"Arrived onsite for washer not draining and long drain error code. Upon arrival inspected unit. Found in test mode drain would not energize. Inspected underneath unit and found drain pump cover bent and broken off. Wire connector was loose. Reconnected harness but still would not energize. Ohmed pump and got 21 ohms, good. Checked for voltage at pump when activated and got not voltage. Ohmed pump from control and found OL. There is a break in the harness. Ordering lower harness and bringing back pump. Office to reschedule as there is no timeline for lower harness. ; ordrng 1 W11590868 (Lower harness)"

"Arrived onsite for Not Cooling. Upon arrival inspected unit and is hot in both boxes. There is no frost on evaporator. Inspected compressor. Compressor pulls 8 amps and immediately shuts off. Need to order sealed system repair. This is a r600 system . Ordering compressor, access valve, uV drier, nitrogen, and r600 kit. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

Arrived on site for vibration noise and also doors not leveled . Ran diagnostics all fan checked normal. Did find right back corner of unit is not touching floor . Ordering shims . No water leaks detected at time of service. Call to set return ; ordrng 1 4387828A (Shims)

"1717#Arrived on site for not dispensing ice. Removed container tested motor and impeller good,found plastic end of corkscrew in container defective not sealing in container unit will need a new ice container. Installed new container tested ice dispenser unit working as designed.

Arrived on site to test unit for top rack falling. Test unit and found broken adjusters. Replaced adjusters. Test unit and unit test good job complete.

2255 arrived onsite and found unit with sealed system failure. No frost pattern but fans and compressor running. Ordering compressor and sealed system parts to repair. ; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

Arrived onsite for refrigerator and freezer light not functioning. Per Whirlpool special project freezer LED module is covered. Ordering module specific to service pointer. Customer has secondary issue but will contact extended warranty for that repair. Office to reschedule ; ordrng 2 W11601310 (Freezer Led module)s

"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement confirmed it is operating normally with manual diagnostic cycle, job complete

"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop burners and they all operated properly. I tested the broil burner and it operated as designed. Tested the bake burner and the glow ignitor illuminated, but after approximately 1 minute, the burner never came on. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to test unit for unit giving F1E1 control board issues. Tried to pull unit out and couldnt. Will need 2 man 2 hour job to pull unit out. ; ordrng 1 2hourjob (2 hour job) and 1 2manjob (2 man job)

"Arrived on site for refrigerator,, inspected unit and work area. CX complaint no ice production. Tested icemaker in harvest and no response, replaced the icemaker and no change. Found error code 23 on test 44, called techline and spoke to TJ SR#7734807648 and said thats for wiring issues at the door. Inspected the harness at the bottom of the door and and found broken wires. Office to order parts and reschedule when parts arrived. No leaks where observed during service. ; ordrng 1 LW11037733 (FC Door)"

"Arrived on site for range, inspected unit and work area. CX complaint was plastic smell while in use. Ignited Both ovens and all burners and did not see anything burning or smelled anything. Upper oven had chemical cleaning residue that can be causing some smells. In my opinion unit is operating as designed. No leaks where observed during service. Job completed

"Arrived on site for loud noise. Tested dispenser loud noise,lowered water pressure noise no longer present.

Arrived onsite for washer making noise. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran auto test and customer confirmed noise of actuator shifting from agitate the to spin. Check components underneath and all were in good condition. Customer described noise as a single clunk before the spin cycle. Notified customer that the shifting sound is normal. Unit is functioning properly. Customer will monitor.

"Arrived on site to test unit for back burners not turning on. Test unit and found stuck valves. Will need to replace both rear valves, the left rear valve

Arrived on site to test unit for dented panel. Test unit and found dented on top. Replaced console test unit and unit test good will need to order name plate. Office to reschedule ; ordrng 1 W10839793 (Name plate)

"Arrived on site for range oven, inspected unit and work area. CX complaint not heating properly. I took 3 highest temps and 3 lowest temps 480? 410? 460? 423 464 423? average of 443? advised CX to replace upper oven sensor. CX agreed to repairs. Replaced sensor and also calibrated -35? because its a smaller oven and runs hotter than normal oven. Unit is operating as designed. No leaks where observed during service. I was not able to locate the model and serial."

"Arrived on site. Replaced defective fill tube heater assembly,ran diagnostics icemaker passed,ran fill test passed.

"Arrived on site for washer not spinning clothes out .ran diagnostics 7-6 . Found drain pump isnt pumping fast enough , leaving water in tub . Ordering drain motor . ; ordrng 1 W10276397 (Pump)"

"Arrived on site site for microwave, inspected unit and work area. CX complaint making loud noises. Tested unit and found it not heating. Removed unit from cavity and disassembled to access the magnetron. Tested mag and found it bad also found cooling fan stuck from plastic that helps guide air. Replaced mag and fixed the fan issue. Unit is now heating as designed. job completed."

"Arrived on site for oven combo, inspected unit and work area. CX complaint unit not responding. He explained he has a different company out to install UI and still nothing worked. I tested unit and microwave was working and heating properly, tested bake and broil and was not heating. I then pulled unit out and gained access to the thermal cut offs and tested good. Tested voltage and had good 240VAC. Did some testings with SW over the phone and replaced the appliance manager according to the testings we did. After installing the new board tested and the same.

"Arrived on site to test unit for loose handles, tested unit found left handle tightening screw is stripped, will need a new handle to fix issue, parts are on order office to reschedule; ordrng 1 W11045129 (Left handle)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit to be a drawer type dishwasher and the top drawer was not draining properly. I removed the rotor (drain pump) and found the lower empellars were broken from the shaft. Unit was left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site and inspected refrigerator and found there is a cold spot on the back that is causing condensation that runs down into the bottom panel other refrigerator collects there and then runs out intermittently.

"Arrived on site for dryer not heating . Found not heating . Element has failed . Rest of unit tested in good shape . Replaced element . Unit is now heating . Shopped vac lint out of unit . Job complete"

Arrived on site to test unit for vent not going up or down. Test unit and found bad switch. Replaced switch

Arrived on site to install previously diagnosed parts. Replaced control board and compressor kicked on right away. Cleaned condenser coils and leveled feet. Informed CX that unit cavity will take at least 24 hours to come down to set temps. Unit is operating as designed. Collected remaining balance. Job complete.

"Arrived on site for Samsung washer, inspected unit and work area. CX complaint error code 5c. Inspected unit and I was unable to enter in diagnostics. Inspected the drain pump and its was clogged with horse hair. I explained to CX this unit cannot be used as a commercial unit. No leaks where observed during service."

"Arrived on site to test unit for loud grinding noise, tested unit found failed gear case with all over the bottom components, motor tensioner failed causing belt to wear out, drain pump ceased up. job complete"

"Arrived on site. Unit is an R600 unit,powered unit on compressor powered on checked low side pressure reading -25 pressurized system checked evaporator connections with solution found bubbles leaking from heat shrink tubing on evaporator diagnosed a leak at the evaporator. Part is not serviceable called tech support sent photos per tech support

"Arrived on site. Replaced fresh food evaporator cover,secured thermistor per service pointer,installed updated control,changed defrost setting to basic. Replaced right hinge cover part

"Arrived on site for dryer, inspected unit and work area. CX complaint is that unit is squealing. Found wheels and idler pulley binding. Vacuumed out dryer cavity of lint. Found more than a dozen of collar stays. Replaced wheels and idler pulley. Informed CX that vent needs cleaning. Unit is operating as designed. Job complete.

"Arrived on site. Replaced defective icemaker,power cycled unit ran diagnostics icemaker passed harvest ran fill test passed.

Arrived on site to install previously diagnosed parts. Removed wall oven and replaced hidden bake element. Reinstalled unit and entered diagnostics. Found no error codes. Bake element is functioning properly now. Unit is working as designed. Job complete. Collected remaining balance.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new fc LED and ice door and found unit operating as designed. Job complete."

"Arrived on site , replaced disposal . Ran water and disposal , all checked normal. No water leaks detected at time of service .

"Arrived on site for fridge not cooling the fresh food section. The fridge appears to have no permanent damage and the seals are in good order. the reason the fridge is not cooling is that the air channel between the freezer and the fridge is frozen through. This usually happens when there is a warm air leak into the fridge cabinet. Because the seals look very good, this leads me to believe that the fridge door was not completely shut at one time over night due to over storage. Recommending to remove contents and open doors while also turning fridge off for at least 12 hrs to allow ALL ice to thaw. Surround unit with towels to catch melting water."

"Arrived on site to inspect dishwasher not cleaning or dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I found a large amount of detergent in the tub at the end of testing. I retested and the unit continues to operate as designed. I tested the unit in a normal wash mode and it continued to operate as designed. I removed the outer door panel and checked the harness connections at the main control and all were good. I verified good connections at the bottom of the unit as well. I advised the customer of my findings and advised that the unit motor could possibly be in the beginning stages of failure, but at this time its operating properly. they advised they would continue to use the unit and if it fails they would schedule service. No water leaks observed during service, job completed."

"Arrived on site for oven not responding . Ran diagnostics and got 5-1 error code . Ran self clean to activate latch motor . Door locked . Deactivated self clean ,door LAtched and oven is now responding to commands . Ran preheat all checked normal. No other issues found . Talked to landlord , recommended if it happens again the latch assembly would need to be replaced.

Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

"Arrived onsite for refrigerator that is having issues defrosting in the rc. Upon inspection I found that the rc thermistor was Badly corroded Which can cause defrost issues, upon further inspection I also found that the drain tube out of the RC Was clogged causing water to back up and causing Ice buildup as well. I cleared the drain tube and installed a new thermistor. And tested unit through ui and found unit operating as designed. job complete"

"Arrived on site for washer not locking lid. Upon arrival confirmed issue and customer also stated unit was banging around a lot and not staying level during wall cycles. Upon further inspection found no errors in diagnostics however I did find that the suspension rods are failing in tub could be quickly pushed to the ground with no buoyancy in the springs. Also found gear case failing and leaking oil all over components underneath as well as wash plate not able to be removed safely from unit. Also found cause of liver failure was the magnetic strip in the strike itself missing and when a magnet was applied to lidlock in lidlock close unit could function fully is designed with no failures and lidlock or control. Call the customer for replacement of the following partsW10837741(striker), W10752283(washplate), W10528947(hub drive), W11130362(suspension rods), W11454734(gearcase), W10721967(splutch), W11239857(belt),

"Arrived on site for a wall oven that is flashing an F2 (oven over-temperature) error code. Inspected unit and work area. Confirmed the customers complaint ad checked resistance through the temperature sensor. Found it out of range. . Replaced the oven temperature sensor and ran the unit up to a 425?F bake cycle. The unit reached preheat and did not show any error messages. The customer also explain that during broil the unit would also flash the error code. Ran it on a high royal cycle and found the unit working operating as designed without flashing an error. The unit is now working as designed. Call complete."

"Arrived one site to inspect washer leaking water. Upon further inspection, the customer advised that water was coming from underneath the unit at the front and also at the back of the unit. I pulled the unit out and removed the top panel and right away saw that the single valve (hot water valve) was rusted/corroded and wet (photo). I placed t(e unit in diagnostics and tested and found the valve is leaking water. I removed and replaced the single valve (hot water valve) and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to test unit for not heating, tested unit found unit receiving proper voltage to control but control not sending voltage to heating element, replaced control preheated unit to 350, unit running as designed, job complete"

Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper struggling to run and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site and replace previously diagnosed control. Unit now working as designed. No leaks detected. Job complete.

Arrived onsite for S.P W11540964. - Special Project S17304 - PRE-ID Heater Bushing W11537778?installed heating element. Tested unit in diagnostics mode. Unit is working as designed. No water leaks detected during service.

"Arrived on site and sat water into a diagnostic cycle and did not see any leaking. Sent video to KB/service management. Standpipe did not overfill. Started washer on a normal cycle him and it progressed to agitation without any leaking and then drained without leaking. Could not duplicate customers experience, job complete"

Arrived on site to test unit for not cooling. Found evap completely frosted over. Removed build up and found heater not getting proper voltage(84vac). Replaced control box and unit now working as designed. Advised customer to leave unit unplugged to allow complete proper thaw of evap for 24hrs. Job complete.

Arrived onsite to replace faulty gasket and weeping valve. Replaced gasket and used heat gun to mold to fit. Replaced valve and checked for leaks. Unit is functioning properly. Job complete

"Arrived on site for washer bouncing around. Upon arrival confirmed issue and Fahrenthold leaning to the front left indicating failing support rods. Found no signs of gearcase failures, oil leaking, or inner basket failures. Replace suspension rods and re-leveled unit to ensure proper stability then reassembled and tested unit and found no leaks during any test and unit no longer banging around. Call complete"

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Confirmed the customers complaint about the unit not going past the sensing portion of the cycle before quitting. Checked underneath the unit and found the slider had broken. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for Dryer taking too long to dry clothes. Upon arrival confirm complaint and upon further inspection found step fix it failed due to venting still being clogged in wall of home. Was able to replace thermostat fix and instructed customer once again on how to do drive it cleaned properly and made recommendations to local companies that could get it done. Dryer functioning as designed. Call complete

Arrived on site for washer not going past fill cycle. Upon arrival confirmed issue and found f8e1 in diagnostics. Found cold side inlet valve not opening when power was applied. Also found control board not entering diagnostics attempted entry on the 5th try. Replaced ACU and valve and found unit semi working as designed. Found water pressure was completely gone after running could side water from hose into tub directly after 2 minutes of being on. Instructed customer they would need a plumber to repair water pressure issue to prevent further problems. No leaks present. Call complete

"Arrived on site for a washing machine that is not allowing the customer to change selections on the user interface. Inspected unit and work area. Was able to get the unit on and to change different settings on the washer. The customer advised that after the last time it happened, they had unplugged the washer and plugged it back in and it seem to have fixed the issue. They advised that sometimes the unit will do this and theyve had to do this a few times. They had a video that showed me exactly what they were talking about. Checked voltage and polarity at the wall and found proper voltage and polarity. Went ahead and replaced the user interface and tested the unit. The unit is working as designed. Call complete."

Arrived on site for a washing machine that is still not completing cycles. Inspected unit and work area. The customer advised that they had been watching their washing machine recently and have found the unit stops right after the wash cycle right after the unit is done spinning. Found a service pointer that matches the issue and did confirm the customer is within the model and serial range of service pointer (W11624962). And advisers to replace the main control. Replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit in work area. Replace the compressor, coupler, and dryer and tested the unit. Was able to hold a vacuum for 15 minutes and charge the unit up with s 6 ounces of R-134A refrigerant. The unit began to cool the refrigerator section and was operating at 175 psi on the high side and 10 psi on the low side. Spoke to CS and was advised these were good pressures for this unit. The unit is now working as designed. Call complete."

Arrived on site for refrigerator not shutting left side rc door properly and not making ice unless set to fast ice. Upon arrival confirmed issue. Found door slightly sagging again and mullion not catching when closed. Replaced mullion bar and readjusted door again. Found door not sealing and shutting as designed and air gap around door was fixed to allow ice production. Found no faults in ice maker system.

Arrived onsite and replaced the heating element to prevent leaking from the bushings according to special project SP W11540964 - Special Project S17304. Unit is now operating as designed. All checks good.

"Arrived on site to test unit for no power. Found no voltage to outlet. Checked breaker and found it was off. Turned breaker on, unit working as designed. Job complete."

"Arrived on site to test unit for loose door, tested unit found spring on the left side was not on and gasket has popped out on the left side, inserted gasket back into place and installed spring, unit is now functioning properly, job complete"

"Arrived on site and replaced door handle screws and studs, dishwasher is now correct, job complete"

Arrived onsite and found unit not heating well. Found unit miswired. Found neutral and L1 swapped. Corrected issue to repair. Advised customer on repair.

"Arrived on site to test unit not draining, ran unit through diagnostics found unit filling and draining but motor not activating, control not sending any voltage to motor, replaced control, ran diagnostics cycle, all components are functioning properly, unit is operating as designed, no leaks detected job complete"

Arrived onsite for Every single time you use this microwave it gives the F1E4 error code. Sometimes it will run . Upon arrival inspected the unit and found bottom right corner of unit is dented and has slightly shifted cavity to the left causing interlocks to not get engaged properly. Called techline for assistance. Sent tech photos. Tech wants more photos of unit behind the control. Tech gave sr#7734807752. Contacted service management for assistance due to cavity of unit being warped and rubbing tightly to the cabinetry. Builder arrived on site to view the unit. He does not want me to proceed at this point with removal of unit due to this bing an install issue. Job complete

"Arrived on site to test unit for no heat in oven, tested unit found failed igniter, replaced igniter, tested unit, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a wall oven that is reset ing itself. Upon further inspection I found that the ui would skip time and date and at one point turned off. I replaced the ui and tested unit and found unit operating as designed. I advised cx to have the unit connected to WiFi. Job complete

Arrived onsite and found unit tripping the breaker when the cooktop is ignited. Unable to identify a positive short. Adjusted wiring and secured connections and was able to keep the breaker from tripping during concluding testing. Advised customer on repair. In event of ongoing failure. Replace the spark module.

Arrived on site to test unit for not washing. Found water was turned off. Turned water on and ran diagnostics with no issues. No leaks detected. Job complete.

Arrived on site for a microwave that has an inefficient vent hood (not venting properly and leaving Moisture from steam on top cabinets. Upon inspection I found that the damper was installed backwards mean the flap opens in the wrong direction bouncing off of the ducting walls causing a restriction in the duct causing back pressure and allowing air to back up into the microwave and vent out of the top of the microwave and onto the cabinet. I corrected this and tested unit and found the the air flow was Increased and instead of air blowing out of the top of the microwave it actually produced suction And the vent underneath the microwave had better air flow as well. Job complete

Arrived onsite for operating noise that seemed bad. Found damper noise causing the customer concern. Explained damper function and noise level being normal. Also secured the filter housing cover. Unit is now operating as designed.

Arrived on site to test unit for unit giving F8E4. Test unit and found unit leaning left and also heating element not sitting correctly making spray arm get stuck. Leveled unit and corrected heating element test unit and unit test good job complete.

Arrived onsite for center burner not igniting all the way. On inspection found that that the gas channels were clogged. Clean the burner and reinstalled the burner. Unit is working as designed. No gas leaks detected during service.

Arrived onsite for refrigerator that is not producing ice. Upon inspection I found that the unit had water coming into it. Upon further inspection I found that the icemaker had the wrong harness installed. I replaced the icemaker and found that the unit is now working as designed. Job complete.

"Arrived onsite for a top load washer that is having issues draining. Upon arrival I put the unit into diagnostics and found no codes stored. Upon further inspection I found that the drain hose was not installed properly it was too far down the standpipe causing a Siphoning effect Causeing the unit not to fill with water.After Correcting this I tested unit several times And found unit operating as designed, filling, Agitating, spinning and drain normally. No leaks job complete."

Arrived onsite for refrigerator not making ice. On inspection put the icemaker in harvest mode. It called for water and non came. Took the filter out and did harvest mode again and still no water. Checked the water input to the fridge and there was no water to the fridge.CX did not want her built in Jen Air to be moved to turn the water on. The unit is working as designed and no water leaks detected during service. FC -3 Rc 34?

Arrived onsite for dryer not heating. Upon arrival test unit. Unit tumbles but does not heat. Checked polarity and not getting 240 from L1 to L2. Found 240 at wall. Noticed that wiggling the cord into socket in a certain position allows 240 to flow to unit. Unit is operating as designed.Advised customer to have electrician replace wall outlet. Job complete

"Arrived on site and inspected refrigerator and found all items in freezer are frozen and temperature in refrigerator is good. Disassembled freezer and inspected evaporator and found frost pattern looks good. Sent a short video to KB/service management. Air vents to fresh food section are clear and drain is clear. Customer does have a lot of food in the freezer and this couldve possibly of caused a air gap or some blockage to internal airflow which has already corrected itself. No further repairs required at this time, job complete"

"Arrived on site for washer, inspected unit and work area. CX complaint is that unit stopped spinning. Entered diagnostics and found stored error codes F2E1, F7E1. Put unit in calibration mode and motor did not spin. Powered down unit and tested capacitor. Capacitor had no resistance. Replaced capacitor and re calibrated. Unit completed calibration. Ran cycle through diagnostics. No error codes were found. No water leaks present during service. Job complete."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-float switch. Cleared the code and continued with testing. I removed the toeplate and inspected the overflow pan and found a little amount of water. Also found old water stains from previous dishwasher. Continued with testing and the unit is operating as designed. I found a small amount of suds in the tub after testing. I retested again and unit continues to operate as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to test unit for no drain, tested unit found disposal plug was not removed, removed Plug, ran diagnostics cycle all components tested good, no leaks detected job complete"

Arrived to instal previously diagnosed and ordered part. I removed and replaced the control and tested. The unit had all functionality returned and it did not generate any errors through three complete automatic service test modes. I added a drain safety strap and corrected the drain tube routing. No leaks observed during service.

Arrived onsite to perform SP W11540964 after doing so I tested the unit and found unit operating as designed. Job complete. No leaks

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on and the timer not operating properly. The customer advised they recently had a power surge and thats when the dryer stopped heating. I tested voltage at the timer and got 0V. I tested voltage at the block and got 124V between the L1 & L2. I got 124V between L2 (red) and Neutral and 0V between L1 (black) and Neutral. I advised the customer of my findings and cycled power at the breaker and rechecked voltage and got the same results. Due to the surge, I replaced the timer and recommended the customer have a certified electrician take a look at the breaker and outlet and once they have the electrical issue repaired and t(e unit continues to fail, to call and schedule service. Unit left unplugged for safety and no lint observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice clumping in the ice bin from the ice door not sealing properly, the ice bin door gasket not staying intact and the ice bin being cracked, I removed and replaced the ice door, ice bin door and ice bin. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed FC thermistor, replaced FC thermistor, due to a defrost issue that keeps happening replaced evap harness with bi-metal, control UI and control as precautionary, powered unit on, heater is engaging, evaporator developed a good frost pattern, unit is now functioning as designed, no leaks detected job complete"

"Arrived on site and inspected ovens and did not find any issues. Ovens reached preheat temperature within expected amount of time and are operating normally, could not re-create customers experience. If issue continues bring back temperature sensors."

"Arrived on site for low ice production. Found ice cubes stuck between housing and shut off arm,removed housing cleared ice cubes from housing."

Arrived onsite and found unit operating seized compressor and no cool. Emptied unit of r600a and removed and replaced compressor and installed new drier and installed access valve. Pulled vacuum for 20 minutes after verifying joints were not soldered shut. Charged system with 68g of R600a and tested operation. Unit is now operating as designed with a proper frost pattern. All checks good.

"Arrived on site for dryer, inspected unit and work area. CX complaint is that keypad no longer makes a sound and the unit squeals when in use. Set volume level for keypad to high. Opened dryer and found worn wheels and idler pulley. Replaced repair kit, including idler pulley and wheels. Unit is operating as designed. Job complete."

Arrived onsite to replace damaged console. Upon arrival inspected unit. Found console separating causing button functions not to operate. Replaced console and tested. Unit is now functioning properly. Job complete

"Arrived to inspect cooling issue. CX stated the unit never fully cooled after last attempted service. I did find the evaporator badly frozen from outside the cover, but the system was running and I performed checks, including thermography, all bare metal with polymer applied. The amp draw of the unit was .78 and the high side at the compressor was 149F. At the middle of the high side discharge tube, between the compressor and condenser and at roughly 20 inches from the high side discharge, the temperature was down to 126F. 107 was measured at the end bend of the first row and 104 at the center of the third row. Frontal condenser temperature was 68F and return from the cabinet/evaporator was 61F, even with the ice mass in the evaporator. Temperatures were measured with the rear cover removed and after 10 minutes. Pressures were 150 psi and 2 of vacuum. At rest, the unit showed 44 psi after fully balancing the system. Evaporator cover removal revealed the ice was only built up along the first two upper and outer rows (the entry point for this type) and was ice free on the front lower 2/3rds and clear all the way up the back wall to the fan area, across the entire width of the evap. Initial impressions were of a low side leak and I removed the ice and pressurized the system to 140 psi of N. After 15 min, there was a loss of 3 psi, but no signs of any leaks at the evaporator or low side in the lower unit area and sprayed with leak check solution as well. I isolated the Yoder loop and pressurized to 250 psi and within 5 minutes there was a 3 psi drop and 6 at 10 min. I contacted the MFG, tech Adrian and advised of my findings. File# 7734814806. Either myself or the CX will be contacted. No leaks observed during service and I shut off water to the unit."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new evap cover and door gasket. And tested unit and found unit operating as designed. Job complete

"Arrived to inspect cooling issue. I found the unit had lost all cooling after three days, according to the CX. Inspection revealed the Lokring connector at the capillary entrance of the recently replaced condenser had failed with very visible dye. Further inspection yielded the likely original issue, the condensate pan warmer had ruptured and I could detect deformation of the normally smooth surface due to several inches of the tube corroding under the plastic coating. There was an area that had been damaged, likely during manufacturing, and caused the moisture incursion into the polymer jacket over the steel tubing. I removed and replaced the warmer assembly and the condenser connector as well. I vacuumed the system to 210 microns and it held for an additional 15 minutes with no loss. I charged with the MFG prescribed 5.5 oz and tested. The unit operated and cooled as designed. No leaks observed during service."

"Arrived on site to test unit for grates not sitting properly on cooktop preventing proper use. Verified right side cooktop was not inserted properly causing excessive wobbling of grates. Adjusted cooktop, unit now working as designed. Job complete."

"Arrived onsite for washer making intermittent noise during spin cycle. Upon arrival inspected unit. Ran diagnostics and found no issues. Ran auto cycle and no noises. Ran load and noise surfaced. Disassembled entire unit. Found manufacturer debris in between basket and tub. Removed debris and tested. No more noise. Unit is functioning properly. Drain is functioning, unit was paused due to unbalanced load. Job complete"

Arrived on site to test unit for noPower. Test unit and found 120 to white. Removed terminal block and cleaned wires test unit and unit test good job complete.

Arrived on site for fridge not making ice . Ran harvest and IM didnt advance. Valve is working . Replaced IM . Maker harvested and filled . No water leaks detected at time of service. Job complete

"Arrived on site for wall oven, inspected unit and work area. CX complaint is that top unit makes a loud vibrating noise coming from the fan while in use. Entered diagnostics and found no error codes present. Tested cooling fan and convection fan. Noise was present in the convection fan test. Removed back cover and found convection fan loose t from the back of the wall oven. Fan blade had a wobble to it. Straightened fan blades out. Unit is operating as designed. Job complete."