Arrived on site for fridge. Upon arrival customer stated they had another company out evening prior to appt. Stated unit is working. No service preformed. Call complete

"Arrived on site for noise complaint. Checked freezer compartment no ice build up on freezer evaporator cover,ran diagnostics all fans powered on with no odd noise,unit passed all diagnostic test."

"Arrived onsite for dishwasher with overflow switch error code and water on the floor. Upon arrival inspected unit. Customer stated had been using a couple months with no issues. Last lime used found water on the floor and error code, could not use after. Inspected unit and found water in Foote tray. Cleared and tested. Unit now allowing testing. Allowed unit to run and found no signs of leaking. Customer does have water softener. Instructed customer on less detergent use and proper loading. Customer will follow instructions and monitor. No leaks present at this time. Job complete"

Arrived on site for dryer not powering on. I spoke to the customer and found out she heard a pop and the unit hasnt worked since then.I gained access to the terminal block and found it shorted. I replaced the terminal block and powered the unit. It is now working as designed. Job complete.

"Arrived on site for refrigerator not making ice, inspected unit and work area. Tested unit in diagnostics and tested thermistor open. Replaced icemaker and tested, unit is now operating as designed. Advised CX to give 24 hrs to start making ice. No leaks where observed during service. Job completed."

Arrived on site to test unit for display not working. Test unit and found bad fuse. Replaced fuse test unit and unit test good job complete.

Arrived on site to replace previously ordered parts for refrigerator. Replaced rc door and badge and all is working properly at this time. No leaks were found at time of service.

Arrived onsite for failed cooktop. Upon arrival inspected unit. Found heat fracture stemming from dual burner area. Replaced faulty glass top. Tested all burners and are functioning properly. Job complete

"Arrived on site. Diagnosed a defective led module,replaced led module all leds working as designed"

Arrived on site. Diagnosed a defective freezer led replaced defective freezer led module. Autho S191AQ; used 1 W11601310 (Led module) from stock

Arrived onsite for unit too loud. Upon arrival test unit and found unit is making a vibration sound from motor area. Found motor bracket is loose and rubbing chasis. Secured bracket and test unit. Unit is operating as designed. Job complete

Arrived onsite for too loud. Upon arrival ran diagnostics and got error code F0-E9 off balance pause. Found drain hose is banging the back of unit. Adjusted hose and test unit. Unit is operating as designed. Advised customer on placement of articles to prevent out of balance. Also explained item that will cause unit to overload. No leaks present at this time. Job complete

"Arrived on site for a refrigerator that is leaking and the water dispenser and ice maker stopped working. Upon inspection I found that the leak was caused by a clogged drain tube, I cleared the drain tube and found that the water drains out properly, the I tested the icemaker and found that it harvested but the fill rate was slow. And found the same at the water dispenser. I removed the water filter and tested again and found that the water flow returned to normal. The customer may have gotten a defective filter

Arrived on site for ice building up on the bottom of the freezer. I inspected the unit and work area. I the drain tube was clogged. I cleared the drain tube and steamed out the ice. The unit is now draining properly.

"Arrived onsite to install previously ordered parts. Replaced motor, housing and wheel. Test unit and unit is operating as designed. Job complete

"Arrived on site to inspect range cooktop burner low flame going out. Upon further inspection, tested the cooktop and found the back right burner flame too low and turning off in the low setting. I adjusted the flame and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect microwave filter light on. Upon further inspection, I found the unit operating properly and no filter light on. Customer questioned about the charcoal filter for the unit and I removed the vent at the top of the door and found no filter. I explained to the customer that since the unit vents outside through the duct, the unit doesnt need the charcoal filter; the filter is for the unit is it vents back into the kitchen, which this doesnt. I recommended that the customer clean the venthood filters and the filter light should stay off. Job completed."

Arrived onsite for dishwasher not drying dishes properly. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran components test and all are functioning properly. Heater is energizing. Customer had run a of about 10 washes. Instructed customer that 30 consecutive washes are needed to see the benefits of using rinse aid. Also noticed wash water was cold to the touch. Ran faucet and took a long time to heat up. Recommended customer run tap unit hot before use or adjusted water temperature settings. Unit is functioning as designed.

"Arrived on site for refrigerator, inspected unit snd work area. Installed new LED module and unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site and inspected washer and found it will not begin a cycle and the latch is constantly engaging and disengaging. After replacement started washer on a normal cycle and observed it for several minutes latch is working properly and cycle is progressing normally, job complete

"DV48H7400EW Arrived to inspect dryer not starting. Upon initial testing, I found the unit would power up and when the start button was pressed, the unit would only click, with no operation. Testing of the motor circuit revealed it open and I disassembled the unit to inspect. I found the drive belt idler assembly had failed. I removed and replaced and tested. Operational test good, lint removed from chassis and steam dryer, no leaks observed during service.

"Arrived on site and found gearcase is leaking oil, After replacement washer is working properly and there is no excessive noise, job complete

"Arrived on site and inspected washer and found F6E one saved error code, After replacement washer will now complete a diagnostic cycle and is working normally, job complete

"Arrived on site and replaced ice dispenser motor diagnosed on previous visit, after replacement dispenser is working properly, job complete

Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to not draining. Test unit and found disposal still had plug in. Removed plug test unit and unit draining correctly job complete

"Arrived on site to test unit for shorted keypad error code. Found bad console test unit and replaced console. Test unit and unit test good job complete.

"Arrived on site to inspect upright freezer door not sealing properly. Upon further inspection, I found the lower left corner of the door not sealing, on the opening side. I attempted to square the chassis and found the flooring is too un-level to square the chassis completely and level the unit correctly. The customer advised they would move the unit to a more level space to help correct the issue. I recommended they use some type of shim at the back left corner to get it to level/square correctly. No water connections to the unit, job completed"

"Arrived on site to inspect dryer needing a belt. Upon further inspection, I tested the unit and could hear a thumping noise and the drum was turning. I disassembled the unit to find two rollers completely broken free from their axle, one roller broken from from its axle and seized, the tension pulley not rolling properly and the drive belt old and cracked.. I cleaned the unit (before & after photos) and removed and replaced the rollers, belt, and tension pulley and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site for GE dishwasher, inspected unit and work area. Customer complaint was unit not powering on. The built in breaker in the control was tripped. I explained to customer of what the problems we have found with these over the last couple of months. No leaks where observed during service. Job completed."

"Arrived on site to diagnose a range with a burner not regulating temperature. Found knob cracked causing issue. Job is complete."

Arrived onsite and determined slow water was due to sediment in the inlet hose. Repaired unit by clearing hose and testing function. Unit is now operating as designed.

Arrived on site to diagnose a dishwasher that is tripping the breaker. Found element not installed and reinstalled element. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and that appliances are not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause the circuits to trip. No repairs can be done to correct issue and homeowner will need to correct issue.

"Arrived on site for loud noise and no cool. Powered unit on,loud noise from evaporator fan motor and compressor,let unit run checked evaporator no frost forming on evaporator diagnosed unit will need a new compressor,evaporator,filter drier and evaporator fan motor.

"Arrived on site for a range that is not heating. Inspected unit and work area. The customer advised that none of her elements or oven work. I partially removed the plug from the outlet at the wall and check voltage at the incoming power supply. Found 120 V from line 1 to neutral, 20 V from line 2 to neutral, and 101 V from line 1 to line 2 indicating a power supply issue. I advise the customer that they will need to fix their power supply so the machine can operate as designed. Call complete."

Arrive on site for a washer that was moved and the tub fell off of its suspension. Upon inspection I found that there was no damage to the tub or the suspension and I reinstalled the tub and suspension and tested the unit several times check for leaks and or excess shaking and found neither. Unit operating as designed.

"Arrived on site to install previously diagnosed parts. Upon arrival I installed new ui, and tested unit and found no change. I then installed new inverter and tested unit and found unit operating as designed. Unit is now operating as designed.Job complete."

Arrived onsite for water dispenser and ice maker not working. Found that the water pressure to the fridge was extremely high. The water would not dispense and the filter house was shuddering when you called for water with it turn all the way on. I set the water valve to half on to help regulate the pressure. With new filter head the unit is operating as designed. No water leaks detected during service.

Arrived on site to install previous diagnose part and to replace stripped screws. I removed the stripped screw and installed the new button. I reassembled the unit and tested it. Job complete.

"Arrived on site for over heating and error code. Lo and cl error code per service pointer will need a new main control,found condenser fan not running unit will need a new control and fan motor.

Arrived on site. Replaced water pan and external drain pump ran diagnostics all test passed checked drain tube and connections no leaks.

"Arrived on site and replaced lid diagnosed on previous visit, after replacement confirmed it is working properly by running a diagnostic cycle. Collected remaining balance, job complete

"Arrived on site for dryer, inspected unit and work area. Customer complaint was not heating. Tested unit and it had great air flow. Tested heat and no heat was present. I tested voltage and there was no 240v. I spread the teeth on the plug so it can make a better contact and it started to heat. Advised CX to replace wall outlet. Unit is operating as designed. Job completed."

"Arrived on site for sealed system, inspected and work area. Replaced compressor and drier and installed new access valve. Disassembled unit to install deli harness. Vacuumed system and ran nitrogen trough the system and checked for leaks. Did not find any leaks. I then charged the system with R134 6.0oz. Unit is now cooling advised customer to let it cool for 24hrs.

Arrived onsite for very loud squeaking / grinding noise when spinning. Upon arrival test unit and found loud noise coming from bottom of unit. Inspected all components and found cam has failed. Replaced cam W10721967 with truck stock. Test unit and unit is operating as designed. No leaks present at this time. Job complete

"Arrived onsite for Range oven cavity bottom is loose. Upon arrival,inspected unit and found mounting bracket on right rear of cavity is out of position for panel to mount. Corrected bracket and panel now fits correctly. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the failed sealed system, I removed and replaced the compressor, access valve, UV dye drier and vacuumed the system. Pressures held good. I installed 5.5oz of R134a refrigerant; tested the unit in diagnostics test #4 and monitored pressures. Unit is operating as designed and beginning to cool. I recommended the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed."

WDF520PADM9 Arrived to inspect unit not washing. I entered service test mode and found a 4-3 code stored. I verified line VAC to the sump motor and then removed and replaced the sump assembly. The unit regained full function and operated as designed. I advised the customer with detergent type and amount and leveled the unit. No leaks observed during service.

KGCU467VSS02 Arrived to inspect incorrect ignition. I found the ignition system engaging out of order and corrected. I adjusted the LPG delivery and then set low flame heights. All operations of the unit were present and it ignited quickly through all tests. No gas leaks detected during service. Warranty applied.

"Arrived on site for a washing machine that is not making it through cycles. Inspected unit and work area. The customer advised that the unit well sometimes make it through cycles but other times will not. I ran it through diagnostics and found an F8 E1 (low/no water detected during fill) and an F0 E3 (overload) error codes. I ran the unit for an auto test and found both valves filling as designed but when the unit went to go drain, I could not hear the water draining into the standpipe. Removed part of the drain pipe out of the standpipe and found water draining out of the drain hose. Pulled up the entirety of the drain hose and found the drain hose was 4 feet into the standpipe causing a backflow and siphoning water back into the tub. Used a septi to shorten the drain hose inside of the standpipe and tested the unit again. The unit began to work and operate as designed. I did advise the customer that the issue is most likely with the drain hose due to siphoning conditions that can shut down her washer in between the wash and rinse cycles. The unit is now working as designed. Call complete."

Arrived on site for washer needing rotary switch. Upon arrival installed required part. Found water selection working as designed. Call complete

"Arrived onsite for door does not open all the way. Upon arrival, inspected unit and found kick plate is not mounted correctly causing bottom of door to rub. Re installed kick plate. Door now opens correctly. No leaks present at this time. Job complete"

Arrived on site to diagnose washer that was not draining. Examined unit and tested. Could hear weak sound from pump. Removed drain pump and found underwear wrapped around the impeller. Removed and replaced drain pump. Verified proper function. Call complete.

"Arrived onsite for broken spray arm. Upon arrival, inspected unit and found that the upper spray arm is fractured and will not mount to the manifold. Replaced upper spray arm WPW10498900. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite to install previously ordered parts. Installed door stop WPW10120097. Door now opens to the furthest possible way. Job complete

"Arrived on site to diagnose dryer that would not start. Examined unit and could not get unit to start with good voltage. Found door switch good, start switch good. No noise from timer. Checked motor and found motor wire for the door switch pulled out of the connector. Reseated and verified good connection. Timer would not start after. Replaced timer and ran. Verified proper function. Call complete."

Arrived onsite for refrigerator filter stuck. Upon arrival inspected unit. Found filter was wedged on clip now allowing it to drop down when the cover was dropped. Pulled filter down and allowed customer to replace. Job complete. Had office run cc over the phone. AUTH: 994J33

Arrived onsite for vent hood not functioning properly. Upon arrival inspected unit. Found control module pushed into housing. Disassembled unit and found control not mounted properly. Mounted control and tested. All functions are responding properly. Unit is functioning as designed. Job complete

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and ran compressor. Compressor is running. Unit is cooling. Recommended customer place a bottle of water in the freezer compartment . Water should freeze and remain frozen for 24 hrs. Job complete"

"Arrived on site for a washing machine that has low water concerns. Inspected unit and work area. The customer advise when they use certain washers, the unit does not fill up with water before it starts agitating. Tested the unit and did find the customer was using the extra power button. They assume that the extra power button meant more water. Went over the service pointer overwater clarification level (W11499341). I did advise this is normal operation. I ran into through diagnostics and did not find any stored error codes. Ran into an auto test in the unit ran as designed. Call complete."

"Arrived on site to diagnose washer throwing long fill errors. Found cold valve stuck and humming, hot good. Replaced inlet valve and tested. Verified all working as designed. Call complete."

"WRS325SDHZ08 Arrived to inspect noise. The customer presented a video that I could hear buzzing that was fast in nature. I removed the back cover and found manufacturing debris within the lower unit area that was contacting the condenser fan, and removed it. The dispenser had a drip after water dispensing at about 10-15 seconds and I was able to correct. Operational test good, no leaks observed during service."

"KCGS356ESS00 Arrived to inspect ignition and flame issues. The original installer had incorrectly placed the burner caps and after correcting placement, the high flame was corrected and ignition occurred as designed. Further testing revealed the left half of the valves were making contact with the cooktop with attempted use. The front mounting bracket had been over-tightened and after setting as the MFG intended, the valve knobs rose to the expected height and the issue was resolved. Operational test good, no gas leaks detected during service."

Arrived onsite for vent hood making a noise. On inspection found a Home Depot pencil that the fan was hitting and making that noise. Removed the pencil and retested the unit. Noise gone.

Arrived on site to test unit for no water and ice. Found reservoir was frozen over. Removed reservoir and defrosted. Unit working as designed. Applied more permagum to water line entering and exiting cabinet. Advised customer to leave RC set to 41 as doors are not being opened much throughout the day. No leaks detected. Job complete.

"Arrived on site to test unit for not spinning. Found latch not engaging. Replaced latch, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for temp not correct in oven. Customer stated inspector was the one who found oven was not heating properly. Heated to 350 and found temps were correct. Advised on operation of unit and against use of thermometer(per owners manual). Unit is working as designed. Job complete.

Arrived on site to replace previously ordered parts for refrigerator. Replaced filter cover and all is working properly at this time. No leaks were found at time of service.

"Arrived on site for washer not completing cycles and and spinning properly. Upon arrival confirmed issue. Found f8e1 and f7e7 in diagnostics. Found customer using cold only during washes and instructed on best methods to prevent f8e1 error. I then found capacitor leaking under unit and replaced it. Found unit could complete cycles as designed with no codes, leaks, or failures. Call complete"

"Arrived on site and inspected refrigerator And found mounting points on interior liner on the right hand side for slide plate are broken off. Used quarter inch screws to remount side plate and drawers will now operate properly, job complete"

Arrived on site to tighten screw for console. Console is still a little loose normal. Bracket will need to be re installed by installation company. Job complete.

Arrived on site to test unit for center burner flame to high. Test unit and found wrong orifice. Installed new orifice test unit and unit test good job complete.

"Arrived on site to inspect venthood turning on by itself. Upon further inspection, the customer advised that the venthood would turn on by itself and the light s would turn off and on. I tested the unit by pressing the buttons on the control and could not duplicate the issue. Customer advised its intermittent. I removed the push button control and inspected the connections and they were good. I inspected the connections at the transformer and they were good as well. Due to the intermittent issues, I removed and replaced the push button control and retested for several minutes. Unit is operating as designed. I advised the customer of my repairs. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Unit was powered off due to the problem customer called about. Customer showed video of unit losing power within seconds on and off. I plugged unit back on and found unit operating as designed. Decided to replace UI and hv control. Unit is now operating as designed. Job completed."

"Arrived on site to test unit for error code, tested unit found no drain error, found that the disposal plug was not removed not allowing water to evacuate, replaced plug and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for noise, tested unit found a grinding noise coming from cam, inspected under unit and found capacitor got loose and was pushing against cam causing the grinding noise, secured capacitor properly, tested u it unit is now running as designed, no leaks detected job complete"

"Arrived onsite and found unit on non dedicated gfci circuit. Plugging the oven in would grip that circuit, but did not trip the neighboring gfci circuit while testing. Advised that the unit is design to be on a dedicated circuit and gfci can allow for nuisance tripping as a recognized possibility in the fqctory standards. All checks good. Unit is now operating as designed. Advised builder on findings."

Arrived onsite and found ice maker issues due to fill spout not aligned with cup missing on the fill and flooding freezer. Corrected by fixing alignment. Unit is now operating as designed.

"Arrived onsite and found unit operating properly at time of service. Due to reports of excessive condensation, heat treated gasket and during procedure found roll in upper gasket. Smoothed to factory standards. Unit is now operating as designed."

Arrived on site to install previous diagnosed parts. I gained access to the tub and replaced it with new. I replaced the mid level brackets for the shelf. I reassembled the unit and tested it. It is now working as designed. No water leaks detected at this time. Job complete.

Arrived on site for the ice maker producing slow. I explained to the customer that the ice thickness is set to max and that will slow ice production. I can set it back to normal and it would produce faster. They wanted it to produce faster so I set it to normal. Job complete.

Arrived on site to diagnose a washer with tones not working. Found ui not inducing tones even though option is on. Replaced ui and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced pump assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for an dishwasher that wont run at times and would also bee. Upon inspection I found that the was water in the drip pan I then poured it out and tested unit and found a small leak at the water inlet line fitting and tightened it up and found that the leak was gone. Tested unit one last time a found unit operating as designed. Job number.

Arrived on site to install previously diagnosed part upon arrival I installed new strike and tested unit and found unit operating as designed. Job completed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the user interface assembly and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is not spinning. Inspected unit and work area. The customer advised that the unit will not get past the wash portion of the cycle and will not spin out any clothes. Ran the unit through diagnostics and found an F7 E1 (basket speed fault) error code. Ran the unit through manual spin and found the unit buzzing but not spinning. Went ahead and replace the capacitor and tested the unit. The unit began to spin and operate as designed. I ran the unit through an auto test and the unit ran as designed. Call complete.

Arrived on site for a refrigerator that has a broken bracket. Inspected unit and work area. Confirm the customers complaint and the customer advised they had a bracket that they ordered from whirlpool. Replace the bracket in the freezer and added the shelf. Tested the unit and the unit is working as designed. Call complete.

Arrived onsite and repaired unit by replacing the cycling thermostat. Unit is now operating as designed. All checks good.

"Arrived on site for temp concerns found freezer not cooling correctly,found obstruction on condenser fan motor,removed obstruction fan powered on. Advised customer to let unit run 48 hrs"

Arrived on site for door seal issues. Found door not sealing correctly adjusted hinges tested door operation good.

Arrived on site. Diagnosed a defective led module installed updated led modules all leds working. As designed

"Arrived on site to test unit for not washing, tested unit found after the sump was replaced the thermal sensor was about a 1 inch from tub, bent it back into place and secured it properly, customer stated that after repair she ran it once and on the next load FAE5 code popped up,diverter leak detected, inspected sum found loose screws on the back of sump, tightened screws and ran normal cycle for 10 minutes, unit is running properly with no issues, drain water and restart cycle, unit is running as designed, advised customer to monitor if error returns will need to replace sump, no leaks detected job complete"

"Arrived on site to replace previously diagnosed cavity sensor, replaced sensor tested unit unit now functioning properly, heated water for 1 minute with no issues, job complete"

Arrived onsite for safety valuation. Called safety line they told me to call tech line Scott from tech said that we are going to shoot gun parts at it. I told Scott there was not gas leak but when you are preheating the oven it does not burn all the gas and it smells up the house. He sent me to the Safety line again and the tech said that they will swap out the unit and gave me this SR # Sr7735203224SR 7735200886. Sr7735203224

"Arrived on site to diagnose refrigerator not making ice or dispensing water. On arrival tested dispenser and found no water coming out, just valve humming. Asked if RC items were freezing and customer said things did freeze. Checked settings and found RC at 33. Adjusted to 38. Heated reservoir to melt ice in it. I also found the single valve connector was never centered from install, and was almost off 1 prong. Seated connector and retested. Verified unit dispensing properly. Call complete."

"Arrived on site to test unit for not spinning. Found fuses were good. Found door switch and motor resistance good. Replaced ACU, unit now working as designed. Job complete."

Arrived onsite for unit not operating. Upon arrival inspected unit. Checked polarity and is good. Test thermal fuse and is OL. Need to replace thermal fuse. Replaced thermal fuse and test unit. Unit is now operating. Watched element cycle. Checked ventilation and unit passed vent test. Unit is operating as designed. Job complete

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Attempted to jump the icemaker and found that the motor wouldnt turn. Checked voltage to the icemaker and found 120 V. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. I advised the customer to give the unit 2 to 3 days to fill up their ice bin. Call complete.

"Arrived onsite to install previously ordered parts. Replaced outer glass W11176456, nameplate W11178521, and both screws W11428245. Job complete"

"Arrived on site ,replaced belt ,shield and screws . Ran diagnostics. No errors and unit passed diagnostics wash test . No water leaks detected at time of service. Job complete"