Service History 295 - Appliance Express

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Leander, TX 78641

Gerry C

Job Details: 10/25/2022

"Arid to inspect gas odor. I found the issue was the boiler not igniting and I inspected wiring after confirming the ignition could be heard sparking. The igniter connector was not plugged in and after correcting, the issue was resolved. I leak tested the unit and found no sources of leaks. Operational test good. I contacted safety and reported my findings. MfrRef # 7734875072"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Georgetown, TX 78633

Lou

Job Details: 10/25/2022

"Arrived on site to inspect refrigerator door gaskets. Upon further inspection, I found the unit not leveled and chassis not squared. Also, the customer pointed out how the RC drawers are difficult to pull out and push back in. I removed the drawers and placed some manufacturer approved grease on the rails and placed the drawers back in position and tested their operations. The drawers are operating as designed and customer tested as well. I leveled the unit and tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Pflugerville, TX 78660

Maurice R

Job Details: 10/25/2022

Arrived onsite for oven fan not working. On inspection the fan was turning slow. Removed fan test voltage and it was good. Replaced the fan and tested the unit and it is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Belton, TX 76513

David Z

Job Details: 10/25/2022

Arrived on site to replace heating element per SP W11540964. Replaced element and verified unit working as designed. No water leaks found. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Hutto, TX 78634

Cliff

Job Details: 10/25/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and ui and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID OVEN

Model KODE507ESS20

Near Waco, TX 76712

Tyler

Job Details: 10/25/2022

Arrived on site for wall oven not turning on. Upon arrival confirmed issue. Found cause of failure was loose ui connection not getting power from ACU. Restored connection and found fully functionality restored as well as ovens heating as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78704

Luis

Job Details: 10/25/2022

Arrived on site. Found excessive amount of rust on all doors attempted to clean rust ordering new doors. ; ordrng 1 13107888SQ (Ff door left ss) and 1 13107887SQ (Door r ss) and 1 12977880SQ (Fzr door) and 1 W10876598 (Nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near San Marcos, TX 78666

Kevin

Job Details: 10/25/2022

"Arrived on site and found doors are not level.After collecting took one picture, job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Austin, TX 78726

Paul

Job Details: 10/25/2022

Arrived onsite for a downdraft cooktop to replace previous diagnosed parts. I found the new cooktop bowed and the customer refused it. I am ordering another cooktop and the customer is going to call the dealer to see if the will send a complete new unit. Ordering W11051501 cooktop. Office to RS.; ordrng 1 W11051501 (Cooktop) and 1 Inspection (CS to inspect part)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS00

Near Austin, TX 78731

Luis

Job Details: 10/25/2022

Arrived on site diagnosed a defective led module per service pointer ordering updated led modules ; ordrng 4 W11632139 (Led kits)s

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Austin, TX 78751

Wesley

Job Details: 10/25/2022

Arrived onsite for slow fresh water leak into tub. Completed repair by replacing fresh water valves and testing. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Leander, TX 78641

Gerry C

Job Details: 10/25/2022

"Arrived to inspect heating issue with MED7230HW1 . I verified acceptable venting and then tested in timed dry. The unit heated very slowly, only reaching 130 degrees after 1.5 min. I verified correct L1 and L2 VAC throughout the expected circuit and inspected the element. I found the element had failed and then contacted the divider, completing one leg of VAC anytime the motor operated. I removed and replaced the heater assy and tested. The unit heated and cycled as designed and the internal temperature rise and fall rates, measured at the lint filter intake were 29 seconds up to 216F and 1 minute, 24 seconds down to 124F. The temperatures were as expected with no garments, but the slower temperature drop denotes a high likelihood of a moderately restricted venting system and I recommend having the venting professionally checked and cleaned.

We serviced a

MAYTAG WASHER

Model MLG22PRAWW1

Near Austin, TX 78752

Vincent

Job Details: 10/25/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was making noises. Waited about 35 min and herd no noises. Once I was about to leave the dryer stared to make the loud noises. Found a bad blower wheel. Replaced the wheel and parts where under warranty. Unit is now operating as designed. Job completed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Austin, TX 78754

Wesley

Job Details: 10/25/2022

Arrived onsite for broken wheels. Completed wheel replacement. Unit is now operating as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Waco, TX 76710

Tyler

Job Details: 10/25/2022

Arrived on site for dishwasher needing new element replaced under SP W11540964 - Special Project S17304. Upon arrival confirm that element in dishwasher had the gold style bushings needing to be replaced. Replace element and tested and found unit had no leaks and is functioning as designed call complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Pflugerville, TX 78660

Cliff

Job Details: 10/25/2022

Arrived on site to replace previously ordered parts for dryer. Replaced door switch and tested unit. Found all is functioning properly at this time.

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Austin, TX 78737

Kevin

Job Details: 10/25/2022

"Arrived on site and customer experiences start button Being nonresponsive. At this time start button is working properly. Ran diagnostic cycle and found saved error codes F3E2, F0E4, F2E1. Replaced control panel to ensure washer is operating normally, job complete"

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Round Rock, TX 78664

Wesley

Job Details: 10/25/2022

Arrived onsite for no heat and made adjustment to cutoff location due to repeat overheating failure. Customer advised vents had been cleaned professionally one in the last year. Advised to have vent inspected for proper airflow again. Restored power supply to manifold assembly. Unit is now operating with heat function. Advised customer on repair.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Austin, TX 78753

Wesley

Job Details: 10/25/2022

Arrived onsite for noisy dryer and found squealing pulley wheel. Used repair kit 4392067 to repair noise issue making sure to clean grime off of pulley shaft to prevent recurring issue. Unit is now operating quietly as designed. All checks good.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Waco, TX 76706

Tyler

Job Details: 10/25/2022

Arrived on site for washer not completing cycles all the way. Upon arrival confirmed issue and verified polarity from outlet and stable voltage. Upon further inspection found F2e1 anF0 E3 but found no indications of overloading failures. Then found that the slider was cracking and splitting underneath the unit. After replacing slider main control and UI I was able to reassemble and test unit and found washer fully functioning and completing cycles as designed with no leaks. Call complete

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Hutto, TX 78634

Maurice R

Job Details: 10/25/2022

"Arrived onsite for previously diagnosed parts. Installed operating sensor and door seal. Tested the unit, heating as designed. The washer was in middle of a cycle when Arrived. The washer sounds like it is not spinning up to speed. The clothes are to wet out of the washer causing the dryer not to dry them in a timely manner. Could her the top tapping the side of the washer."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Dripping Springs, TX 78620

Kevin

Job Details: 10/25/2022

"Arrived on site and inspected washer and found siphon on dispenser drawer is not set properly. After disassembling and reassembling drawer It is working properly, job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Harker Heights, TX 76548

David Z

Job Details: 10/25/2022

Arrived on site to follow up on shaking and vibrating washer. Replaced the hub and suspension to remove vibration. Ran calibration. Tested and verified all working as designed. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2454GRW

Near Austin, TX 78731

Luis

Job Details: 10/25/2022

"Arrived on site for water leaking. Found drain in freezer frozen over,removed ice from freezer floor and drain,ran water through drain found water draining slowly diagnosed obstruction in drain tubing,ran line to clear drain tube,checked water flow good and fast."

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWM2

Near Buda, TX 78610

Matthew

Job Details: 10/25/2022

Arrived onsite for dishwasher not starting a cycle. Upon arrival inspected unit. Found some of the buttons on the panel are not functioning. Was able to put in diagnostics and run auto cycle. Cycle passed but was unable to advance (start button) or cancel the cycle. Buttons not responsive. Console will need to be replaced. Ordering console. ordrng 1 W10811151 (Console)

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Austin, TX 78737

Kevin

Job Details: 10/25/2022

"Arrived on site and inspected dryer and found saved error code F4E3, At this time all dryer functions are operating normally. Customer says issue does not manifest until a couple of loads have been run. Customer believes issue is due to moisture inside the control panel. Inspected airflow and found it is restricted. Although vent exits directly behind the dryer hose is too long and Somewhat collapsed. Removed all excess hose and airflow is now correct. Requested a customer continue to monitor dryer for correct operation. Prescreened control panel was for an oven, correct one will be needed if issue continues, job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Hewitt, TX 76643

Tyler

Job Details: 10/25/2022

Arrived on site for dryer. Upon arrival customer stated that unit stayed on for a full cycle and there didnt seem to be any heating issues but they noticed partway through most cycles depending on the size of the load that the dryer and make a squealing noise at random. Upon further inspection I was able to confirm and verify that the roller support was starting to fail on the front side of the bulkhead. Replaced roller assembly reassembled and tested unit and found noise completely gone and unit now functioning as designed. Call complete; ordrng 1 4392065 (Repair kit (from 357899) dont order)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Leander, TX 78641

Kimo

Job Details: 10/25/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new door lock and tested unit and found that the door lock code are gone. But the unit would still not spin.I tested the rotor and stator and found that they ohmed out good. I installed and new control and tested and found that the unit spun this time. No leaks no codes. Job complete. ; ordrng 1 W11316252 (HARNS-WIRE) and 1 W11557918 (HARNS-WIRE) and 1 W11316253 (Harness) and 1 W11550649 (CNTRL-ELEC) and 1 W11545322 (SHOCK-ABSR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Austin, TX 78754

Wesley

Job Details: 10/25/2022

Arrived onsite to replace diagnosed parts. Repaired by installing new icemaker and arm and extension. Tested unit. All is operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Harker Heights, TX 76548

David Z

Job Details: 10/25/2022

"Arrived on site to diagnose refrigerator leaking water inside the unit. Examined unit and found the refrigerator compartment evaporator drain is clogged, causing water to back up in the compartment. Removed drain tube and cleared all debris. Tested and verified proper drainage. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS00

Near Austin, TX 78731

Luis

Job Details: 10/25/2022

"Arrived on site. Found water leaking between icemaker motor and housing diagnosed a defective icemaker,replaced defective icemaker tested new icemaker no leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ0

Near Round Rock, TX 78665

Cliff

Job Details: 10/25/2022

Arrived on site to diagnose a dishwasher that is tripping the breaker. Found when resetting breaker red led on breaker flashing 6 times and repeating. This is a breaker self check fail error code and customer will need an electrician to correct issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Driftwood, TX 78619

Kevin

Job Details: 10/25/2022

"Arrived on site and found saved error code E5 on test 56, ran test 57 and icemaker cycled properly and dropped ice in tray. Ran test 45 and it refilled. Ran test 36 and icebox fan is running. Ran test 15 and ice level sensor is working. Test 58 also passes, customer replace the icemaker themselves already. Cycled power to icemaker to clear error code, Ran test 45 again to refill icemaker tray, requested that customer monitor it. If issue continues high-voltage control board may be needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Kyle, TX 78640

Matthew

Job Details: 10/25/2022

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Found ice maker in a constant state of cycling. Notified customer that ice maker will need replacement. Replaced ice maker and tested. Competed harvest and called for vale to energize. Unit is functioning properly. Customer will monitor ice production. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Elgin, TX 78621

Joe Z

Job Details: 10/25/2022

Arrived onsite to install previously ordered part. Replaced icemaker . Unit harvested. No leaks present at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Harker Heights, TX 76548

David Z

Job Details: 10/25/2022

"Arrived on site to diagnose washer that is stopping during cycles and not finishing. Hand spun the basket and could feel a noticible rub and grind. Checked bottom end, and found the rotor bolt was loose and rotor was wobbling. Removed rotor and found the slider ring was separated and breaking apart. Replaced slider and tested unit. Verified unit working as designed with no further grinding. Call complete."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Waco, TX 76708

Jonathan M

Job Details: 10/25/2022

"Arrived onsite for a washer that is not going past the seeing portion of the cycle. Inspected unit and work area. The customer advised it makes a clicking sound ad then says the washing cycle is complete. I checked underneath the washer and found the slider broken. Replaced the slider ad tested the unit. The unit began to work as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near New Braunfels, TX 78132

Andrey

Job Details: 10/25/2022

"Arrived on site to replace previously diagnosed thermal fuse, replaced fuse, tested unit, unit now running as designed, ran vent test and it passed

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Lakeway, TX 78734

David S

Job Details: 10/25/2022

Arrived on site for possible broken belt. I inspected the unit and work area. I found the unit tumbling and heating. I could hear the blower wheel making a noise. I inspected the blower wheel and found a sock stuck in the wheel. I removed the sock and tested the unit. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FDRXXY02

Near Austin, TX 78757

Vincent

Job Details: 10/25/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint it stoped dispensing water. Tested unit and found unit leaking at the back of the refrigerator. Would need the reservoir and water valve to fix the issue. I proceeded with replacing the parts and tested unit. Unit is now dispensing water as designed. No leaks where observed after the repair. Molding on wall and floor where still wet, CX is aware

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Georgetown, TX 78633

Lou

Job Details: 10/25/2022

"Arrived on site to inspect refrigerator ice maker leaking water into the ice bin. Upon further inspection, I found the ice maker had just completed a harvest and I found water leaking from the bottom of the IM. I found the tray is cracked. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to reset the controls. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS01

Near Pflugerville, TX 78660

Vincent

Job Details: 10/25/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was the door gasket coming off. Explained to CX the gasket even if it would get replaced it would still be the same because the plastic between the doors are not holding it tight enough. CX also explained ice does not work. I tested the icemaker and found the icemaker harvesting half way. Would have to replace icemaker. He would contact the office if he changes his mind.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Taylor, TX 76574

Cliff

Job Details: 10/25/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circulation pump locked up and replaced pump and motor assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78753

Wesley

Job Details: 10/25/2022

Arrived onsite and found water had not drained. Was able to force a cancel drain. Found issue to be broken actuator causing sequence confusion. Replaced the actuator and calibrated. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC

Near Pflugerville, TX 78660

Cliff

Job Details: 10/24/2022

Arrived on site to diagnose a washer that is leaking during cycle. Found no leaks at time of service and advised customer if fabric softener is not used to turn off softener dispenser to prevent splashover. No repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIS18PNZB2

Near Horseshoe Bay, TX 78657

Lou

Job Details: 10/24/2022

"Arrived on site to inspect ice machine leaking water. Upon further inspection, I found the floor damaged from the customer pulling the unit out of its space (photo). The customer advised that the unit leaked water and it came out from the bottom left corner. I removed the front grill and inspected the water valve and tubing and found no signs of a water leak. Using my floor protector, I pulled the unit out and removed the back cover to inspect the external drain pump. I placed the unit in diagnostics and tested and the unit is operating as designed with no leaks found. I turned the unit on and allowed it perform a normal cycle and the unit continued to operate as designed with no leaks. The external drain pump and hoses were all dry. I advised the customer of my findings. Customer advised that they would keep the unit turned on and if it began to leak again, they would call it in for service. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Hutto, TX 78634

Cliff

Job Details: 10/24/2022

Arrived on site to diagnose a Whirlpool refrigerator WRX735SDHZ03 that is clumping ice in the ice container. Found fill cup frozen over but no ice in fill tube. Thawed fill cup and advised customer on findings and air purge procedure after filter replacement. No repairs needed and no leaks were found at time of service.

We serviced a

GE REFRIGERATOR

Model GFE28GSKFSS

Near Cedar Park, TX 78613

Paul

Job Details: 10/24/2022

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Austin, TX 78746

David S

Job Details: 10/24/2022

"arrived on site for KitchenAid builtin fridge making a squealing noise during water dispensing. I inspected the unit and work area. I found the dispenser squealing with a water filter in and not when out. I attempted to remove the fridge from the cabinet to turn off the water so no water leaks on to the customers wood floor. I found the fridge stuck in the cabinet, pinched between the outer trim not allowing the fridge to move. I spoke to the customer and let them know because of how tight the fridge is in the cabinet, I cannot force the fridge out, without causing any damage to the cabinet. They would have to get the fridge removed and the cabinet trimmed properly.

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Dripping Springs, TX 78620

Kevin

Job Details: 10/24/2022

"Arrived on site and inspected dryer and found it is running properly. Disassembled it and remove all lint from interior. After reassembling started dryer again with airflow meter and found airflow to the exterior is good.

We serviced a

KENMORE DRYER

Model 110.796228

Near Jonesboro, TX 76538

Jonathan M

Job Details: 10/24/2022

"Arrived on site for a dryer that is not spinning. Inspected unit and work area. Did confirm the customers complaint and check for thermal fuse. Found the thermal fuse closed indicating a good thermal fuse. Disassembled the unit and found that that motor shaft had broken that holds the belt. Found the belt stripped due to improper placement of the belts. Went to remove the blower wheel and found it seized on the drive motor shaft. The customer agreed to the repair. Replaced the blower wheel, motor, and belt and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Austin, TX 78735

Luis

Job Details: 10/24/2022

"Arrived on site. No lights in both compartments,door alarm led blinking,removed upper cover found arm not fully engaging switch,righted down screw to door hinge,arm fully engaging switch,hit reset button all lights powered on. Tested door operation good both doors engaging switchess,power cycled unit icemaker ran through a cycle and filled with water.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near Blanco, TX 78606

Andrew

Job Details: 10/24/2022

"Arrived on site and replaced gaskets customer provided upon previous agreement. Replaced gaskets, unit working as designed.

We serviced a

KENMORE DRYER

Model 110.7513241

Near Georgetown, TX 78628

Lou

Job Details: 10/24/2022

"Arrived on site to inspect dryer not heating properly. Upon further inspection, I tested the dryer on high heat on timed dry. The ignitor illuminated and the burner came on, but for a brief period of time (approximately 20 secs). Using my vent test kit, I tested the airflow to the unit and both tests passed. I checked the vent as it vents directly outside and found a large amount of lint on the ground. Using my borescope, I checked the vent and it appeared to be clear. I disassembled the unit and tested the ignitor coils and found the coils bad I removed and replaced the coils and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

MAYTAG WASHER

Model MHW8630HC3

Near Austin, TX 78757

Wesley

Job Details: 10/24/2022

Arrived onsite for detergent load and go dispenser diluting with water. Advised customer to clean tray with vinegar and hot water wash. Test unit for resumed Normal function. In event of ongoing failure. Prescreen dispenser housing and siphon pump and detergent level sensor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Marble Falls, TX 78654

Lou

Job Details: 10/24/2022

"Arrived on site to install previously diagnosed and ordered part. Customer requested an ice maker be installed into their top mount refrigerator. I installed the ice maker and tested without water as there is no water hose connected to the unit. The ice maker operated as designed and called for water as the valve was energized. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model MED6630HC2

Near Austin, TX 78732

Vincent

Job Details: 10/24/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was not drying correctly only in quick dry. Tested unit and found poor airflow. Advised CX to get vents checked to make sure they are not clogged at all. Looks like the venting between the wall they have a flexible hose. Entered diagnostics and found no stored error codes. Called techline and spoke to Bruce SR#7734884724 and advised if theres no clothing touching the moisture sensors they will not operate properly and the unit after 5 min it will start to count down. Unit is operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Austin, TX 78704

Wesley

Job Details: 10/24/2022

Arrived onsite and found unit operating with glass in the drain pump. Preventing normal operation and draining. Cleared pump and tested for normal operation. All checks good. Advised customer on the repair.

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 10/24/2022

"Arrived to inspect no operation of both ovens. I found the left oven could be set, but would not ignite. The right had no reaction to any inputs and appeared dead. I removed and replaced the right ui and the main control and all operations were restored to normal. No gas leaks detected during service.

We serviced a

GE REFRIGERATOR

Model PSB48YSXASS

Near Austin, TX 78738

Luis

Job Details: 10/24/2022

"Arrived on site for water leaking. Found broken drain pan,found water dripping from liner diagnosed insulation

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Bee Cave, TX 78738

Luis

Job Details: 10/24/2022

"Arrived on site for no cool. Removed evaporator cover no traces of uv dye,removed compressor cover no traces of dye on tubing,weld joints or lock rings,checked pressures low side @ -25 high 40 called tech support per tech support pressurized system to 140psi checked all connections with bubble solution no visible bubbles called tech support found pressure slowly dropping while on hold with tech support gave tech support finding per tech support

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS0

Near Georgetown, TX 78626

Maurice R

Job Details: 10/24/2022

Arrived onsite for previously diagnosed parts. Installed pump and latch. Unit is operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model JJW3430DP03

Near Lakeway, TX 78734

Vincent

Job Details: 10/24/2022

"Arrived on site for oven, inspected unit and work area. CX complaint was ERROR code F2E1 us stuck key. Inspected unit and cycled power and still no feedback. Unit will need a new UI panel to fix the issue. CX said they would contact JENN Air to see what they can help them with.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ02

Near Round Rock, TX 78665

Cliff

Job Details: 10/24/2022

Arrived on site to diagnose a Whirlpool refrigerator WRF555SDFZ02 that is not dispensing ice. Found dispenser motor locked up and replaced motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED8620HC0

Near Austin, TX 78757

David S

Job Details: 10/24/2022

"Arrived on site to install previous diagnose parts. I replaced the control and the repair kit(guide wheels, pulley, belt). I reassembled the unit and tested it. It is now working as designed.

We serviced a

GE REFRIGERATOR

Model GSL25JFPC BS

Near Wimberley, TX 78676

Andrey

Job Details: 10/24/2022

"Arrived on site to replace previously diagnosed defrost heater, replaced heater advised customer to thaw out unit for 24-48 hours before turning it on, no leaks detected job complete"

We serviced a

GE DISHWASHER

Model PDW7800N10BB

Near Georgetown, TX 78628

Maurice R

Job Details: 10/24/2022

"Arrived onsite for dishwasher with no water. On inspection the water was turn off under the sink. Once the water was on the unit starting working. I noticed the upper arm was not spinning, I found that the rack was leaning to one side and it was not making connection in the back where the water is supplied to the arm. Fixed the rack so it was level and the upper arm started to spin. No water leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW1

Near Austin, TX 78730

David S

Job Details: 10/24/2022

"Arrived on site for dryer making a horrible noise. I inspected the unit and work area. I found the pulley and guide wheels seized. repair kit(pulley, guide wheels and belt. I installed the repair kit.

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18NNTB0

Near Spicewood, TX 78669

Luis

Job Details: 10/24/2022

"Arrived on site. Found excessive ice production defective bin thermistor,removed ice ran diagnostics all test passed besides defective thermistor. Removed all accessible tubing and parts,all removed parts,water bin and around pump assembly,reassembled unit replaced bin thermistor. Ran diagnostics all test passed,added cleaning solution and ran unit through a clean cycle. used 1 WPW10511923 (Thermistor) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB865GC0

Near Moody, TX 76557

Jonathan M

Job Details: 10/24/2022

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Customer advised that the unit doesnt seem to spin. Tested the unit and did confirm the customers complaint. Found the agitator would be the only one that spins. Checked underneath the unit and found the slider broken.Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Killeen, TX 76542

Tyler

Job Details: 10/24/2022

Arrived on site for washer needing previously diagnosed control. Upon arrival reconfirm issue but found structural damage on control that indicated drain pump was still failing despite resistance being within range. Spoke with CS regarding additional part cost for repairs. Replaced drain pump and controlled and reassembled and tested unit fully and found no signs of leaking in unit now fully functioning as designed as well as being fully responsive. call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near New Braunfels, TX 78132

Andrew

Job Details: 10/24/2022

"Arrived on site and replaced previously diagnosed main control, UI, deli UI and deli UI harness. Unit working as designed. Water dispensing, lights working, compressor running cooling. No leaks detected.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Wimberley, TX 78676

Andrey

Job Details: 10/24/2022

"Arrived on site to test unit for no power, tested unit found shorted console, replaced console ran unit through diagnostics cycle agitator was loose and it got tightened all other components tested good, no leaks detected job complete"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Austin, TX 78735

Matthew

Job Details: 10/24/2022

Arrived onsite for dryer not heating. Upon arrival inspected unit. Pulled unit from wall and found supply voltage issues. Found L1 120vac and L2 80 volts. Notified customer that an electrician will needed to fix the issue and restore the full 240 vac.

We serviced a

WHIRLPOOL WASHING MACHINE

Model WFW95HEXW2

Near Austin, TX 78730

David S

Job Details: 10/24/2022

"Arrived on site for dryer making a noise, customer stated the washing machine was leaking after it had been removed from the cabinet. I inspected the unit and work area. I gained access to the interior of the washer and ran a diagnostics cycle. I found the drain hose not in the stand pipe properly causing water to over flow. I corrected the drain hose

We serviced a

KITCHENAID OVEN

Model KOSE507ESS05

Near Andice, TX 78628

Kimo

Job Details: 10/24/2022

Arrived onsite for and oven that is not cooking evenly. Up arrival I performed a temp test and found the the unit is heated as normal. Cx showed me a picture of bacon the they were cooking in the oven and it showed that One side was crispier than the other. I advised the cx that oven may have hotspots in them and what could help is if they turn the dish they are cooling halfway through the cooking process. As I could not find any sort of failure I contacted Butch at techline and advised of the findings and it was determined that the unit is operating as designed and was given the same advice that I gave to the cx. Sr#7734889534.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kimo

Job Details: 10/24/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new Dispenser W10861000 and tested unit and found unit operating as designed no leaks job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Georgetown, TX 78628

Kimo

Job Details: 10/24/2022

"Arrived onsite for to install properly diagnosed parts. Upon arrival I installed new tub,Sump&motor and tub shield. And tested unit and found unit operating as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSG244LS1

Near Georgetown, TX 78628

Kimo

Job Details: 10/24/2022

Arrived onsite for dishwasher what is flashing the f8e4. Upon inspection I found that the drip pan was full of water which can be cause by an over sudsing issue. I went over properly detergent use and I removed the water and tested unit several time checking for leaks and found none and unit is operating as designed. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Austin, TX 78738

Leonardo

Job Details: 10/24/2022

Arrived on site to test unit for unit not heating. Test unit and found door key not making contact with switches on right side. Adjusted the switch holder on right side closed door and unit heating and door closing correctly job complete.

We serviced a

WHIRLPOOL FREEZER

Model KSCS23FTSS02

Near West Lake Hills, TX 78746

Wesley

Job Details: 10/24/2022

Arrived onsite and found unit leaking from drain tube clog. Found old debris and confirmed the tube had not been cleaned on first repair other than by use of hot water. For this reason the manual removal and cleaning of the drain tube is covered by the one year workmanship guarantee. All checks good.

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Georgetown, TX 78633

David Z

Job Details: 10/24/2022

Arrived on site to diagnose refrigerator with freezer light out. Examined unit and found some RC lights out as well. Replaced freezer module per SP W11460554F. Tested unit and found all lights working properly. Call complete.

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS02

Near Austin, TX 78736

Matthew

Job Details: 10/24/2022

Arrived onsite for oven error code and temperature discrepancies. Tested temperature sensors and both were good. Inspected gaskets are in good condition. No rips tears or stiffness. Issues are electronic. Replaced both controls and UI. Tested unit at 350 degrees and unit is functioning properly. Job complete

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Kingsland, TX 78639

Gerry C

Job Details: 10/24/2022

"Arrived to instal previously diagnosed and ordered parts JBZFL30IGX00. Upon arrival I found the ice bin completely full and the ice was properly sized with a good appearance. I suspect the prior issue was completely due to the supply line freezing and due to current operation and prior findings of all correct voltages and resistances, no further action should be taken. The unit was not set well within the chassis and I corrected and matched to the cabinet. Operational test good, no leaks observed during service. I contacted the MFG tech assist line and advised of my findings, SR# 7734387162, tech Bruce. The tech advised no further action and if future issues arise, W11515313 and W11234554 should be replaced at that point."

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ01

Near Bastrop, TX 78602

Joe Z

Job Details: 10/24/2022

"Arrived onsite for Leaks water. Upon arrival inspected unit and is off. Restored power and ran unit. Found unit is leaking from drain pump. Found drain hose is not secure.Secured hose, And test unit. Watched unit cycle several times and then begin to make ice. Unit is operating as designed. No leaks present at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Austin, TX 78703

Wesley

Job Details: 10/24/2022

"Arrived onsite for door closure issue and temperature concerns with wilting produce. Found customer storing food at the warmest fridge setting. Which was leaning the true temperature in the 40-50 range. Advised that for refrigerated food to stay good it must be maintained at a dry, dark temp of 33-41f and that moisture on fleshy leafy vegetation or in produce bags will allow for faster food wilt. Along with freezing temperatures or temperatures warmer than 41f. Door is operating as designed. Instructed customer on door operation and design."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Smithville, TX 78957

Joe Z

Job Details: 10/24/2022

"Arrived onsite for Dryer Stops Mid-Cycle. Upon arrival test unit and is operating correctly. Customer showed me a video she recorded. Video shows that after after a while unit stops heating and after restarting, the time starts counting down , but the basket is not turning and unit will not heat. After letting the unit sit for more than 10 minutes it will then operate. Need to replace control due to relay not sending voltage. Replaced control and thermistor. Test unit and unit is operating as designed"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Manchaca, TX 78652

Kevin

Job Details: 10/24/2022

"Arrived on site and replaced gasket ordered by previous technician, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Buda, TX 78610

Joe Z

Job Details: 10/24/2022

Arrived onsite to install previously ordered parts. Upon arrival ran diagnostics and got F8-E1 long fill. Test unit on automatic cycle and unit operates correctly. Customer explained that the issues seems to be intermittent. Replaced control W11498796 and water valve W11038689. Unit is operating as designed. No leaks present as this time Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bastrop, TX 78602

Joe Z

Job Details: 10/24/2022

Arrived on site to install previously ordered part. Replaced control W11203924. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS01

Near Wimberley, TX 78676

Andrey

Job Details: 10/24/2022

"Arrived on site to replace 12 LED module per W11606409 S-code S84638, replaced led modules all light are now working properly, unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Wimberley, TX 78676

Andrey

Job Details: 10/24/2022

"Arrived on site to replace previously diagnosed latch, replaced latch, ran diagnostics cycle, all components are running properly, no leaks detected job complete"

We serviced a

MAYTAG DRYER

Model MGD6630HC3

Near Round Rock, TX 78681

Paul

Job Details: 10/24/2022

Arrived onsite for a dryer that has long dry times and keeps adding time when the clothes are already dry. I tested the unit in a regular cycle with nothing in the dryer and it counted down from 57 minutes to 42 minutes and never dropped time or shut off with the UI changing from sensing to wet. The tech sheet in Service Matters does not give diagnostics steps and the service manual I found after removing the engineering digits is for an older model dryer. While on hold for techline I tested the sensor circuit from the control and it tested good. I found the wall outlet with reverse polarity and I explained to the customer that on these newer machines this can make the controls wig out. I explained to the customer how to test the unit and what to look for with no clothes loaded. Mr is going to correct the polarity at the outlet and then will test it and call us if needed. If customer calls back we need to return with the control. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model W5CG3625XB00

Near Georgetown, TX 78633

David Z

Job Details: 10/24/2022

"Arrived on site to diagnose cooktop that was always sparking when plugged in. On arrival found issue was already resolved. Cleaning person likely got chemicals in the switch causing it to short, but once it dried it went back to normal. No service needed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Georgetown, TX 78633

David Z

Job Details: 10/24/2022

"Arrived on site to diagnose range that is shutting off during extended cooking periods. Unit would essentially stop heating, even tho control was powered. Customer said it has happened several times, and they would have to stop the cycle and restart it to fix it. Last time this happened they could not restart it. Replaced control to resolve. Custoner will follow up if issue returns. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Georgetown, TX 78633

David Z

Job Details: 10/24/2022

"Arrived on site to diagnose oven that is not making any sounds from the console. Customer advised me none of the buttons make noise, and no preheat timer noise. I tested the unit and confirmed all sounds were absent, volume set to max. I power cycled the unit and retested. Once power cycle was completed I verified proper operation and sounds present. Advised customer to connect the unit to the whirlpool app to allow for software updates. Unit now working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Wimberley, TX 78676

Andrey

Job Details: 10/24/2022

"Arrived on site to test unit for no ice production, tested unit found ice maker is off, turned on ice maker, ran diagnostics test, IM completed cycle and filled with water, unit is running as designed, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78732

Vincent

Job Details: 10/24/2022

"Arrived on site to install parts ordered. Installed control board, Orion board and sparsh UI. Leveled unit on feet. Unit should be working as designed. No leaks. Where observed during service. Job completed"

We serviced a

WHIRLPOOL COOKTOP

Model G7CE3635XS01

Near Georgetown, TX 78628

Kimo

Job Details: 10/24/2022

"Arrived onsite for a cooktop that has broken knobs. Upon arrival I found that the knobs when broken. I replace the knobs and tested unit and found unit operating as designed, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Austin, TX 78749

Matthew

Job Details: 10/24/2022

Arrived onsite for dishwasher door falling down when opened. Upon arrival inspected unit. Inspected hinges and found left hinge failure. Replaced left hinge W11573703. Tested unit and unit is functioning properly. Customer approved door operation. Job complete