"Arrived on site to install previous diagnose part. I gained access to the control, and replaced it with new. I reinstalled the unit and tested it with new. The unit is working as designed. Job complete."

"Arrived onsite for DOES NOT HEAT. Upon arrival checked polarity and is good. Test cutoff and thermal fuse and are good. Ran vent test and failed. Found lots of lent blocked in hose and wall. Found element is fractured. Need to replace element. Replaced heater and test unit. Unit now heats correctly. Advised customer to have vent cleaned and recommended cleaning vent at least once a year

Arrived on site for light issue. Diagnosed defective led modules per service pointer installed updated led modules all lights working as designed.Autho S84638

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed that the unit was not cooling and found the compressor would run but the evaporator fan was not. Check voltage at the evaporator fan and found proper voltage. Replaced the evaporator fan motor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install a new heating element. I verified the model and serial number fall in range with service pointer W11540964. I I installed the new heating element according to the service pointer. I tested the unit and found it working properly. Job complete.

"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. Confirm the customers complaint and checked temperatures in the fridge and freezer sections. Found the refrigerator at 38?F and the freezer at 20?F. Due to sealed system repair done or year and a half ago, took pressures on the Unit and found the high side at 105 psi in the low side at -10 psi. Check for die around the unit and could not find any dye anywhere. Went ahead and charged the unit and tested pressures. Found the refrigerator showing 140 psi on the high side and zero psi on the low side. Advised the customer to keep an eye on the unit and call back if ice production stops again. If customer calls back, customer will need sealed system repair. Call complete."

Arrived on site for washer needing replacement of ui panel. Upon arrival installed required part. Reassembled and tested unit and found ui functionality fully restored. Call complete

Arrived on site to diagnose a dryer that is not turning on. Found breaker tripped and reset it. Tested unit and found all is functioning properly at this time. Advised customer on issues between gfci and afci protected circuits and that appliance manufacturers do not recommend connecting units to these type of circuits as ungrounded parts can cause them to trip.

Arrived on site to replace door switch for refrigerator. Replaced switch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and I did not see the element illuminate at the back right corner. I disassembled the unit and retested and found the element has failed. I removed the element and found it burnt and warped. I replaced the element and retested and found the element continued to fail. I tested voltage at the wall outlet and got 242V. Tested voltage at the element and it is not getting voltage. Following the tech sheet, I tested the control and found it has failed as well. Removed and replaced the main control and retested and unit is operating as designed. No lint observed during service, job completed."

Arrived onsite to inspect cooktop not installed correctly. Cooktop is moving over and exposing the cut out. Cooktop was installed with plumbers straps causing the center of the cabinet to bow and the cooktop was already up against the right side were it was up against the cabinet. Adjusted cooktop into proper position and shimmed the cooktop into the proper position. Cooktop is now installed correctly. Call complete.

Arrived onsite to inspect dishwasher making loud noise and not running cycle. I found error codes F10E2 and F7E1. I pressed the cancel button and found the drain pump very noisy. I replaced the drain pump and ran diagnostics and found the main pump motor locked up. I replaced the sump and motor assembly and tested the unit in diagnostics again. All is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to install previously diagnosed RF burner kit. Installed kit, unit working as designed. No leaks detected. Job complete."

Arrived on site to install previous diagnose parts. I gained access to the gear case and replaced it with new. I calibrated the unit and tested it. It is now working as designed

Arrived on site for washer leaking. I inspected the unit and work area. I found water dripping out of the fabric softener dispenser. I found the unit unleveled and leaning over causing the dispenser not to fill properly and spill over. I leveled the unit and found it not longer spilling over. Job complete.

"Arrived on site for a dryer that is still not drying clothes. Inspected unit and work area. The customer advised that after they had their vents cleaned, the unit still takes 90 minutes to dry a load of clothes. Ran event test kit on the unit and found poor airflow circulation on all dryers with the vent hose on and good airflow for all dryers with the vent hose off. I called Whirlpool Techline and spoke to Butch SR# 7734587726. He had me check cycling temperatures on the exhaust. Found the exhaust cycling between 161?F and 131?F averaging of an internal temperature of 145?F. He advised that was good and indicated that the dryer is working properly. He advised that the issue was with the airflow going up and out of the home. The customer attempted to check to see what the issue was in the attic and was having me run testing on the dryer with altercations he was making inside the attic with removing the vent hose from the attic going out. He explained that the vent hose makes a sharp turn back down and then a goes upward going out. I did explain to the customer that the issue was probably most likely with the venting in his attic. Advise the customer there is no further repair that we could make to this unit that would change how this dryer works. The unit is working as designed. Call complete."

Arrived on site work the dryer hose had popped off the dryer. Inspected unit and work area. Did confirm that the vent hose had popped off on the prior visit and fixed the positioning of the dryer vent hose. Tested the unit and the unit is now working as designed. Call complete.

Arrived on site for dishwasher not cycling through settings after being turned on. Upon arrival confirmed issue. Found unit receiving power supply. Found loose connections on ACU at motor connector as well as drain motor harness not fully locked in place either. After double checking all harness on unit were secure and reseated in proper positions I then reassembled and tested unit. Found dishwasher could run through all settings as design3d with no leaks during tests. Call complete

"Arrived on site for microwave smoking during use. Upon arrival confirmed customer complaint, but customer did state unit had still been heating fine prior to issue occurring. After disassembly of unit I found no signs of burns/damage on an heating hardware or wires/connections. Did find capacitor was to hot to touch physically after running a minute water heating test as well as a 10 minute bowl of ice test back to back. Replaced capacitor and diode and reported findings to techline Scott sr#7734586497. Unit functioning as designed call complete"

"Arrived on site to follow up on refrigerator not getting cold enough. Took Temps at time of arrival and found FC ar 2, RC at 42. Checked airflow and had minimal airflow coming from diffuser, but a healthy frost pattern at the evaporator. Compressor was at average operating temp, and not excessively hot. I blasted the return vent and diffuser channel with steam to clear out any blockages. Based on some ice i had seen on the panels, unit may have briefly lost cooling one or more times. Checked sealed system again for leaks with black light and did not find any other leaks. If unit loses cooling it has to be due to a leak in the cabinet which we can not repair, since there is no evidence of leaks in other areas. Advised customer there are no further repairs I can do at this time. Call complete."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint not cooling. Tested temps and FC 30? RC 55? found frost build up in the evaporator cover. Found foods in the freezer obstructing the door to close all the way, see pic attached. Tested defrost and it was operating as designed. Advised CX to make sure doors are closed properly at all times. Advised CX to defrost unit for 48hrs and the turn it back on and let cool for 24hrs, CX signed the waiver. No leaks where observed during service. Job completed"

Arrived onsite for vibration and cleared lint build up off of the blower wheel causing excessive vibration. Replaced blower wheel. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived onsite for range console burning customer. Upon arrival inspected unit. Found that areas of the console heat up due to ventilation duct located underneath console. Customer stated temperature is too hot. Notified customer about surface temperature limits on the unit, and how it can get to an uncomfortable temperature, especially if touching for an extended period of time. Customer proceeded to say that this design is made to burn people. Contacted safety team to report findings. Customer not satisfied with result. Safety team invited customer to reach back out. Provided 7734559710. Job complete"

Arrived onsite for washer with latch issues. Upon arrival inspected unit. Found failed strike used truck stock strike part# w11457841. Replaced strike. Tested unit and unit is functioning properly. Job complete

Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Found no power to control. Inspected block and found terminal loose connection. Secured connector and tested. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived onsite to inspect washer making loud noise. I found error code F0E2 (oversuds). CX had a video and the unit was louder than normal, sounded like it was sucking suds. I ran a diagnostic cycle and the unit is operating as designed. CX states that the unit has not made the noise since. Discussed detergent use. Operational test good, no leaks observed during service. Call complete."

"JM: Arrived to install previously diagnosed and ordered parts. R/R housing assembly and tested. Operational test good, no leaks observed during service. Call complete."

Arrived on site to install previous diagnose part. I replaced the led control. The unit lights have all come back on. Job complete.

"Arrived on site to install previous diagnose parts. I replaced the gearcase, cam and belt. I leveled and calibrated the unit. I ran a drain and spin and found the unit working as designed. Job complete."

"Arrived on site , installed end cap. All checking normal now . No water leaks detected at time of service. Job complete"

Arrived on site for strong burning smell. Found outlet and power cord burned . Terminal block on dry is wired properly and in good shape . Recommended to customer have an electrician check outlet . Job complete

"Arrived onsite to install new doors. Upon arrival I spoke to Front desk and she called resident found the resident was home she sent me over the. On arrival I spoke to her resident fridge raider resident did not have any idea about the damage to the doors And I found no damage either I checked the module & Serial number And found that he did not match, I went back to my office and spoke to the maintenance manager and find that he also did not know where the corrected unit was. I could not contact Frank who is the number provided in the notes."

Arrived onsite for refrigerator with damaged doors. Upon arrival I found that the upper 2 doors were damaged. I replaced doors unit operating as designed. Job complete

Arrived on site for washer needing previously diagnosed control upon arrival installed part and found no failures in ui time display. Call complete

Arrived on site. Found ice build up in freezer section adjusted freezer door and tracks checked door seal good checked door operation good. Gasket sealing to cabinet correctly

"Arrived onsite for washer not spinning clothes out completely on certain cycles. Upon arrival inspected unit. Put in diagnostics and found stored error codes 7/4, 7/9. Cleared codes and tested. All components passes. Customer stated, unit has spinning issues on Heavy duty and bulky cycle. Checked unit and found spin turned off for those selections. Notified customer and turned spin on high. Unit is functioning properly. Job complete"

"Arrived on site to test unit for no ice production, tested unit found IM thermistor housing broken off restricting ice maker to complete harvest, replaced ice maker, tested unit unit now functioning properly, no leaks detected job complete"

Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that this unit is only two months old and provided a purchase receipt showing that this unit was in fact under warranty. Customer advised that the unit is leaking from the left front corner and does not happen on every cycle. Customer advised some of the cycles at tends to do it on and noticed the fabric softener was being activated on those cycles. I called whirlpool tech line and spoke to Chris SR# 7734572932. He advised there is a known issue with the tub rings and that they are being updated for these unit with the fabric softener dispensers at the front left corner. He advised there is no known ETA for the part in question. He advised to have the customer call back inside n a couple of months to check on the status of the tub ring to see if it is available at that time. Call complete.

"Arrived on site to test unit for water not dispensing and no ice production, tested unit found water shut off on back of unit, turned water on cycle ice maker, completed harvest and filled with water, dispenser is also working good, no leaks detected job complete"

Arrived on site for a range that has scratches all over the control panel. Inspected unit and work area. The customer advised that she had shown the prior technician and that he did not see anything wrong with it. I did confirm that there were scratches all over the panel. Replaced the control panel and tested the unit. The unit is now working as designed. Call complete.

"Arrived on site for dishwasher not completing cycles, missing spray arm. Upon arrival confirmed complaint and installed spray arm. Found no errors in diagnostics, no failing hardware or controls or any power supply /polarization issues. Called techline Anthony sr#7734093618 and reported find8ngs of unit randomly shutting down within first 20-30 minutes of cycle. Techline stated that since we couldnt replicate issue on site that they recommended customer call customer service for further assistance. Unit functas designed. Call complete"

Arrived on site for dishwasher not allowing upper rack to stay in place. Upon arrival confirmed issue and fp7nd adjusters broken. Replaced adjustable kit and found rack now functioning as designed. Call complete

Arrived onsite for a refrigerator that is not level and the door slams open and close. I found the front of the unit too high. I leveled the refrigerator and the door is opening and closing correctly. Call complete.

"Arrived onsite for a refrigerator not cooling to possibly replace previous diagnosed parts. I found the unit with power and everything running but both compartments were at room temp. I tested the compressor with a test inverter. I found it only putting out 28 watts and dropping to 14 watts almost immediately. I put the 3way valve in the home position and tested pressures. I found the system flat and no refrigerant in the system. I exposed both evaporators and filled the system with 127psi of nitrogen. I put bubble solution on both evaporators and all solder joints finding no leaks. I called techline after 30 minutes and the gauges still showed 127psi. I spoke with JR SR# 7734573815 at the 45 minute mark of the call and the gauges still showed 127psi. I explained to JR what I had found and what happened on the previous visit. He stated the compressor and drier needed to be replaced. He also wanted the 3way valve replaced because of the possibility that no nitrogen entering the FC. I removed the compressor, drier, and 3way valve. I hooked nitrogen to the FC capillary and made sure it was clear. I found the FC side of the 3way valve partially restricted when I blew through it. I replaced all 3 parts and put the new 3way valve in the home position and filled the system with 130psi of nitrogen. After 30 minutes the gauges were still showing 130psi. I vacuumed the system and charged it with 4.65 ozs of R134A. I tested the unit and both evaporators were building frost. Call complete."

"Arrived on site for refrigerator door gaskets not sealing. Inspected unit and work area. Spoke with CX and observed torn door gaskets on both RC doors from mullion. Replaced both RC door gaskets, used heat gun to form both gaskets, leveled feet, and instructed CX to leave RC doors closed for at least 6 hours to form shape. No leaks were observed during service. Job complete."

Arrived onsite and repaired microwave by replacing interlocks and switches. Replaced blown fuse. Unit is now operating as designed. All checks good.

Arrived onsite and replaced console due to cosmetic damage of original replacement. Unit is now cosmetically correct and operating as designed.

Arrived on site to diagnose a range with a broiler element not staying mounted. Found screws for mounting element stripped and installed new screws from personal supply. All is working properly at this time and no further repairs needed.

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a range with a bulb base stuck in socket. Removed bulb base and ho.eowner to replace bulb. No further repairs needed and job is complete.

Arrived on site to install noise kit and fix front burners. Installed noise kit advised customer to use the unit to see once it heats up. Job complete.

Arrived on site to replace ui and board. Replaced both parts test unit and unit test good job complete. No leaks present at this time.

"Arrived on site to test unit for no cool, tested unit found bottom frame damage 5 rivets have popped out causing 1/4 inch gap creating air leak, called tech line and reported my findings, per tech line unit is non repairable SR# 7734571536, customer to call customer service, job complete"

"Arrived onsite for refrigerator has a malfunctioning ice maker ,it will not harvest upon inspection I found that there was no power going to the ice maker. I also found the shut off arm missing. Through conversation with the customers I found out that the house was stuck by lightning. ordrng 1 W11043763 (Control) and 1 W11542754 (Ui) and 1 W11226459 (ARM-SHUT) and 1 W10830274 (Right door gasket)"

Arrived onsite for Leaking water on both sides.. upon arrival inspected unit and found missing seal. ordrng 1 W10864081 (Seal)

"Arrived to inspect heating issue. I found the unit would still not heat, according to CX description and there were codes for heating within service test mode. Within service test mode, the unit did heat and I inspected the inner door area. I found the control had signs of excessive heating and the dispenser wax motor, while still working somewhat, had overheated and ruptured at the top of the housing. No leaks observed during service. ; ordrng 1 W11032769 (Dispenser)"

"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer intermittently beeping and not responding. Theres a service pointer on GE for this model having that problem, and the fix is to order main control boardordrng 1 WE22X32939 (Control board)"

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer at 32, I found poor airflow from the freezer and could hear the evaporator fan hitting ice. I gained access to the control and found the defrost circuit showing 33 ohms. I tried to force a defrost but the unit would not enter a defrost.

Arrived on site for dishwasher filling with water. I inspected the unit and work area. I found the inlet valve weeping. I found no voltage being sent to the water valve while the unit is in standby. I installed a new valve and tested it. It is now working as designed.

"Arrived on site for no cool. Compressor running,no heat from discharge tube diagnosed a leak in the system ordering a new evaporator and compressor,job will need 2hrs for repairs. ordrng 1 W11256565 (Evaporator)"

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new door closer and the RAIL-MULLN and found that the door would still not close properly. I am ordering the LH door, and both door gasket due to both of them being damaged and leaking. Next tech to level unit properly, the unit rocks back and forth. Office to reschedule ; ordrng 1 W10688387 (GASKET-FIP) and 1 W10872957 (Door LH) and 2 W10688387 (Door gasket LH & RH)s"

"Arrived to install previously diagnosed parts. Replaced the control board, but unit in diagnostics made ran test and it did not complete. It was making a humming noise when went into spin mode. Went under the unit and found the cap was leaking oil. Order parts and rescheduled the CX for Friday. No leaks detected during time of service. ; ordrng 1 W11395618 (Capacitor)"

"Arrived onsite to install previously diagnosed parts. Used noise kit and still getting vibrating noise from underneath unit. Found that pressing base with finger solves the noise issue. Shimmed the base with cardboard and unit operates correctly. Called techline for assistance. Tech recommended leaving the cardboard until return visit with parts. Tech recommended replacement of base. Ordering base along with wheel, motor, and leveling feet. Tech gave Sr#7734576653 office to reschedule ; ordrng 1 W11215531 (Base) and 1 W11327190 (Wheel) and 1 W11234001 (Motor) and 4 49621 (Feet)s"

Arrived onsite for MW not heating. Talking with CX the MW had scratch on the back right corner just above the rack mount. CX is not using MW because of the sparking. CX want to reschedule for 9-15-22 after 3pm he had a appointment he had to go to today. I ordered the paint. I instructed the CX not to use the rack on a daily basis and if they use it to remove it when done.; ordrng 1 WP4396174 (MW paint)

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. On arrival I found both compartments at room temp. Evaporator had 0 frost pattern. Checked compressor and could hear it buzzing, but felt lightly warm to the touch. Unit sounded like it was gurgling water in the cabinet. Failure is in the sealed system and requires sealed system repair. Ordered R600 sealed system parts. Office to schedule.; ordrng 2 489340 (Rear support Bolts)s and 1 W11580057 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600KIT)"

Arrived onsite and found early onset cooling loss resulting in very slow ice production. Found hinside pressor of 90 psi. No obvious leak indications. Ordering compressor and evap auto repair. ordrng 1 W10507884 (Compressor) and 1 W11536253 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)

Arrived onsite and found thermistors reading out of range when temps are hi in the fresh food section. Ice build up on the fresh food evap. Returning with evap cover and control kit. Customer defrosting refrigerator for repair

"Arrived on site to test unit for lights flickering and acting erratic. Found unit needs control, also found belt slipping. Recommend replacing control, cam and belt. Office to reschedule. ; ordrng 1 W11170317 (Control) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"

"Arrived on site to test unit for door issues. Found missing friction sleeve. Needing sleeve, office to reschedule. ; ordrng 4 WP8268961 (Friction sleeve)s"

Arrived on site to test unit for unit beeping. Found water in float. Removed water test unit and found bottom rack not going all the way back. Found damaged tub office to reschedule ordering new tub and sump and motor. ; ordrng 1 2hours (2 hours) and 1 W11409866 (Tub) and 1 W11416362 (Sump and motor)

"Arrived on site to test unit for noise, tested unit in diagnostics and unit running good, customer put a load of clothes in and instantly started clicking and scraping, inspected gear case and found found a little oil coming out, replaced gear case and slider as precautionary, ran test cycle and it passed with no unusual noise, but when a load of clothes was put in noticed slider is not disengaging properly, ordering clutch and control and rotor to ensure completion, office to reschedule ; ordrng 1 W10754448 (Clutch assembly) and 1 W11419171 (Control) and 1 W11260238 (Rotor)"

"Arrived on site to test unit for not advancing through cycles, tested unit found latch not engaging, replaced latch, put unit through diagnostics cycle, all components running good, customer stated that her fabric softener dispenser broke, ordering fabric softener dispenser, unit is running good and customer can use but softener dispenser is not functional, office to reschedule ; ordrng 1 W11205050 (Softener dispenser)"

"Arrived on site for no ice. Ran diagnostics optics and fan motor passed,E5 error diagnosed unit will need a new icemaker. Ordering icemaker ; ordrng 1 W11483245 (Icemaker)"

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer at 68 degrees with no ice build up. I found the the rc at 50 degrees. I gained access to diagnostics and tested the thermistors and found them all in range. I put the unit into test 10 and found the compressor not coming on. I found good voltage to the inverter. I am ordering a sealed system to complete the repair. The office will reschedule when we have eta on the parts. ; ordrng 1 W11553229 (Rc evaporator) and 1 W10832994 (Compressor) and 1 Fcevaporator (W10915406) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 W11573593 (Inverter)

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue in the freezer section. Attempted to run the heater test and diagnostics and found the heater kicking on and working as designed. Ordering the evaporator harness, evaporator through master, and main control for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546681 (Evaporator harness) and 1 W11546690 (Control) and 1 WPW10384183 (Evap thermistor)"

Arrived on site to test unit for cook too hot light staying illuminated. Found elements are not the correct ones. Ordering LF element. Office to reschedule. ; ordrng 1 W10823720 (Element)

"Arrived onsite to replace previously diagnosed parts Replaced TOD (1). Tested unit and unit would cut off at about 150 degrees. Error F8E1 lower cool fan speed. Ran diagnostics for both upper and lower fans and both are functioning. Ran a normal bake and can hear and see fan working. Unit errored again. Ran a bake cycle on upper Ivan and also errored out, lower fan speed. Called tech line for assistance. Spoke to Adrian. 5vdc on hall sensor (red and black). SR#7734574830. Ran diagnostics again and was getting UI error. Power cycled unit and cleared code. Ran upper oven and was fine. Ran lower and completed heat cycle. Contacted customer late afternoon and unit is having issues. Ordering both blowers and controls. Per tech line could be hall sensor going bad on blower. That will not show up in diagnostics. Ordering parts recommended by tech line. Office to reschedule ; ordrng 2 W11248652 (Blower fan)s and 1 W11261167 (Control) and 1 W11261169 (Control w/power supply)"

"Arrived on site to test unit for condensation build up on fascia mullion between RC doors and deli door, no ice production and unit not cooling properly. Found temps in RC were good at 38(set to 37). Ice box was 15 and FC was 11(set to -2). Thermistors were in range. Evap motor and ice box fan motor working as designed. Frost pattern on evap was full and ideal. Condenser motor working and compressor pulling .8amps. Ice maker cycles but not filling. Techline recommends replacing control, ui, ice maker, evap harness and returning with valve as a precautionary. Office to reschedule. SR#7734573927; ordrng 1 W11556912 (Control) and 1 W11548535 (Valve) and 2 W10316760 (Thermistors)s and 1 W11556911 (UI) and 1 W11548540 (Icemaker) and 1 W11548538 (Ice maker harness)"

"Arrived onsite to inspect refrigerator not dispensing ice. The ice shoot was completely clogged with ice blocking ice from dispensing. I found the shutter on the ice bin stuck open from a piece of ice allowing ice to continue to drop into the chute. I cleared the ice and the shutter on the bin started working as designed. I found the ice door on the separator not sealing and leaking warm air causing the chute to sweat and allow ice to stick to the sides of the chute. The separator will need to be replaced. Ms stated the unit would not dispense water correctly. I found very slow water flow out of the dispenser. I found the filter housing door taped closed. I removed the tape and the filter would pop out and not keep the filter installed properly. When the filter was removed there was good water flow. The housing needs to be replaced and possibly the filter. I advised the customer that they could order a filter or I would bring one because it would need to be replaced when the housing is replaced. Ordering W11162042 (water filter housing), W11423787 (separator) and EDR1RXD1 (water filter). Office to RS.; ordrng 1 W11162042 (Water filter housing) and 1 W11423787 (Separator) and 1 EDR1RXD1 (Water filter)"

Arrived on site for dishwasher leaking still. Pulled unit out of cabniet. Found crack in tub . Ordering tub. Call to set return ; ordrng 1 W11120458 (Tub)

"Arrived on site to install previous diagnosed parts. I gained access to the hinges and replaced them with new. I tested the door and still found it lifting on the left side of the door. I called techline and spoke to Rich. I advised him of my findings and he recommend replacing hinge receivers and the inner door rails. I received sr #7734573885 , the office will reschedule when We have eta on the parts. ; ordrng 1 W11239070 (Hinge receiver left) and 1 W11239072 (Hinge recover roght) and 1 W11111221 (Hinge left) and 1 W11111222 (Hinge right) and 1 W11598126 (Door rail left) and 1 W11598127 (Door rail right)"

"Arrived on site for dishwasher flashing motor error code . Ran diagnostics, only error code . Unit shut off and errored out a few seconds into diagnostics. No water leaks detected at time of service. ; ordrng 1 W11243648 (Sump and motor)"

Arrived on site for doors sitting to low on hinges and not allowing any space for mullion to close . Doors also have dents at top. Ordering hinges and both fresh food doors . No water leaks detected at time of service. Call to set return ; ordrng 1 W10135096 (Hinge) and 1 W10135097 (Hinge) and 1 13094747S (Door) and 1 12996601 (Door)

"Arrived on site for washer making a lot of noise . Unit is making loud rattle in both agitate and spin . Found small amount of oil on rotor . Ordering gearcase , rotor , clutch ,slider . No water leaks detected at time of service. Will have to drill out bolt in rotor . Call to set return ; O-emld tckt"

"Arrived to inspect door closing issue. I found the left RC door closer cam had stripped and will require replacement. I was able to temporarily get the door to close, but the adjustment is unable to be performed. The right RC door gasket is starting to tear at the lower flap and the left leveling leg requires replacement as well. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11223833 (Door Hinge Bushing) and 1 W10846057 (RH RC Door Gasket) and 1 WPW10515763 (L/Leg Assy)"

Arrived on site to replace previously ordered parts for washer. Upon trying to remove rotor found rotor bolt seized and stripped preventing repairs. Drive assembly and gearcase will all need to be replaced to complete repairs. Return date set for 9/16.; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W10754158 (Stator) and 6 W11027980 (Screw)s

Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found multiple appliances in home affected by lightning strike. Found ice maker motor fried. Ran diagnostics test and confirmed issues. Unit will need ice maker replaced. Customer will be contacting home insurance . Will contact office if moving forward.

"Arrived onsite for E1 F3 ERROR CODE . Upon arrival ran diagnostics and got error codes F3-E1 water level system error, F8-E3 over flow condition, F9-E1 long drain, Found drain pump making louder than normal sound. Also found standing water in bellow and taking too long to drain. Bellow was completely clogged with debris. Cleared debris and all water drains correctly.No leaks present at this time. Job complete"

"Arrived to inspect airflow error code. Both the electronic vent tester and manual card stock method showed a very high to nearly complete restriction of airflow when the vent tube was connected. The unit operated as designed without the venting connected. I advised the CX of my findings and that they will need to have the vent cap and associated venting within the structure inspected for restriction. No gas leaks detected during service.

Arrived to instal previously diagnosed and ordered part. I removed and replaced the smart valve assembly and tested. I found no signs of leaks after the replacement. Operation test good.

"Arrived on site to inspect refrigerator. Found the diffuser frozen and inoperable. After replacing the diffuser I ran the unit through diagnostics and it operated as designed. No leaks found during service.

Arrived on site for range with front right burner not functioning. Upon arrival confirmed issue. Found cause of smell and failure was faulty wiring as well as broken element. Unit showed signs of previous splicing repair to wiring that had melted and wires wire clipped to far back to safely repair. Found harness after speaking with SR about part availability. Due to wiring failure unit cant be reliably repaired and will need replacement. Need findings reported. Call complete

Arrived on site to diagnose a freezer that is not cooling properly. Found control not cycling defrost but heater activates in diagnostics. Replaced control and tested unit. Found all is functioning properly at this time. Customer to thaw unit for 24 hrs and has signed waiver.

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was unit not draining. Tested unit and verified and found it draining as designed. CX explained that when they removed the filter screen water was sitting at the bottom, I explained to CX that it was normal to have some water at the bottom. Unit is operating as designed, no leaks where observed during service. Job completed.

"Arrived on site for refrigerator, inspected unit and work area. Gained access dryer and recovered the system and access the compressor and RC evaporator unbraced the joints and replaced them with the new parts and braced. Verified my work and then vacuumed the sealed system and then charged it with R134. Reassembled unit and tested. Also found a rust spot at the back of the refrigerator that can cause all types of issues in the future the CX is aware that refunds cant be issued. Explained to CX unit would start to cool back up within 24hrs. No leaks where observed during service.

Arrived on site for dishwasher not turning on. Inspected unit and work area. CX stated no power to dishwasher. Verified outlet to dishwasher was correct. Inspected junction box on dishwasher and observed loose wire connections. Secured loose wire connections and verified unit was receiving 120VAC. Ran unit through diagnostics and found no issues with components. Unit is working as designed. No leaks were observed during service. Job complete.

arrived on site to test unit for lower oven not heating. Test unit and found and tod and maybe bad control board.

"Arrived on site for an ice machine that is not producing ice. Inspected unit and work area. Confirm the customers complaint and ran the unit through diagnostics. Found that the fill valve would not let any water through even when the filter was removed. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed.

"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, I tested the water dispenser and found the water dispensing slowly. I removed the filter and retested and got the same results. I disconnected the water line at the inlet valve and tested water flow and found the valve had failed. removed and replaced the inlet valve and retested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the evap motor failure, I removed and replaced the motor and blades and tested. Unit is operating as designed. No water leaks observed during service, job completed."