Arrived onsite for failed knobs. Upon arrival inspected unit. Found all four knobs had failed. Notified customer that knobs are kit covered under warranty. Also found left front infinity switch needed replacement. Ordering switch; ordrng 1 W10911303 (Left front)

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found fresh food evaporator completely frozen over. Customer stated multiple companies have been out to address this issue and have failed in repair. No good record of what has been previously repaired. Ran diagnostics and evaporator fan is not functioning. According to manufacturer service pointer W11512766, the fan scroll assembly, thermistor, and updated UI electronic components need to be addressed. Customer asked for timeline, parts currently not available. Will notify customer of any updates. Will need to manually defrost before next visit. ; ordrng 1 W10316760 (Thermistor) and 1 W11098695 (Fan scroll) and 1 W11509092 (Updated UI) and 1 WP505587 (Sealer)"

"Arrived on site for refrigerator not coolin. Upon arrival confirmed complaint but found cause of failure was a defrost issue in fc side of unit. Found thermistors ohming at Fc evap thermistor 41k(buried in ice), rc thermistor 3k, found unit will new controls and fc harness asm. ordrng 1 W11478200 (Control box) and 1 W10898320 (Ui control) and 1 W11314839 (Harness) and 1 WPW10384183 (Thermistor)"

Arrived onsite for Water Dispensing Slowly. Upon arrival test unit and water was dispensing too slow. Filter head is operating louder than usual. Need to replace filter housing. Rescheduled for Thursday;

"Arrived on site to inspect washer drum moving too much. Upon further inspection, I placed the unit in diagnostics and tested. During the spin cycle, I found the tub/basket are moving around more than normal. I tested the suspension rods and they are good. I removed the agitator and found the spanner nut not tightening. Removed and replaced the nut and retested. Unit is operating as designed. Customer advised the unit is leaking water at the front right corner on the floor. I tilted the unit back and found a small amount of water on the floor at the front right corner. I retested the unit and tested the recirculating pump and found water leaking out from the tub ring. I found where grooves are cut out on the ring from the factory and when the water stops flowing from the hose, water is trickling down the tub ring to where the cutouts are and leaking out of the ring as the cutout is too deep and is all the way through the plastic. I made a temporary repair until I can get back with a new ring. No water leaks observed at the end of service.; ordrng 1 W11590590 (Tub ring)"

"Arrived on site and found no ice production. found Test 120 passes, test 97 passes, test 29 is 18, Test 26 is 51, test 31 is 32, test 56 fan is on, attempted to disassemble freezer to inspect evaporator and evaporator cover is frozen in place. Will need to bring back freezer harness with thermistors and control/UI kit; ordrng 1 W11395558 (Frzr Evap cover) and 1 W11533213 (Ui) and 1 W10911358 (Harness wire) and 1 W11614809 (Evap harness with thermistor)"

Arrived onsite for washer found this apartment was having dryer issue. On inspection there was no power! Tested the outlet and was 242vac at the wall. Gain access to terminal block and when I went to plug it in it sparked. On further inspection the L1 wire had melted into the the ground wire causing the spark. Created a ticketed and will order parts.; ordrng 1 WP3397659 (Terminal block) and 1 279393 (Screw kit) and 1 279318 (Splice kit)

"Arrived onsite for refrigerator that is making a beeping noise. Upon arrival I checked the ui and found that the ui was loosely fitted in the door, I replaced it with a new one. Upon further inspection I found that the freezer door leaning forward at the top, away from the door switches. I adjusted the door so now it is sitting straight up and down give it it the best chance to actuate the door switch properly. I then Leveled unit as I was doing so I found the the right door gasket was torn I am ordering x1 door gasket. ; ordrng 1 W10830055 (GASKET-FIP)"

"Arrived on site for dryer not heating. Upon arrival confirmed complaint and found stable power connection but found cause of failure was terminal connection Fried up. Was able to install new terminal block(from job355183) and was able to reuse power cord, and found dryer fully heating as designed with no failures. Call complete ; ordrng 1 279320 ((Terminal used from job number 355183) dont order)"

BT arrived to inspect oven. Upon inspection I found the left metal frame was bent. This allows excess heat to escape the oven. Due to safety conditions Ive ordered a replacement bracket. No gas leaks found during service. ; ordrng 1 W11209792 (Door bracket)

Arrived on site for range control tuning on by itself. I inspected the unit and work area. I found fault code f2e1 in diagnostic and found the control turning itself on when inspecting the unit. It will need a new control. The office will reschedule when we have an eta on the part.; ordrng 1 W10894098 (Control ui)

"Arrived on site for washer leaking . , found leak around fabric softer dispenser . Ordering softener dispenser . No other water leaks detected at time of service. Call to set return ; ordrng 1 W11175629 (Dispenser)"

"Arrived on site to inspect range oven bottom panel and cooktop burners. Upon further inspection, I tested the cooktop burners and all are operating as designed. The customer provided a video of the issue they were seeing which was the burner flames too large on one side due to the burner cap not being positioned correctly. I demonstrated to the customer how those flames are produced and demonstrated when the caps are corrected. Also, I found the oven bottom panel bent on the bottom right corner. I adjusted the panel and reset it into place, but the panel is not fitting properly due to the damage. I am ordering the bottom panel and scheduled return service for 10/04/22. No gas leaks detected during service.;

"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found the back right burner flame goes low when using other burners. I adjusted the flame on the burner and retested and it is operating as designed. When I removed the burner cap, I found baking soda in the burner head ports restricting the gas flow which is why the flame was going low when using other burners. Cleaned the burner head and retested and it is operating as designed. I found the front right and left burners were taking longer than normal to ignite and when they do ignite, the flame is shooting out causing soot on the burner heads. I attempted to adjust the burner head gas ports and it continued to take too long to ignite. I removed and replaced the front left burner head and retested and it is operating as designed. I contacted techline to report my findings and spoke to Bruce and advised of the complaint and my findings. Bruce recommend checking gas pressures and replace the burner heads and caps and check orifices per service pointer #W11438074 and provided SR#7734687481. I am ordering the orifice kit per SP and CNOTE-LSO and will return with the front right burner head. No gas leaks detected during service and office to schedule return service.; ordrng 2 W11502161 (Orifice kit)s and 1 CNOTE (LSO)"

"Arrived on site to inspect washer drum moving too much. Upon further inspection, I placed the unit in diagnostics and tested. During the spin cycle, I found the tub/basket are moving around more than normal. I tested the suspension rods and they are good. I removed the agitator and found the spanner nut not tightening. Removed and replaced the nut and retested. Unit is operating as designed. Customer advised the unit is leaking water at the front right corner on the floor. I tilted the unit back and found a small amount of water on the floor at the front right corner. I retested the unit and tested the recirculating pump and found water leaking out from the tub ring. I found where grooves are cut out on the ring from the factory and when the water stops flowing from the hose, water is trickling down the tub ring to where the cutouts are and leaking out of the ring as the cutout is too deep and is all the way through the plastic. I made a temporary repair until I can get back with a new ring. I am ordering the ring and will return on 09/30/22 AM. No water leaks observed at the end of service.; ordrng 1 W11590590 (Tub ring)"

"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and then removed and replaced the compressor, dye drier and service port. I vacuumed to 430 microns and then rested the system for an additional 15. Seeing no loss of vacuum, I charged with the MFG prescribed refrigerant charge and tested. I found the RH RC door gasket torn at the bottom corner on the mullion side and I could see into the RC section. Office to authorize and order the gasket and contact the CX to arrange return service. No water connections to unit.; ordrng 1 W10846057 (RH RC Gasket)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that IM is clumping and not dispensing ice. Retrieved temps @ FC -4? and RC 27?. Entered diagnostics and test IM. IM passed all tests. Called WP techline and spoke with Steve SR# 7734681021. Techline recommended CX empty ice bin every week and to replace ice door. Office to order parts. Will return on Friday, 9/30 AM. No water leaks observed at time of service. ; ordrng 1 W11423781 (Ice door)"

Arrived on site to diagnose a washer that is not cycling properly. Found suspension worn out and replaced it. Also found during testing the basket is cracked around driveshaft. Basket will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10554251 (Basket)

Arrived on site for door and control not even . Found control panel plastic tab broken off . Ordering Control outer . Call to set return ; ordrng 1 W11179877 (Panel control)

"Arrived on site to diagnose ice machine producing no ice. Ran unit through diagnostic mode and found all pumps working good. Found compressor is coming on, but not producing any cooling at all. Evap/chill plate felt room temp and never gained any frost or cool. Unit has sealed system failure. Ordering parts for sealed system repair. Office to schedule with sealed system tech. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 WPW10200037 (Ice Machine Drier) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dye dryer) and 1 WP2313624 (Condenser)"

"Arrived onsite for dryer making a noise. On inspection the wheels and tensioner pulley were bad. Replaced wheels and tensioner,cleaned the dryer of lint and debris. Tested unit and is working as designed.

"Arrived on site for no cool. Unit powered on compressor and fans not running,power cycled unit control will power on then power off and repeat cycle diagnosed a defective main control. Installed updated main control unit powered on,compressor and fans powered unit unit cooling down. Autho gave approval for repair.

"Arrived on site to test unit for no heat, tested unit found unit preheated to 360 with no issues, found a F9E0 error code, mis wire, per tech line this error code can appear during a power outage and the customer did have one recently, advised customer to monitor unit and if issue returns, cycle power, and make sure the relay is activating properly,, unit is running as designed, job complete"

"Arrived on site to test unit for over production of ice, tested unit found thermistor out of range, replaced thermistor, advised customer that if this does not fix issue a control will be needed as well, job complete"

Arrived onsite for range lower oven not heating and left rear burner not igniting. Upon arrival inspected unit. Found left rear igniter and lower bake ignitor failed. Replaced holder and bake ignitor. Tested unit and unit is now functioning properly. Job complete

Arrived on site to diagnose a washer that is not cycling properly. Found broken wire at motor and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to install previous diagnose parts. I gained access to the control and drain pump. I replaced both with new. Job complete.

"BT arrived on site to install previously diagnosed parts. I replaced the water valve, and all four suspension rods. I ran the unit in service mode and now the unit preforms as designed. No leaks found durning service.

"Arrived on site and replaced both valves diagnosed by previous technicians, after replacement confirmed they are all igniting properly sent a short video to KV/service management, job complete

"Arrived on site and found drain pump has failed,

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival recovered refrigerant and installed uv drier, valve, and compressor. Charged system with 135psi/nitrogen. Found no signs of leaks. Pulled vac and charged system with oz of refrigerant. Found psi ranges at 0/150 per manufacturing specs. Instructed customer to give unit 24hrs to stabilize temps. Call complete"

"BT arrived on site to inspect range. Bake element wouldnt heat. After visual inspection I found a burnt connection on bake element causing a bad connection. I repaired the harness, now the unit operates as designed.

"Arrived on site for refrigerator, inspected unit and work area. CX complaint not making ice, tested temps RC 43? FC 12? found frost build up in the freezer. Tested the icemaker and was not harvesting, tested the defrost heater and was good, tested the evap fans also good. They would also have to Defrost the the entire unit for 48hrs and then turn it back on for 24hrs and let it cool.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new freezer rails, water inlet valve, and ice maker. Then I squared up the unit and tested unit and found unit operating as designed.Job complete."

"JM: Arrived onsite to inspect refrigerator leaking from under the unit. I found signs of water under the unit on the CX tile. I also found that on the suction side of the capillary tube there was a few drops of water clinging to the tube. I found a block of ice at the bottom of the FC frozen in the drain tube and frozen in the pan. Some ice was beginning to form on the evaporator, but only a small amount. I used my shop-vac and steamer to remove the ice and checked to make sure the obstruction in the drain tube was cleared. Operational test good, no leaks observed during service. Call complete

Arrived onsite to inspect dishwasher not draining. I tested the drain pump and the pump is struggling to turn while not under load. I tested the drain pump with water and he pump does nothing. Drain pump needs to be replaced. I replaced the drain pump and tested the unit. The unit is working as designed. No water leaks were present at the time of service. Call complete

"Arrived on site for dishwasher, inspected unit and work area. Found unit unresponsive. Pulled techsheet and cycled power 4 times and it reset the control. Explained to CX its would need a software update, they did not want to deal with it and preferred to not do any updates. No leaks where observed during service."

"Arrived onsite to inspect dryer not heating. I volt tested to the high limit and I was getting 120 through to the heating element. I ohm tested the the heating element and it was open. Heating element needs to be replaced. R/R heating element and tested. Operational test good. I tested air flow through the vents and the vents temperature drop was slower then its temperature rise. Advised CX that he should get his vents cleared. Call complete.

"Arrived on site for no air flow to fresh food section. Removed evaporator cover,defrosted drain and right side of evaporator,cleared ice from return vent. Installed a new 60? bimetal and foam block kit,reassembled u it checked air flow to fresh food section good.

"Arrived on site for dishwasher not starting . Ran diagnostics got drain pump error . Getting voltage but motor isnt running . Replaced pump motor . Re ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket failure, I removed and replaced the gasket and using my heat gun, shaped the gasket. I checked the gasket to make sure it was sealing properly and recommended that the customer leave the door closed for approximately 5 hours to allow it to mold between the door and chassis to create a good seal. No water leaks observed during service, job completed."

"Arrived onsite for range oven not heating. Upon arrival inspected unit. Found ignitor not glowing. Ran amp Chen and was pulling intermittent 2.5 amps, then 0amps. Ran voltage test to igniter and was receiving 120 vac for 7-10 seconds, the 0vac. Found board was faulty, not providing constant voltage to ignition. Replaced board and tested. Unit is now functioning properly. Tested at 350 degrees. Job complete.

"Arrived onsite for dryer panel beeping and/blinking. Upon arrival inspected unit. Ran unit for 15 min timed dry function. Allowed unit to complete and could not duplicate the issue. All functions seem to operate at this time. Notified customer to monitor and take a video of possible to show what is blinking. Unit is heating, tumbling and air vent is clean.

"Arrived onsite for AGITATOR HAS BROKEN COMPLETELY OFF. Upon arrival inspected unit and found cam his fractured and has failed. Need to replace cam. Replaced cam and agitator is now secure and operating correctly. No leaks present at this time. Job complete"

"Arrived on site and inspected dishwasher and found it is not draining. Found a piece of glass inside of drain pump keeping it from moving. After clearing glass drain pump is working properly. Also found a reverse osmosis system is sharing the drain connection on the garbage disposal. Recommended to homeowner that this be changed it has the potential to overflow the dishwasher.

Arrived on site for a wall oven with no power. I gained access to the fuse and ohmd it out. I found it open indicating a bad fuse. I installed the fuse and the unit became responsive. I then preheat the oven to 350?F and found it working as designed.

Arrived on site for range damage. I spoke to the customer and found out the dishwasher clean light is blinking continually. I inspected the unit and found fault code f8e4 overflow switch. I gained access to the drip pan and found the valve leak from the inlet side. I found the inlet loose. I tightened the inlet line and found the unit no longer leaking. Job complete.

"Arrived onsite for dryer not drying. On inspection the air flow was good, saw the heating element ignite and glow red for 45 seconds. Gain access to the back of the dryer and tested the heating components. Found the exhaust Thermistor was at 7.2k =100? actual = 79? replaced thermistor and thermal fuse. Unit working as designed at the time of service."

Arrived on site for oven getting hot on control. Found area customer was talking about getting hot was where vent is coming out . Assured custome this is a normal. Hot spot . This where oven is venting out . No other issues found . Job complete .

Arrived on site to replace previously ordered parts for range. Replaced bake electrode and tested unit. Found all is functioning properly at this time.

Arrived on site for rust on dishwasher panel. Replaced door panel. Also instructed customer to keep up with using ss cleaner . No water leaks detected at time of service. Job complete .

"Arrived on site for customer not understanding controls . Found installers had installed unit but only powered it up, they didnt set up initial settings . Set unit up, ran preheat checked normal. Job complete"

"Arrived on site for washer making loud squealing noise when it starts up. Found belt glazed over and cam pulley glazed over as well . Replace cam and belt . Reran diagnostics all checked normal. Unit didnt duplicate squealing. Customer also mentioned detergentleaking on clothes . Adjusted load and go, also recommended next time tray is to be filled , to rinse it out before filling . No water leaks detected at time of service. Job complete"

Arrived on site to replace previously ordered parts for microwave. Replaced inverter and magnetron and tested unit. Found all is functioning properly at this time. Also noted cavity light bulb failed and replaced it as well.

"Arrived onsite for cooktop burners not working properly. On inspection found that the center burner was only igniting 1/3 of the burner. Took burner apart found debris in orifice. Clean the orifice out, then all the burner needed the flame adjusted. Adjusted the flames and retested. Unit working as designed. No gas leaks detected during service."

Arrived on site to diagnose a refrigerator with a door not sealing properly. Found gasket not mounted fully and remounted gasket. Tested unit and found all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for range. Replaced glass top and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator with an ice bucket not releasing from motor coupling. Found bucket coupling rounded and seizing to motor coupling. R&r ice bucket and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose an oven that smells like gas when in use. Found air shutter on burner bent causing incorrect fuel to air mixture and partial ignition on burner. Reshaped air shutter and tested unit. Burner now has correct flame and full ignition. All is working properly at this time and no leaks were found after service was performed.

"Arrived on site to replace previously diagnosed control box, evap harness and Rc thermistor, also replaced control UI as precautionary, sealed all gaps around RC and FC door, powered unit back on unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for no cool, tested unit found compressor Running and unit is cold on the inside, powered unit down found good frost pattern, no excessive ice buildup,powered unit back on and could not get the compressor to start, replaced start device and capacitor, compressor powered on at first try, advised customer put a bottle of water to see if it freezes, at that time the unit will be good to use, at this time job complete"

Arrived onsite for popping sound when freezer door shuts. Found unit is siphoning due to pressurized cabinet through the ptrap drain. Modified ptrap to siphon more quietly. All checks good. Leveled unit and advised customer on repair.

Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Tested power supply and was good. Inspected connectors and found unsecured. Secured connector at block and tested. Unit is now functioning properly. Job complete

Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Verified voltage to icemaker. Ran forced harvest to unit and was totally non responsive. Replaced ice maker . Tested unit and unit is now functioning properly. Filled and harvest complete

Arrived on site for a vent hood making abnormal noises. Upon further inspection I found a significant amount of broken tile and debris in the blower motor cavity. I removed the blower and cleared all debris. The noise was no longer present. Call complete.

"Arrived on site for a washing machine with a loud grinding noise during agitate. On arrival the customer stated the sound does not occur during spin, but at the beginning of the cycle when it begins to agitate. I gained access to the bottom of the unit and found everything in good shape. I put the unit into diagnostics mode and found no stored error codes. I then manually activated the spin and agitate to find no abnormal noise. Upon further inspection I found several coins under the washplate. Due to this I removed the washplate and doing so I also found the washplate extremely rusted and stripped. I replaced the washplate and removed the coins. I then ran a small load of clothes and let them agitate. I had to customer monitor the sound with me and we both found it as designed. Call complete."

Arrived on site for washing machine not making it through rinse. I inspected the unit and work area. I found the capacitor out of range. I replaced the capacitor. I calibrated and tested the unit. It is now working as designed. Job complete

"Arrived on site for range being damaged. I inspected the unit and work area. I found the left side outer panel dented in and the front hooks the panel goes in, slightly out of shape. I spoke to the customer and found out Ferguson is going to replace the unit. Job complete."

"Arrived to instal previously diagnosed and ordered parts. I verified the compressor would not start and had a locked rotor. I evacuated the system and then removed and replaced the sealed system components. I pressure tested and then vacuumed to 390 microns. I static tested for an additional 15 minutes and seeing no loss of vacuum, charged with the MFG prescribed refrigerant charge. The unit operated as designed. No leaks observed during service."

"Arrived to instal previously diagnosed and ordered parts. I evacuated the system and found a large amount of oil within the lines and ensured it was all cleared. This is likely the cause of the failed compressor and the unit was laid on its side by the installer or during shipping prior to being installed in the CXs home. I removed and replaced the compressor, dye drier and service port and pressure tested the system. Seeing no drop, I vacuumed to 410 microns and then monitored for an additional 15 minutes. With no loss of vacuum, I charged the system with the MFG prescribed refrigerant charge and tested. The ice maker fascia to door gasket required reseating due to a badly folded gasket. The unit operated as designed. No leaks observed during service."

Arrived on site to install previously diagnosed fart. Inspected unit and work area. Replaced the main control and test of the unit. Ran the unit through an auto test in the unit ran as designed. Tested the unit in a normal wash cycle and found the unit sensing and then filling with water. The unit is not working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the reservoir and had a couple quick connects due to the water tubes not reaching all the way up to the filter. I tested the unit in the end I began to work and operate as design.

BT arrived on site to inspect range. I found that some of the burners wouldnt ignite easily. Some of the burner caps were on the wrong burner heads. I realigned them to where they are supposed to be. I then modified and cleaned the outer burner heads so they will ignite easier. The unit now operates as designed. No leaks observed during service.

Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced the oven temperature sensor and tested the unit in the upper oven. Found the unit cycling and operating as designed. Call complete.

"Arrived on site for dryer inspected unit and work area. CX complaint was unit would shut off by it self and sometimes it could run a full cycle. Tested unit air flow and it was very poor found it not venting correctly. Replaced the drive motor and retested, unit is operating as designed at this time. Advised CX to get vents professionally cleaned. Job completed"

Arrived on site for a dishwasher that has a special project to replace a heater. Inspected unit and work area. Did confirm that the customers model and serial numbers were within the range of the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that will not drain and spin. Inspected unit and work area. The customer advised they just moved into a new house and they were able to run the washer one time but then the next cycle I did not complete and they have not been able to get the unit to drain. I did confirm the customer complaints. Tested resistance through the drain pump and found proper resistance. I tested voltage at the drain pump and found proper voltage. Went ahead and replace the drain pump and tested the unit. Found the unit kick on and attempted drain again. Found water pressure building up inside the drain hose due to the customer having a closed drain. I asked the customer about where the unit drains off to and she advised that the o code pipe runs about 30 feet around the house and out towards the driveway. I explain to the customer that these units arent strong enough to push water out that far with a closed drain due to equalization of pressure and siphoning. Advise the customer that the washer is working properly and that they need to update their drain situation. Call complete.; used 1 W10919003 (Drain pump) from stock

"Arrived to instal previously diagnosed and ordered parts. I evacuated the system and then removed the failed compressor and drier. I installed the replacement compressor, dye drier and service port and vacuumed the system to microns. After 15 minutes of hold/leak time, I charged with the mfg prescribed refrigerant charge of 47g. I leak tested with fluid and no leaks were found. The prior noise was also remedied. Operational test good, no water connections to unit."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site and inspected range and found air shutter is all the way open on burner tube. Adjusted it and replaced igniter anyway, old one has a lot of carbon buildup on it. After replacement sent video to KB/service management of it igniting properly and flame is correct, job complete"

"Arrived on site and inspected microwave/oven combo and found it is currently working properly. Customer says it has been working fine for the past two weeks but when they made the service call it had been off for four days. Ran microwave to ensure it is operating properly and preheated oven, job complete"

"Arrived on site for washer not completing cycle. Upon arrival confirmed issue and found f8e1 error. Found unit not cycling past rinse due to cold side inlet valve failure. Replaced valve, reset, and then tested unit in normal operation mode. Found unit fully cycling as designed with no leaks. Call complete"

Arrived onsite to inspect refrigerator not cooling. I checked temperature and the RC was at 37 degrees but the FC was bouncing between 29-30 degrees never dropping below 29 degrees. I inspected the FC evaporator and found a block of ice at the cap tube on the evaporator. I checked for refrigerant leaks and found none. I checked for refrigerant leaks on the RC evaporator and found none. I found no dye in the compressor compartment other than over spray from previous work. I checked pressures in test 4 and found it appeared the system had a low charge and there is still a restriction on the FC side. I removed the refrigerant and vacuumed the system then charged it with 5.50 ozs of R134A. I ran test 4 again and found my equalized pressures at 45 where they were at 37 psi prior. I found RC pressures at 11 low and 130 high. I found my FC pressures at 7 low and 165 high. I can still hear the refrigerant struggling at the evaporator but it sounded better. I explained to the customer to monitor the FC temp. If the customer calls back and states there is still an issue we need to return with the 3 way valve and a access valve along with nitrogen to see if the issue is the valve or the capillary tube. Call complete.

Arrived onsite for Too Warm in Refrigerator Compartment . Upon arrival inspected unit and found sheet of ice on entire base of FC. Removed evaporator cover and found clogged drain. Drain in FC is completely clogged with insulation. Called techline for assistance. Tech deemed unit up repairable and gave Sr#7734676559. Job complete

Arrived onsite for previously ordered parts. Replaced drawer assembly. Test unit and unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for Not Draining. Upon arrival inspected unit. Disposal knock out plug was still installed. Knock out plug was removed. Unit operas designed. Job complete

"Arrived onsite to install previously ordered parts. Replaced ui, control and harness. Ran diagnostics and heater now energizes. Job complete"

Arrived on site for dryer making loud noise. Upon arrival confirmed issue and noise complaint. Upon further disassembly of unit I found the cause of failure was the roller kit as well as idler pulley. After replacing repair kit I was able to reassemble and test unit and found unit no longer had any abnormal noises and fully functioning and heating as designed. CAll complete

"Arrived on site for oven, inspected unit and work area. CX complaint oven not heating properly. Tested bake up to 350? and my temp on my meter was reading 337?. Calibrated the control 15? and its now heating as designed. No leaks where observed during service. Job completed."

Arrived on site to test unit for multiple cycles need to dry properly. Found venting was restricted leading to exterior. Advised have venting cleared prior to using unit to prevent damage. Job complete.

Arrived on site to test unit for loud tapping/gurgling noises. Verified noise was present when in defrost cycle and normal part of operation. Job complete.

"Arrived on site to test unit for noise while operating. Found metal bracket was scrapping against tub. Adjusted bracket, noise is gone. Job complete."

"Arrived on site to test unit for LF burner not igniting properly. Adjusted burner head, unit working as designed. Left gas supply off. Job complete."

"Arrived on site to inspect unit for missing ceramic piece that hold element up in microwave. Installed holder, unit working as designed. Job complete."

"Arrive on site for DW, inspected unit and work area. CX complaint is that control lock is stuck on keypad. Found that control lock could be disengaged by holding control lock for 5 seconds. Advised customer on findings and found no error codes"

"Sr#7734671716 Chris. Arrived onsite and installed dryer to access and replace control and Ui together. Upon completion for repair, determined the symptoms unchanged and ui still unresponsive after about 3 minutes of operation. Checked polarity and found hot ground causing control irregularities. Advised tenant and property management company. Was asked to leave units unstacked to provide ease of access to the outlet. All else checks good."

Arrived on site for dishwasher not filling with water complaint. Found F4E3. Cleared error code. Found loose wiring connection to the fill valve. Cleaned and secured wiring connection to fill valve and restored water function to unit. Tested in diagnostics. Unit is now operating as designed.

Arrived onsite and replaced water level sensor and tested unit. Found unit left side support spring vibrating against the control flaps causing noisy spinning. Corrected issue and tested on quick wash with small load of towels. Provided customer instruct on off balance loads and drain and spin feature.

Arrived onsite for refrigerator with a leaking icemaker. Upon inspection I found that the fill tube was not installed properly causing the leaK. I collected this and tested unit and found unit operating as designed no leaks. Job complete.

Arrived onsite for for a refrigerator that is having issues dispensing water. Up inspection I found that the unit dispensing water upon further inspection I found that the cx had a aftermarket filter in the unit that could be causing issues. I found ice maker operating as designed no ice buildup on evap and I found the damper operating properly. Found that the. Reservoir was not frozen and the return vent clear. I advised cx to switch a every drop filter for her Particular model. Unit operating as designed job complete.