"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and it immediately began to make the same vibration noise as before. I disassembled the unit and inspected the work from previous service repair and all rollers, tension pulley and belt are good. The blower wheel is good also. I found the vent tube and blower housing were loose. Using some sound pads, I secured/tightened the vent pipe and blower housing and tested. The unit operated as designed with no further vibration noises. I reassembled the unit and retested and it continued to operate as designed. I tested again to demonstrate for the customer and the unit continued to operate as designed. No lint observed during service, job completed."

"Arrived on site to install previous diagnose inverter into a KitchenAid SXS built in. I gained access to the failed inverter and replaced it with new. I reassembled the unit and mo I toured the freezer temperature, I found the freezer was at 70 degrees and after several minutes it has dropped 15 degrees. Please allow 24 to 48 hours for the freezer to get down to zero and start producing ice

"Arrived onsite for dishwasher leaking out of the corners of the door. Upon arrival inspected unit. Ran normal load and could not duplicate a leak. Ran test cycle and again couldnt duplicate a leak. Inspected tub and found lower spray arms not attached properly. Secured arm. Found upper spray arm not turning properly due to debris inside channels, arm was cleared out. Customer does have water softener so recommended using less and insuring no items are blocking arms from spinning freely. Customer will monitor and make adjustment .

"Arrived on site to test unit for not cooling tested unit found compressor cycling, found compressor pulling 14.3amps and shutting down after 5 seconds, tested with a different start device but compressor still doing the same thing, stated to customer that he will need a sealed system preformed, will need to replace compressor,

Arrived onsite for DROPPED A PENNY DOWN IN THE DISPOSAL. Upon arrival inspected unit and found penny inside disposal. Removed penny. Test unit and unit is operating as designed. Job complete .

Arrived onsite and found previously diagnosed failed icemaker not producing ice. Repaired icemaker by replacing icemaker module.

"Arrived on site and replaced evaporator fan motor diagnose no previous visit. Dispensed water to ensure reservoir is not leaking.

Arrived onsite for concern with temperature and gas smell occasionally during baking. Tested and inspected the bake manifold and ignition health. Did recreate any leaking symptoms. Verified temp swing is normal and healthy at a 350f bake. recommended using a natural gas plug in detector in an adjacent room to corroborate a leak concern or confirm safety. In event of decision to proceed to repair. Prescreen bake manifold and smart valve.

Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed issue. Found unit would occasionally get stuck in defrost due to failing timer and defrost thermostat.. Unit now functioning as designed. Call complete

"Arrived on site to diagnose range with suspected gas leak that reaulted in various medical symptoms being experienced by the consumer, including customer passing out in kitchen. Went over theory of operation with customer, as well as how each part relating to the gas works. I ran a gas sniffer around the unit, manifold, and inlet lines and did not find an excessive reading. I spoke with the customer at length about the functionality of the safety valve and regulator, and what a gas leak coming from the appliances would sound and smell like. I tested operation and could not verify anything out of the ordinary. I called whirlpool tech line and discussed/documented my findings with them, SR7734989049. Tech Line rep also confirmed that it's highly unlikely that the unit was leaking gas at random / when not in use due to how the safety valve is designed. Tech line did not have any recommendations on repairs as unit is working as designed at the time of service, and there was not verifiable gas leak when I was servicing the unit. At this time there are no reports / service pointers / engineering notes indicating known issues resulting in gas leaks I advised that where safety is concerned to have the house monitored for carbon monoxide, as symptoms seem more in line with carbon monoxide poisoning vs a large gas leak from the unit. No further action to take from the mechanical standpoint, all components are responding to commands and working as designed. Call completed."

"Arrived on site for ice dispenser, inspected unit and work area. CX complaint not dispensing ice. Tested dispenser and it was dead. Tested voltage and had 120VAC to auger motor. Replaced auger motor and replaced water filter that CX provided and tested, unit is now operating as designed. No leaks where observed during service, job completed.

Arrived on site to test unit for unit sparking when not in use. Test unit and found liquid had gotten in to the switch harness creating a short and making unit spark. Called safety and they said they will not cover anything and to use the same reference number as call in.

Arrived onsite for stink coming from washing machine. Determine that the lid was never being left open for air drying. Fill tub to the brim with hot water while mixing in cleaning solution. Let soak. Then agitated unit before draining solution. Instructed customer to leave lid open between washes to allow air drying to improve microbial resistance.

Arrived on site for washing machine making a clicking noise during the start or agitate and spin. I gained access to the gear case and found the splint on the wash coupler rounded off on both the gearcase and coupler.

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found both compartments at room temp. Found all fans and compressor running. Found unit had low side leak but couldnt pinpoint leak in evap coil or other external components. . 5304475098 compressor, 5303918284 evap coil+kit, acces valve, and uv drier.

Arrived onsite for microwave still running with door open. Upon arrival inspected unit. Customer had power cut at breaker. Power unit and tested. Customer stated display has not worked in some time but now unit will not cutoff. On initial power up the keypad would not respond. Power cycled unit again and keypad and display began to function. Ran test multiple times and unit heated and shut off as designed. All components are now functioning after secondary power cycle. Could not duplicate any issues afterworlds. Customer will monitor. Job complete

Arrived onsite for a washer that will not power on. I tested voltage to the EMI filter where the power cord attaches and found 58VAC. I wiggled the cord and had no change. I wiggled the plug in the outlet and then read 123VAC. I tried powering the machine with 123VAC and the unit would not respond. I verified the 123VAC was getting to the UI. . I replaced the UI and tested the unit. The unit worked as designed and the workers washed 2 quick loads while I worked on the other machine. Office to charge the CC on file. There were no water leaks present at the time of service. Call complete.

"Arrived onsite for Not Making Ice. Upon arrival unit is off and ice bin is empty. Test unit , water valve energizes but only getting a small drop of water into water reservoir. Found filter needs to be replaced. Test unit with out filter and operates correctly. Am selling filter to customer. Job complete.

Arrived on site for whirlpool washing machine showing error code LF. I inspected the unit and work area. I found fault codes in diagnostics for long fill time. I ran a diagnostics cycle and found the valves only partially opening not allowing full water flow. I installed the new water valves. I ran a calibration cycle and a diagnostics cycle. I found the unit now filling properly.

"Arrived on site and found saved error codes, F9E1, F3E3, F1E2, F0E5, F0E3, lid lock is in lock position and there is a load with water in tub. Attempted to unlock in diagnostic cycle and it will not respond. Attempted to run drain pump and agitator and nothing will respond. Inspected drain pump and found harness is broken again, took pictures. Repaired harness and washer will now drain and complete a diagnostic cycle, job complete."

"Arrived on site to replace previously diagnosed door panel, replaced panel, job complete"

Arrived on site to test unit for bottom oven door handle damaged. Replaced door handle test unit and unit test good job complete.

"Arrived on site ,replaced control,gearcase , cam,actuator,cap ,belt . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite to replace damaged grill. Replaced grill. Unit is functioning properly. Job complete

Arrived onsite for refrigerator that is not cooling. Upon arrival I found that the unit was unplugged. I plugged the unit in and found that the condenser fan did not kick on. Upon closer inspection of the condenser fan I found that the harness was not connected properly I corrected this and found that the fan kicked on this time and the compressor began to run. I then monitored the amps at the compressor and found that started at 1.amp and fell to .58 amps. I then checked that the Interior fans were running and found that they were. I performed attempted test in rc and found that it started at 64* and dropping to 46* and dropping. I advised customer that the unit should be at its optimal temperature by tomorrow and they should be able to put there food items in the unit. Job complete.

"Arrived on site to inspect refrigerator damage. Upon further inspection, I found the right RC door with a dent in the center of the facing (photo). I removed and replaced the right RC door and transferred the handle and gasket and tested operation. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for a refrigerator that is not cooling properly in the rc section. Upon arrival the cx explained to me that the item at in the fc drawers were cold and would even freeze at times. But the items at the top of the rc would Barely get cold. I gained access to every and found that the was ice buildup in the top of it, Which indicates a defrost issue.i remember the ice and replaced the evap cover and installed the control kit. I then checked that the compressor was running along with condenser fan, they where. Unit is operating as designed job complete."

Arrived on site to diagnose dryer that is not heating when in use. Tested unit and confirmed no heat. Examined and tested safety devices and found high limit cutoff open. Replaced high limit and heating element and retested. Verified unit working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. CX complaint was washer agitator got stuck with pillow case. Inspected unit and removed agitator and inspected washer agitator and found nothing wrong. Agitator was not warped or broken. Ran a diagnostics cycle and no stored error codes where present. Unit is operating as designed. No leaks observed during service. Job completed."

Arrived on site to install a new freezer door on a whirlpool SXS. I removed the old door and installed the new one. I tested the door and found all functions working as designed. Job complete.

"Arrived on site to diagnose oven that is burning food / overlooking items sometimes. Performed calibration on unit. Found temperature averaging at 347, peak at 408 degrees on preheat. Did not make any adjustments to the calibration. Advised customer to allow 10-15 mins after preheat to allow Temps to stabilize, since temps are staying high. Also recommended to connect unit to wifi to allow for software updates. Call complete."

Arrived on site to replace heating element and shield. Replaced both parts test unit and unit test good job complete. Left heating element with customer.

Arrived on site for a wash machine that is making a rattling sound. Inspected unit and work area. The customer advised the sound sound of metallic is there something was banging around during the spin cycle. Ran the unit through a high-speed spin and confirm the sound but heard that sound coming from the inlet water hoses banging up against the back of the cabinet. Did explain to the customer the issue and advise them to pull out their washer a little or to add some insulation to those hoses to door the sound of the rattling. The unit is working as designed. Call complete.

"WTW5000DW3 Arrived to inspect screeching noise. I found the gear case had failed and the main driveshaft had dropped down, causing the cam assy to screech and wear badly. The gear case was in the early stages of seal failure as well. I removed and replaced the gear case and cam and found the belt required replacement and I gave a discount on the belt. The capacitor tested at 44.8 ?F, the unit required basket centering and I tightened the hub assembly. Operational test good, no leaks observed during service."

Arrived on site for washer leaving liquid and fabric softener area. Upon arrival confirmed issue and found cause of failure with no air codes in diagnostics was due to the dispenser cat not sitting properly in the drawer. Replace drawer and found unit now functioning as design and no longer living large amounts of liquid in there. Call complete

"Arrived on site for a dryer that is steaming up the user interface even after having the vents cleaned. Inspected unit and work area. The customer advised that they still have issues with her unit steaming up the user interface one especially after several cycles in a row. Unfortunately I did not have a vent tester kit on my truck so I checked all gaskets in the front and could not find any evidence of any tears or damage done to either gasket. Did not find any steam or water residue around the door. I called Whirlpool Techline and spoke to Rob SR# 7734995256. He advised that after several checks, the issue would be with the customers venting. The customer has a rectangular vent going through the ceiling up into the attic. Rob advised that the customer Hass to have a 4 inch circular heavy duty vent going through the home for the venting to work properly. He stated the current set up does not meet whirlpools requirements for this dryer and advise not to make any repairs until the venting has been corrected. The customer advised they will attempt to fix the venting and will call back if any other issues persist. Call complete."

"Arrived on site for a refrigerator that is still making a knocking sound while in use. Inspected unit and work area. The customer showed me a couple videos of the unit still making the knocking sound even after the prior visit. I checked underneath the unit and did not find any refrigerant lines to contacting each other or rubbing up against anything. Added to sound pads to the compressor. I called Whirlpool Techline and spoke to TJ SR# 7734892312. He advised that because weve already followed the service pointer , the issue would be considered normal ad referenced the customer to page 34-35 of the use and care guide dealing with noises coming from the refrigerator. He advised to make no repairs and to advise the customer that there are no repairs that can be done to fix this issue. Call complete."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the gear case, hub, cam, belt, capacitor and wash plate and re-calibrated the unit. I tested within service test mode and the unit had all functions present. No leaks observed during service."

"Arrived on site to test unit for broken cooktop, removed unit from box and found glass broken on front left corner, replaced cooktop, left unit on counter top, installers are in the process of getting it installed, job complete"

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control box and tested the unit. The unit began cool and operate as designed. Call complete.

Arrived onsite for washer stopping in middle of the spin cycle. On inspection found errors then found that the rotor and slider teeth were rounded off. Replaced the rotor and slider and tested unit. The unit is working in manual mode and tested in automated mode and the unit passed both.F7E9 F7E5 F7E8 F5E4

Arrived onsite for a cooktop with 3 burners are too high. Upon arrival I found that the 2 left burner higher than normal and the right rear burner the same. I adjusted the gas valves on all of them and tested unit and found that the unit is now operating as designed. Job complete

"Arrived on site to test unit for working intermittently, customer stated that Refrigerator has been working fine since last repair, customer did not notice any cooling issues or P/O error codes, but ice maker stopped working 3 weeks ago and then started back up on Saturday, tested unit, did not find any error codes on test 66 and no error codes on IM, ran harvest test and it passed, Ice maker has a full bin of ice and cubes look uniform, did not find any breaks in pantry harness, advised customer to monitor and if issue happens again, recommend replacing IM and Control UI, at this time unit is running as designed, no leaks detected job complete"

Arrived on site to diagnose range with disconnected oven door due to a hinge issue. On arrival I found the spring loaded hinge was locked in place. I reinstalled the door and was able to properly seat the hinges in their receivers and lock the clips. Tested and verified proper operation. Call complete.

"Arrived on site for loud noise. Customer played recording of noise,diagnosed ice hitting fan blade,no ice build up at time of visit raised setting up 2? to prevent ice build up on evaporator"

"Arrived on site ,replaced fabric dispenser ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to diagnose washer making noise when its running. Customer showed me a video of unit in use, and when unit is agitating, on the reverse you can hear a slight grind. I ran the unit in diagnostic and regular cycle and could not recreate the noise. I diassembled the bottom end and did not see any components showing signs of rubbing or contact. I removed the washplate and found no debris under it. Reassembled and ran again. Could not verify the noise. Advised customer to keep running the unit to allow items to break in, which should allow smoother sliding on the splutch, and remove any teeth grinding. Customer will follow up if issue returns. Call complete."

Arrived on site to diagnose a refrigerator that is not cooling properly. Found customer had unit off when I arrived but unit had evidence of defrost failure. Heater tested good indicating control failure. Installed new ui and hv controls from kit. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose a dishwasher that is not cycling properly. Found loose wiring connection at control, causing pump to only run intermittently. Rewired unit properly and all is working properly at this time and no leaks were found at time of service."

"Arrived on site and replaced all parts diagnosed on previous visit, after replacement insured voltage to mullion is correct, Customer also added that left hand fresh food door sticks out slightly more than right hand fresh food door. Also that on the side the right hand door does not look as level as the left-hand door took pictures. Explain to customer that doors do not have this kind of adjustment, as long as gaskets are closing and creating a seal they are operating properly and according to techline this would be considered a cosmetic issue only, 7734989166, job complete"

"Arrived on site to inspect refrigerator noises and no cool. Upon further inspection, I found the unit pulled out and unplugged. The customer advised the unit was making unusual noises and not cooling properly. I plugged the unit in and tested the compressor and found 2.89amps. The customer advised too that the unit began to make beeping noises and they found the UI with PO and not working which is when they unplugged the unit. I advised the customer of the issues with this model and advised the compressor needs to be replaced and possibly the evaporators. I researched warranty on this unit and found the sealed system is covered for 10 yrs. Customer advised that they do not want to repair the unit as its already cost them too much money. I provided a disclaimer, written by management, to my customer. Customer advised they would purchase a new unit. Unit left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site , replaced control. Ran preheat on oven and all top burners are heating . Job complete"

"Arrived onsite and found the harness and sensor bars testing properly from the control, however found due to type of loads and the consistent use of dryer sheets. Sensor function periodically causing premature completes. Advised customer to use timed dry and towel feature for a cycle with consistent results for their needs. All else checks good."

"Arrived on site to diagnose a Whirlpool refrigerator WRS325SDHZ01 that is not dispensing ice or water. Found fouled out aftermarket filter preventing waterflow through unit. Advised customer on findings as well as recommended filter EDR1RXD1. No further repairs needed, and no leaks were found at time of service."

"Arrived on site and sound door panel is dented. After replacing door panel dishwasher is correct, Could not run a diagnostic cycle home is not complete and there is currently no power to the dishwasher, job complete"

Arrived onsite to install previously ordered parts. Replaced FC door. Test unit and all functions are operating correctly. Job complete

"Arrived on site to inspect refrigerator that wont dispense ice. Upon further inspection, I removed the ice bin and tested the dispenser motor and found it operating as designed. I checked the empellar and found it stripped on the motor shaft. I removed the divider from the ice box. I attempted to remove the empellar from the shaft and it would not come off. Due to this, I replaced the divider (WPW10309864 ), dispenser motor (W11310391 ), and empellar (WP63052-2 ) and transferred the ice maker harness and ice maker. Reassembled the parts and placed them back in the ice box and tested. Unit is operating as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."

"Arrived onsite for fridge on low ice production. On inspection found the ice tray was full, informed CX that the ice maker only produces so much ice day. The Ice tray is a low profile unit, does not hold a lot of ice. Found that there was a hand towel attached to the crisper drawer that was getting caught in the freezer door ever-time you open the freezer. CX told me that under the fridge had not been vacuumed since they bought fridge. The coil was full of dust and dog hair that was causing the unit not to operate efficiently. CX will keep watch on the ice production. To see if clearing the coil helps the production of ice. No water leaks detected during service."

"Arrived on site to diagnose dryer making loud noises when in use. Ran unit and confirmed the unit sounded like a very rattle freight train. I disassembled the unit and did not see anything obviously damaged. I replaced all rollers and idler and tested again. Found noise still present. Insulated blowing housing with sound pads, and still had vibration. Removed blower wheel cover and found the blower wheel was cracked and separated on top. Replaced blower wheel and tested. Verified unit is back within normal operating standards. Call complete."

Arrived on site to test unit for damaged f feet. Test unit and found left and right feet damaged. Replaced all feet test unit and unit test good job complete.

"Arrived to instal previously diagnosed and ordered parts. I replaced the FC self close assembly and tested and the FC door operated as designed. Further inspection revealed a section that was approximately four inches in length, at the lower corner of the left door at the mullion end that had the internal magnetic material damaged within the previously replaced gasket. I removed and replaced the gasket and the sealing issue was resolved. I checked the evaporator and found moderate frost, to be expected with the type of air gap found within the RC gasket and I removed it. I verified the drain tube assembly was correctly connected and operable. The unit operated as designed, no leaks observed during service."

"Arrived on site to install previously diagnosed parts. Installed all parts ordered by previous tech. Tested unit after, unit is operating as designed. No leaks service. Job completed."

Arrived onsite to install previously ordered parts. Replaced door stop piston. There was no change. After further diagnosis. Found switch holder was not mounted correctly to chasis. Reinstalled switch holder and test unit. Unit is now operating as designed. Tested unit by heating cup of water for 1 minute 3 times. Job complete

"Arrived on site for no ice. Diagnosed a defective water sensor,replaced water sensor ran diagnostics all test passed."

Arrived onsite and found burnt module component. Replaced the module W10857232. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for a refrigerator with the gaskets tearing. I replaced both refrigerator door gaskets and heated them to mold them for the correct seal. Both door gasket are sealing correctly. I went over leaving the humidity control on at all times. I went over water filter replacement. All is working as designed at this time. Call complete.

"Arrived on site or refrigerator, inspected unit and work area. CX complaint was Freezer building ice and ice cream soft. Tested temps and FC 5? RC 37? CX had open freezer wen I got there so it explains the freezer temp being slightly higher. Adjusted temps to recommended they where set to high. Unit is operating as designed. No leaks where observed during service. Job completed."

Arrived on site to test unit for fan not working test unit and found. Fan not plugged in. Connected fan test unit and unit test good job complete

Arrived on site to test unit for fan not working. Test unit and found screw holding fan blade not allowing blades to turn. Removed screw test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Gained access to replace heating element. Replaced and tested for leaks. No leaks where observed during service. Job completed."

Arrived on site for refrigerator with doors uneven. Upon arrival confirmed issue and was able to correct unevenness by relvling unit. Doors aligned. Call complete

"Arrived on site to diagnose a washer that is not cycling properly. Found no hot water to unit and drain improperly connected causing siphon. Advised customer on findings and plumbing issues will need to be addressed to correct issue. No further repairs needed to washer itself, and job is complete."

Arrived on site to replace previously ordered parts for range. Replaced all 4 orifice holders and spuds. Tested unit and found all is functioning properly at this time.

"Arrived on site to test unit for rust and damaged adjusters, customer stated that whirlpool told him the adjusters and rack is covered under warranty, advised customer to call whirlpool customer service and ask the to provide him with a concession number for the Adjusters, stated to customer that only the racks are covered, inspected upper rack and rust in multiple areas, top rack that was provided was damaged and not the correct color, inspected bottom rack and found that is rusting as well, will need top and bottom racks to fix unit, ordrng 1 W10728863 (Top rack) and 1 W11498446 (Lower rack)"

"Arrived on site to test unit for not spinning, tested unit found unit is spinning but drain pump is not extracting water, inspected drain pump filter, did not find any restrictions, will need drain pump to fix unit, ; ordrng 1 4681EA2001T (Drain pump)"

"Arrived onsite for refrigerator building ice in fresh food compartment. Upon arrival inspected unit. Found evaporator and found completely iced over. Ice is also interrupting fan operation. Per Whirlpool service pointer . Recommendations are to replace the fan scroll, thermistor and update UI. Unit will have to be manually defrosted before next appointment. ordrng 1 W11509096 (UI)"

"Arrived on site for a cooktop that is tripping the breaker intermittently. Inspected unit and work area. The customer advised that the unit is tripping the breaker on her cooktop and oven which share the same breaker. She advised that sometimes shell use either one and itll work fine but other times it will tripped the breaker. She did not notice any specific element that is causing this failure as it is random. Ran the unit through high heat testing on all four burners at the same time and could not get the unit to fault. I ran the oven at 375?F bake and ran it up to 375?. As soon as I turned on the cooktop, found the breaker tripping. I did advise the customer that the issue is most likely an electrical supply issue due to being split on a shared breaker. Found the breaker was extremely old and is on the outside of the home and is properly. Attempted to call Techline but was unable to do so due to Whirlpool training. Spoke to SW and was advised that my suspicions were correct in the voltage issue and that whirlpool requires the both units to be wired onto their own separate designated breakers. Advise the customer of the issue and the unit is working as designed. Call complete."

Arrived onsite and found a shorted control. Found unit run motor had shorted the control. Multiple failures amounting to replacement cost in repairs. Customer not interested in a repair at this time. ordrng 1 W11283592 (Motor)

Arrived on site for whirlpool bottom mount fridge not producing ice. I inspected the unit and work area. I gained access to the ice maker and forced a cycle. The ice maker wouldnt cycle. I found only 13 vac to the ice maker. I pulled the freezer door switch W11396033 and found not intermittently not closing the circuit to the ice maker. I jumped the harness and found the ice maker cycling and filling with water. ordrng 1 W11396033 (Freezer switch)

Arrived onsite and found water seeping from rear of unit during drain cycle. drain pump and drain hose and shock absorbers. ordrng 1 5215ER2002G (Drain nose)

"Arrived on site to inspect washer with lid locked. Upon further inspection, I found the unit non-responsive. I checked voltage at the outlet and it is good with good polarity. I removed the control panel and found the control had shorted (photo). I tested voltage at the control and its getting 120V. I tested the drain pump from the control and its showing 1.5ohms when it should be reading 17.8-21.8 ohms.; ordrng 2 W11543994 (Main control)s and 1 W11394572 (Lid latch assembly) and 1 W11478524 (Fascia) and 1 W11399437 (Drain pump) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"

"Arrived on site. Found damaged exchanger line to evaporator,prev company installed new exchanger to original compressor,diagnosed unit will need a new compressor,heat exchanger,evaporator and tubing. Will order inverter and main control incase needed. ordrng 1 W10508992 (Exchanger) and 1 WP2316878 (Heater pan) and 1 W10818296 (Control) and 1 W10629033 (Inverter)"

Arrived onsite for a cooktop with the RR dual burner not working. I found the control defective. The element tested good.When I opened the bag for the new control I found the wrong part number stamped on the control but the part number on the bag and AEX tag was correct. The control will need to be ordered again. ordrng 1 WPW10215034 (Infinite switch) and 1 Checkpart (Make sure the part number on the switch is the same as whats on the bag.)

Arrived on site and found homeowner already has a 6ft waterline on hand. This is not long enough And it was also the length prescreened. A 10 foot waterline will be needed ordrng 1 8212486 (10 foot waterline)

Arrived onsite for a washer that gets a splash of water and it doesnt advance or fill. I tested the washer and found it filling just fine in diagnostics or a regular cycle. I found the unit would not agitate or spin. I found the door lock working as designed. I found no power out of the motor relay on the UI control to the inverter control. The UI control needs to be replaced. I replaced the UI control and had the same results. I tested the motor windings and found them good. It was determined that either the new UI was defective or the inverter on the motor is taking the UI control out. Ordering the motor and the UI board but the customer needs to be called first. Office to RS pending customers decision.; ordrng 1 WH12X20814 (UI control) and 1 WH20X23194 (Motor)

"Arrived on site to diagnose refrigerator with light out in freezer section. Examined switch and found switch is good. Checked voltages at led module and found good voltage, indicating good bad module. Ordering new module to replace.; ordrng 1 W11602886 (Light module) and 1 W11546690 (Control)"

"Arrived on site for washer not finishing cycle , leaving load wet . Ran diagnostics got 7-3,7-4 errors . Ran test wash and shifter making a lot of noise . Found oil splashed on cabniet . Ordering Wash plate ,gearcase , stator , slider , clutch . No water leaks detected at time of service. Cal, to set return ; ordrng 1 W10905025 (Slider) and 1 W11185701 (Gear case) and 1 W10905022 (Clutch) and 1 W10834917 (Wash plate) and 1 W10006483 (Stator)"

"Arrived on site for a wall oven that has an oven door that is rattling. Inspected unit and work area. Did confirm the customers complaint and disassembled the upper door. Found all screws in place and the issue with the metal glass rattling against the clips. Attempted to adjust all clips holding the glass and was unable to remove the light rattling sound occurring. I called Whirlpool Techline and spoke to Chris SR# 7734985265. He advised that this issue may just be due to having to be serviced out in the field but to go ahead and order the outer door, metal glass, and clips for repair. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11602609 (Outer glass) and 2 W11598131 (Glass clip)s and 1 W11600213 (Middle glass)"

"Arrived onsite for refrigerator not cooling after repair. Upon arrival inspected unit. Found ice block on cap tub right hand corner of evaporator. Checked pressure and recorded 0psi at high side with unit off, should have been equalized. Called tech line for assistance. Tech, Rob, Gas stated unit should be equalized at about 28 psi. Ran unit and high side did not move, low side dropped in pressure. Tech recommended running nitrogen at 140 psi to clear restriction. Running nitrogen Low to high. Then holding vacuum for 20 min. Provided SR#7734986741. Ran nitrogen and found blockage at cap tube to dryer. Cleared line and replace new dryer. Vacuum held and when to charge however refrigerant was leaking from charge tube. Will need to return with corrected charting tube, pull vacuum and recharge. ; ordrng 1 R600kit (R600 kit)"

Arrived on site to diagnose a refrigerator that is leaking. Found water valve seeping causing damage to icemaker fill line. Valve and line will need to be replaced to complete repairs. Return date set .; ordrng 1 W11415785 (Tube) and 1 WPW10312696 (Valve)

Arrived onsite for MW not powering up. On inspection found a sensor was burnt in the back side of the unit. Replaced the wiring harness and tested unit. The unit was heating a 1100 watts and heated a cup water to 212?. The unit was operating as designed.

Arrived onsite for Not Dispensing Crushed Ice . Upon arrival test unit and not dispensing neither cubed or crushed ice. Found Dispenser Impeller is stripped onto the dispenser motor shaft causing auger not to push ice out of bin. Need to order impeller and motor. Office to reschedule ; ordrng 1 WP63052 (Impeller) and 1 W11310391 (Motor) and 1 WPW10309864 (Ice box divider)

Arrived on site to diagnose range with deformed panel. On arrival found the trim on the right side of the outer door glass is peeling off and warped. Ordering new outer glass panel. ordrng 1 W11176456 (Outer Glass) and 1 W11178521 (Nameplate)

"Arrived on site for Maytag commercial washing machine not agitating. I inspected the unit and work area. I gained access to the gear case and tested the capacitor, motor and shift actuator, I found the shift actuator way out of range. I replaced the actuator, because the actuator was out of range I am ordering the control to complete the repair. ordrng 1 W11411581 (Control) and 1 W10528947 (Hub)"

Arrived onsite for previously diagnosed parts. On inspection found the Wrong part was sent with me. Reschedule when we get the right part. No water leaks detected during service ;

"Arrived onsite for a dishwasher displaying an F8E4 error. The customer stated the last couple of times they washed dishes they were not clean. I checked stored error codes and found an F8E4, FAE2, F8E2, & F7E1. I cleared the codes and started the service diagnostics cycle. The drain pump started immediately and the wash pump started a few seconds later. I found the unit drawing 4.5 amps because the wash pump was locked up. I tried a regular cycle and the same thing happened. The unit never tried to fill with water and there was no voltage to the valve. I found the float switch sticking so I replaced it and retested getting the same results. The control, sump and motor, & vent need to be replace then the unit tested. The fill valve could possibly need to be replaced. Ordering W11416362 sump and motor and W11434044 fill valve. Marking other parts as use on return visit. Office to RS.; ordrng 1 W11416362 (Sump and motor) and 1 W11434044 (Fill valve)"

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found defrost issue in fc. Found thermistor value of evap thermos over 60k (buried in ice. Rc compartments was at 2-3k (around 60-70degrees). Found control was failing to read accurate temps. Will need office to reschedule once availability of parts is known.; ordrng 1 W11546690 (Contrl) and 1 W11546681 (Harness wires) and 2 WPW10384183 (Thermistor)s

"Arrived on site and inspected refrigerator and found both sections are 50?. Inspected freezer evaporator and there is no price pattern. Customer states it has slowly gotten worse over the past month. Sent pictures into TV/service management there is likely a leak in the refrigerant system. Seal system will need to be redone, They are 600 kit the process valve the dryer the compressor and the evaporator for parts; ordrng 1 R600kit and 1 W11580057 (Compressor) and 1 W11546605 (Evaporator) and 1 W11632924 (Condenser) and 1 Sf8404 (Stub)"

Arrived on site for range not allowing oven to heat. Upon arrival confirmed issue. Found cause of failure was loose connection on element wire leading to arching and element burnout. complete repairs with new bake element and wire connector

"Arrived on site for cooling complaint. Compressor running no air flow,found evaporator fan not running,ran diagnostics fan not powering on,checked voltage at liner harness reading 12.6vdc power at harness diagnosed a defective fan motor,ordering a new fan motor,informed customer part is on backorder and we will place the order. ; ordrng 1 W11578030 (Evap fan motor)"