"Arrived on site to diagnose ice machine that is not running. On arrival found unit had no power. Checked outlet and found good voltage and polarity. Unplugged unit from external pump and ran it directly to wall. Found unit powered on. Unit has failed outlet on the external drain pump. Need autho from NewLeaf before we can proceed with repairs, they are closed today. Office to schedule with approval from ext warranty. ; O-emld tckt , states that autho needed"

"Arrived on site to test unit for ice maker drawer issues, tested unit found moisture droplets frozen through out the freezer, inspected gasket and it is sealing well, found gaps around liner FC and RC that could be causing condensation issues in RC and FC, ordering glide assembly and clear silicone office to reschedule ; ordrng 1 WPW10170987 (Glide assembly) and 2 W10841140 (Silicone clear)s"

"Arrived onsite for ice maker not working. Upon arrival inspected unit and found no water at ice maker. Ran diagnostics and harvest operates. During valve test, main valve operates correctly. Found dual valve not responding when call for water from ice maker. Water dispenser however operates correctly. Need to order dual valve. Office to reschedule ; ordrng 1 W11482383 (Dual valve)"

Arrived on site to test unit for frost build up on rear of ice maker housing and lights not working. Found FC module was bad. Took door and top rack off and found linear where module locks into was cracked/broken. Crack ran a ways to to rear of unit. Linear is not repairable and not confident any repairs would hold. Needing to call tech line. Tried to take as many photos as possible. #####NEEDS ATTENTION#####; O-emld tckt

"Arrived on site to test unit for not cooling in both compartments. Found FC was barely cool and RC evap was frosted. No signs of frost on RC evap cover. Removed RC evap cover but noticed majority of ice was on cap tube area exiting linear. Defrosted ice and heard a hissing sound and found cap tube leaking entering evap. Applied bubble solution and verified. Kept defrosting and bubble solution worked its way down into cabinet. Saw bubbling from cabinet and applied more solution into cabinet. Found leak within interior of cabinet. While applying bubble solution cap tube broke of from linear, pushed evap back into proper place and cap tube broke off of evap as well. Barely handled Tubing and was extremely brittle. Tubing was obviously corrupted beyond repair prior to current diagnosis. Needing to call Techline. Office to reschedule. ; O-emld tckt"

Arrived on site to test unit for not cooling properly and frost build up. Found frost was built on to side of FC and little to no frost on evap. Found compressor was seized up and extremely hot. Recommend replacing compressor. Ordering r600a/SS repair. Needing two hours on return visit. Office to reschedule. ; ordrng 1 R600a/SSrepair (R600a/SS repair)

Arrived on site to test unit for for RF burner not igniting and clicking when manually ignited. Found center spreader was missing and cap was placed directly on support preventing igniter from receiving proper fuel. Recommend replacing center spreader. Office to reschedule. ; ordrng 1 W10836474 (Burner kit) and 1 W10631209 (Support)

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer described the noise theyre hearing as a relay noise. I placed the unit in diagnostics and tested. I could not duplicate the noise. I disassembled the FC section and inspected the evaporator. I found the evap cover gasket was not properly and I could not remove it without damaging it. I tested the thermistors and all were good. I tested all fans and all are operating properly. From the noise that the customer was describing, it sounds like the compressor start device. In test 9, I placed the defrost timing to Fixed. Due to the evap gasket issue, I am ordering the evap cover. Also ordering a start device/capacitor, main control, evap harness with defrost bimetal and will return with prescreened parts. I recommended that the customer get a video of the noise if they can catch it while its on and provide it at the next service call. No water connections to the unit/no water leaks observed during service. Office to schedule return service due to the availability of parts.; ordrng 1 W10308415 (Evap cover) and 1 W11524653 (Evap harness with defrost bimetal) and 1 W11524469 (Main control) and 1 W11524472 (Start device) and 1 WPW10350564 (Capacitor)"

Arrived on site for fridge leaking. I inspected the unit and work area. I tested the way dispenser and found the inner door water line leaking. I found water damage along the wall from the leak. I toke pictures of the damage. I am ordering the freezer door and a 2 man to repair. The office will reschedule when we have eta on parts.; ordrng 1 W10800793 (Freezer door) and 1 2man (2 man)

"Arrived on site to inspect dishwasher not finishing cycles. Upon further inspection, the customer advised that the unit would go for a short period of time then it would stop and the control panel would begin to make beeping noises. I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit completed testing it showed error code F2E1-stuck key and FAE2 (F10E2)-vent motor electrical issue. Due to the history with this unit and the same error codes, I am ordering the UI, main control, vent motor assembly and gasket and will return with the control panel. All parts need to be replaced upon return service to complete the repair. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11505225 (UI control) and 1 W11506012 (Main control) and 1 W11416460 (Vent) and 1 W11545539 (Vent gasket)"

"Arrived on site and inspected refrigerator and found all items in the freezer are thawed. Exposed evaporator and found no frost pattern, took pictures. A sealed system repair will need to be done to correct issue; O-emld tckt"

Arrived on site for washing machine showing an error code. I inspected the unit and work area. I gained access to the gearcase and found it leaking oil. I put the unit into diagnostics and found fault code f0e5 off balance. I ran the diagnostics cycle and found the water valves opening as designed. But the basket vibrating. I am ordering the gearcase to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11449841 (Gearcase)

Arrived onsite for oven with long preheat times. Upon arrival found lower oven not heating. Pulled unit and inspected. Found element and temperature sensor good. No voltage supply to element. Replaced control and tested. Control did not resolve the issue. Found TOD in between ovens failed. Will need to order and replace TOD. Office to reschedule ; ordrng 2 WP4449751 (Tod)s

"Arrived onsite for door switch broke . Upon arrival inspected unit and found broken RC door switch. Harnes is foamed into cabinet and cannot free it up. Also 1 of the harness terminals broke when removing switch. Uploaded picks to SD. need to call techline back, closed for holiday. Office to reschedule as Suedo; O-emld tckt"

"Arrived onsite for SHAKING IN USE. Upon arrival test unit and shakes and makes a clicking noise from blower area. Inspected unit and found basket and bulk head grinding and cutting into each other. Also found inner plastic of motor is fractured causing clicking. Need to replace basket, bulk head, motor, and belt. Bringing back rest of prescreened parts . Needs Autho. Office to reschedule ; ordrng 1 W10828905 (Bulk head) and 1 W10899578 (Basket) and 1 Needsautho (Needs autho)"

"Arrived on site to test unit for broken handle, tested unit found damage to upper oven, handle intact but inner door liner is door Bent, will need inner door liner, spacers and front door assembly, customer also stated the his console was scratched during installation ordering console as well, office to reschedule ; ordrng 1 WPW10318550 (Console stainless) and 1 W10877562 (Front door assembly) and 2 W10575917 (Spacers)s and 1 W11051040 (Inner door liner)"

"Arrived on site for dishwasher needing previously diagnosed motor, drain, and valve. Upon arrival confirmed issue and installed required parts. During tests found crack in tub tube and will need findings reported to home warranty to get autho for 154406601. Office to reschedule once availability of parts is known.; ordrng 1 154406601 (Tub Tube) and 1 Cnote (Needs autho)"

"arrived on site for dishwasher,, inspected unit and work area. Set unit in diagnostics and found error codes 8-4 7-1 9-1 10-2. I then ran a test cycle and wash motor was not responding. Tested voltage to motor and was good. I m ordering a sump and motor and returning with pre screen parts. Office to reschedule CX for 09/12/22 AM. ; ordrng 1 W11416362 (Sump &Motor)"

Arrived on site for a refrigerator not producing ice in the freezer compartment. I checked temps and found them good. I then jumped the IM fill and harvest to find neither working. I checked voltage to the IM while trying to harvest and found none. This indicates a faulty control. I am ordering the control to replace and will bring back the IM to replace as well. Office to get Autho and reschedule.; ordrng 1 WPW10675033 (Control)

Arrived on site to test unit for door not closing correctly. Test unit and can see door completely off not closing due to door being damaged. Ordering new doors and inner and outer and arms. Office to reschedule 2 hours job ; ordrng 1 W11600214 (Inner door) and 1 W11600216 (Outer door) and 2 W11598178 (Hinge door)s and 1 WPW10128850 (Arm) and 1 W11607070 (Sliding arm) and 1 2hours (2 hours)

Arrived on site to test unit for damaged panel. Opened new part and found part damage ordering new part office to reschedule ; ordrng 1 WPW10162245 (Panel)

Arrived on site to test unit for oven turning on and off. Ordering new control board office to reschedule ; ordrng 1 W10894098 (Control board)

Arrived on site to test unit for rust spots on door. Found rust spots on left side of door. Ordering new door office to reschedule ; O-emld tckt

"Arrived on site to test unit for no ice production, tested unit found unit pushed back all the way against wall causing water line to kink, customer stated that it start to make half cubes and then completely stopped, low water pressure causing fill tube to freeze, thawed out fill tube, cycled ice maker, it filled with water, if issue continues recommend replacing water line and valve, at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to diagnose dishwasher with issues with door staying open, top rack being off level, and dishes not drying well. Checked door and found door is in line with normal operation, it's lightweight on strong springs. Door will get easier to open and close with usage. Checked top rack but could not see any kind of failures. Ran unit in diagnostics to check function. Found all functions working as designed, heating element is on and sizzling. Advised customer that the plastic tub units can be harder to get a good dry on. Recommended usage of all high temp options, usage of rinse aid consistently and running the hot water first. Usage of rinse aid will create a better drying environment. Unit working as designed. Call complete."

"Arrived on site to replace previously diagnosed control panel, replaced panel tested unit to 350 unit is heating properly, error code no longer present,

Arrived on site for f2e1 error code. I replaced the console and installed new bezels. I cleared the error code and tested all the buttons. The unit is working as designed. Job complete.

"Arrived on site to replace previously diagnosed control box, replaced control box, tested unit , heater is engaging, advised customer to monitor for improvement, job complete"

Arrived on site for dryer leaking gas. I inspected the unit and work area. I used the gas detector while the unit was off and when it was running. I found no gas leaks present within the dryer and the gas line at the wall. The unit is working as designed.

"Arrived on site to inspect wall oven not turning on. Upon further inspection, I found the unit control panel blank and the unit has power to it. Cycled power and tested the thermal fuse and found it bad. I removed and replaced the fuse and tested. Unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=36 degrees and RC=56 degrees. I placed my gauges on the sealed system and checked pressures and they were good. I removed the evap cover and found the fan not operating. I manually turned the blades and the fan came on. When I removed the fan blades, I found the shaft of the new motor was a different size and the blades did not seat on the shaft correctly. I am ordering the fan blades and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/12/22 as the customer will be out of town until then. No water leaks observed during service.; ordrng 1 WP2169142 (Fan blade) and 1 WP4389155 (Fan motor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for front left burner not igniting. I inspected the unit and work area. I found the burner sparking. I replaced the burner head and retested it. It is now working as designed. Job complete.

Arrived on site for dryer taking along time to dry. I inspected the unit and work area. I found the blower wheel blocked with screws. I removed the screws and install a new thermistor. I found the door gasket torn. I am ordering the inner door to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10463967 (Inner door)

"Arrived on site to test unit for not spinning out clothes, tested unit found bad capacitor and shift actuator struggling to switch, replaced capacitor and actuator, ran unit through diagnostics cycle, all components tested good , put unit into drain and spin unit is running as designed no leaks detected job complete"

"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit without power as the breaker was tripped. Customer advised they found t(s unit would trip this breaker during the drying cycle. The breaker is a 20amp GFCI breaker and the unit outs out no more than 9amps. Customer cycled power and I placed the unit in diagnostics showing no error codes. I continued with testing and monitored amp draw to the components during testing. I found all components within amp draw range and the element was showing 7-9amps as designed. I found no water leaks on the unit. I recommended the customer replace the breaker and if it continues to trip the breaker to contact our office and schedule service. No water leaks observed during service, job completed."

"Arrived on site for a dishwasher leaking. On arrival the customer provided me a video of the leak. I found it to be slowly leaking from the front left corner. The customer stated that it is intermittent, and they believe it is due to the way it was installed. I found the unit was installed with the tub leaning forward. I adjusted this and test the unit. I found the unit working as designed with no leak at the time of service. Call complete."

"Arrived on site to install previously diagnosed parts. I installed the new console and then test the unit. I found all burners working as designed. However, during preheat I found once it got to about 340?F the temp slowly started dropping and never went back up. Due to this we will return to install the control after autho on parts. Office to reschedule.; O-emld tckt"

"Arrived on site for no cool. Found unit not powering on,no voltage to ui diagnosed a defective main control,installed updated main control kit,powered unit on ui powered on,compressor and fans powered on.

Arrived on site for front left burner not igniting intermittently. I inspected the ignitors and found the front left and right rear ignitors not seated properly in the ceramic case. I am ordering both ignitors to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W10862325 (Lf ignitor) and 1 W10862324 (Rr ignitor)

"Arrived on site to inspect refrigerator water dispenser not dispensing properly and the filter cover being broken. Upon further inspection, I checked the filter and found the cover being held up with tape. Also found the ice dispenser chute gasket not seated correctly and I corrected it. I tested the water dispenser with a measuring cup and when I tested for 8oz of water, I only got 4oz. I removed the filter and placed my bypass in its place and retested and it operated as designed. Customer requested a new filter. I removed and replaced the filter housing cover and installed a new filter and retested. Unit is operating as designed. Recommended that the customer purge approximately 2 gallons of water for the dispenser to get rid of the charcoal dust in the filter. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed the inner door bottom seal with screws and tested the unit. Unit is operating as designed and no leaks found during service. Job completed."

"Arrived on site for no ice. Ran diagnostics water filled,recirculating pump not powering on checked voltage good voltage reading 13vac at harness compressor powered on frost forming on evaporator plate. Diagnosed unit will need pump assembly. ordrng 1 2313702 (Pump assembly)"

Arrived on site for a dishwasher leaking. On arrival the customer showed me major damage related to the leak. Upon further inspection I found the unit leaking from the 3rd rack right side mount. I found that the seal on the mounts were missing. Due to this leak possibly being related to the prior tub damage and repair I contacted service management. We will reach out to WP regarding service. I referred the customer to WP for any damages. ordrng 1 W11580025 (Right Third Rack Mount) and 1 W11553484 (Left Third Rack Mount)

"Arrived on site to test unit for not dispensing ice, tested unit found found ice buildup under bucket due to crushed ice usage, coupling was not making contact, removed ice test multiple times, ice is dispensing properly, customer also asked me to check were the vibrating noise was coming from, move unit slightly and found noise coming from cover vibrating against the condenser, found effected spot and added some padding, noise is now gone, Unit running as designed, no leaks detected job complete"

"Arrived on site to inspect range oven not working. Upon further inspection, the tenant advised the cooktop works but the oven does not. I pulled the unit out and removed the back covers and found the L1 on the terminal block had shorted and burned due to the harness not being tightened when installed. I removed and replaced the main harness and tested the unit. Bake and broil, along with convection, are operating as designed. I advised the tenant of my findings. Job completed."

Arrived on site for a cooktop with the burners constantly clicking after ignited. I test the unit and found the front left and two right side burners with this problem. I switched the spark modules with one that didnt work with one that did and found the issue switched to the new burner. This indicates bad spark modules.

"Arrived on site. Installed extension to bail arm,tested arm operation good."

"Arrived on site to test unit for lights not turning off, tested unit found bottom oven light switch bent causing it not to engage when door closes, adjusted light switch, light now turns off, unit is functioning as designed, job complete"

"Arrived on site for a washing machine making an abnormal noise and not agitating correctly. I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load. I then manually activated the agitate and found it ran as designed. When activating spin I found the wash plate would start spinning first at a very high speed and the basket would eventually catch up. I gained access to the bottom and replaced the shifter. This indicates a stripped hub nut or bad gearcase. I test the unit and found the error still occurred. I went to access the hub nut to see if it was stripped, but could not remove the washplate. Due to this I am ordering the wash plate removal tool and will return to further diagnose. Office to reschedule.; O-emld tckt"

"Arrived on site to install previously diagnosed parts to resolve unit not defrosting. Replaced control and FC harness. Sealed drain tube, sealed corner of cabinet. Doors level. Tested resistence of defrost heater and found heater is good and should be working as designed. Call complete."

"Arrived on site. Found unit not defrosting,checked heater harness connection at control,heater ohmed good diagnosed unit will need thermistors and control. ordrng 1 W10772917 (Thermistor) and 1 W11573590 (Thermistor)"

Arrived on site for fridge leaking water. I gained access to the compressor and found water leaking from cabinet. I gained access to the reservoir and found it leaking when put under pressure. I am ordering the reservoir to complete the repair p. The office will reschedule when we have eta on part. ; ordrng 1 W11613294 (Reservoir)

"Arrived on site to follow up on refrigerator leaking water at the rear single valve. Replaced single valve and tested. Found water leak is gone. Tested icemaker fill and cycle and found both good. After completion of job customer contact me and informed me the icemaker was not dropping ice and needed to be replaced, its just filling on top. Call complete."

"Arrived on site to diagnose refrigerator leaking into ice bucket. Examined ice bucket and icemaker and found valves weeping, causing water to run into the bucket. Customer also mentioned the dispenser dispensing very slowly. Found filter bad, causing a stoppage in the flow.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the recirculating pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for not turning off, tested unit found timer is not advancing, replaced timer, tested unit, unit now functioning properly, advised customer to clean vent due to dryer not venting properly, provided with vent wizard number, at this time job complete"

"Arrived on site for a refrigerator that was not producing ice. On arrival the customer also expressed concerns of a small leak on the front right of the unit. Upon further inspection I found some water dripping from what appeared to be the door liner. However, I could not 100% confirm where the leak was coming from. I checked temps and found the FC at 9?F, the RC at 37?F, and the IB at 16?F. Upon further inspection I found the fascia assembly door broken. I then put the unit into diagnostics mode and found the IM fill and fan worked as designed. I then found E2 error code for the IM stuck in harvest. I tried to harvest the IM and found it would not run. Indicating a bad IM. Upon further inspection I found frost build up on the FC evap cover. I gained access to the control to ohm out the thermistors. I found the RC thermistor at 6.82k, the FC at 16.67k, and the RC evap thermistor at 8.16k. Which are all roughly accurate for the time of reading. Upon further inspection I found the RC with ice build up blocking the drain hole. I gained access to the drain line and found the drain line clogged. I also found a significant amount of dust and lint build up on the condenser coils. I found these were most likely affecting the cooling. I installed the new IM and test the unit. I found it working as designed. I advised the customer on shutting the unit off for a minimum of 240VAC to let the frost thaw.

Arrived on site for unit not dispensing water. Diagnosed a frozen water tank,defrosted tank,added sealer in gaps between fan scroll and air tower,tested water dispenser unit working as designed."

"Arrived on site. Ran diagnostics thermistors passed,ran fan test passed,changed defrost setting to basic."

Arrived on site for a washing machine leaking on the back left. I put the unit into diagnostics mode and found stored error code F2E1. I cleared the code. I then manually activated the valves and found the valve leaking. I installed the valve and test the unit. I found it now working as designed with no leak present at the end of service.

"Arrived on site to diagnose washer not starting. Tested unit and found lid lock constantly clicking, would not engage. Replaced lid lock and tested. Lid is locking, but now throwing an F9E1 for long drain. Checked pump and found wiring pulled out of connector on drain pump. Spliced in new wiring connector for drain pump. Tested and verified unit working as designed. Call complete."

Arrived on site to diagnose washer that isn't draining or running cycles. On arrival plugged unit in and found it stuck in cycle. Canceled cycle and found it drained ultra slow. Drain hose was stuck so far down in drain it was causing a siphon / super slow drain. Moved drain hose out and it started draining at normal speed. Tested normal cycle and diagnostic cycle and verified all working as designed. Call complete.

Arrived on site to diagnose washer that is not running / making noise. Checked under unit and found belt came off cam and motor. Cam bolt was loose and caused Cam to droop and belt came off. Tightened Cam nut and replaced belt. Unit now working as designed. Call complete.

Arrived on site for a dishwasher with the door not closing properly. On arrival the customer stated that someone had run into the door while it was open and then it was no longer closing properly. I found when the door closed it would catch on the right side and not close fully. Upon further inspection I found the hinges bent. I installed the hinges and the unit began working as designed.

Arrived on site for dishwasher not having power. I inspected the unit and work. I tested voltage from the outlet and found none. I reset the breaker and still found no power. I swapped the dishwasher to the disposal outlet and tested it. It is working as designed. I advised they have an electrical to figure out why the outlet has no power.

Arrived on site to install customer provided part. I gained access to regulator and replaced it with the customer provided one. I found the ignitor in the large oven not igniting the bake. The customer is going to find a replacement ignitor and will reschedule with us. I tested the small oven and cooktop. All are working as designed.

"Revived on site for cooling concern. Ran diagnostics all test passed,adjusted setting on ui control,advised customer on checked temp with thermometer sticking in a glass of water"

"Arrived on site to inspect refrigerator freezing up. Upon further inspection, the customer advised that the unit has never fully operated as it should. They have been finding the RC evaporator freezing up even after previous service. I disassembled the RC section and gained access to the evaporator where I found ice on the top of the evaporator and on the suction line and cap tube in the top left corner. I unplugged the unit and removed the back cover and to inspect the drain tube. I found the tube gapped and clogged with debris. Cleaned the drain tube out and re-installed the tube and placed silicone around the lip to seal off the gap (photo). I tested the RC evap thermistor and found it out of range. Tested voltage and found the control not providing proper voltage. I removed and replaced the control kit (HV control and dispenser UI) and the RC evap cover with thermistor. Secured the thermistor to the suction line with foil tape and ziptie (photo). Pushed the suction line and cap tub towards the back of the cabinet and tested the unit. Unit is beginning to cool and has a good frost pattern. Reassembled the RC section and advised the customer of my findings and repairs. No water leaks observed during service, job completed. Recommended allowing the unit to cool for 24 hours before placing food items inside.."

Office to schedule 2 hour weighed call during week days only when we are able to reach tech Line. ; O-emld tckt

"Arrived on site to diagnose refrigerator that is slow to dispense water. Removed filter and tested unit. Found good flow with filter removed. I found the filter had to get sealed in the housing, so I replaced the filter housing. Retried with new housing and filter and found flow still choked with filter in it. Advised customer that filter failed and they need to replace. Call complete."

"1414Arrived on site. Found fresh food door sagging low on hinge,found hinge insert on fresh food door caved into liner unit will need a new fresh food door

JM: Arrived onsite to install previously diagnosed and ordered parts. R/R UI and tested unit. Unit is operating as designed. once the new UI was installed I noticed that the UI sent was damaged right out of the box. The corner was broken. (Took photo). The UI will need to be replaced. Ordering W11526004 (UI). Office to RS.; ordrng 1 W11526004 (UI)

Arrived on site for doors not aligning. I inspected the freezer and found the chassis in good condition. I found the door square and sealing properly. Job complete.

"Arrived on site for fridge and freezer doors not aligning. I inspected the unit and work area. I found the fridge chassis in good condition. I found the door not sealing, but the gasket in intact. I found the left side hanging down and the bottom sticking out more than it should indicating a warped door. I am ordering the fridge door to complete the repair. The office will reschedule.; ordrng 1 W10746794 (Fridge door) and 1 WP2261963 (Top hinge) and 1 W10574262 (Bottom hinge) and 1 W10574325 (Hinge pin) and 1 WP487576 (Washer)"

Arrived on site for a refrigerator with the mullion not working properly. On arrival the customer showed me how when you close the door the mullion will hit the other door. I found the mullion not snapping back properly. The customer also pointed out how the right side RC gasket was torn. I am ordering the gasket and will return with the mullion to install. Office to reschedule. ; ordrng 1 W10830162 (RC Gasket)

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked the ice maker error codes in test 56 and found E2 & E3. Tested the harvest in test 57 and the ice maker began to harvest but stopped mid-cycle. I removed the ice box and found ice cubes in the tray and the heater never came on. I tested voltage at the hv control for the heater at pins P12-6 to P1-2 and got 113V. I tested the ice maker motor at pins P7-5 to P7-6 and got 13VDCI removed and replaced the ice maker and retested in test 57. Ice maker harvested and then I tested the fill tube in test 45 and the tray filled. Ice maker is operating as designed. I cycled power to the unit to reset the controls and placed the unit back into diagnostics and checked for error codes and found E0 (none). No water leaks observed during service, job completed."

Arrived on site for refrigerator inspected unit and work area. Tested water dispenser and found low water pressure. Removed filter and inserted my bypass and still the same. I the pulled unit out and found the water line kink and not allowing good pressure. Fix the problem and unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for washer, inspected unit and work area. Tested unit and found grinding noises. Tilted unit and found the transmission stuck in spin. Unit would need a full rebuild

Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found ice block on base of freezer. Inspected and found blockage in drain pan and tube not allowing of proper drainage and overflowing into freezer compartment. Cleared pan and drain tube. Tested unit and unit is now functioning properly. Job complete

"Arrived onsite for SAFE MW burning smell and not heating now. Upon arrival test unit and unit is not heating. Found burned diode. Called SAFETY team and let them know findings. Replaced diode, capacitor, and magnetron. Test unit by heating cup of water. Unit heated correctly. Job complete"

Arrived on site for a dishwasher leaking. On arrival the customer stated it will leak and an entire towel will get soaked during the cycle. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter cant find position. I cleared the error codes. I then ran a diagnostics cycle and found it aggressively leaking from the diverter. I installed the new sump and motor and then ran a diagnostics cycle. I found it now working as designed with no leak present at the end of service. Call complete.

"On site and inspected washer and found win either agitation or spin is attempted Actuator changes position and Motor will engage for one second and then control board will blank as if it lost power and then come back after a few more seconds. Valves, drain pump , and lid lock are working properly. Will Bring back control, motor, and harness; ordrng 1 W10890624 (Motor) and 1 W11170317 (Control) and 1 W11448788 (Lower harness)"

Arrived on site for burning smell in dryer . Found a lot of lint build up . Removed lint from cabniet . Found a patch of burned lint at opening of heater house it . All else looks good with unit after cleaning

"Arrived on site to test unit for not spinning/ washing clothes properly, tested unit found water valve not opening properly causing water to trickle, and failed shift actuator, replaced parts, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site for no lights. Customer claimed to have replaced her fresh food roof light,found freezer led completely off,defective led module,replaced led module after replacing freezer led all leds dim and flashing diagnosed new led customer installed was defective installed new led all leds powered on correctly.

Arrived on site for water backing up into the dishwasher. I inspected the unit and work area. I found water draining into the dishwasher from the sink. I found no high loop. I installed a high loop.I recommend the customer have the sink drain checked to make sure it is not draining slowly.

Arrived onsite for washer making noise. Upon arrival inspected unit. Put unit in diagnostics and tested. Found unit would not go into agitate or spin mode. Checked components and found failed actuator and capacitor. Replaced both components and tested. Unit is now functioning properly. No noise at this time.

"Arrived on site for a dryer that is making a squealing sound does the drum turns. Inspected unit and work area. Did confirm the customers complaint and disassembled the unit. Found the idler pulley causing the issue. Replaced both either pulley and belt and test of the unit. The unit began to work and operate as designed.

Arrived onsite and found failed control causing non function of washer. Repaired by replacing the main control. Unit is now operating as designed. All checks good.

"Arrived on site for refrigerator, inspected unit and work area. Tested temperatures and found RC 38? FC 7?. Removed evaporator cover and found frost build up in the coils. Tested thermistors and they where good. Checked mullion and door gaskets and they looked good. I advised CX to defrost unit again to get rid of all the frost on the coils and once done that to try keep door closed as much as possible. No leaks where observed during service. Job completed."

"Arrived on site ,replaced timer . Ran test wash . All checked normal. No water leaks detected at time of service.

"Arrived onsite for Microwave makes random sparking and loud noise. CAN SMELL ELECTRICAL BURNING SMELL . Upon arrival test unit and found sparking at capacitor. Capacitor terminal is burnt and arching. Inspected wires and are good. Need to replace capacitor and diodeReplaced capacitor and diode. Test unit by heating cup of water. Unit is operating as designed. Job complete"

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. Tested the unit on a time dry cycle and found the unit tumbling and heating. Remove the vent hose from the wall and found water and lint buildup inside of the vent hose. Remove the water and lint from the vent hose and tested the dryer on a high heat setting. Found the unit cycling as designed. Advise the customer that the issue was most likely with her airflow restriction going out of the home. The customer advised they have not had the vents cleaned since they moved in. Customer will get the vents cleaned and will call back if further issues persist. Call complete.

Arrived on site for a washing machine making a loud clicking noise and now not properly agitating. I put the unit into diagnostics mode and found no stored error codes. I then manually activated the high agitate and found it never shifted. On agitate the entire tub was moving. I found it would spin as designed. I gained access to the bottom and found the shifter arm physically broke and separated from the gears. I installed the new shifter and then test the unit. I found the unit now working as designed.

"Arrived on site for cooling complaint. Installed uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to test unit for cooktop clicking when flame present. Found customer was turning the knob slightly to ignition position causing clicking. Customer also stated slight smell of gas when using oven. Found unit is working as designed and slight gas smell is normal when igniting. No leaks detected. Advised customer download whirlpool app and getting unit connected to Wi-Fi.

"Arrived onsite for oven not heating correctly. Upon arrival test unit. Ignitor would glow,but not pulling enough amps to open valve. Need to replace ignitor. Replaced ignitor and test unit by preheating to 350. Unit now operates as designed. No leaks present at this time. Job complete"

"Arrived on site to diagnose washer that wasn't filling. Ran unit and found that after water runs for a short period of time, it sounds like it hits a wall/stops up and barely drips in. Replaced valve and tested. Found water flow is now consistent and no longer stops. Call complete."

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F21-long drain. Canceled the test and inspected the bellow drain and found a large amount of debris inside the bellow. Inspected the drain pump and it was clear and the empellars were good. I ran a drain/spin cycle and the drain pump is operating as designed. I recommended that the customer clean the inside of the bellow and run a cycle and see if that helps. I made recommissions for use & care of the unit. No water leaks observed during service, job completed."