complete.

"Arrived on site. Removed evaporator cover found uv dye on weld joint,repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived on site to diagnose a refrigerator that is freezing in the rc. Found diffuser not opening and closing and replaced diffuser. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a refrigerator with an ice maker that doesnt work and the unit is making a loud chugging noise. On arrival the customer provided a video of the sound and it appeared to be the compressor valves rattling. I checked temps and found the FC at 8?F when set to 3?F and the RC at 40?F when set to 34?F. I gained access to the RC door harness and found two wires damage and two completely severed going to the IM. They were to close the the door to repair. This is why the IM is not working. I then gained access to the back of the unit and found the RC drain line was missing and the unit was dripping directly into the bottom of the unit. I was able to replicate the noise and verified it was coming from the compressor. In order to repair the unit it will need a new door, compressor, and RC drain line. Call complete."

Arrived on site for washer not powering on. I inspected the unit and work area. I found the unit working as designed. Job complete.

"Arrived on site and found washer has standing water in tub, found drain pump harness is broken, took 1 picture. Redid connectors and washer will now complete a diagnostic cycle. If issue continues lower harness will be needed. Job complete"

Arrived on site to test unit for RF and LF burners not igniting. Opened gas ports on burner heads to allow more gas flow to igniters. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for fridge not cooling and UI display dead . Found wire harness in door has been pinched . Will need new fresh food done . Ordering door . Will need AUTHO. No water leaks detected at time of service. Call to set return ; ordrng 1 W11396766 (Fresh food door) and 1 Autho

"Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Found fill cup and tube frozen. Thawed line and cup and tested. Also found ice maker on switch is reversed. On is off and off is on. Notified customer. After lines were cleared and ice maker was on, tested. Unit is functioning properly. No leaks present at this time. If symptoms persist follow service pointer W11560805. Job complete"

"Arrived on site. Checked door seals good,ran diagnostics all test passed,adjusted settings"

"Arrived to instal previously diagnosed and ordered parts. I found the unit cooling well and the FC was at 5 F. I discussed the CX complaint and it was the unit would work fine and intermittently the temperature would climb and then afterwards, water would pool in the bottom of the unit and then it would start cooling normally until the next incident. Inspection of the unit revealed the FC door liner was allowing the gasket to pull up and get very near the top of the front lower border, allowing air to circulate into the FC chamber. The upper FC drawer was binding badly, preventing full closure of the door and plastic debris was found within adjacent areas to the rear and lower drawer slide areas. I removed the debris and applied MFG approved lubricant and the prior binding of the upper drawer and subsequent failure of the FC door slides to pull the door fully closed, was completely remedied. The right RC door gasket was torn in several places and the magnetic door strip could be seen as well. I tested the defrost system and found it working as designed and cycled the compressor multiple times, without fail. Office to order FC door and RH RC door gasket. Office to contact the CX and arrange return service. No leaks observed during service. ; ordrng 1 12977880SQ (FC Door, SS) and 1 W10830162 (RC RH Door Gasket)"

"Arrived on site to inspect venthood not operating. Upon further inspection, I turned the unit on to test and could hear the motor humming, but the blower wheel was not turning. I turned it by hand and found it rubbing against an object. As I was removing the blower from the hood, I found a screw at the top of the blower that was holding the blower to the hood. I removed the junction box cover and found when the unit was installed, a 2 inch screw was used on the ground wire and it was embedded in the blower housing making contact with the blower wheel and keeping it form turning (photo). I removed the screw and installed a green grounding screw and retested the unit. Unit is operating as designed. I notified the builder and provided a photo for them as well. Job completed.; saved tckt"

"JM: Arrived to inspect no cool for refrigerator. I found that the brown wire that goes to the defrost heater has the pin in the molex connector broken and hanging out. I tried to make it snap in, but it will not stay in. Harness needs to be replaced. Ordering harness (W11314839). Office to schedule return.; ordrng 1 W11314839 (Harness)"

Arrived on site for cooktop burner heads rusting. I inspected the unit and work area. I found the front left burner head rusted through. I found the front left and right burners not igniting. I removed the assemblys and found the burner heads rusting out below and two ignitors broken. I recommend replacing all 4 heads and the front two ignitors.; ordrng 4 74004053 (Ignitors)s

"Arrived on site for fridge not cooling . Both sections room temp. Compressor not running . Relay would just click. Replaced start relay . Compressor started running . Waited around , after a few mins temps started going down. No water leaks detected at time of service. Job complete"

"Arrived onsite for refrigerator that is not cooling. Upon arrival I installed the evap and found no frost pattern but a ice ball on the cap tube. I gained access to the back of the unit where I found the compressor running, I unplugged unit and plugged it back in to test the startup amps and found that the unit would spike to 14amps and the as the unit began to run the amps dropped. .6amps,.5amps, .4.8amps. All this leads me to believe that theres a sealed system issue I am ordering 1x ss 2rh. Office to reschedule.; ordrng 1 WPW10507886 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 W10836706 (EVAPORATOR)"

"Arrived on site to inspect venthood discolored and scratched. Upon further inspection, I found the chimney discolored and found no scratches. Using my stainless steel cleaner, I cleaned the chimney and hood and advised the customer that there is nothing wrong with the either part; they just needed to be cleaned properly. I made recommendations for use and care. Job completed."

Arrived onsite for lighting issue and found freezer lighting failure. Replaced the freezer light to repair. Unit is now operating as designed. All checks good.

Arrived onsite for MS HAS HAD 4 ELECTRICIANS OUT . Upon arrival removed unit from cabinet to inspect. Found that the unit had Ben dropped and crushed near high voltage components. uploaded pics on SD. Also found mounting bracket is not secured. Called techline for assistance. Tech determined that there is not a repair for me to make today under warranty and said that customer can call customer service if she needs to. Tech gave SR#7734432189. Could not re install unit to cabinet for safety reason.customer asked to place unit in garage . Job complete

Arrived on site for condensation on top of ice maker housing on door . Slight adjustment to FZ hinges. Used perma-gum on top corner of door to slightly push gasket to better met cabinet . No water leaks detected at time of service. Job complete