We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Whitney, TX 76692
Tyler
Job Details:
11/02/2022
Arrived on site for washer not allowing any functions. Upon arrival confirmed issue and was not able to enter diagnostics due to control not responding and found cause of failure had been because drain pump and shorted out taking the controller with it. After replacing both parts and getting all those for repairs I was able to reassemble and test unit with new drain pump and control and found that unit now operated as designed except for the inlet valve on the cold side not allowing any water into the unit even though it had a proper 120 V connection. We need with customer once availability of part is known an authorization is required for the following part W11168740 inlet valve ordrng 1 W11168740 (Cold inlet valve) and 1 Cnote (Needs more autho)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78737
Luis
Job Details:
11/02/2022
"Arrived on site. With protective film on door found no issues with door,installed new door removed protective film found defective finish on door ordering another door. ordrng 1 13107888SQ (Left hand door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Manor, TX 78653
Matthew
Job Details:
11/02/2022
"Arrived onsite for refrigerator not cooling in fresh food section and not freezing items in freezer section. Upon arrival inspected unit. Found fridge warm and freezer not cold. All items were thawed. Removed evaporator cover for inspection. Found no frost pattern. Only a small portion of the cap tube was frosted. Compressor pulling.3 amps. Unit having sealed system issues . Ordering compressor, evaporator, access valve, dye dryer, and lokring kit. Unit has aluminum lines. Will need minimum 2 hrs. ordrng 1 W11605926 (Compressor) and 1 W11407409 (Evaporator) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Lokringkit (Lokring kit)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Spicewood, TX 78669
Kevin
Job Details:
11/02/2022
Arrived on site and inspected refrigerator and found an air gap on the top of the freezer gasket. Customer is also experiencing nuisance tripping and deli drawer cover door is cracked. Discussed nuisance tripping and possible solutions and gave customer Service pointer W11525530 For nuisance tripping. Cleared all ice from freezer and reset gasket with heat gun and it is now working properly. Will need to order deli drawer cover door ordrng 1 W10827015 (Cover)
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Round Rock, TX 78665
Cliff
Job Details:
11/02/2022
Arrived on site to diagnose a washer that is not cycling properly. Found lock assembly broken and it will need to be replaced to complete repairs. Return date set for ordrng 1 WH08X32697 (Lock)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Liberty Hill, TX 78642
Maurice R
Job Details:
11/02/2022
"Arrived onsite for dented oven door. The door has dent, ordering oven door W11600222 ordrng 1 W11600222 (Oven door) and 1 W10839793 (Badge)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near New Braunfels, TX 78132
Andrew
Job Details:
11/02/2022
Arrived on site to test unit for leak. Found reservoir was overflowing. In diagnostics water level sensor was reading full when reservoir was empty. Recommend replacing recirculating pump. ordrng 1 W11542867 (Recirculating pump)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Georgetown, TX 78626
Maurice R
Job Details:
11/01/2022
Arrived onsite for washer not finishing a cycle. On inspection found 2 errors F8e1 f0e5 f0e2. Ran diagnostics mode and the cold water inlet was slowly filling the unit. Hot water filled the unit as designed. Installed the cold water inlet valve and retested the unit. The unit is working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Leander, TX 78641
Kimo
Job Details:
11/01/2022
Arrived onsite for a range oven that has a broken control panel. Upon arrival cx demonstrated to me how he unit would scroll though its operating/function on its own. Which tells me that the console is defective. I replace the console and tested unit n found unit operating as designed. Cx will connect unit to her WiFi.. job complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Liberty Hill, TX 78642
Lou
Job Details:
11/01/2022
"Arrived on site to inspect dryer not drying the clothing. Upon further inspection, the customer advised that they are having to dry the clothing at least three times just to get the clothing dried. Using my vent test kit, I tested the unit in the Air Fluff mode and the first two tests failed (photos). I demonstrated for the customer and again the test failed showing poor airflow. I tested the unit with heat and found the unit element illuminating in the back left corner vent. I found the vent tube at the back l f the unit is the correct firm tubing that the manufacturer recommends. I recommended that the customer have the vents checked/cleaned and also checked the venting that goes up to the roof or the rot he side of the house. I referred the customer to pages 17 & 18 of the installation manual regarding vent lengths and number of elbows. No lint observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Cedar Park, TX 78613
Paul
Job Details:
11/01/2022
Arrived onsite for a microwave/oven combo to replace the previous diagnosed parts. I replaced the main control and set the offset in the UI back to 0. I tested the oven and after preheat I found the oven cycling between 335-365 degrees while set at 350 degrees. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KUWL214KSB
Near Dripping Springs, TX 78620
Luis
Job Details:
11/01/2022
"Arrived on site for unit not powering on. Diagnosed loose connection to display,reconnected harness powered unit on."
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Belton, TX 76513
David Z
Job Details:
11/01/2022
Arrived on site to install new sump and motor assembly diagnosed on previous visit. Installed new sump and motor and tested unit. Verified with customer present that unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Kyle, TX 78640
Kevin
Job Details:
11/01/2022
"Arrived on site and inspected washer and found safe error code for high water temperature during Rinse cycle. Found Hot and cold water were swapped. Corrected this and washer is now working properly. Also found apartment resident has a very unbalanced load in the washer. They are not home to explain why this is important. Spoke with apartment maintenance and they will attempt to pass on to apartment tenant correct loading, job complete"
We serviced a
KITCHENAID COOKTOP
Model KECD806RSS04
Near Lakeway, TX 78734
Vincent
Job Details:
11/01/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was the triple burner is staying stuck on high on all positions. Tested unit and found the infinite switch for the FL is bad and will need to be replaced ordrng 1 WP8286070 (Lf infinte switch)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ1
Near Killeen, TX 76549
David Z
Job Details:
11/01/2022
"Arrived on site to diagnose range that is heating the oven when plugged in. Examined unit and found the broil element is generating heat even when it's not fully powered. Found element is grounding to chassis, and is heating even with 120v. I also found the front right element switch (orange) is scorched and needs to be replaced as well. W14RSZ1WPL1 autho. Ordered parts. ; ordrng 1 W10856603 (Broil element) and 1 WP3149400 (Infinite switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Leander, TX 78641
Kimo
Job Details:
11/01/2022
Arrived onsite for a refrigerator that is not cooling and a clicking noise coming for the unit. Upon arrival I Inspected the evap and found none frost pattern developing. The evap fan was running. I check the compressor and found that the stat device wa cycling on and off Rapidly. I tested unit with known good start device And found that the unit began to run I monitored the evaporator and found a nice frost pattern developing in the unit continue to run. ordrng 1 WPW10448874 (Start device) and 1 W11179313 (Cap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Kevin
Job Details:
11/01/2022
"Arrived on site and inspected dishwasher, Found copper grommets on heating element. Water has been leaking through this and caused damage to floor under dishwasher. Heating element will need to be replaced, will also bring back new insulation and control board. ordrng 1 W11410066 (Control) and 1 W11573704 (Shield) and 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEW
Near Georgetown, TX 78633
Lou
Job Details:
11/01/2022
"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I found the ice maker in the on position and only 3 cubes in the bin. Using my jumper wire, I tested the ice maker from points T to H and it failed. I tested the fill tube and it too failed. I am ordering the ice maker and scheduled return service ordrng 1 WPW10190981 (Ice maker) and 1 CNOTE (SCHEDULE AFTER 1PM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78723
Wesley
Job Details:
11/01/2022
Arrived onsite for a freezer door dent replaced stainless freezer door to repair. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Andrey
Job Details:
11/01/2022
"Arrived on site to install previously diagnosed oven bottom, installed bottom, unit has no more missing parts and is functioning properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78750
Vincent
Job Details:
11/01/2022
"Arrived on site to install parts for refrigerator ordered by previous tech. After disassembling I found further damage on door hinge, the square guide for door switch cam was striped. Will have to order hinge and bushing and return with all parts previously ordered. ordrng 1 WPW10485980 (Door hinge) and 1 WPW10485980 (WPW10485980) and 1 WP2316859 (Bushing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Austin, TX 78759
Luis
Job Details:
11/01/2022
"Arrived on site. Diagnosed a defective compressor,ordering new compressor job will need 2 hrs; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 W11559685 (Tray drip) and 1 Lockringkit (Lockring kit) and 1 R600kit (R600 kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near New Braunfels, TX 78132
Andrey
Job Details:
11/01/2022
"Arrived on site to test unit for water leak, ran diagnostics cycle and could not detect any leaks, customer stated that it happened in the middle of cycle, put unit into normal wash, after 15 minutes notice pooling up in compressed joint, it being absorbed by the insulation and then started to drip from it, will need a tub to fix leak, ordering tub, ; ordrng 1 W11409866 (Tub)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, TX 78155
Andrew
Job Details:
11/01/2022
Arrived on site to test unit for not responding. Verified voltage to control but not responding. Recommend replacing control. ordrng 1 W11170317 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Georgetown, TX 78628
Paul
Job Details:
11/01/2022
Arrived onsite for a refrigerator that is frosting in the FC. I found the FC gasket not sealing at the bottom of the door because the door is bowed up and not allowing the gasket to meet the chassis correctly. Pics are in SD Mobile. The door will need to be replaced. Ordering 12977880SQ door; ordrng 1 12977880SQ (Door-Stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Taylor, TX 76574
Cliff
Job Details:
11/01/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor locked up and it will need to be replaced with drier to complete repairs. . R600 unit.; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Coupling) and 1 WPW10143759 (Uv drier) and 1 R600 (R600)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78747
Scott
Job Details:
11/01/2022
"Sent wrong part ,reordering correct . ordrng 1 W11569112 (Dispenser ,)"
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near The Hills, TX 78738
Scott
Job Details:
11/01/2022
Arrived on site for rear burners running too hot Tested burners and found element would cycle normal for a few cycles but then stayed on and wouldnt cycle off . Ordering rear burners and switches. Call to set return ; ordrng 1 W10275048 (Right rear element) and 1 W10437092 (Right rear switch)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elgin, TX 78621
Matthew
Job Details:
11/01/2022
"Arrived onsite for washer making loud noise. Upon arrival inspected unit. Ran unit in auto test and noise was apparent. Inspected underneath unit and found cabinet and motor components saturated in oil. Gearcase was leaking oil. Rotor and stator are scraping. Removed washplate nut for inspection and found threading stripped but drive shaft, washplate is also rusted. Will need complete rebuild. Ordering Gearcase, rotor, stator, slider, washplate , rotor bolt, washplate bolt, washplate, clutch , and spanner nut. Will need AUTHO. ; ordrng 1 W10754448 (Clutch) and 1 W10752189 (Rotor screw) and 1 W10909670 (Spanner) and 1 W10752187 (Washplate bolt) and 1 W10754158 (Stator) and 1 W10775188 (Washplate)
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Austin, TX 78738
Scott
Job Details:
11/01/2022
"Arrived on site for oven knobs flashing . Unit is not letting me into diagnostics. Non responsive ,can turn on oven lights but cant turn off unless flipping breaker . Top burners are normal. . Checked connections at control . Ordering UIs ,latches ,proper and control and expansion control. No gas leaks detected at time of service. ; ordrng 2 W11492302 (Ui conrtol)s and 1 W11317945 (Contol expan) and 2 W10622170 (Probe)s and 2 W10830016 (Latch)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78753
Joe Z
Job Details:
11/01/2022
Arrived onsite for unit leaking water. Upon arrival test and inspected unit. During fill found water leaking from sump. Provided pic of the area on SD. Need to order Sump and motor W11416363. ; ordrng 1 W11416363 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Georgetown, TX 78628
Lou
Job Details:
11/01/2022
"Arrived on site to inspect washer gasket damage. Upon further inspection, I found the bellow twisted on the left side. I removed the top panel and found the left drum spring missing and the right spring barely hanging on. I was able to get the right drum spring adjusted. I pulled the unit out and removed the back panel and found the spring hook had broken off the spring (photo). I inspected the components under the drum and didnt see any other damage except maybe the back left shock. I am unable to test the unit at this time due to its status. I am ordering the drum springs and will return with all prescreened parts. Unit left unplugged for safety, the top panel sitting to the left of the unit and panel screws taped to the dispenser. No water leaks observed during service.; ordrng 2 W11314394 (Drum spring)s"
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Pflugerville, TX 78660
Joe Z
Job Details:
11/01/2022
"Arrived onsite to install previously ordered parts. Replaced element W11259508, and switch W11259362. Test unit and right front burner still not operating. Called techline for assistance.After series of test. Getting 120 from red wire at switch, but There is no voltage from black wire at switch. Tech recommended replacement of Main harness W11110552 SR#7734948355. Ordering main harness W11110552. ; ordrng 1 W11110552 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Leander, TX 78641
Kimo
Job Details:
11/01/2022
Arrived on site for dishwasher with no power upon arrival I checked the circuit breaker and found that it was not tripped and then checked for power at the junction box found good power there then I gained access to the control And tested for power there I found 120vac
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ
Near Kyle, TX 78640
Kevin
Job Details:
11/01/2022
"Arrived on site and inspected washer, found cold valve is cross threaded, lights on control are dimming, agitator is not moving with gearcase. Gearcase is also leaking oil. Washer will need a complete rebuild. ; ordrng 1 WP3951744 (Agitator) and 1 WP389140 (Block) and 1 W10780045 (Suspension) and 1 W10671327 (Control) and 1 WPW10683603 (Valve)"
We serviced a
KITCHENAID OVEN
Model WOS51EC0AS01
Near Georgetown, TX 78633
Lou
Job Details:
11/01/2022
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank and the breaker turned on. Customer advised they had recently had a surge and later the unit stopped working. Cycled power and tested the thermal fuse and found it bad. Removed and replaced the fuse and placed the unit in diagnostics and mound error code F1E0. Cleared the code and tested and unit is operating as designed. The sound indicator on the control panel is not functioning and customer advised that they dont recall it ever working. I recommended using the unit a few times and monitor operation and if it failed to contact our office and schedule service as the unit might possibly need the control. Unit is operating as designed at this time. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WFC150MLAB0
Near Taylor, TX 76574
Cliff
Job Details:
11/01/2022
Arrived on site to diagnose a range that is not baking properly. Found main control shorted and repairs were approved by warranty. Replaced control and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Andrey
Job Details:
11/01/2022
"Arrived on site to replace previously diagnosed auger and ice maker, found that the parts are not needed and issue is that the FC door harness is broken, will need to replace door to fix issue,
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78759
David S
Job Details:
11/01/2022
Arrived on site for the fridge icemaker not cycling. I inspected the unit and work area. I found the harness at the freezer door starting to separate. I talked to the customer about the harness.
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near Austin, TX 78750
Vincent
Job Details:
11/01/2022
Arrived on site to install previously diagnosed parts. Installed new handle caps and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
MAYTAG DRYER
Model MGDC415EW0
Near Austin, TX 78731
David S
Job Details:
11/01/2022
"Arrived on site for Maytag dryer making a screeching noise. I inspected the unit and work area. I gained access to the interior cabinet and found one of the guide wheels seized. I installed the kit and reassembled the unit. I let the unit run for several minuets and found it working as designed with no abnormal noise.
We serviced a
KENMORE DRYER
Model 110.7783279
Near Austin, TX 78704
Wesley
Job Details:
11/01/2022
Arrived onsite for dryer running and heating but not tumbling. Found belt had torn. Repaired by replacing the belt and pulley using the repair kit.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
Joe Z
Job Details:
11/01/2022
Arrived onsite to install previously ordered parts. When removing rear panel found control
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSP
Near Austin, TX 78757
Wesley
Job Details:
11/01/2022
Arrived onsite and found mullion would need to be replaced to repair failed closing mechanism. Repaired unit
We serviced a
GE WASHER
Model WSSH300G1WW
Near Austin, TX 78723
Joe Z
Job Details:
11/01/2022
Arrived onsite to install previously ordered parts. Replaced fill valve. Test unit and unit is operating as designed. No leaks present at this time. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78738
Vincent
Job Details:
11/01/2022
"Arrived on site for washer, inspected unit and work area. CX complaint after power outage unit stoped working. I tested unit and was not responding. I tried to enter diagnostics and it worked, no stored error codes. I tested all feedback buttons from console and pass. Ran a diagnostics cycle and passed. Unit is operating as designed at this time. I explained to CX if it happens again we will have to replace the console. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Austin, TX 78746
Luis
Job Details:
11/01/2022
"Arrived on site for no,cool. Removed fresh food evaporator cover,found oil on foam insulation and hard bend on cap tube,slightly adjusted cap tube and found leak inside of liner cabinet took pictures called tech support sent pictures to tech support per tech support
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Austin, TX 78704
Leonardo
Job Details:
11/01/2022
Arrived on site to test unit for unit turning off or stopping. Test unit and found broken console and bad control board. Will need to replace both
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Georgetown, TX 78628
Gerry C
Job Details:
11/01/2022
"MSS25N4MKZ01 Arrived to inspect no cool. I found the compressor would attempt to start, but it would trip the start device until it cooled. I tested the compressor windings and found the start and run to N vs start to run was within .2 ohms. The original capacitor tested at 7.48?F, vs the listed 12?F on the capacitor. I tested a new capacitor and the unit would then start, but draw 12 amps until it cycled off. Testing a replacement start device and the capacitor allowed the unit to start and run as expected and after 5 minutes, amp draw on the unit with internal temperatures in the mid 60s was 1.37 amps and steadily declined. Operational test good, no leaks observed bserved during service.
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAU0
Near New Braunfels, TX 78132
Andrey
Job Details:
11/01/2022
"Arrived on site to test unit for not draining, tested unit found drum full of water, attempted to activate drain pump with no success, removed water from drum and found metal fragments in stuck in drain pump causing it to short out, replaced pump rand diagnostics cycle, all components are now functioning properly, no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model GSHF6HGDBCBB
Near Temple, TX 76502
David Z
Job Details:
11/01/2022
"Arrived on site to diagnose refrigerator that is not making any ice. Examined unit and attempted to cycle icemaker. Could not get a response from icemaker, indicating failure. Replaced icemaker and verified it cycled immediately. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW0
Near Kyle, TX 78640
Kevin
Job Details:
11/01/2022
"Arrived on site and found saved error codes F0E5, F7E5 ran all functions in manual and found bearing noise during agitation and spin, Inspected gear case and found it has failed, took pictures. Attempted to remove wash plate and it will not separate entire washer will need to be rebuilt . Customer will contact the office if they wish to continue, job complete"
We serviced a
GE DISHWASHER
Model GDT635HSJ5SS
Near Georgetown, TX 78628
Lou
Job Details:
11/01/2022
"Arrived on site to insect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed to respond. I removed the toeplate and inspected the main control and found the service LED solid on. I cycled power to the unit and once plugged back in, the unit came on. I placed the unit in diagnostics and tested the components and the unit is operating as designed. I pulled the unit out of its space and inspected for any water leaks, especially around the element nuts and harness, and found none. I found some spillage at the water inlet cup, but nothing that would cause the control to trip. I recommended the customer monitor the unit and if it fails again to call it in for service. No water leaks observed during service, job completed. I did recommend to the customer that if the unit failed again to not cycle power before calling in for service."
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Bee Cave, TX 78738
Scott
Job Details:
11/01/2022
Arrived on site for dryer not starting or heating . Unit started like normal. Dryer is heating as well. Couldnt duplicate any errors.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Austin, TX 78731
David S
Job Details:
11/01/2022
"Arrived on site for whirlpool fridge not cooling. I inspected the unit and work area. I found the fridge at 50 degrees. I found the fridge evaporator full of ice. I also found the freezer door gasket not sealing letting frost build up. The pantry UI was not coming on. I tested voltage to the pantry UI and found good voltage being sent, indicating a bad pantry UI. I tested the rc evaporator thermistor and found it out of range. Given the ice build up the unit will need a new drip pan. pantry UI, freezer gasket, rc evaporator motor, support and drip pan. I also informed the customer about a possible sealed system leak happening because of how large the ice build up is.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78732
Vincent
Job Details:
11/01/2022
"Arrived on site for refrigerator icemaker not working, inspected unit and work area. CX complaint is ever since we replace the board the ice maker is not working properly. I ran test 57 to harvest and then ran test 46 and both passed. I ran test 56 and error code E5. Took temps and RC 37? FC 01? icebox 13? Called techline and spoke to TJ SR#7734948747 and advised me to reset power to erase error code and if issue continues after a couple of days will need to replace icemaker. Also found Right door gasket ripped and will also need to be replaced.
We serviced a
GE DISHWASHER
Model GDF530PSM2SS
Near New Braunfels, TX 78130
Andrew
Job Details:
11/01/2022
"Arrived on site to test unit for not washing. Found unit is responsive but not engaging any components in diagnostics. Replaced control, unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model AGR5330BAB3
Near San Marcos, TX 78666
Andrey
Job Details:
11/01/2022
"Arrived on site to test unit for oven randomly turning off, customer stated that when cooking at higher temps UI completely looses power and the have to start cooking cycle again, inspected all harness and did not find any issue,exposed control and found insulation strip not inserted properly under control, adjusted insulation, pre heated oven to 500 for 20 minutes system is operating as designed,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Round Rock, TX 78665
Paul
Job Details:
11/01/2022
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the fan/harness, installed the new drip pan kit per the service pointer, and I replaced the cover. I siliconed the evaporator housing to the chassis. I removed the drain tube and made sure it was clear. I siliconed the drain tube to the chassis. I explained to the tenant what to look out for with the frost pattern at the bottom of the evaporator and told him to call if the issue starts to show up again. I explained that there is a possibility the UI could still need to be replaced. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near The Hills, TX 78738
Luis
Job Details:
11/01/2022
"Arrived on site. Found evaporator cover incased in ice,ran diagnostics heater powered on diagnosed unit not entering self defrost cycle,replaced main control and ui,defrosted evaporator ran fan test failed replaced defective fan motor. Ran diagnostics all test passed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QHT00
Near Austin, TX 78730
David S
Job Details:
11/01/2022
Arrived on site for KitchenAid builtin not cooling properly. I inspected the unit and work area. I found the fridge at 40 when set to 37. I found the freezer at 40. I turned the unit off and checked sealed system pressures. I found the compressor hot and the condenser room temp. I found equalized pressures at 30 degrees. I found operating pressures at 20 low side and 150 high side. I gained access to evaporator and found a partial frost pattern. The compressor has lost efficiency.
We serviced a
JENN-AIR DOWNDRAFT
Model JED8430BDB
Near Austin, TX 78750
Vincent
Job Details:
11/01/2022
"Arrived on site for vent draft, inspected unit and work area. CX complaint was the draft knob was broken. I inspected unit and found the knob broken. Replaced the job and tested. Unit is now operating as designed.
We serviced a
JENN-AIR COOKTOP
Model JEC8430BDS
Near Georgetown, TX 78633
Gerry C
Job Details:
11/01/2022
"JEC8430BDS Arrived to inspect burner heating issue. I found the issue was due to the lettering at the controls was faded and could not be seen by the CX. I advised them of the correct operation of the unit and tested. The right rear burner switch had remnants of a spill and was frozen in place. The CX elected to not pursue further repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QKS02
Near Georgetown, TX 78628
Gerry C
Job Details:
11/01/2022
"KSSC42QKS02 Arrived to inspect no cool. I found the inverter showing a 3 blink code and tested the compressor windings. All three were exactly the same and I tested another inverter in place and the unit operated as designed. I removed and replaced the inverter and the unit operated and cooled as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs325sdhz05
Near Leander, TX 78641
Paul
Job Details:
11/01/2022
Arrived onsite for a refrigerator that is freezing product in the RC. I tested the FC temp and found it at 2 degrees. I tested the temp in the RC and found it at 41 degrees. Both compartments were set at the recommended settings. I found when the RC temp hit 42 degrees the SS cycled on and then cycled off at 38 degrees. The unit is working as designed at this time. I showed the customer where the air vent was in the RC and went over loading and not blocking off airways with product.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Austin, TX 78748
Scott
Job Details:
11/01/2022
"Arrived on site ,replaced element . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model MER6772BAS
Near Georgetown, TX 78633
Lou
Job Details:
11/01/2022
"Arrived on site to inspect range error codes. Upon further inspection, the customer advised that the display was showing F17 error code. I attempted to test the bake and broil functions for both ovens and the unit would not respond. I pulled the unit out and inspected the main control and ribbons to the control panel and found the ribbons with burn spots. Checked the tech sheet for the error code and it shows to be the keypad is disconnected. Due to the ribbons being burnt, along with the main control as well. I advised the customer of my findings and showed them the burnt ribbons. Unit left unplugged for safety, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Austin, TX 78731
David S
Job Details:
11/01/2022
"Arrived on site for whirlpool washing machine not turning on. I inspected the unit and work area. I verified power at the outlet. I gained access to the control and found the control receiving good voltage. I tested voltage to the console and found good dc voltage. I verified the motor, drain pump, lid latch, and water valves are all measuring in range. I installed the new console and tested the unit. It is now working as designed.
We serviced a
UNKNOWN DISPOSAL
Model n/a
Near Lakeway, TX 78734
Vincent
Job Details:
11/01/2022
"Arrived on site for garbage disposal , inspected unit and work area. Gained access to disposal and replaced with new one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78738
Scott
Job Details:
11/01/2022
"Arrived on site for dead oven . Tested thermal fuse , checked normal. Pulled oven out of cabniet. Found black marks coming out of junction box. Opened box up and found wires burned badly . Advised customer to have an electrician look at connections. Did check tod and unit . Didnt see any signs of failed on wall oven . Job complete .
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JT0
Near Kyle, TX 78640
Leonardo
Job Details:
11/01/2022
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA-03
Near Austin, TX 78727
David S
Job Details:
11/01/2022
Arrived on site to install previous diagnose parts. I gained access to the ice maker and replaced it with new. I gained access to the evaporator and replaced the thermo bimetal. I reassembled the unit and found it working properly
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
David S
Job Details:
11/01/2022
Arrived on site to install previous diagnose part. I gained access to the module and replaced it with new. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
LG WASHER
Model WT5270CW
Near Georgetown, TX 78626
Gerry C
Job Details:
11/01/2022
"WT5270CW Arrived to inspect leak. I found the unit had water marks down the back of the tub and a no longer used, auxiliary detergent pump had been utilized. The line for the pump allowed water to travel down it and consequently drip onto the floor. Further testing and evaluation revealed the water sprayer nozzle was partially restricted creating an uneven spray pattern and increased velocity, causing water to spray over the front left portion of the tub and onto the inside of the cabinet, running down onto the floor during the latter stages of the wash. I was able to remove all of the debris from within the nozzle and the issue was corrected. The drain line was pushed all the way into the standpipe and I corrected and re-installed the drain safety strap. No leaks of the water supply observed during service.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Georgetown, TX 78626
Maurice R
Job Details:
11/01/2022
Arrived onsite for dryer maker noises. On inspection there is a noise from the bottom of the dryer. Gain access to the dryer in found the noise was coming from the blower wheel housing. Found the wheel was hitting the house bent the house out where it was contacting the housing.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78736
Scott
Job Details:
11/01/2022
Arrived on site for dryer not starting . Found door switch broken . Replaced switch . Unit is now starting and heating . No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near New Braunfels, TX 78132
Andrey
Job Details:
11/01/2022
"Arrived on site to replace previously diagnosed ice bin, replaced ice bin, tested, it is now running as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Kevin
Job Details:
11/01/2022
"Arrived on site and inspect the dishwasher and found left rack adjuster has a broken wheel. After replacing it rack is working properly. Did not find any issues with the way the door opens and closes and reported this to builder , job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Andrey
Job Details:
11/01/2022
"Arrived on site to test unit for not draining, tested unit found disposal plug was not removed, removed plug and ran diagnostics cycle, all components tested good, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Copperas Cove, TX 76522
David Z
Job Details:
11/01/2022
"Arrived on site to replace washer lid. Replaced and tested unit. Verified proper operation, no bent hinges. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Dripping Springs, TX 78620
Kevin
Job Details:
11/01/2022
"Arrived on site, customer says washer will not drain properly. Found clothing items and packing debris inside of drain catch. After clearing washer will now complete a diagnostic cycle properly, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Austin, TX 78748
Scott
Job Details:
11/01/2022
"Arrived on site for leaking washer . Ran diagnostics and found drain stand is backing up and flooding laundry room , Also kitchen sin is backing up when washer drains . Recommended to customer to have a plumber look at issue . No leaks detected with unit . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near New Braunfels, TX 78130
Andrey
Job Details:
11/01/2022
"Arrived on site to test unit for gas leak, tested unit found gas leaking into bake burner, with unit powered off, small amount of gas getting through the safety valve, replaced valve, tested unit, not detecting and more gas leak, advised customer to monitor and if gas smell is detected to call use back , at this time unit is functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ/05
Near Georgetown, TX 78628
Gerry C
Job Details:
11/01/2022
"Arrived to inspect dispensing issue and noise. I found the filter head had failed and I removed and replaced. The water issue was resolved and I tested the door switch due to intermittent ice dispensing. I found the door liner had sunken slightly and after applying a MFG approved spacer, the issue was repaired. The unit had substantial streaking down the front, below the dispenser and I corrected the dispenser issue and verified the drip that was several seconds after water dispensing, was corrected. No leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Maurice R
Job Details:
11/01/2022
Arrived onsite for previously diagnosed parts. Installed the oven door seal. Unit working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MZD2766GEW
Near Seguin, TX 78155
Andrew
Job Details:
11/01/2022
"Arrived on site to test unit for not dispensing ice. Found connection worked itself loose and purple wire broke out of moles connection. Fixed wiring and secured connection. Relaxed icemaker, unit working as designed. No leaks texted. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FV2
Near Lorena, TX 76655
Tyler
Job Details:
11/01/2022
Arrived on site for range not allowing any oven functions to work. Upon arrival confirmed issue but found no errors. After further inspection I found main harness and burnt up around terminal block. Replaced wiring harness/terminal then reassembled and tested unit. Found full functionality restored and oven working as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near China Spring, TX 76633
Tyler
Job Details:
11/01/2022
Arrived on site for washer not working correctly. Upon arrival confirm the issue and the customer stated that unit was not submerging close during rinse cycle. found no errors in diagnostics. Ran two loads on normal quick was cycle and found unit was rinsing cloths as designed by manufacturer (this particular model doesnt submerge clothing. Called techline and spoke with Andrew sr#7734951473. Was instructed due to energy efficiency standards units arent programmed for full water submerging of clothes. Instructed customer to contact manufacturers for further assistance. No leaks present call complete
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Dripping Springs, TX 78620
Kevin
Job Details:
11/01/2022
"Arrived on site and found saved error codes F6E3, F7E7, F7E3. Ran a diagnostic cycle and found Agitation and spin are not working. Checked loader at control board and both windings are reading 9.4. This is correct. Incoming power is correct, Replaced control board again and spoke with tech line. Washer will now agitate and spin properly, If issue happens again tech line recommended replacing control board and harness at the same time. 7734948852"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Liberty Hill, TX 78642
Lou
Job Details:
11/01/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the inverter board being bad, I removed and replaced the inverter and the fuses and tested. Unit is operating as designed. I placed the unit back in its space and retested and unit continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Round Rock, TX 78681
Kimo
Job Details:
11/01/2022
"Arrived onsite for a refrigerator that is developing frost in freezer at the front right of cabinet. Upon arrival I found that the unit had frost buildup on said side. I replaced the boor, both hinges, nameplate, and used silicone ti seal up any gaps in the chassis. I check that the door was sealing properly using the light beam test and found that no light escaped (good sea). Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Seguin, TX 78155
Andrew
Job Details:
11/01/2022
"Arrived on site to test unit for error code f7e1(tachometer missing/wrong signal). Found motor was just humming when engaged due to bad run capacitor. Replaced capacitor, unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Round Rock, TX 78681
Maurice R
Job Details:
11/01/2022
Arrived onsite for dryer making train noise. On inspection found that the quick connect vent hose was causing the noise. The damper tape had worn away and the vent was knocking against the dryer sheet metal. Add some more tape to stop it from moving and causing the noise. Informed the CX on what caused the noise. Installed the seal for the blower that was worn out.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Copperas Cove, TX 76522
David Z
Job Details:
11/01/2022
Arrived on site to install previously diagnosed parts from previous tech. Replaced evap and compartment thermistor and control box. Powered on unit and verified all components running and unit began cooling. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVO02
Near Hutto, TX 78634
Cliff
Job Details:
11/01/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and verified unit held vacuum. Charged unit with refrigerant and all is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Waco, TX 76712
Tyler
Job Details:
11/01/2022
Arrived on site for dishwasher needing element due to SP W11540964 - Special Project S17304. Upon arrival confirmed issue and found element replacement needed. Replaced element. Found no signs of leaks or failures during testing. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Matthew
Job Details:
11/01/2022
Arrived onsite to replace faulty valve. Replaced valve and tested. Ran multiple cycles to clear air gaps in line. Tray is now filling properly. Notified customer to give 12-24 hrs for ice production. No leaks present at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Buda, TX 78610
Kevin
Job Details:
11/01/2022
"Arrived on site and found saved error code F6E2 and control panel is unresponsive, replaced control board and control panel. Washer will now complete a diagnostic cycle, job complete."
We serviced a
MAYTAG MICROWAVE
Model MMV4207JB0
Near Austin, TX 78747
Leonardo
Job Details:
11/01/2022
Arrived on site to replace harness and resistors. Replaced both parts test unit and unit test good job complete. Fan working on all speeds