We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waco, TX 76708
Jonathan M
Job Details:
10/20/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised that the piece that broke off that was explained to customer service appeared to be from the ice container. Did verify that the ice container had broken and the inner metal shaft had split into. Unit will need a new ice container for repair. Ordering the part and the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W11347840 (Ice container)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Austin, TX 78736
Scott
Job Details:
10/20/2022
"Arrived on site for oven not reaching temp and keypad issues . Customer also mentioned steaming of UI on right side . Ran temp check ovens off 30-45 degrees off . Ordering AUTHO , both controls , both sensors , UI, and door gaskets . Set return 10-24 ; ordrng 1 W11086141 (Ui) and 2 W10859573 (Probe)s and 2 WPW10282960 (Gasket)s and 1 Autho"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Round Rock, TX 78665
Paul
Job Details:
10/20/2022
Arrived onsite for a refrigerator that is only getting to 57 degrees in the RC but the FC is cooling correctly since the previous repair. I found the FC at 5 degrees idle with no fan running and the RC at 50 degrees. I found the RC evaporator frosted up causing bad air flow. This unit falls under service pointer W11329116C. The evaporator cover and the control both need to be replaced. The control has the 6.0.0 version software. Ordering W11333076 main control and W11167902 evaporator cover. Office to RS.; ordrng 1 W11333076 (Main control) and 1 W11167902 (Evaporator cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Kyle, TX 78640
Kevin
Job Details:
10/20/2022
"Arrived on site and inspected refrigerator and found There is a model and serial number sticker already on the call that is a different refrigerator. Explained to customer that correct model and serial number will need to be given to extended warranty company to ensure It has correct coverage before parts can be re-ordered. Customer is going to call the Sarah warranty company and create a new service call, job complete; ordrng 1 WPW10300022 (Icemaker)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78737
Luis
Job Details:
10/20/2022
Arrived on site. Found ui console not functioning correctly unable to select certain cycles unit will need a new console. See CNOTE!!; ordrng 1 W11572093 (Ui console)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Taylor, TX 76574
Maurice R
Job Details:
10/20/2022
"Arrived onsite for error message LF. On inspection I found 5 different errors F3E2,F9e2,F0e5,,F0E3,f2e1. Then I looked under the unit in there was oil all over the unit. I showed the CX the issue with the gear case, he said he would like to get all fixed at 1 time. I informed him that we would reach out to the warranty company and see if they would cover it. No water leaks detected during service. Office to reach out to CX to reschedule.; ordrng 1 W11393685 (Gear case) and 1 WPW10581874 (Drain pump) and 1 W11173597 (Water inlet plus drawer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Cliff
Job Details:
10/20/2022
Arrived on site to diagnose a washer with burning smell. Found curren from home flowing from neutral to ground and had caused ground wiring to burn in washer. Contacted techline and documented findings. Advised homeowner on issue and possible fire hazard to home. Left washer and dryer disconnected and homeowner will need to have licensed electrician correct issue and provide documentation prior to washer being repaired. Techline rep ScottFile# 7734868278; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Holland, TX 76534
David Z
Job Details:
10/20/2022
"Arrived on site to follow up on ice machine that is not producing much ice. Examined ice and found very small wet cubes. Checked ice sheet and found the ice is uneven and not even forming in some areas of the evap, with above average noise coming from the sealed system. Compressor making excess noise, indicating likely bad from box. Reordering sealed system parts, compressor evap and condenser MUST be replaced. ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 2 W10843121 (Non UV Drier)s and 1 WP2313624 (Condenser) and 1 W11506635 (Access Valve)"
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model TC607X4
Near Austin, TX 78734
Vincent
Job Details:
10/20/2022
"Arrived on site for trash compactor, inspected unit and work area. CX complaint was pedal was stuck and not able to open. I tested unit and found no issues. Inspected the pedal to make sure it was not broken and also found no issues. Unit is operating as designed at this time. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details:
10/20/2022
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop,and all burners are operating as designed. I tested the bake/broil functions and the ignitor failed to illuminate/operate. I could hear the relays on the control when pressing start. I removed and replaced the ignitor and in the process, the ignitor bracket, on the burner, broke off. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details:
10/20/2022
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop,and all burners are operating as designed. I tested the bake/broil functions and the ignitor failed to illuminate/operate. I could hear the relays on the control when pressing start. I removed and replaced the ignitor and in the process, the ignitor bracket, on the burner, broke off.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Scott
Job Details:
10/20/2022
"Arrived on site for not heating . Also customer mentioned they dont hear water splashing and soap sitting in tub. Ran diagnostics got wash motor , heater error codes . Wash motor would clunk but never start . Ordering sump and motor . No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near New Braunfels, TX 78132
Andrew
Job Details:
10/20/2022
"Arrived on site to replace control, damper, and compressor from previous diagnosis. Discharged unit and replaced UV dryer. Found compressor was sitting sideways in box and missing plug from access port causing oil to leak out. Compressor is defective and would need new compressor to fix issue. Office to reschedule. Needing two hours and SS tech on return visit. ; ordrng 1 WPW10466675 (Compressor) and 1 W10865870 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Jarrell, TX 76537
David Z
Job Details:
10/20/2022
Arrived on site to repair sealed system due to failure. Replaced compressor and dryer on unit. Vacuumed unit and verified proper pressures present with vacuum held for 10 minutes. Unable to charge unit due to missing O ring on scale. Office to schedule when we have an R600 Kit to charge unit. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Matthew
Job Details:
10/20/2022
"Arrived onsite for washer bouncing up and down. Upon arrival inspected unit. Put into diagnostics and found error code for off balance load. Tried running auto test to test remaining components but unit was shaking violently. Will need suspension replaced. Ordering belt, cam and gearcase due to squealing sound during spin. Also ordering Hub. Needs AUTHO. Office to reschedule ; ordrng 1 W11130362 (Suspension) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Wesley
Job Details:
10/20/2022
Arrived onsite for refrigerator operating properly and cooling but frosting up the evap. Defrost works properly in diagnostics. Ordering the control to repair. Unit is not entering defrost often enough or for long enough to manage frost. ; ordrng 1 W11546609 (Control box)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78633
Gerry C
Job Details:
10/20/2022
"Arrived to inspect FC door closing issue. I found the upper rack was binding and incorrectly installed. I corrected the installation and applied MFG approved lubricant and the door operated as designed. During inspection I found the FC door mismolded and unable to keep the gasket in place along the bottom edge, causing ice to form. The RH RC door gasket was torn and will require replacement as well. Office to contact the CX when parts are available for installation. No leaks observed during service. W10571967 12977880SQ W10830162; ordrng 1 W10830162 (RH RC Door Gasket) and 1 12977880SQ (FC Door, SS) and 1 W10571967 (FC Door Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78633
Lou
Job Details:
10/20/2022
"Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, I tested the dispenser and found the water dispensing slowly. I removed the filter and retested and it dispensed as designed. I contacted techline and spoke to Travis and advised of the complaint, my findings, the history and the SR#. Travis made contact with the manufacturer engineering dept and they advised to replace the white plastic coated braided water line with a Pex water line. Travis advised that this is the last step in attempting to correct the issue and to determine if its the water lines or the unit itself. Advised all,info documented on previous SR#7734521427. I am ordering the Pex water line and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 8212547RP (Pex water line)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78741
Matthew
Job Details:
10/20/2022
Arrived onsite to replace faulty freezer light assembly and refrigerator door switch. Replaced light module and switch. Tested unit and unit is functioning properly. Job complete ///251.53 CC Auth# NLX394
We serviced a
LG WASHER
Model WM2487HWMA
Near Dripping Springs, TX 78620
Scott
Job Details:
10/20/2022
"Arrived on site for washer leaking a small bit . Found small hole at bottom of door gasket . Replaced gasket. Quick wash . No water leaks detected at time of service. C-note Part 129.50 , /// 257.25 . Collected 418.66 AUTHO CH3399.Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details:
10/20/2022
Arrived on site for ice machine meeting previously diagnosed sealed system repair. Upon arrival reconfirmed issue and verified leak in the evaporator then installed compressor UV dryer as well as access valve and recharged system with 5.5oz of refrigerant. Found no leaks. Reassembled and tested unit and found ice machine creating ice on evaporator. Informed customer to give unit 24 hrs to fill bin. /// from /// ///e given ///633.26 CC Auth# 9NHR9U.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78749
Scott
Job Details:
10/20/2022
"Arrived on site ,replaced valve . Did find ss supply line liner was failing . Customer had new supply line . Part 73.94, /// 94.00. Collected 181.80 AUTHO 434H3P"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS2
Near Georgetown, TX 78633
Gerry C
Job Details:
10/20/2022
"KFEG500ESS2 Arrived to instal previously diagnosed and ordered part. I removed the damaged cooktop and installed the replacement. I tested operation and all functions were present. From prior service: part 373.03 and 2nd appliance reduced /// and s/c of 214.75. CX /// 104.99 +/// and a balance of ///522.62, including ///, due upon completion. ///522.62 CC Auth# 4XM9F9"
We serviced a
WHIRLPOOL WASHER
Model MLG2000AWW
Near Austin, TX 78759
David S
Job Details:
10/20/2022
"Arrived on site for Maytag washing machine intermittently stoping. I inspected the unit and work area. I tested the door switch and door latch, both are working. I found the motor struggling to spin. I found voltage from the motor control not staying steady. I found it very intermittent causing the motor to not spin properly. The motor control is /// making the unit not repairable. Customer /// diagnostics fee with /// autho KE9AAT total //////."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details:
10/20/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit at ///79.66 and /// at ///174.75. Test unit and unit test good job complete. ///289.17 CC Auth# 9MHLL9
We serviced a
WHIRLPOOL DRYER
Model MEDX700XW0
Near Austin, TX 78746
David S
Job Details:
10/20/2022
"Arrived on site for Maytag dryer making a noise. I inspected the unit and work area. I found the blower wheel nut insert stripped out of the blower wheel, and seized onto the motor. I spoke to the customer about replacing the motor and blower wheel.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS03
Near Austin, TX 78733
David S
Job Details:
10/20/2022
Arrived on site for kitchenAid wall oven glass being broken. I inspected the unit and work. I found the inner door glass broken. Customer also wanted the calibration checked on the wall ovens. I installed the new glass. I checked the temperature calibration. I moved the right oven up by 15 and the left was raised by 5 degrees.
We serviced a
GE DRYER
Model DBVH520EJ2WW
Near Georgetown, TX 78626
Gerry C
Job Details:
10/20/2022
"Arrived to instal previously diagnosed and ordered parts. I melted and replaced the front felt and rear bearing assembly and tested. I removed lint from within the chassis and the unit operated as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Georgetown, TX 78633
Gerry C
Job Details:
10/20/2022
"Arrived to inspect WUI75X15HZ01 leaking. I found the external drain pump had failed and due to mis-installation, it was overfilled with water. The ice machine had been plugged into the outlet directly, instead of the external pump and that had caused the leaking reported by the CX. The drain tubing was installed backwards as well and I corrected via replacement tubing that was included within the pump kit. I tested the unit multiple times and found no other issue after correcting the installation and replacing the failed pump. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Austin, TX 78747
Luis
Job Details:
10/20/2022
"Arrived on site. Evaporator incased in ice,defrosted evaporator replaced thermistor,secured thermistor to suction line above weld joint,reassembled unit checked fair flow good.
We serviced a
KITCHENAID MICROWAVE
Model KCMS2055SSS1
Near Georgetown, TX 78628
Gerry C
Job Details:
10/20/2022
"Arrived to inspect door issue. I found the door opening mechanism had failed and I removed and replaced the affected part. I tested and the unit operated as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
Lou
Job Details:
10/20/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the fc module and the front module on the ice maker housing not functioning. Per the service pointer#W11460554, I removed and replaced the fc module and tested and the front ice maker module continued to fail and all other lights were dim. I removed and replaced the ice maker module and retested and all lights are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Taylor, TX 76574
Cliff
Job Details:
10/20/2022
"Arrived on site to diagnose a freezer that is not cooling properly. Found cabinet wiring short in thermistor circuit, and circuit registering resistance with all components disconnected from circuit.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM2
Near Buda, TX 78610
Kevin
Job Details:
10/20/2022
"Arrived on site and inspected refrigerator and found no water is dispensing valve is also not making any noise. Did not find any power at valve when dispenser is pressed. Will replace each one at a time and test on return visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78737
Luis
Job Details:
10/20/2022
"Arrived on site for no ice. Per customer ice cream defrosted overnight,checked temp in freezer reading 15? and slowly dropping,no ice build up on cover,ran diagnostics evaporator fan powered on in both sections no ice build up on fresh food evaporator. Continued diagnostics changed defrost setting to basic,ran thermistor test passed,ran icemaker test no error,ran fill test passed. Reset main power to refrigerator advised customer to let unit run for 24hrs and check freezer temperature,if freezer temperature high possibly will need sealed system work,if freezer temp good and no ice for customer to call office to schedule another visit.
We serviced a
WHIRLPOOL WASHER
Model CHW9050AW0
Near Austin, TX 78752
Wesley
Job Details:
10/20/2022
Arrived onsite and found coin chute mechanical failure causing the washing machine able to run. Installed the new chute and reprogrammed unit to correspond properly with commercial tech support.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Bastrop, TX 78602
Joe Z
Job Details:
10/20/2022
"Arrived onsite for no operation. Upon arrival,inspected unit and found unit has power. Customer stated that the breaker trips. Ran diagnostics test several times and unit operates as designed. Found that gfci breaker has failed due to breaker tripping even when unit is unplugged. Plugged unit into a different circuit and unit operates correctly. Advised customer to call electrician.. no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Wesley
Job Details:
10/20/2022
Arrived onsite and replaced control for failing defrost often enough or long enough to manage frost. Unit is now operating as designed. Advised maintenance on repair. All checks good.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Bastrop, TX 78602
Joe Z
Job Details:
10/20/2022
"Arrived onsite to install previously ordered parts. Replaced control, harness, and thermistor. Tested unit and unit now goes into defrost, energizing the the heater. Job complete"
We serviced a
WHIRLPOOL RANGE
Model NTW4516FW3
Near Austin, TX 78753
Wesley
Job Details:
10/20/2022
Arrived onsite for drain pump issue and water staying in the tub. Found wiring issue blue wire backed out of harness clip. Repaired by properly securing wiring in harness clip. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, TX 78738
Luis
Job Details:
10/20/2022
Arrived on site. Replaced defective freezer drawer tested drawer operation good.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78749
Scott
Job Details:
10/20/2022
Arrived on site for freezer frosting up. Replaced control per tech line wit previous noted . Also readjusted cabniet cause door was sticking a bit . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78748
Scott
Job Details:
10/20/2022
Arrived on site for oven not working and control flashing error code . Ran diagnostics got sensor code . Found sensor wasnt plugged into wire harnes . Reconnected probe . Ran preheat on oven. All checked normal . No gas leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Robinson, TX 76706
Jonathan M
Job Details:
10/20/2022
Arrived on site for a washer that is not going past the wash cycle. Inspected unit and work area. Ran the unit three diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested the cold water valve and found it barely pulling in any water. Remove the hose and found buildup inside of the valve causing the issue. Was unable to remove the excess buildup. Verified good water pressure coming from the hose. Replaced the water valve and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76706
Jonathan M
Job Details:
10/20/2022
Arrived on site for a washing machine that is going off balance consistently. Inspected unit and work area. Confirmed the customers complaint and tested the suspension. Found the suspension was shot. Replace the suspension and ran the unit through diagnostic. Found an F0 E5 (off balance load) error code. Ran the unit through an auto test in the unit ran as designed. Advise the customer to test out the unit and to call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Paige, TX 78659
Cliff
Job Details:
10/20/2022
Arrived on site to diagnose a refrigerator that was making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer that a door may not have fully closed causing condensation to freeze around evap fan motor. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78665
Kimo
Job Details:
10/20/2022
Arrived onsite to install previously diagnosed parts upon arrival I installed new spark module and tested unit several time and found that the unit was operating as designed no gas leaks at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, TX 78749
Luis
Job Details:
10/20/2022
Arrived on site. Installed shims to back right side refrigerator no longer wobbling.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Temple, TX 76501
Tyler
Job Details:
10/20/2022
Arrived on site for dryer not heating correctly and instead overheating during any sort of auto sensing cycle. Upon arrival confirmed issue and found cause of failure was the thermostat fix failing as well as the timer itself not advancing through the cycle and continuously keeping the heater on. Replace both parts reassembled and tested unit and found the heat cycling as design with no further failures. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Kimo
Job Details:
10/20/2022
Arrived on site stall previously diagnosed Im on arrival I installed you would neither testing unit operating as Design jobComplete no gas leaks at time of service
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78727
Vincent
Job Details:
10/20/2022
Arrived on site for washer still not turning on. Inspected unit and work area found no stored error codes. Tested unit and found CX not using unit properly. Ive instructed to not use much detergent. Also found washer being used as commercial. Ive instructed the CX going forward no repairs will be covered under warranty. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78737
Luis
Job Details:
10/20/2022
Arrived on site. Reset main power switch in compressor compartment ran diagnostics all test passed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Maurice R
Job Details:
10/20/2022
Arrived onsite for dishwasher not drying properly. On inspection found the the unit had a plastic tub and that there was no rinse aid in the unit. CX found the rinse aid that came with the unit and I poured-it in the unit. Informed the CX that the new style dishwasher do not dry like the old dishwasher did. The CX said that they do prop open the door at then of cycle and with the rinse aid they will see the dish are dryer at the end of a cycle. No water leaks detected during service.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, TX 78633
Gerry C
Job Details:
10/20/2022
"Arrived to inspect burners going out. I found that anytime multiple burners were used, the flame height would drop to the point several burners would go out. I removed and replaced the regulator, after verifying the type of gas setting and the was no change. The CX watched the water heater and there was no change when the cooktop was ignited, ruling out the main supply and showing the issue is within the supply to the unit. I leak tested all accessible lines and they tested leak free. CX will contact the builder for further assistance."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78745
Matthew
Job Details:
10/20/2022
Arrived onsite for tub wobbling. Upon arrival inspected unit. Put in diagnostics and found codes for off balance. Ran test and found agitator wobbling causing basket to shake and cycle disruption. Stopped test and checked agitator. Found loose. Found bolt was loose so secured bolt. Tested unit and unit is no longer wobbling. Basket is turning as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Bastrop, TX 78602
Joe Z
Job Details:
10/20/2022
"Arrived onsite for Water puddle under the washer. Upon arrival inspected all hoses and are good. Ran diagnostics and there were no saved error codes. Inspected suspension and is good.Filled unit with water. Tub held with no leaks. Drained unit and water drained correctly with no leaks. Ran a rinse and spin cycle and there are no leaks. Cannot duplicate the issue. After series of questions with customer, the unit only leaked once and may have been to an oversized load with too much detergent. Unit is operating as designed. No leaks present. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78626
Paul
Job Details:
10/20/2022
Arrived onsite for a dishwasher that is leaking water at the front right corner. I found the float switch loose and causing the leak. I removed the housing and made sure the gasket was good and clean. I tightened the float switch assembly and stopped the leak. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near New Braunfels, TX 78130
Andrew
Job Details:
10/20/2022
"arrived on site to test unit for not draining. Found Allen wrench stuck in drain pump. Replaced pump, unit working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS1
Near Austin, TX 78738
Leonardo
Job Details:
10/20/2022
Arrived on site to replace control board and found broken control board and they would need to get installation back out to remove unit to work on it. Customer will get them out but shes going to try to get it replaced. Job complete at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78744
Matthew
Job Details:
10/20/2022
"Arrived onsite for dishwasher with error code H20 error. Upon arrival inspected unit. Ran diagnostics and found error codes 8/2: 8/1, ran auto test and passed. Did notice that when calling for water the unit was struggling with water flow through inlet. Also noticed when fill cycle was complete the amount of water was not to a satisfactory level. Called tech line for assistance. Tech recommended replacing fill valve. Provided SR#7734868078. Replace valve. While replacing valve found debris in supply line. Tried flushing line and found very little pressure from supply line. Notified customer that the builder will need to be contacted to restore the supply line pressure. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bastrop, TX 78602
Joe Z
Job Details:
10/20/2022
Arrived onsite for not draining. Upon arrival inspected unit and found disposal knock out plug was still intact. Removed plug and test unit. Unit operates correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Round Rock, TX 78665
Kimo
Job Details:
10/20/2022
"Arrived onsite to install previously diagnosed parts. Upon inspection I found that the control and filter where all getting proper voltage. Upon further inspection I found that the ui was unresponsive though the unit had power. I check the connector at the ui to the control and found it good. I then replaced the ui and pushed the power button to test and found that the ui showed signs of life but the console lock was on, I got it out of that setting and ran diagnostics test 12 and let the unit run through all its service mode checks and found that the unit operated as no leaks. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bastrop, TX 78602
Joe Z
Job Details:
10/20/2022
Arrived onsite for Washer just goes from sensing to done. Upon arrival ran diagnostics and there were no saved error codes. Ran automatic test and agitator and spin are not operating. Found capacitor with no capacitance. Need to replace capacitor. Replaced capacitor and retest agitation and spin. Both now operate correctly. Started a normal cycle and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Taylor, TX 76574
Maurice R
Job Details:
10/20/2022
Arrived onsite for MW vent not working. On inspection found that the fan connector pin 5 blue wire was not seated all the way push the pin in and reconnect the connector. Tested unit and it is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details:
10/20/2022
"Arrived on site to test unit for loose FC handle and stuck water filter. Tightened handle and removed filter, unit working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA00
Near Bastrop, TX 78602
Joe Z
Job Details:
10/20/2022
Arrived onsite for Special Project S84638 - PRE-ID W11632139 x4?LED . . Replaced all 12 LEDs. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Harker Heights, TX 76548
Tyler
Job Details:
10/20/2022
Arrived on site for refrigerator freezing all items in the rc. Upon arrival confirmed issue and upon further testing found cause of failure was rc thermistor reading 50 degrees when actual temps was 33on arrival. Replaced thermistor and control and informed customer to allow 24 hrs to stabilize temps. Call complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78731
David S
Job Details:
10/20/2022
"Arrived on site to install previous diagnose parts. I gained access to the hub and replaced it with new. I gained access to the belt and actuator and replaced the, with new. I tested the unit and found it working as designed. It is now spinning and agitating properly. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Maurice R
Job Details:
10/20/2022
Arrived onsite for oven not heating. On inspection found sensor was 1K ignitor was 8M. Replaced the ignitor tested unit to 350?. Unit working as designed.no gas leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Buda, TX 78610
Leonardo
Job Details:
10/20/2022
Arrived on site to test unit for unit leaking. Test unit and found unit not draining. Found disposal had knock out still on. Removed knock out drained unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78735
Luis
Job Details:
10/20/2022
"Arrived on site diagnosed a defective Led moduel,per service pointer removed all led modules,installed new updated led modules all leds working as designed. Autho S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Wesley
Job Details:
10/20/2022
"Arrived onsite and captured the coolant and replaced the compressor and installed a new access valve and dye drier. Tested for blockages, then pulled vacuum for 20 minutes. Charged system with 5.3 oz of r134a. Unit is now operating as designed. All checks good. Advised customer on repair."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waco, TX 76705
Jonathan M
Job Details:
10/20/2022
"Arrived on site for the washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E6 (motor circuit open) and F0 E7 (clothes detected during the clean washer cycle) error codes. I ran the unit through a diagnostic test and when it got to the spin portion of the unit, the unit began to spend button showed an F7 E1 ( tachometer missing or wrong signal) error code. I attempted to place the unit back in the service diagnostics and found the unit booting out and would not re-enter diagnostics until I unplugged it. Replaced the control and capacitor tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP01
Near Austin, TX 78750
Vincent
Job Details:
10/20/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was rattling noises. Found the evap fan cover rattling with the evap cover. Used some sound pad to help with noises leveled unit again. Units operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Kyle, TX 78640
Kevin
Job Details:
10/20/2022
"Arrived on site exposed evaporator and found no frost buildup, ran test 6 and defrost heater is working properly. Customer manually defrosted freezer 4 days ago and it has been fine since. Experience may have been due to an air gap caused by a food item that the customer already corrected. No further repair is needed at this time, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78754
Wesley
Job Details:
10/20/2022
Arrived onsite and found valve causing wash failure because the cold water will not fill. Replaced valve to repair function. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Temple, TX 76501
Tyler
Job Details:
10/20/2022
"Arrived on site for washer needing previously diagnosed ui control. Upon arrival reconfirmed issue and installed required part. Reassembled, tested, and insured unit had fully functionality restored with no leaks during tests. Unit functioning as designed call complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Coupland, TX 78615
Cliff
Job Details:
10/20/2022
Arrived on site to replace previously ordered parts for freezer. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Austin, TX 78734
Vincent
Job Details:
10/20/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was the dishwasher not turning on and leaking water. Found the switch tuned off, I flip it on. Entered diagnostics and found no stored error codes, tested unit and is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78737
Luis
Job Details:
10/20/2022
"Arrived on site for no ice. Ran diagnostics E5 error code on icemaker diagnosed a defective thermistor on icemaker. Replaced icemaker,power cycled unit ran harvest test passed no errors ran fill test passed."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Kyle, TX 78640
Leonardo
Job Details:
10/20/2022
Arrived on site to test unit for hot light staying on and unit tripping the breaker. Test unit and when I was testing for voltage the breaker tripped on its own with nothing on. Advised customer to get electrician out to get the breaker fix and then we could come back and take care of the unit hot light on customer will call back.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Taylor, TX 76574
Maurice R
Job Details:
10/20/2022
"Arrived onsite for previously diagnosed parts. Removed the old pump, installed the new pump and tested unit in diagnostics mode. The unit is working as designed.no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Elgin, TX 78621
Cliff
Job Details:
10/20/2022
Arrived on site to replace previously ordered parts for washer. Replaced water valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Belton, TX 76513
Tyler
Job Details:
10/20/2022
Arrived on site for washer Not complaining cycles and doing nothing but filling. Upon arrival confirmed issue but found no error codes in diagnostics. I did however find that the pressure to was loose on the control and not staying attach properly. I was able to repair hose and ensure that it was clamping down onto the control properly and not sleeping off allowing unit to fill and then continue through all cycles as designed with no leaks found during test. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Andice, TX 78628
Kimo
Job Details:
10/20/2022
Arrived onsite for dishwasher that is not drying. Upon inspection I found that the element showed open when tested with my meter upon further inspection I found that the element had separated. I replaced element and tested unit and found unit operating as designed job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Round Rock, TX 78681
Paul
Job Details:
10/20/2022
Arrived onsite for a dishwasher to replace the heating element for Special Project S17304. I replaced the heater and ran the diagnostics cycle to check for proper operation and leaks. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Taylor, TX 76574
Maurice R
Job Details:
10/20/2022
Arrived onsite for dishwasher holding water. On inspection found water at the bottom of the unit. Drain the unit in then went into diagnostics mode. The unit did not pump water. Replaced pump and motor. Ran diagnostics mode again and the unit is operating as designed. No water leaks detected during service.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78732
Vincent
Job Details:
10/20/2022
"Arrived on site for range, inspected unit and work area. CX complaint was convection fan not turning on. I tested unit and found convection fan operating as designed. CX also explained the front two burners with simmer would not ignite properly. I filed down the ports from burner head to igniter to help ignite better. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76542
Tyler
Job Details:
10/20/2022
"Arrived on site for dryer not turning on. Upon arrival confirmed issue and verified unit had stable power supply and polarity. Found all fuses, stats, and element functioning within designed specs. Found door switch failing leading to unit not turning on. Replaced switch, tested unit, and found dryer working as designed call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Paul
Job Details:
10/20/2022
"Arrived onsite for a washer that was making a clicking/clacking sound. The CX had a mixed load of laundry washing when I arrived. I watched the unit finish the wash cycle, rinse, and spin. The unit completed the cycle and worked as designed with all sounds normal. I found no stored error codes. I inspected the drive system and found a lighter under the unit and saw where the pulley guard had set down on it at one time. I removed the debris under the washer and lowered the feet. The feet were screwed all the way into the chassis. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS01
Near Waco, TX 76710
Jonathan M
Job Details:
10/20/2022
Arrived on site for a wall oven that wont heat. Inspected unit and work area. Ran unit to diagnostics and did confirm neither elements were turning on or working. I remove the oven from the wall and checked the heating components. Found the TOD and bake and broil elements showing continuity. Powered on the unit and trace voltage at the High limit TOD and traced voltage back to the control. Found 9 V coming from the line two to ground at all connectors. Advise the customer there an issue is with power supply and they will need an electrician to come out to resolve their power supply issues. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Kyle, TX 78640
Andrew
Job Details:
10/20/2022
"Arrived on site to test unit for loud grinding noise. Found cam gears were worn out preventing spin and agitate. Replaced cam, belt and cover. Unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Briarcliff, TX 78669
Luis
Job Details:
10/20/2022
"Arrived on site. Fresh food section still freezing items and water lines,installed plate,removed damper cover,disconnected damper harness with damper door closed found cold air migrating around damper housing with damper door closed. Added sealer between gaps till air no longer migrating through."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Liberty Hill, TX 78642
Gerry C
Job Details:
10/20/2022
Arrived to correct wall issue. I applied paint provided to the CX to repair the prior damage from working on the wall oven WOS31ES0JS01. The repair corrected the issue.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Taylor, TX 76574
Maurice R
Job Details:
10/20/2022
"Arrived onsite for washer that flooded the utility room. On inspection found no errors, ran the unit in diagnostics mode and no leaks detected during diagnostics mode. Gain access to the back of the unit took back cover off put the unit in diagnostics mode and I looked for leaks none found. I took the hose to the water inlet off looked for leaks none found. I took the drain hose off from the wall to the unit no holes found. Took the hose from the unit to the drain pump found no holes. Took the hose from the bottom of the tub off looking for garments and leaks in the hose none found. Filled the tub up with water half way to see if I could cause to leak. Informed the CX to notate what setting they are using so if this happens again we can try to replicate it when we come back. I ohm out the inlet valve and they tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Hutto, TX 78634
Cliff
Job Details:
10/20/2022
Arrived on site to diagnose a Whirlpool dishwasher WDT970SAHZ0 with a rack not staying in position and door gasket falling out. Found upper rack adjuster broken and door gasket not grabbing tub. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrew
Job Details:
10/20/2022
"Arrived on site to test unit for tripping breaker. Preheated unit and found a couple minutes into preheat unit would trip breaker. Pulled unit out and found about 1/4 of wire strands on L1 were actually making contact with solid wiring on power supply line(hard wires in). Fixed wiring, unit working as designed at 350 and 20 mins after preheat, no issues. Found highest amp draw from both L1 and L2 was 15.8amps. Unit is connected to gfci breaker. Advised customer if issue persists have electrician correct gfci breaker issue per service pointer W11525530. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near West, TX 76691
Jonathan M
Job Details:
10/20/2022
Arrived on site for a washing machine that overfilled and leaked over the floor. Inspected unit and weak area. Ran into diagnostics and did not find any stored air codes. The customer advised that she tried a second wash after that and it was doing the same thing. She also mentioned that the unit sometimes would not ask right when she was going to activate the washer. Checked the pressure hose for any signs of tearing or improper connections. Found the pressure hose was good and was able to hold pressure. Replaced the main control and tested the unit. The unit begin working operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Buda, TX 78610
Kevin
Job Details:
10/20/2022
"Arrived on site and inspected dryer and found cut off has failed, W10900067 after replacing it from truck stock dryer is now running and heating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lakeway, TX 78734
Vincent
Job Details:
10/20/2022
"Arrived on site for washer, inspected unit and work area. CX complaint was unit not spinning out towels all the way. I asked CX to see what settings she was using and for towels she is using it on a normal cycle, I explained to CX that towels mode must be used to towels because they absorb a lot of water. I checked the drain pump filter and found nothing stuck. Ran a diagnostics cycle and everything checked good. No leaks where observed during service. Job completed."