We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Marcos, TX 78666
Kevin
Job Details:
11/10/2022
"Arrived on site and found drain pump is not running, pump was replaced 2 months ago. Inspected it and found when moving wires to connector drain pump will turn on. Reset connector and drain pump will now run properly. If issue continues it will need a new lower harness. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near New Braunfels, TX 78130
Andrey
Job Details:
11/10/2022
"Arrived on site to test unit for not washing dishes, tested unit found recirculating pump not engaging, replaced sump, tested unit, unit now functioning properly, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Paige, TX 78659
Joe Z
Job Details:
11/10/2022
"F2-E1 UI stuck button , F6-E3 UI cannot hear acu, Need to replace control and console. Contacted claims to get AUTHO. AUTHO was granted. Replaced console and control. Test unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Burnet, TX 78611
Maurice R
Job Details:
11/10/2022
Arrived onsite for refrigerator freezing food on top shelf and in the crisper drawer. RC temp was 29 the FC was -1 the RC thermistor said it was 35 in the RC. Gain access to the RC evap in 30% of the evap was iced over. Replaced the thermistor and informed the CX to give it few hours to cool down before reloading it with items. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Elgin, TX 78621
Joe Z
Job Details:
11/10/2022
Arrived onsite to install previously ordered parts. Replaced harness and control. Thermistor tested good. Test defrost on diagnostics. Heater now energizes. Job complete
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Austin, TX 78744
Matthew
Job Details:
11/10/2022
Arrived onsite for lower oven not heating. Upon arrival inspected unit. Found ignitor not pulling sufficient amps. Replaced bake ignitor wp7432p14360. Tested unit and unit is now heating and cycling properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ
Near Cedar Park, TX 78613
Vincent
Job Details:
11/10/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint dishwasher wash motor not working after they replaced the drain hose. Entered diagnostics and found stored codes F4E3 F7E1. Inspected unit and found the was motor connector not fully inserted, I reconnected the connector and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78738
Luis
Job Details:
11/10/2022
"Arrived on site for loud noise complaint. Drained water from pan,drain pump drained water no odd noise,ran diagnostics all test passed,changed ice thickness in diagnostics. Ran external drain pump multiple times no odd noise."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kyle, TX 78640
Kevin
Job Details:
11/10/2022
"Arrived on site and inspected refrigerator and found freezer temperature is 0?, Found two batches of ice production but customer also has ice bin full of purchased ice. Down there is currently a batch of ice in the original icemaker tray. Customer states icemaker production is intermittent. Inspected blower harness on freezer door and did not see any issues. Replaced icemaker, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78737
Scott
Job Details:
11/10/2022
"Arrived on site for fridge not making ice . Ran diagnostics for e5 error . Ran harvest,Im is harvesting normally. IM aid not getting any water , valve is activating . Found water line is freezing up at icebox on fridge side . Can feel air from ice box . Used perma gum and foil tape to seal around water line . Re ran fill test after defrosting line . Ice maker is now filling . Did hard power restart to clear any errors . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near San Marcos, TX 78666
Kevin
Job Details:
11/10/2022
"Arrived on site and inspected Dryer and found it is not heating, disassembled it and found igniter is broken. After replacing igniter dryer is heating normally, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78758
David S
Job Details:
11/10/2022
Arrived on site for whirlpool range having f3 error code. I inspected the unit and work area. I found f3 shorted or open oven sensor error code stored in the unit. I tested the oven sensor and found it reading 494 degrees. I replaced the sensor and tested the unit I found it heating to 350 degrees as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near New Braunfels, TX 78130
Andrey
Job Details:
11/10/2022
"Arrived on site to test unit for leaking water, customer stated that with power off to unit fills with water, inspected water valves found hot water valve not closing overfilling unit causing leak, replaced hot water valve and cold as precautionary, ran diagnostics cycle, unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Woodway, TX 76712
Jonathan M
Job Details:
11/10/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replace the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near New Braunfels, TX 78130
Kevin
Job Details:
11/10/2022
"Arrived on site and set washer into a diagnostic cycle and found no issues. Ran a diagnostic cycle and Everything is working properly. Discussed correct loading for this model with customer, customer makes their own detergent, took pictures. No issues found with washer, Documented with tech line. 7735018307"
We serviced a
WHIRLPOOL WASHER
Model wdf520padm9
Near Hutto, TX 78634
Cliff
Job Details:
11/10/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Manor, TX 78653
Matthew
Job Details:
11/10/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. No signs of leaking from underneath unit. Ran auto test and all passed. Ran normal cycle and could not duplicate any issues. After speaking with customer found overload of unit may have occurred. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Austin, TX 78717
Vincent
Job Details:
11/10/2022
"Arrived on site for refrigerator, inspected unit and work area. Replaced the mounting plate. Also CX showed condensation on FC DOOR GASKET and found freezer packed where the doors are not closing correctly unless you use force. Found the bottom mullion a bit sticking out from over-foaming and used my small hammer and taped it back in place. Found door making a better contact but I advised CX to remove some items but he said he had nowhere to put them. I explained that doors need to be closing on their own with no force and I would have to use my heat gun to reform the gasket but I would not be able to until all items are removed from preventing door closure. I Called techline and spoke to Drew SR# 7735025469 and gave him my findings."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78738
Luis
Job Details:
11/10/2022
"Arrived on site. Per tech support unit is over cooling in freezer causing frost and ice build up on packages,replaced harness that includes both thermistors,replaced cover with thermistor,replaced side panel ui and control kit that includes main control and dispenser ui. AUTHO K14MDK1DPL1"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Temple, TX 76504
Tyler
Job Details:
11/10/2022
Arrived on site for washer not turning on. Upon arrival confirmed issue and found stable power. Found ACU not distributing power. Found drain pump had shorted out and taken control with it. Replaced control and pump. Ran tests cycles and found no leaks and unit functioning as designed. Call complete
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Austin, TX 78734
Leonardo
Job Details:
11/10/2022
Arrived on site to test unit for same error code. Replaced both control board at the same time test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Lakeway, TX 78738
Leonardo
Job Details:
11/10/2022
Arrived on site to test unit for oven temp to low. Test unit and average temp at 344? at 350? with in range job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, TX 78737
Leonardo
Job Details:
11/10/2022
Arrived on site to replace both boards. Replaced both boards test unit and both ovens got to 350?job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Hutto, TX 78634
Cliff
Job Details:
11/10/2022
Arrived on site to diagnose a microwave that is making arcing noise. Found diode shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
Matthew
Job Details:
11/10/2022
"Arrived onsite for washer running. Replaced gearcase, cam, actuator and belt. Unit is now functioning properly. Called customer later after running loads and unit is functioning. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78726
Vincent
Job Details:
11/10/2022
"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater element and replaced with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model Wtw6120hw2
Near Liberty Hill, TX 78642
Maurice R
Job Details:
11/10/2022
Arrived onsite for previously diagnosed parts. Installed the new motor and tested unit. The squealing noises is gone. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near New Braunfels, TX 78132
Kevin
Job Details:
11/10/2022
"Arrived on site and inspected washer and found customer is experiencing unresponsive control panel. Replaced control panel and ran test 51 to confirm correct operation, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Berlin, TX 78155
Andrey
Job Details:
11/10/2022
"Arrived on site to replace previously diagnosed rack wheels, replaced parts, tested unit, unit is now functioning Properly, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Killeen, TX 76542
Tyler
Job Details:
11/10/2022
"Arrived on site from dryer not heating. Upon arrival confirm complaint and upon further testing found power supply correct and cause a failure had been due to element coil breaking, And cut off limiter breaking. Replace both parts and found dryer heating as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Killeen, TX 76542
Tyler
Job Details:
11/10/2022
Arrived on site for range needing new bake element. Upon arrival installed required part. Reassembled and tested unit. Found oven heating as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canyon Lake, TX 78133
Andrew
Job Details:
11/10/2022
"Arrived on site to test unit for squeaking/squealing. Found belt was slipping. No signs of gearcase failure. Replaced belt, cam, motor and run cap. Unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Austin, TX 78737
Scott
Job Details:
11/10/2022
Arrived on site for fridge not making ice . Found IM is making ice but bail arm isnt moving out of the way so cubes are building up on arm . Replaced ice maker . Unit ran harvest and fill . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, TX 78155
Andrey
Job Details:
11/10/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker stuck middle of cycle, cycled power but ice maker not responding, replaced ice maker, ran diagnostics cycle, ice maker completed cycle and filled with water, unit is now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Cliff
Job Details:
11/10/2022
Arrived on site to replace previously ordered parts for oven. Replaced light lens and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Burnet, TX 78611
Maurice R
Job Details:
11/10/2022
Arrived onsite for previously diagnosed parts. Installed the door gasket. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, TX 78132
Andrew
Job Details:
11/10/2022
Arrived on site and replaced compressor from previous diagnosis. Vacuumed system and charged to specs. Frost pattern developing as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kyle, TX 78640
Leonardo
Job Details:
11/10/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Joe Z
Job Details:
11/10/2022
Arrived onsite for evaporator frozen over. Upon arrival inspected unit and found ice completely covering evaporator. Ran diagnostics and heater will not energize during force test. Removed enough ice to get to harness and connections to fan and heater. Test thermister and is in range. Found broken connection wire to heater. Need to replace harness. Cleared all remaining ice from entire evaporator with steamer and blower. Replaced harness and test unit. Heater now energizes during test. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Copperas Cove, TX 76522
Tyler
Job Details:
11/10/2022
Arrived on site for refrigerator dispensing water slowly. Upon arrival confirmed complaint and found filter housing and filter not sealing correctly around one another. Replaced housing and found filter still failing to properly sealed. Customer opted to purchase filter(EDR1rxd1) independently but during test found no signs of leaking and unit still functioning as designed. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Pflugerville, TX 78660
Cliff
Job Details:
11/10/2022
Arrived on site to diagnose a cooktop that has burners not igniting consistently. Tested unit and found no failures to unit at this time. Advised customer on findings and best practices for consistent igniting of burners.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Round Rock, TX 78665
Paul
Job Details:
11/10/2022
Arrived onsite for a washer still displaying error messages. I found an F3E1 stored four times.The CX also stated the drain pump was staying on long after the tub had drained. I deleted the codes and ran the auto diagnostics cycle. The unit completed the cycle and worked s designed. I disassembled the trap and the elbow at the rear of the tub and found it clean. While the unit was agitating during the diagnostics cycle I found more sudsing than usual. The CX stated that she does run the clean washer cycle. I told her that she might try running a different washer cleaner to see if she gets better results and explained what to watch for during a wash agitation cycle to make sure she was still not using to much detergent. The CX is going to get the washer clean and see if the issue persist. If the CX calls back and states the issue is still happening we will need to return with the pressure sensor and the main control.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, TX 78653
Matthew
Job Details:
11/10/2022
Arrived onsite to replace faulty control board w11170317. Replaced board and tested. Unit is now functioning properly. Calibrated and ran auto cycle. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78753
Matthew
Job Details:
11/10/2022
Arrived onsite for washer not starting. Upon arrival inspected unit. Put unit in diagnostics and unit did power on. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Ran quick wash and passed. Could not duplicate any issues. Customer did mention he flipped the breaker but didnt think that had anything to do with it. Asked customer to run normal load and called back later. Customer stated all is working. Unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Killeen, TX 76549
Tyler
Job Details:
11/10/2022
Arrived on site for dryer not heating. Upon arrival confirm complaint and upon further inspection found cause of failure was due to dryer vent within home being clogged. Verified unit coould heat as designed and also verified signs of clogging from exhaust vent on roof. Instructed customer they will need a drive-in cleaning before using the dryer again in order to ensure that unit has no further damage from clog. Dryer functioning as designed call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76502
David Z
Job Details:
11/10/2022
"Arrived on site to diagnose washer that was making noise and not properly running. Ran through diagnostics and found some noise on the bottom end. Found came nut loose, causing cam to drop down. Tightened nut and retested. Could not find any other noises or problems. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Temple, TX 76502
David Z
Job Details:
11/10/2022
Arrived on site to diagnose washer making screeching noises when running. Examined unit and checked belt / cam. Found excessive black tracks on the cam due to screaming belt. Replaced belt and cam and verified noise is gone. Advised against overloading unit. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Temple, TX 76502
David Z
Job Details:
11/10/2022
"Arrived on site to diagnose washer no powering on. Examined unit and found control powered, but console unresponsive. Replaced console and retested. Verified console powering on and working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Temple, TX 76502
David Z
Job Details:
11/10/2022
Arrived on site to diagnose dryer with long dry times. Examined unit and found it excessively clogged with lint due to clogged vents in house. Cleaned unit and replaced thermal fuse due to excessive lint buildup. Found unit working properly after. Customer needs to contact a vent cleaning service to keep buildup from happening again. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Belton, TX 76513
David Z
Job Details:
11/10/2022
"Arrived on site to diagnose refrigerator not dispensing water quickly. Customer says the measured fill is about half of what it should be. Tested unit and found flow was weak, and filter was dripping at head. Tried running with filter removed and found no improvement in flow. Replaced filter head and dual valve and retested. Found slightly better flow, but still fairly weak, likely lower pressure at valve at wall. Showed customer how to calibrate measured fill. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Waco, TX 76710
Jonathan M
Job Details:
11/10/2022
"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and ran it through diagnostics. Found an F7 E1 (single speed wash motor failure) error code. Ran unit through an auto test and found the unit filling and draining but would not recirculate the water.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78734
Leonardo
Job Details:
11/10/2022
Arrived on site to test unit for top oven not working. Test unit and found thermal fuse opened will order new fuse and tod. ordrng 1 W11610133 (Thermal fuse) and 1 WP4449751 (Tod)
We serviced a
GE WASHER
Model GTWN2800D1WW
Near Austin, TX 78723
Joe Z
Job Details:
11/10/2022
"Arrived onsite to install previously diagnosed parts. After further diagnosis found that the suspension is good. Found a broken tub strap on front right corner of tub. Recommended to customer of having all 4 replaced due to finding fracture in another strap ; ordrng 4 WH1X2727 (Tub strap)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Round Rock, TX 78681
Paul
Job Details:
11/10/2022
"Arrived onsite for a refrigerator not making ice or dispensing water after the repair. I found no water out of the dispenser and no water entering the icemaker I could hear both coils energizing on the dual valve during testing. It appears the isolation valve has failed but I could not test it because the wheel assemblies are missing on the front of the unit and it is setting on the floor. The wheel assemblies need to be replaced and probably the isolation valve. ordrng 1 WPW10515763 (ROLLER-CAB LEFT) and 1 WPW10515762 (ROLLER-CAB RIGHT) and 8 67006564 (Screw)s and 1 W10865826 (Valve) and 1 WPW10341329 (VALVE DUAL) and 1 W11194438 (Housing)"
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Temple, TX 76502
Tyler
Job Details:
11/10/2022
"Arrived on site for dryer making a loud noise. Oh, I will confirm noise in town cause of failure was the idler wheel. I made repairs. Sound noise completely gone and unit function as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Liberty Hill, TX 78642
Maurice R
Job Details:
11/10/2022
Arrived onsite for fridge water dispenser not working properly. On inspection found that the water line had gel like substance in it. Cleared all the lines checked all the valves. Found that the inlet valve was not operating correctly. Replaced the filter and the water inlet valve and the water line. ordrng 1 W10865826 (Water inlet valve)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78132
Andrew
Job Details:
11/10/2022
Arrived on site to test unit for lid locked and water in tub. Found drain pump seized with trim nails recommend replacing drain pump. Removed water and recommend removing nails that are sitting in tub drain area prior to replacing pump. ordrng 1 W11396717 (Pump)
We serviced a
GE DRYER
Model GFD45ESSM1WW
Near Round Rock, TX 78664
Paul
Job Details:
11/10/2022
Arrived onsite for a dryer that will not get hot. The manager stated another company came out and stated the was an element coil bad. I ran diagnostics and found the thermistors checking good but the outlet thermistor was getting above 113 degrees. I tested actual temp at the vent and was getting 122 degrees on high heat. I checked the resistance of the heater coils from the control and had 44 ohms meaning the heaters were good. I checked amp draw form the control and found no amp draw on the dual heater. I also found 208VAC between the blue and white wire leaving the heater relays meaning one of the relays is not closing and L2 is back feeding thru the heater. The control needs to be replaced; ordrng 1 WE04X29099 (CHASSIS AND BOARD ASM)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Wesley
Job Details:
11/10/2022
Arrived onsite for dryer which had user interface function but when started would. It tumble or heat. Found broken belt suspect broken motor pulley. Will order parts and return to repair. ordrng 1 W11327190 (Blower wheel) and 1 W11234001 (Motor) and 1 661570V (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near New Braunfels, TX 78132
Andrew
Job Details:
11/10/2022
Arrived on site to inspect unit for FC and RC door damage. Verified damage. Will need both right side RC and FC door in stainless. ordrng 1 W11436604 (Right RC door) and 1 W11436967 (FC door)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Maxwell, TX 78656
Leonardo
Job Details:
11/10/2022
Arrived on site to test unit for unit giving error code of F1E0 internal board problem. Will need to replace board
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Austin, TX 78701
Wesley
Job Details:
11/10/2022
Arrived onsite and found unit MCU communication error code. Unit is being used temporarily in condemned building and customer not looking for anything more than a simple repair; ordrng 1 WPW10384843 (MCU) and 1 WPW10525369 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, TX 78628
Lou
Job Details:
11/10/2022
"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which sounds like the slider slipping during agitation. I placed the unit in diagnostics and tested the unit and I could hear the noise in agitation. The unit is operating as designed other than the noise. I tilted the unit back and removed the rotor, stator and clutch and found the clutch badly worn (photo). I am ordering the clutch, slider and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 11/15/22 (KC). No water leaks observed during service.; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78702
Wesley
Job Details:
11/10/2022
Arrived onsite and tested for no ice/low ice production. Found harvest and fill work in diagnostics. and thermistors and fan operation are proper. Temps are correct. Found e5 error code bad icemaker thermistor. Ordering icemaker to repair. Advised customer on findings. Advised customer that the icemaker is a PSP item and has not arrived yet ; ordrng 1 W11579560 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elgin, TX 78621
Joe Z
Job Details:
11/10/2022
"Arrived onsite for Not Cooling - Both Sections. Upon arrival found unit running and cold in both sections. Customer stated that randomly the unit powered off and had to remove food. The unit then powered back on the next day. Need to replace the control. Also water still leaking from filter housing. Ordering control, filter and filter housing. ordrng 1 W11595219 (Control) and 1 WPW10394053 (Housing) and 1 EDR1RXD1 (Filter)"
We serviced a
WHIRLPOOL WASHER
Model MVWC416FW0
Near New Braunfels, TX 78130
Andrey
Job Details:
11/10/2022
"Arrived on site to test unit for not functioning properly, customer stated that agitator does not agitate and keeps falling off, tested unit found wash plate locking mechanism completely grinder off, will need new wash plate to fix issue, ordrng 1 W10846191 (Wash plate)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, TX 78724
Joe Z
Job Details:
11/10/2022
"Arrived onsite to install previously diagnosed parts, replaced console. Upon removing protective film found console is black. Need to order stainless console. Ordering console ; ordrng 1 W11297709 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78653
Matthew
Job Details:
11/10/2022
"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found compressor not running. Power cycled unit and could hear compressor overload. Pulled unit to inspect compressor compressor ; ordrng 1 W11635510 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV dryer) and 1 W10913906 (Access valve)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Kyle, TX 78640
Leonardo
Job Details:
11/10/2022
Arrived on site to replace elements. Opened new element and element was damaged. Ordering another element
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Austin, TX 78724
Joe Z
Job Details:
11/10/2022
Arrived onsite for Range is too hot it cracked the burners. Upon arrival inspected unit and glass on cooktop is cracked due to heat. No chips found in unit. Need to replace the glass cooktop. ordrng 1 W11175876 (Glass cook top)
We serviced a
LG WASHER
Model WM4270HWA
Near Round Rock, TX 78681
Paul
Job Details:
11/10/2022
Arrived onsite for a washer that the CX thinks was overloaded and now it wont agitate and it just clicks. I found the drain pump defective. ordrng 1 4681EA2001T (Drain pump)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78723
Matthew
Job Details:
11/10/2022
Arrived onsite for dishwasher not functioning properly. Upon arrival inspected unit. Ran diagnostics and found error code for wash motor not energizing. Ran test and confirmed motor failure. Also noticed no water flowing thru fill valve. Found supply off. Turned supply on and unit immediately started leaking form fill valve. Left water off as safety. ordrng 1 W11084657 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Seguin, TX 78155
Andrey
Job Details:
11/10/2022
"Arrived on site to test unit for not dispensing fabric softener, customer was not aware that the fabric softener functioning had to be activated and she did not get a owners manual with her unit but she figured it out, customer stated that unit has a loud screeching noise when it goes to spin, ran diagnostics cycle and found noise coming from belt, inspected under unit and found a worn out cam due to belt sliding on it, will need belt and cam to fix unit, ordering parts ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH7552OAS0
Near Austin, TX 78748
Leonardo
Job Details:
11/10/2022
Arrived on site to test unit for fan running when door closes with out starting it. Found and switches and holder. Will order new switches and holder ; ordrng 1 WP8206419 (Switch holder) and 1 W10211974 (Switch) and 1 W10211972 (Switch) and 1 W10269458 (Switch)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Austin, TX 78747
Scott
Job Details:
11/10/2022
"Arrived on site for unit no starting but powering up. Found UI dead did power restart and unit powered up . Ran diagnostics got 2-1 error . Replaced UI , powered unit back up . Now unit will power on and off randomly . Ran voltage check at terminal block . Power was on and off randomly . When it was powering would get only on leg . Flipped breakers . No only getting one study leg of power .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details:
11/10/2022
Arrived on site to diagnose a dishwasher that is not showing info on ui. Found 8 segment displays are faulty and ui housing seperating. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11460962 (Ui) and 1 W11460908 (Housing)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near New Braunfels, TX 78130
Andrey
Job Details:
11/10/2022
"Arrived on site to test u it for no cool, tested unit found compressor intermittently losing power, removed start device and found it extremely hot slightly melting, replaced start device and capacitor, powered unit on and noticed that its only drawing .53 amps unit is receiving 120VAC and power is stable under load, evaporator has no frost pattern, will need compressor replaced to fix issue, need to return with nitrogen to determine if unit has a leak, ordering compressor and additional parts to ensure completion, office to get authorization and reschedule ; ordrng 1 W10836706 (Evaporator) and 1 W11209866 (Compressor) and 1 W11407404 (Pre cooler tube) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV dye drier) and 2 W11506635 (Access valve)s and 1 W11512423 (Condenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78749
Scott
Job Details:
11/10/2022
Arrived on site for for ice handle fell off . Found it was door handle is coming off at bottom . Tried to rethread set screw but is stripped . Ordering new handle . No water leaks detected at time of service. Call to set return.; ordrng 1 W11045129 (Door handle)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78747
Scott
Job Details:
11/10/2022
"Arrived on site for washer bouncing around . Ran diagnostics , no error codes . Ran diagnostics all checked out . Spin cycle shook a lil,bit . Ran diagnostics in manual high spin and tub jumped around a lot . Ordering gear case , actuator, hub , wash plate , cam . No water leaks detected at time of service call to set return.; ordrng 1 W10396887 (Hub) and 1 W10609476 (Wash plate) and 1 W10006481 (Gearcase) and 1 W10721967 (Cam) and 1 W10597177 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Scott
Job Details:
11/10/2022
"Arrived on site for no cool fridge . Found compressor starting would run but after a couple clicks from relay . Replaced relay and cap. . While checking evap for frost pattern ,found defrost heater not plugged in . Corrected that. Also found fresh food section is missing light switch . Ordering switch . Call to set return; ordrng 1 W11123941 (Switch light)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR114KSB00
Near Kyle, TX 78640
Kevin
Job Details:
11/10/2022
Arrived on site and inspected refrigerator and found front right leveling foot is missing. All other three are present. Part is not listed in the breakdown on service matters or parts supplier. Passed onto SR for parts research; ordrng 1 Frontfoot (Parts search)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78730
David S
Job Details:
11/10/2022
"Arrived on site for fridge lights not working. I inspected the unit and work area. I found the door switch broken, and not turning the lights on when the door is opened. The office will reschedule when we have eta on the part.; ordrng 1 W11123941 (Door switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78727
David S
Job Details:
11/10/2022
"Arrived on site for washing machine not spinning the clothes out. I spoke to the customer and found out she stopped the cycle when her blankets were going off balance, the customer noted that they were balled up to one side. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the cabinet shaking slightly. I gained access to the gear case and found no signs of oil leaking. I inspected Ted the cam and belt, I found the belt loose. I replaced the belt. I leveled the unit to the laundry room floor. I pushed down on the basket and found the front rising slower than the rear. I am ordering new suspension rods to complete the repair. I reassembled the unit and calibrated it. I ran another diagnostics cycle and found when the unit is agitating it is being pulled forward because of the suspension. The office will reschedule when we have an eta on the parts. ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Paul
Job Details:
11/10/2022
"Arrived onsite for a microwave making a rattling noise. I talked with the CX and she stated the noise is not a rattle but a deep humming sound. We ran the microwave and she stated after she hit start that it was the same sound the magnetron made when it started but louder. I could not get it to duplicate the sound at this time but I suspect a high voltage issue or possibly a loose magnet or cracked magnet on the magnetron. I explained to the customer that I would order the high voltage parts and return to pull the unit and further inspect. Ordering W11391712 magnetron, WPW10574736 capacitor, & W11256462 diode. Office to RS.; ordrng 1 W11391712 (Magnetron) and 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Cliff
Job Details:
11/10/2022
Arrived on site to diagnose a cooktop with burners not lighting. Found Lincoln switch for rf burner broken and switch harness will need to be replaced to complete repairs. Return date set ; ordrng 1 W11561439 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Temple, TX 76502
David Z
Job Details:
11/10/2022
"Arrived on site to diagnose dryer that has a door open message. Examined unit and found door is fine. Checked door switch and it tested good at the control, this shows control has failed. Ordered new control. ordrng 1 W11525997 (Control) and 1 W11419056 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Pflugerville, TX 78660
Cliff
Job Details:
11/10/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor threads are stripped causing yoke to free spin on shaft. Motor and yoke will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11310391 (Motor) and 1 WP63052-2 (Yoke) and 1 WPW10309864 (Divider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
David S
Job Details:
11/10/2022
Arrived on site for fridge switch being broken. I inspected the unit and work area. I verified the complaint. The office will reschedule when we have an eta on the part.; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AES
Near Austin, TX 78731
David S
Job Details:
11/09/2022
"Arrived on site for Maytag bottom mount fridge, freezer door not opening. I inspected the unit and work area. I found the bottom of the fresh food section full of ice and water. I removed the ice. I tested the water dispenser and the ice maker, I found no leaks from the valve or reservoir. I could not get the freezer door open to inspect the inside. I gained access to the compressor and found the drain tube iced over. I adviced the customer to leave the fridge off for 72 hours to let the ice melt.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Round Rock, TX 78681
Paul
Job Details:
11/09/2022
Arrived onsite for a refrigerator with a no ice condition. I verified the customers diagnosis of an E2 error. I found 12VDC to the icemaker and the motor not running.I replaced the icemaker and ran the harvest and fill test. All is working as designed. Call complete.
We serviced a
KITCHENAID VENTHOOD
Model UXB0600DYS
Near Austin, TX 78738
Leonardo
Job Details:
11/09/2022
Arrived on site to test unit for vent hood not working. Test unit and found bad vent fan motor and broken housing. Will need to replace both parts ; ordrng 1 W11387938 (Housing) and 1 WPW10294026 (Blower)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Horseshoe Bay, TX 78657
Kimo
Job Details:
11/09/2022
Arrived onsite for a Stacked washer with a long dryer code showing on display. Up arrival I found the the unit would show the lord drain code when going into drain. Upon further inspection I found that there was a very low rate of water flow coming out of the drain hose which indicates that the drain pump may be failing.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS0
Near Georgetown, TX 78633
David Z
Job Details:
11/09/2022
"Arrived on site to diagnose refrigerator that is not cooling well in either compartment. Found FC at 23, RC at 53. Found no frost pattern on the evaporator at all. Checked compressor and found the compressor is scalding hot, indicating a sealed system failure.Customer also requested we order the deli drawer endcaps due to the lid retainers being broken. Will install wIth sealed system ; ordrng 1 W10160407 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 WPW10122078 (Endcap) and 1 WPW10121977 (Endcap) and 1 12002041 (Evap Kit)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Salado, TX 76571
Tyler
Job Details:
11/09/2022
"Arrived on site for washer not spinning cloths out properly and banging around a lot during spin. Upon arrival confirmed issue. Found f0E5 in diagnostics. Found tub leaning to rear right side and off balance. Found no failures I. Gearcase, cam, beLt, etc. Returning with W11130362 suspension rods ; ordrng 1 W11130362 (Suspension rods)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near San Marcos, TX 78666
Andrew
Job Details:
11/09/2022
Arrived on site to test unit for no ice production and led issues. Found ice maker not responding. Replaced emitter and receiver boards. Unit now working as designed. Would need to replace LED modules per service pointer W11606409; ordrng 4 W11632139 (Modules)s
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS0
Near Austin, TX 78734
Luis
Job Details:
11/09/2022
"Arrived on site. Found damaged door gaskets,no water dispensing,found valve shut off,turned on water source checked tubing no leaks,tested dispenser working. Will order gaskets,on return visit will replace gaskets,deli bracket and lid customer has provided. ordrng 2 W10830046 (Gaskets)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near Austin, TX 78752
David S
Job Details:
11/09/2022
"Arrived on site for whirlpool fridge water dispenser sputtering. I tested the dispenser and found the valve sputtering. I gained access to the valve and found the fill tube line cracked and leaking, I found the valve not opening properly when water is called for; ordrng 1 W10823511 (Tube)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Austin, TX 78739
Kevin
Job Details:
11/09/2022
"Arrived on site and inspected cooktop and found right rear burner continues to spark after ignited. Disassembled cooktop and replaced switch harness and this did not correct issue. A new spark module will be needed to complete repair.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Lou
Job Details:
11/09/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit making a noise as if the fan was hitting ice. I tested temps in the FC=36 degrees and RC=46 degrees on settings of 0/37. I removed the FC door and the top drawer and found the evaporator engulfed in ice/frost (photo). I provided a disclaimer from management regarding this unit/model and advised that I could repair the previous parts that were replaced, but did not want to move forward with any rut her repairs due to potential failures and once the parts are installed, they could not be removed and returned.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS2
Near Austin, TX 78730
Vincent
Job Details:
11/09/2022
"Arrived on site for ice machine, inspected unit in work area. Customers complain not making ice. Inspected unit and found corrosion on the connectors for the recirculating pump. Im ordering the recirculating pump, harness and drain cap ; ordrng 1 W11023835 (Cap) and 1 2313702 (Pump assembly) and 1 WPW10340992 (Harness)"