Arrived on site for washer getting off balance during use. Upon arrival confirmed issue and found f0e5 in diagnostics. Found washer unlvl leading to unit moving around to much. Rebalanced unit and tested unit with load inside. Found u it now functioning as designed with no leaks. Call complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue issue and found ice maker stuck in harvest position. upon further testing I found power stable to unit but unit not cooling for water. Replaced ice maker and ran harvest tests. Found unit functioning as designed with no leaks during fill process. Call complete

Arrived onsite for a dryer that will not start. I found the door switch broken internally. I replaced the door switch and tested the dryer. All is working as designed. Call complete.

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. All is working properly at this time.

"Arrived on site for oven not heating properly . Ran diagnostics, no error codes . Ran preheat, unit ran 2 cycles and stopped . Found igniter has failed .; ordrng 1 W10324262 (Igniter)"

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the fridge at 42 when set to 33, I found the freezer at 11 when set to -4. I pulled the evaporator cover and found a partial frost pattern, indicating a sealed system issue. I am ordering all parts associated. The office will reschedule when we have an eta on the parts; ordrng 1 WPW10239732 (Fc evaporator) and 1 WPW10643261 (Rc evaporator) and 1 W10309988 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Sealedsystem (Sealed system)"

"Arrived on site and inspect the dishwasher and found heating element is not on at the end of the diagnostic cycle. Remove front panel and checked heating element at control board and found it has failed. A new one will be needed to correct issue. ordrng 1 W10518394 (Heating element)"

"Arrived on site to test unit for broken glass, tested unit found inner liner glass broken, unit is missing M/S tag and could not verify M/S, glass that was provided was not correct, will need inner door liner glass to fix issue, if possible customer would want this repair done asap stated to customer that glass is out of stock and might take some time to get it, ordrng 1 WPW10335920 (Liner glass)"

Arrived on site for fridge not sealing properly. I inspected the unit and work area. I found the freezer switch frozen. I found the freezer slide not working properly and sliding freely. I am ordering the sliders to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11265130 (Slides)s and 2 12002497 (Gear)s

"Arrived on site for washing machine making a noise. I inspected the unit and work area. I ran a diagnostics cycle. I found the water filling, when the unit got into a spin I can see excessive wobble out of the basket, I tested the suspension and found it good. I found the inner basket rotating evenly by hand. I gained access to the gear case and found some oil residue on it. I am ordering the gear case and control to be replaced, so The new control will calibrate to the gearcase. The office will reschedule when we have eta on the parts.; ordrng 1 W11513246 (Control)"

Arrived onsite for dryer not heating. All other functions as normal. Found proper power supply at wall and block with and without load. Found heater circuit had continuity. Thermal fuse is good. Determined motor centrifugal switch failure. Ordering the motor to repair. 279827 motor. ; ordrng 1 279827 (Motor)

Arrived onsite and found unit deli control unresponsive. Replaced deli control and found ongoing wiring issue. Also issue with the led circuit that includes the freezer. Ordering modules with intent to replace the freezer module to repair. Returning with drawer harness to repair deli control function. ; ordrng 3 W10695459 (Light module)s

"Arrived on site to test unit for not spinning/agitating properly. Found cam was broken preventing proper shifting and engagement. Recommend replacing actuator, belt, cam, motor and run cap. Office to reschedule. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Actuator)"

"Arrived onsite for LID IS LOCKED AND THE WATER INSIDE IS NOT DRAINING . Upon arrival inspected unit and console is not powering on. Checked polarity and is good. Inspected control and getting 120 at control. Inspected console and not getting voltage. Inspected Drain pump has a resistance of 20, which is with in specs. Need to order control , latch , and UI Ordering lid switch, control, and UI. Need AUTHO. Office to reschedule ; ordrng 1 W11394572 (Lid Lock Assembly) and 1 W11478526 (Ui) and 1 W11614514 (Control) and 1 Autho (Autho)"

"Arrived on site. New gasket damaged,found gasket on door damaged gasket insulated in door liner ordering a new door. ; ordrng 1 LW11037738 (Ff door ss) and 1 W11223753 (Nameplate)"

Arrived on site installed new door removed protective film found large circle marking on finish ordering another door; ordrng 1 13107888SQ (Door)

Arrived on site. Per installer unit appeared to leak refrigerant checked compressor compartment no oil traces unable to remove unit from enclosure due to installers pushing unit past trim installers will need to remove unit for any repairs. ; ordrng 1 W10890886 (Heater pan) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

"Arrived on site for a wall oven that is still making a rattling sound during convection baking. Inspected unit and work area. Did confirm the customers complaint and ran the unit through a convection cycle. The unit ran for 15 minutes before making the sound but did make the sound several times. When pressing against the cover with a wooden spatula, I found the noise would cease. I called Whirlpool Techline and spoke to Bruce SR# 7735166300. He advised they have a known issue with the convection fan cover causing the rattling and to order three washers for the fan blade and the cover to go between the cover and cabinet. Ordering the washers and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 3 W10850808 (Washer)s"

Arrived onsite for Not Cooling - Both Sections. Upon arrival inspected unit and both sections are at correct temperature. Customer stated that the indicator light on control was just flashing. And both sections became warm. Found that unit only operates when setting is on the coldest setting. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11203924 (Control)

"Arrived on site to inspect wall oven shutting off. Upon further inspection, the customer advised that the unit would heat up then shut off and after approximately 30 mins, the display would come back on. I placed the unit in diagnostics showing error codes F6E4, F2E1, F1E1 & F9E0. Cleared the codes and tested and the unit would not reach preheat temps and then shut down. I am ordering the main control, control panel and CNOTE-SCHEDULE WITH TICKET 361251. ; ordrng 1 W11448962 (Main control) and 1 W11600651 (Control panel)"

"Arrived on site to inspect refrigerator not leveled. Upon further inspection, I found the right side of the unit sitting lower than the left side. Customer pointed out that one of the shelves was not sitting level. I inspected the shelf and found it not assembled correctly and the glass is not seated on the brackets correctly causing the shelf to rock when installed. I leveled the unit and aligned the crisper drawer doors. Due to the shelf not manufactured properly and another being broken, I am ordering two (2) shelves and scheduled return service for 12/07/22. No water leaks observed during service.; ordrng 2 W11245713 (Shelf)s"

Arrived on site to diagnose a dishwasher that is leaking. Found door gasket deformed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11483553 (Gasket)

"Arrived on site to test unit for not operating properly, tested unit found all components activating properly in diagnostics but when preheating a F8E0 error code, not reaching proper fan speed, also unit is not installed properly that will cause future issues hole on in cabinet needs to be covered up before our next visit, will need to replace control and blower, ordering parts office to reschedule ; ordrng 1 W11598119 (Blower)"

"Arrived on site for dryer not starting after it was powered on. Upon arrival confirmed issue. Ran tests and checked hardware under drum but found no failures. Found diagnostics had f4e4 sealed. Tested control and found l2 relay voltage issue and control no disturbing power properly. After getting customer autho I made repaired, reassembled, and tested unit. Found dryer fully functioning as designed. Call complete"

Arrived on site for dishwasher not cleaning the dishes well. Upon arrival confirmed issue. Found no errors In Diagnostics. Found signs debri back flow from disposal. Also found spray arms slightly clogged leading to improper water circulation. Went over methods for safely removing and cleaning dishwasher with manufacture safe recommendations with a proper cleaning cycle. Unit functioning as designed. Call complete

Arrived on site to diagnose a dryer that will not turn on. Found only half power at wall outlet indicating electrical issue in home.

Arrived on site to test unit for broken front glass. Replaced glass unit test good job complete.

Arrived on site to test unit for left rear burner turning off when going to low. Adjusted the valve test unit and unit test good job complete.

Arrived on site and inspected dishwasher and found it would not drain. Sound drain hose is clogged with food and after clearing it dishwasher it will now drain properly

"Arrived on site and found oven is showing control panel is locked. Control panel will not clear, will not enter diagnostic and power cycling has no effect. A new control panel will be needed

"Arrived on site and found no ice production, freezer temp is 2 degrees icebox temp is 19. found no errors in test 56, tests 57, 45, 36, and 15 pass. While on hold water is freezing in tray, Spoke with techline and Checked test 56 again and it is now showing E5. tech line recommended replacing icemaker 7735162963

Arrived onsite for dishwasher not draining. On inspection went to drain unit the drain was cavitaing while try to drain. Replaced the drain pump put the unit in diagnostics mode and the motor started making a clicking noise. Replaced the pump assembly and re ran the unit in diagnostics mode. The unit is operating as designed. No water leaks detected during service

Arrived on site to test unit for broken cooktop. Replaced cooktop . Test unit and unit test good job complete.

"Arrived on site to possible install previous diagnosed part. I gained access to the gearcase and inspected the slide, I found it intact and no oil leaking on it. I gained access to the control and tested drain pump, lid lock and valves, I found them within range. I replaced the control and and ran a calibration. I ran a diagnostics cycle and found the unit working as designed.

Arrived onsite for a washer that is leaking. Upon inspection I found that the Garmin spray nozzle. Was spraying some water over the tub ring and would run down the sides if the chassis and would build up in the bottom trim and overflow. I installed the noise and found some hard water buildup that was disrupting the flow of water causing the issue. I corrected the and tested the unit and found that it was operating as designed.job complete.

"Arrived onsite and advised that for ongoing long fill error, cold water valve should be replaced. Complete valve replacement. Unit is running leak free and error free at time of service. All checks good. Unit is now operating as designed."

Arrived onsite for water valve leaking into tub during standby. Completed repair and tested for leaks. Unit is now operating as designed. Leak free. Advised customer on repair.

Arrived on site. Installed end cap and lid customer provided replaced both fresh food door gaskets checked door seals good.

"Arrived on site for loud noise while dispensing water and filling icemaker. Replaced back water valve,water line and reducing valve noise has reduced. Customer still with noise advised customer replacing shut off valve due to corrosion on valve

"Arrived on site and replaced previously diagnosed drain pump. Removed trim nails and reassembled, unit now working as designed. No leaks detected.

Arrived onsite for Not Tumbling or Spinning. Upon arrival ran diagnostics and there are no error codes. Disassembled unit to inspect heating circuit. Found fracture in element and blown thermal fuse. Found lots of lint in cabinet and lots of lint blocking vent hose. Need to replace element and thermal fuse. Cleaned and cleared all lint. Replaced element and thermal fuse. Test unit and unit is operating as designed. Job complet

"Arrived on site. Customer defrosted unit removed evaporator cover,disconnected harness found broken pin and corroded pins in liner harness called tech support per tech support

"Arrived on site to test u it for tripping breaker, tested unit found faulty switch housing and shorted switch, unit has service pointer to fix this issue

"Arrived onsite for washer inlet valve not closing. On inspection tried to shut off water valve to the unit. They are stuck open, customer is calling a plumper to fix issue. She will call us back when it is fixed.

Arrived onsite for unit not filling. Upon arrival found detergent at bottom of unit ran unit and only got a small amount of water. Found kink in fill hose. Corrected hose and test unit. Unit now fills correctly. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site and replaced previously diagnosed main control board. Replaced board and was not able to to get compressor to kick on to cool RC. Found RC evap thermistor was reading 35 degrees when absolutely no frost pattern was present. Spoke with Techline and was advised to replace RC thermistors. Replaced thermistors and powered unit and compressor instantly turned on and frost pattern developing on evap with no signs of restrictions. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the leveling legs and tested the unit. Unit is operating as designed and is leveled. No lint observed during service, job completed."

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found a clicking noise as the drum turned and it appeared to be coming form the front right roller area. I disassembled the unit and retested and verified that the noise is coming from the front right roller. I removed and replaced the roller and retested and unit is operating as designed. I demonstrated for the customer as well. No lint observed during service, job completed."

Arrived on site for bottom trim not sitting correctly. Found trim bent . Replaced trim . Part is sitting more flush . No other issues found . Job complete

Arrived onsite for faulty compressor. Pierced system to verify clear lines. Filter dryer was in good shape. Recovered refrigerant. Replaced faulty compressor and dryer. Ran nitrogen to check for leaks and clear lines. Pulled vacuum and held. Charged per spec. Power unit and compressor is running. Recommended customer place a bottle of water in the freezer section and monitor temperature. Bottle should freeze and remain frozen for 24 hrs before stocking fridge. Job complete

"Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found frozen reservoir. Thawed line and unit is now dispensing. Notified customer that due to fridge being empty and on colder settings the line will freeze. Put control on level 2. When fridge is fully stocked the temperature can be adjusted back to ideal. Also running the dispenser frequently will allow line not to freeze over. Unit is functioning properly, no leaks present at this time. Job complete"

Arrived onsite and found unit had pinched water line and was not producing water or ice. Found unit operating as designed otherwise.customer had unit unplugged for cleaning. All else checks good. Advised customer on repair and on possible condensation leaking.

"Arrived onsite and tested unit for no power. Found poor connection at outlet. Corrected. Unit also had disconnected inlet water valve, repaired by restoring power to valve, all else checks good. Unit is now operating as designed."

Arrived on site to diagnose a range with F3 E0 error. Found loose wiring connection at sensor connection to harness. Rewired sensor properly and all is working properly at this time.

Arrived on site to test unit for unit giving error code of console disconnected. Did a hard reset on all the boards test unit and unit test good job complete.

Arrived on site to replace door for refrigerator. Replaced rc door and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and normal operating noises to expect during cycling. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose an oven that inspector report said out of calibration. Tested oven temps and found no issues with temps. All is working properly at this time and no further repairs needed.

Arrived on site to test unit for left front burner taking to long to ignite. Test unit and found clogged burner head. Secured burner head test unit and unit test good job complete.

Arrived on site to test unit for gas smell test unit and could not find any gas leaks. The builder was there when testing job complete

"Arrived on site and found saved error codes F3E3, F7E4 set washer into a diagnostic cycle and found Gear case has failed. Disassembled washer and replaced gear case and slider. After replacement washer will not complete the diagnostic cycle, job complete"

"Arrived on site to replace previously diagnosed clutch and stator, replaced parts per tech line but could not get it to agitate or spin, tested voltage to stator and found it getting a burst of 120VAC and then gradually decrease, replaced control and tested unit is now going through diagnostics cycle, ran spin and agitate multiple times in component activation with no issues, unit is now running as designed, if issue persists will need to call tech line for further diagnostics at this time job complete"

"Arrived on site to test unit for no lights in FC, tested unit found failed LED module, replaced module, lights are now working, job complete"

"Arrived on site and found wash motor is not running, Replaced wash motor and dishwasher will now complete a diagnostic cycle, job complete"

"Arrived on site And inspected range and found display is failing. I replaced it and it is now working properly, job complete"

"Arrived on site and found no saved error codes, customers new complaint is a squealing noise during the highest spin. Disassembled rotor and stator assembly and didnt find any issues. After reassembling ran spin again and noise has stopped. Job complete"

Arrived on site to test unit for door no closing. Test unit and found loose switch holder. Secured holder correctly replaced switches test unit and unit test good job complete.

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the UI and the console. I tested the unit and all is working as designed. There were no water leaks present at the time of service. Call complete. W14L061DPL1.

Arrived onsite for not making ice. Upon arrival inspected ice maker and found switch is in off position. Turned ice maker on and unit began ice harvest. Unit is operating as designed. Job complete

Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the compressor and drier. I installed an access valve. I vacuumed the system and charged it with 48 grams of R600. I tested the unit and found it cooling down and working as designed. Unit was in the shop and not connected to a water supply. Call complete.

"Arrived on site to inspect refrigerator freezer ice maker leaking water. Upon further inspection, I disassembled the FC section and tested the ice maker. I found the IM leaking from the front right screw on the bottom side of the tray. I removed and replaced the ice maker and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived onsite for previously diagnosed parts. Installed parts and tested unit. No water leaks detected during service.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and access valve and charge the unit up with 120 psi of nitrogen. Found the unit holding pressure. Vacuumed out the unit to -31 psi and found the pressure hold for 15 minutes. Charge the unit up with 56 g of R 600 and tested the unit. The unit began to work and operate as designed. Advise the customer to keep an eye on the unit over the next 30 days and call back if any other issues persist. Call complete."

Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the compressor and drier. I installed an access valve. I vacuumed the system and charged it with 48 grams of R600. I tested the unit and found it cooling down and working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site for oven door falling off. I inspected the door and found the left hinge out. I found the locking tab in the open position. I removed the door and inspected the hinges and receivers, I found all good with square edges and no rounding of any kind. I replaced the bulbs in the oven as they were out. The unit is working as designed. Job complete."

"Arrived on site for fridge door popping open again. I inspected the unit and work area. I found the gasket shaped properly and the door aligned. I replaced the drain tube to ensure everything is properly sealed and the unit is pulling into a vacuum. I found the door still popping open. I found the hinge side gasket binding up causing the door to pop open. I called techline and spoke to Bruce, I advised him of my findings, and that the door and gasket have been replaced. Bruce recommend notching the top hinge plate and adjusting it and adding a spacer to the bottom hinge. I received Sr# 7735164126. I adjusted the top hinge and shimmed the bottom hinge. I still found the door popping open. I recommended the customer call whirlpool customer care as there are no more recommendation for repair. Job complete."

Arrived onsite to install previously diagnosed part. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete

Arrived onsite for to remove a peace of fiber that was stuck in between the door glass of the dryer door. Upon arrival I removed the door and took it apart and removed the fiber and reinstalled the door and tested the unit and found the unit operating as designed. Job complete.

Arrived onsite for long wash Times. Found water lines were hooked up properly verified hot to hot. Tested and found times presenting estimates as designed and adjusting after running the sensing. Advised customer on findings. AllChecks good.

Arrived on site to test unit for not drying properly. Found error code FAE1/F10E1(vent wax motor issues). Found motor not opening damper. Replaced vent assembly. Ran diagnostics and unit is working as designed. Advised customer to purge cold water prior to starting unit by running hot water at sink till hot. Also advised on use of rinse-aid. No leaks detected. Job complete.

"Arrived on site to test unit for hot water keeps running even with unit unplugged. Found hot valuable had calcium build up preventing balance from closing properly. Replaced valve assembly, unit working as designed. No leaks detected. Job complete."

Arrived onsite to install previously ordered parts. Replaced evaporator motor W11578030 and damper control WPW10479155. Test unit and unit now operates with normal operating sounds. Job complete

"12/1/22 7:19: GC rspndd 11/30 WED, Arrived on site. Installed both damaged doors and nameplate. Job complete"

"12/1/22 7:17: GC rspndd 11/30 WED, Arrived on site. Installed both damaged doors and nameplate. Job complete"

Arrived on site for ice build up in chute. Diagnosed defective ice door kit that was previously installed installed new ice door kit checked door operation good checked ice door seal good.

"Arrived on site for a microwave that is catching fire and has melted the turntable support. Inspected unit and work area. Confirm the customers complaint and found the glass missing. The customer advised that they had cooked popcorn on the popcorn sitting in that the bad caught fire and blew up the turntable plate and support. They advise that since then, theyve been using it intermittently and have had the turntable support catch fire again three times. Found evidence of burning inside of the microwave cavity and the turntable support melted onto the motor. I called Whirlpool Techline and spoke to Rich SR# 7735165241. He asked if the customer had put the unit on the popcorn setting and walked away. The customer advised that that when they had come back to the unit, the popcorn was on fire. Rich explained that this cant happen and that manufacturers of popcorn have advise not to use the popcorn setting due to issues with burning and situation such as these. He advised that the customer needs to stay in front of the microwave while the popcorn is cooking to stop the cycle when the popping decreases indicating the popcorn is done. Advise this issue was a user error issue only and had me send photos of the damage. He advised that the unit can be repainted and replace the support and motor but they will always have a burnt popcorn smell due to the smoke that was omitted throughout the entire microwave. He did advise for me to contact the safety team to determine what they wanted to do. I called whirlpool safety team and spoke to Lashawnda Sr# 7735111481. She advised that since the unit was 7 years old, they would not be able to assist with any repairs at this time. I spoke to the customer about Techlines findings. The customer advised that he does not want to make any repairs to this unit and is going to contact whirlpool to see if they can help them out with any part of a cost of a new unit. Call complete."

"Arrived on site for u it powering off. Diagnosed a defective drain pump,replaced defective pump ran water through pump water drained no leaks at tubing or connections."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control panel and test of the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to diagnose a range that is heating in the lower compartment. All is working normally and I advised customer that lower compartment is for broiling and not storage. No further repairs needed and job is complete.

Arrived onsite for Dishwasher will not drain . Unit is actually in apartment 2413. Upon arrival inspected unit and found water covering base of tub. Ran diagnostics and there are no saved error codes. Pressed cancel button to force drain and drain pump would not respond. Removed all water from tub.Replaced drain pump W10876537 and test unit. Drain pump now responding. Unit now drains correctly. Rand diagnostics cycle and unit operates as designed . No leaks present at this time. Job complete

"Arrived on site to inspect oven time not keeping. Upon further inspection, I found the unit not connected to wifi and the date/time were incorrect. I assisted the customer with down.aiding the manufacturer app on their phone and then connecting the unit to WiFi. Tested the unit in diagnostics showing no error codes and the unit is operating as designed. I provided the customer with the manufacturer wifi team contact info for future issues with the wifi connections. Job completed."

"Arrived on site to inspect washer not draining. Upon further inspection , I found the tub full of water and I cleared it out. Placed the unit in diagnostics and manually tested the drain pump and found it faulty. Finished removing the water from the unit using my shop vac and tilted the unit back and removed the drain pump. I found sand/dirt debris inside the pump area restricting the empellar from turning and pumping the water out. I replaced the drain pump and retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed harness, bake element and fuse, tested unit found shorted bake element, replaced element, tested unit unit is now heating properly, job complete"

"Arrived on site ,replaced tub . Cant run test due to being in storage unit . Job complete"

Arrived on site for leaking washer . Removed top panel and rear panel . Ran diagnostics wash several times . Ran quick wash and normal wash starts and couldnt duplicate leak . Did find wash next to unit wash running and leaking from door . Found build up under door glass and cleaned it up. Reran full wash cycle on other unit and no longer leaking . Suspect other unit was the leaking washer . Advised to wipe door glass periodically. Charged for diagnostics and 2nd man . Collected 303.08 AUTHO 33HPMJ; used 1 2nd tech from stock

Arrived on site to test unit for dispenser not opening replaced dispenser test unit and unit test good job complete.

Arrived onsite for washer not draining. Upon arrival inspected unit. Customer stated no water in the basket but could hear water when trying to move unit. Also some water ended up on the floor after a use. Put unit in diagnostics and found no stored error codes. Ran auto test to check for leaks and could not find any. Notified customer that some water will always remain in the lower tub area in between the basket and tub. As long as no water was being left standing in the basket itself. The water on the floor was more than likely due to over detergent use and overload after speaking with customer. Instructed on detergent use and properly loading. Unit is draining and no leaks present at this time. Job complete

"Arrived on site and replaced previously diagnosed bent infinite switch. Tested unit, unit working as designed. Job complete."

Arrived on site and replaced previously diagnosed control for cooktop light not turning on. Unit now working as designed. Job complete.

"Arrived on site to test unit for water leak, upon arrival customer stated that washer was switched out for a new one, spoke to property manager and he does not know where its at, when washer is located a new ticket will be made, job complete"