"Arrived on site and found saved error code for basket speed fault, Ran all functions in manual diagnostic cycle and did not find any issues. Inspected gear case assembly and did not see any issues. Took picture. Ran automatic test cycle and it passed, ran calibration cycle and this also passed. Sound basket and tub are not centered properly used leveling feet to correct this. This may have been causing unbalanced loads. Discussed correct loading for this model and correct detergent usage to Minimized unbalanced loads, job complete"

Arrived onsite for washer leaving clothes wet after every cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code F7E5 shifter fault. F7E6 motor fault. Found unit not agitating or spinning. Inspected underneath unit and found failed shifter and capacitor. Replaced both and tested. Unit is now functioning properly. Job complete office has cc on file.

Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found unit powered off and water supply off. Established water supply and power to test. Customer stated water was only visible from the dispenser area and down. Not underneath unit or on the sides. Checked water lines and ice maker. Some residual water in ice bin. No signs of leaking. Customer did mention house had a power outage around same time this occurred. Looks like ice in bin melted due to outage and dripped through the chute out of the dispenser door and onto the floor. No current signs of leaks. Customer will monitor. Job complete

Arrived onsite for refrigerator compressor making noise. Upon arrival inspected unit. Found unit powered on and running. Temperature in cabinets are ideal. Monitored then put into diagnostics. Ran test four (compressor) steps 1-5. Monitored all steps and did not hear any abnormal noises. Operating noise of 3way valve and compressor are normal. Could not duplicate any issues. Unit is functioning properly. Job complete

WMH78019HZ3 Arrived to instal previously diagnosed and ordered parts. I removed and replaced both switch assemblies W11197766 and tested. The unit operated and heated as designed.

Arrived onsite for small leak and found unit operating with bad suspension and no standing leaks from water parts or tub. Replaced suspension to restore function and eliminate a suspension related leak.

Arrived onsite for dryer making a squealing noise. On inspection found the belt pulley roller was seized up. Replaced the the roller and the wheels. Tested unit no noise anymore. Unit operating as designed.

"Arrived onsite for a dryer that is not heating. Upon inspection I found good power at the wall. I tested all thermistors cutoffs, and fuses. And found the all good. I checked the heating element and found that it was showing open. I visually inspected the heating element and found that it had separated. I replaced the heating element and tested the unit and found it operating as designed. Jo completed"

Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain pump stuck and the chopper blades broken off. I replaced the drain pump and reassembled the unit. I tested it and found it working properly. Job complete.

Arrived onsite for a venthood with nothing working on it. I found the control had pushed all the way into the venthood housing because the mounting screws were loose. When this happened it bent the mounting bracket not allowing the high speed fan button to slide thru the opening smoothly. I straightened the bracket and mounted the control correctly. I tested the unit and all selections are working as designed. Call complete.

Arrived onsite for icemaker not working. On inspection found E5 error on the UI test. It would not call for water or do a harvest test. Installed new icemaker and re ran the test. When I called for water it filled the ice tray. When I called for harvest the tray dumped in found home again. Informed customer to call if no ice in the morning.

Arrived onsite for a range to replace previous diagnosed parts. On arrival the cooktop hot light was off. I replaced the left front infinite switch and tested all the burners including the warmer. The cooktop hot light turned off on every burner after it cooled down. The unit is working as designed. I explained to the customer to pay close attention to what burners were being used if the light starts staying on again. Call complete.

Arrived onsite for microwave not heating. Upon arrival inspected unit. Tested and all components are functioning except not heating. Uninstalled and disassembled unit. Found failed magnetron. Replaced magnetron and tested. Unit is now functioning properly. Job complete

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the ice cubes were getting smaller but until they finally stopped producing. Ran the unit through diagnostics and found slow water flow coming into the unit when the unit was attempting to fill. Removed the water filter and found water pressure increase into the unit. Advise the customer that their issue is most likely with their filter and ask them if theyd prefer to buy one from me or to go to the store. The customer advised that they would go to the store. Then it is now working as designed. Cole complete.

"Arrived on site for a defective compressor,removed defective compressor,installed a new compressor and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to test unit for bake button not responding. Verified console connected properly. Replaced console, unit now working as designed. Job complete."

Arrived onsite for ll burners not lighting. Upon arrival test unit and I can hear gas flow but cannot smell gas. Let unit purge air out. Test unit and all burners now operate as designed

Arrived onsite for all leds out and dispenser not operating. Upon arrival inspected unit and all components operate correctly. Customer stated that several days ago he reset breaker and all leds and dispenser are operating correctly. I ran diagnostics and all test and components operate correctly. I believe that resetting the controls cleared issues. There is no repair to be made at this time. Job complete

"Arrived onsite to install previously diagnosed parts. Upon arrival I found that the unit was in defrost mode, I installed the new control a fc thermistor. (1 thermistor) upon further inspection I found that the door seal had came loose from the top left and top relight of the door causing it to sag a bit. I reattached it and used my heat gun got the gasket to form a good seal after this I plugged the unit back in and found unit operating as designed. Job complete."

Arrived on site for a DW that is not starting the wash cycle. Upon inspection I found that the was no code stored. Upon further inspection I found that the strike was not clipping into the latch properly. I corrected this and tested unit several times and found that the unit it now operating as designed no like found. Job complete.

"Arrived on site for loud compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Repair covered by manufacture sealed system warranty"

"Arrived on site for washer not starting. Upon arrival confirmed issue and found the following error codes: F6E3, f5 E1&3, f8E6. After further testing I found the ACU, ui, and lidlock all failing. Replaced all 3 parts then reassembled and tested unit. Found no leaks and unit working as designed. Call complete"

Arrived onsite for oven temp concern and tested oven function and found unit is operating as designed and heating and maintain the set temp properly. Explained findings and provided advise for improved performance such as extending the preheat and regulating the temperature with a cooking stone. All else checks good.

Arrived on site to diagnose a refrigerator that was not cooling properly. Found temps in fc below 5. All is working properly at this time and no further repairs needed.

Arrived on site to diagnose a microwave that isn't heating. Found magnetron and inverter shorted and replaced both parts. Tested unit and found all is functioning properly at this time.

"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. The customer advised that during the freeze, their house temperature is gotten to the low 50s when it was really cold. Advised that the compressor started making a noise and then completely stopped cooling. They advised that just a few days ago the unit started working again and has been cooling and operating as designed. Found the freezer and the refrigerator at proper temperatures with ice cream solid inside the freezer. I did advise the customer that if the temperatures are below 60?, it can cause issues like this with the refrigerator and that they will need to make sure that they keep their inside temperature between 60?F and 85?F. The unit is working as designed. Call complete."

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will get to the rent cycle and then completely stop and will not do anything further. Around the unit into diagnostics and found an F7 E1 ( basket speed fault) error code. I ran the unit through an auto test in the unit ran as designed. Around the unit through a high speed spin for over two minutes and found the unit working as designed and not shutting down. I ran the unit through a tactometer test and found the tactometer was registering the basket speed properly. I checked polarity at the wall and found proper polarity. I called Whirlpool Techline and spoke to Steve SR# 7735383656. He had me run a couple checks through the capacitor and the motor in the wire harness and advise that everything checked out with the unit and to instead replace the control. I replaced the control and tested the unit. The unit began to work and operate as designed. Advise the customer to run through a few cycles and call back if any other issues persist. Call complete.

Arrived onsite for loud grinding noise. Upon arrival ran diagnostics and got F0-E5 off balance load. Customer played video and sound occurs when agitating from clockwise to counter clockwise. Replaced clutch W10754448 and slider W10734521 and test unit on a quick cycle. Unit is agitating correctly with no loud noise. No leaks present at this time. Job complete

"Arrived on site for dryer powering up but not starting . Getting correct voltage at block. Found thermal fuse had blown. Replaced fuse and cleaned out dryer of lint build up, and unit is now heating up. Ran air flow test with meter . Found restricted air flow. Recommended customer have exterior vents cleaned . Job complete"

"Arrived on site and replaced spark module, RR and LF spark igniters and harness. Unit now working as designed. No leaks detected. Job complete."

Arrived on site to diagnose oven with no display. On arrival found the unit was completely off. Checked breaker and found breaker was tripped. I reset and unit came on. Connected the unit to customers whirlpool app and wifi and updated software. Found no error codes present. Tested all functions and preheat and found all working as designed. Call complete.

"Arrived on site to follow up harness replacement. Replaced lower Harness due to several severed wires. Found rotor was rubbing the stator and locked up. Found stator in the wrong position on the gear case, which was clocked 25% wrong direction. Dropped gearcase and corrected orientation and installed new rotor and stator, as well as lower Harness. Tested unit and no functions would work. Replaced control. Retested and verified all working as designed. Call complete."

"Arrived on site for washer showing f7e1&e7. Upon arrival confirmed issue and errors in diagnostics. After further testing I found capacitor and ACU both had failed. Replaced both parts and found unit working as designed with no errors or leaks, call complete"

Arrived onsite and found unit operating with failed capacitor preventing proper motor function. Customer complaint of no spin. Verified problem and replaced the capacitor to repair. All checks good. Unit is now operating as designed.

Arrived onsite for ongoing failure to produce ice and determined the fill tube to be frozen indicating deteriorated insulation around the conduit allowing the ice box channel to freeze the fill line. Customer not interested in having the door replaced. No charge for completed diagnostics.

Arrived onsite for range not reaching temperature. Upon arrival inspected unit. Tested unit at 400 degrees (last temperature used by customer) and found during cycling unit was about 20 degrees low. Calibrated 15 for customer. Customer will use and monitor. Also found that customer is having flame issues with left front burner. Ordering burner and cap. Office to reschedule ; ordrng 1 WPW10406878 (Burner) and 1 WPW10299236 (Burner caps)

"Arrived onsite and found unit operating with repeat fresh food evap frosting. Consulted management and decided after verifying no obvious breach in cabinet insulation, that all parts should be replaced again the control and ui and fan scroll and thermistor. Advised customer on repair plan and scheduled a day convenient for them to repair. ; ordrng 1 W10316760 (Thermistor) and 1 W11172798 (Control) and 1 W11340158 (User interface)"

"Arrived on site to inspect microwave error code. Upon further inspection, I plugged the unit in and tested with my microwave tester and the unit operated as designed. I found the customer had a cover over the venthood vents due to the cold air coming inside. I tested the vent fan and found there is no damper assembly. I tested the unit with a cup of water and the unit began to heat and after approximately 20 seconds, the unit stopped and showed error code F4E4. Following the tech sheet, I will need to order a main control and due to the unit not having a damper, I will need to order one. I am ordering a PARTS RESEARCH for the control and damper due to no parts breakdown available and office to schedule return Unit left unplugged for safety.; ordrng 1 PARTSRESEARCH (Main control) and 1 PARTSRESEARCH (Damper assembly) and 1 CNOTE (@SHANA)"

"DW80M9550UG Arrived to inspect water wall movement issue. I found the drive assembly had failed and will require replacement. I removed standing water from the unit.

Arrived on site for a DW that is leaking. Upon inspection I found that the leak coming from the Sump&motor.

"Arrived on site for microwave stopping after 3 seconds. Upon arrival confirmed issue but found unit intermittently working then failing multiple tests. Found unit had multiple area of damage to inner working of door cuasing it to lean on hinges also found unit had heavy grease build up and control was failing to show any display lights. Found unit couldnt be safely disassembled due to multiple external part failures. Found unit would need following parts 8205416 door, w10217710 inverter, 8206317 mag, w10211972 switch, w10211974 switch, 8205421 control. Will need findings reported that unit will need replacement. Call complete ; ordrng 1 8205416 (Door (stainless)) and 1 8205421 (Control) and 1 Cnote (Parts needed in notes)"

Arrived on site for KitchenAid cooktop knobs bubbling. I inspected the unit and work area. I found the three knobs furthest away from the burns bubbling. I inspected the cooktop and found it warping along the front of it. The knobs are considered cosmetic. I advised the customer to call whirlpool about the knobs. I am ordering the cooktop. The office will reschedule when we have eta on the site parts.; ordrng 1 W11051501 (Cooktop)

"Arrived on site for washer not starting . Ran diagnostics and got 1-2, 5-2,5-3, 6-2 error codes . Test unit in diagnostics and manual test modes . Lid lock is performing normally . Found control failing . Also found the beginning of oil leaking from gear case .Job complete ; ordrng 1 W10812418 (Control)"

"Arrived onsite for dishwasher not cleaning. On inspection found that there was very little water pressure coming out of the spray arms. I switch the upper spray arm out and put it at 12 clock and started a cycle. The arm nerve move, customer said when they first moved in that the water supply line was bent in half. Customer fixed the issue. Tested water pressure and it was good. Ordering a pump W11613479. Ofc to reschedule when part gets back in stock. No water leaks detected; ordrng 1 W11613479 (Pump)"

Arrived onsite for refrigerator with freezer door not closing properly. Upon arrival inspected unit. Found upper drawer misaligned not allowing door to close properly. Ordering drawers and brackets. Office to reschedule. ; ordrng 1 W11387053 (Freezer bin) and 1 W11387048 (Lower freezer bin) and 1 W11131390 (Left bracket) and 1 W11161915 (Right bracket)

Arrived onsite for unit turning on by itself. Upon arrival customer has unit powered down at breaker. Powered unit and put into diagnostics. Found multiple error codes for UI disruption. Will need to replace UI console and control. Ordering UI. Office to reschedule. Confirmed with Whirlpool safety team. Sr#7735159292. ; ordrng 1 W11296171 (UI)

Arrived onsite to install previously diagnosed part and found that the lead on the igniters where too short. I am returning with the new spark electrode. Office to reschedulewpl--W15C5M1NPL1; O-emld tckt

"Arrived on site for burner heads left and right front not igniting properly. I split the heads and reseated them, they are now igniting properly. I inspected the oven door for it not closing properly. I found the inner panel slightly dented not allowing for full contact with the switch. I am ordering the inner panel. The office will reschedule when we have eta on the parts.; ordrng 1 W11334152 (Inner panel)"

Arrived onsite for a refrigerator with the LED light not working in the bottom part of the unit. I found the left module defective in the deli drawer section. Ordering W10695459 module. ordrng 1 W10695459 (Module)

Arrived on site to test unit for not draining. Unit was done with wash cycle on arrival but tub was full with sitting water. Drained unit and found pump responding as designed. High drain loop is present. Recommend replacing control and fill valve. Office to reschedule. ; ordrng 1 W11306302 (Control) and 1 W11175771 (Fill valve)

Arrived on site to test unit for left front burner not igniting. Test unit and found and switch harness. Ordering new harness office to reschedule ; ordrng 1 W11376663 (Spark harness)

Arrived on site to test unit for leaking. Found top rear left corner has dent causing separation between paneling. Recommend replacing tub. Office to reschedule. ; O-emld tckt

Arrived on site to test unit for not operating properly. Found both oven UIs not responding when attempting to put into diagnostics. Verified unit receiving proper voltage. Checked all connections and everything is secure. After a couple minutes of staying on amber lights flash 3x. Also left oven light not turning off. Recommend replacing expansion board and UIs. Office to reschedule. ; ordrng 2 W11492302 (UI)s and 1 W11317945 (Control)

Arrived onsite for unit not operating. Upon arrival unit is unplugged. Restored power to unit and console will light up and get stuck on cycle selection. UI is not responding to any commands. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11569437 (Console)

"Arrived onsite for not dispensing ice. Upon arrival inspected unit and RC is at 38 degrees in FC is 14 degrees. Customer states that RC maintains temp of 38, but Fc gets as warm as 22 degrees.Ran diagnostics and all test passed. Contacted SW for assistance . SW recommended a sealed system repair. This is a r600 system. Ordering compressor, UI dryer, access valve, r600 kit, and nitrogen . Office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

Arrived on site for washer making a loud noise. Upon arrival confirmed issue. Upon further testing I found belt loose and failing. After replacing belt I found noise was gone and unit worked as designed with no leaks. Call complete ; ordrng 1 W11239875 (Belt dont order(came from 364696))

Arrived on site to diagnose a refrigerator that is leaking. Fc completely frozen over and door cannot be opened to diagnose issue. Custo.er to thaw unit for a minimum of 48hrs prior to return

"Arrived on site for fridge raider that is not cooling. Inspected unit and work area. Found both fridge and freezer both operating as designed. The customer advised that the unit was initially cooling the freezer but theyre not calling the refrigerator and so she messed with the cold control inside the freezer and then the unit started calling the refrigerator but not freezing in the freezer. She advised that she had tried changing the temperature on her control and found it was not responding to any attempts to change the temperature setting. She advised that everything had come back on two days ago and has seemingly started to work but thought the control might still be causing an issue. I did not find any evidence of a defrost issue or a cooling issue. There was no frost or moisture buildup in either compartment. I did advise the customer that because the unit was cooling and operating as designed, there was not really a way for me to determine that at this juncture. Will go ahead and order a Control just in case and advise the customer to call us back and cancel if the unit continues to cool and operate as designed. Ordering the control but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11562260 (Control)"

"Arrived on site , replaced cap. Ran diagnostics test wash all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for unit not draining . Customer had to remove water twice from tub due to pump not coming on . Found wire broken on harness at drain pump. Respadeed wire. Ran diagnostics and all checked normal. Drain pump is functioning normally . No water leaks detected at time of service. Job complete

"Arrived onsite for washer making noise and not finishing a cycle. On inspection ran diagnostics mode and when the spin cycle started it sounded like a airplane taking off. Replaced the gear case,actuator and the clutch. Re ran the unit in diagnostics mode in the unit was quite during spin cycle. Customer said that the unit was always loud when washing. When they heard the spin cycle with the new gear case they could not believe how quite the unit was. Unit working as designed and no water leaks detected during service."

Arrived onsite for cooktop with scratches on the stainless steel surface. On inspection there were several scratches all over the cooktop. Installed the new cooktop and adjust the flames for the customer. No gas leaks detected during service.

"Arrived on site to inspect range not getting gas. Upon further inspection, I met the builder rep at the home and he advised that the unit is getting gas and operating now. I inspected the unit and tested the oven and cooktop burners and all are operating as designed. Checked the regulator and orifices and they have been properly converted to propane. I adjusted the flames on the cooktop. No gas leaks detected during service, job completed. I made contact with the builder via text."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the 4 position rotary switch and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived on site to test unit for filter housing door not closing properly. Found lock/door was popped out of place on left side l. Secured cover and instructed customer on how to properly lock filter into place. No leaks detected. Job complete.

Arrived on site to test unit for loud screeching sound. Ran diagnostics multiple times and activated/engaged each component individually with no success on replicating noise issue. All components secure and nothing appears to be loose. Advised customer to download app and connect unit to WiFi to ensure latest software. Also advised to run periodic wash cycles and if issue persists to take a video to be able to attempt to narrow possibilities. No leaks detected. Job complete.

Arrived onsite for turntable not spinning. Upon arrival found motor has failed. Need to replace motor and support. Replaced motor W10642989 and support W11245707. Test unit by heating cup of water. Unit is operating as designed

Arrived on site for no lights. Diagnosed a defective led module per service pointer removed all leds installed updated led modules all leds working as designed

Arrived onsite and found unit operating with off balance operating due to unit not being leveled properly.leveled unit. All checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived on site for no cool. Unit not running,lights on compressor and fans off,power cycled unit from ui same issue ran diagnostics fans and compressor powered on during diagnostics test,power cycled unit again from ui same issue diagnosed a defective main control. Replaced main control powered unit on unit powered on compressor and fans running."

Arrived onsite and found the refrigerator water line freezing in the fresh food section. Set temp to raise refrigeration temp above freezing along the back wall. Unit is now operating as designed. Advised customer on steps to remedy problem.

Arrived onsite and found noise related to a noisy blower. Found blowe shape is good but full of lint build up. Removed lint to restore smooth operating. Unit is now operating as designed. Advised customer on repair. All checks good.

Sr#7735358837 spoke with RJ and determined all function operating when bypassing the control. Replaced the inlet thermistor cutoff assembly. Unit is now operating as designed. Control not closing the relay due to thermostat short. All checks good.

Arrived onsite for unit making noise. Upon area found vibrating noise coming from compressor area. Installed padding. Unit is operating as designed

"Arrived onsite for dishwasher not cleaning. On inspection found the heater had a crack in it and the bottom spray arm was not spraying water. Replaced the heater and the motor. The unit is lower arm is now spraying, the unit is operating as designed and no water leaks detected during service."

Arrived onsite and found unit had been moved and left uninstalled to 1234. Reinstalled unit to test for leak. Unable to replicate a leak during normal cycle full function. All checks good. Unit is now operating as designed.

"Arrived on site and inspected range and found slider rack is not all the way in and causing door not to close properly. Since door cannot close range will not start a big cycle and light is on. After resetting sliding rack range is heating properly and light is off, job complete"

"Arrived on site and inspected washer and found recirculating pump hose clamp did not stay in place after rebuilding washer on previous visit. Reset hose and clamp and ran a diagnostic cycle and it is now working properly, job complete"

"Arrived on site and inspected washer and found customer is experiencing unbalanced loads. Lifted top of water and found top in basket on the front is very close to the inside wall within 1/2 inch. RECenter tub in basket and set washer into a spin cycle and sent a short video of it spinning to KB/service management. Showed customer proper loading and detergent usage for this model washer is now operating as intended, job complete"

"Arrived on site and inspected range and did not find any excessive noise while in bake cycle. Sent video to KB/service management fan is running normally, no further repairs required at this time, job complete"

Arrived on site for dishwasher with upper rack not working right. Upon arrival confirmed issue and found cause of failure was upper rack not locked into place on rails correctly. Readjust rack and found unit working as designed. Call complete

Arrived on site for dryer with baffle fallen out of place. Upon arrival confirmed issue and verified baffle still intact. Found missing screws from factory and replaced screws in baffle. Found unit functioning as designed. Call complete

Arrived on site for wall oven not heating correctly. Upon arrival confirmed issue but found no error codes. Upon further testing I found both oven sensors failing. Replaced both sensor and reassembled and tested unit. Found ovens heats as designed. Call complete

"Arrived on site to follow up on refrigerator not cooling. Inspected unit and found it had frosted up again, customer advised me they defrosted it prior. I checked the defrost circuit and found it wasn't reading resistance. Checked the harness and found the brown wire for the heater backed out. Removed connector and wire and straightened the terminal out and retested. Made sure it was locked in place. Verified I was reading proper resistance now. Tested defrost circuit and found heater is coming on. Unit now working as designed. Call complete."

Arrived on site for fridge leaking. I inspected the unit and work area. I found the water valve split and leaking. I replaced the water valve and tested the unit. It is now working as designed. Job complete.

"Arrived on site to diagnose washer that is making noise and threw and error code for drain. Tested unit, if it's plugged in you can hear the drain pump grinding. Removed drain pump and replaced. Retested and verified unit working as designed with no water leaks. Call complete."

"Arrived on site to follow up on washer stopping during cycle. Examined unit and found it significantly off balance due to having a large rug mixed in, causing the tub to bang when spinning up. I checked the level of the unit and found it was off level and sloping. Adjusted level of unit. Tested and found cold supply good, but hot supply is filling slow. Disconnected and checked line, found low hot pressure. Advised to keep on cold washes due to low hot pressure. This should allow the unit to work as designed. Call complete."

Arrived on site for dryer taking a long time to dry. I inspected and work area. I tested the dry and found it had poor air flow but was heating properly. I walked around the out side and could not find the exterior vent ground level. I advised the customer have someone come out and clean/inspect the exterior dryer vent. Job complete.

"Arrived onsite to install previously ordered parts. Replaced cam W1072196,belt W11239857, and shieldW11409708. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the lower hinge assembly that had been sprung at some point. I removed and replaced the door panel adjusters and mounting hardware and re-aligned the door. I found the cabinet that the unit was installed into was leaning out at the top of the unit, nearly one inch. I attached images of a plumb line for illustration and advised the customer that was the original cause of the door closing issue, as the unit was tilted forward and gravity was constantly pulling the door open. I leveled the unit and the door issue was resolved, but it had the appearance of tilting back in the cabinet and the issue can only be resolved by correcting the plumb of the cabinet and not the refrigerator. No leaks observed during service."

Arrived onsite for a DW that has a leak. Upon arrival I removed the front door skin and ran a diagnostics test and found that there was a small leak coming from dispenser. I replace the dispenser and tested unit and found unit operating as designed. Job complete.

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was the spray arm was not properly placed or installed. Replaced spray arm and tested. Unit is now operating as designed. No leaks where present at the time of service. Job completed."

"Arrived on site to diagnose a microwave that isn't heating. Found failed magnetron, cap,and diode. Replaced all three parts and tested unit. Found all is functioning properly at this time."

Arrived on site for wall oven being out of range. I inspected the unit and work area. When I arrived the customer already had the oven preheated to 350. I placed my thermal coupler in the oven and tested temp. I found the oven cycling with a 17 degree variance averaging a set temp of 350. The unit is working as designed. Job complete.

Arrived on site to document issue with techline. Tested all parts and components and found no failures to unit at this time and electrical issue has been corrected. Documented findings with techline and job is complete. File# 7735357355Tech line rep Andrew

"Arrived on site for microwave buttons not working. I inspected the unit and work area, I found the control panel intermittently not responding. The parts break down for this unit only shows the inner tray, making the control panel not replaceable. Job complete."

"Arrived on site to test unit for not draining, tested unit found loose wire on drain pump, secured wires and tested, unit now running as designed all components are running properly no leaks detected job complete"

"Arrived onsite for washer not draining properly. Upon arrival inspected unit. Found standing water in tub. Ran diagnostics and found overload, over sudsing and drain pump error. Tested unit and found drain motor not energizing. Inspected underneath unit and found failed wiring harness connector to pump. Secured connector and tested. Unit is not draining. If symptoms persist recommend replacing lower wire harness. Also notified customer on load size and detergent use due to error codes. Unit is now functioning properly. Job complete."

"Arrived onsite for refrigerator ice maker not producing ice. Upon arrival inspected unit. Ran diagnostics. Tested ice box fan, heater, confirmed E5 error. Unit making small chips of ice. Tested fill and was accurate. Replaced ice maker due to error code. Ran test and unit is operating as designed. Customer will monitor. Job complete"

"Arrived onsite for refrigerator section not cooling. Upon arrival tested unit. Air damper not functioning. Replaced dampener and tested, still not functioning. Replaced control and tested, did not resolve the issue. Called tech line for assistance. Spoke to Kirt SE#7735359276. Ran voltage checks and found loss os voltage and the harness. Harness is insulated in cabinet. Tech submitted for review to engineering. Whirlpool will contact customer in 3-5 business days. Job complete"