"Arrived onsite for washer with error code. Upon arrival inspected unit. Put unit in diagnostics and found stored error codes for overload, motor unable to reach rpm, tachometer missing or wrong signal, open motor circuit. Ran test cycle and found unit not switching between agitate and spin. Inspected underneath unit and found failed actuator. Used truck stock actuator W10913953. Replaced actuator and tested. Unit is now functioning properly. Job complete."

Arrived onsite for range with error code and bake function not operating. Upon arrival inspected unit. On arrival display showed F9. Referenced tech sheet and no code exists. Power cycled unit and tested. Once power was restored console was fully responsive. Ran bake cycle at 350 degrees and unit heated without error. Unit is now functioning properly. Customer will monitor. Job complete

Arrived on site for a Built-in refrigerator that has malfunctioning LEDs. Upon arrival I found that there where LEDs out in the unit. I replaced the LEDs and found that the unit is now operating as designed. Job complete.

Arrived onsite for washer not draining. On inspection found that the belt had come off the pulley and the pulley shield was on the ground with the belt laying in the pulley shield. The bolts for the shield were not to be found anywhere. Reinstalled the belt and the shield and ran unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.

Arrived onsite for burner not igniting. On inspection the burner will not ignite. Took the burner head off in readjusted the burner plate. Reinstalled the burner and tested the unit. The unit is operating as designed and no gas leaks detected during service.

Arrived on site for refrigerator making loud noise with frost build up. Upon arrival customer stated frost issue was mostly gone. After further examination I found the ice maker fan in fc still has some frost build up from prior issue that hadnt fully evaporated. Removed ice and found noise gone. Call complete

Arrived on site for a washing machine that will not drain. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Ran the unit through a diagnostic test and found the unit working an operating as designed and draining out at the end of the cycle. Advise the customer that I could not find any issue with the washer and that their issue may be with the drain inside of the home(as this service was done at RAC). The unit is working as designed. Call complete.

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit though diagnostics and found an F8 E1 (low/no water detected during fill) error code. Ran the unit through a fill test on both valves. Found the cold water valve not letting water through properly. Replaced the water valve with a truck stock water valve (W11210463). Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 W11210463 (Valve) from stock

Arrived on site for oven not heating . Found switch on regulator was in off position. Flipped to on and oven fired right up. Ran preheat.No gas leaks detected. Job complete

Arrived onsite and found the unit operating with failed airway frozen return. Thawed the return to restore cooling function. Advised that this can be symptomatic of control failure and formed before the control was replaced. Cleared the ice. Unit is now operating as designed. All checks good. No charge. call back

"Arrived onsite for a no heat dryer. I found everything functioning except the heat. I found the heater open and the cabinet full of lint. I replaced the heater, vacuumed out the chassis and tested the dryer. All is working as designed. Call complete."

Arrived onsite for a dryer to replace the previous diagnosed parts. I confirmed the heater was open. I replaced the heater and tested the dryer. All is working as designed. Call complete.

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Recovered refrigerant and installed drier and compressor and access valve. Pulled vac and recharged system with 41g of refrigerant. Found no leaks and unit running as designed. Informed cust9mer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear a metal clanking noise. When I stopped the unit, I could hear the blower wheel moving when it should have stopped with the drum. I disassembled the it and found the blower wheel broken free from its axle and the exhaust pipe loose. I removed and replaced the blower wheel and tightened the exhaust pipe and reassembled. Retested and unit is operating as designed. No lint observed during service, job completed."

"Arrived on site and replaced heating element per service pointer W11540964, job complete"

"Arrived on site and found customer is experiencing intermittent water dispenser operation. Found styrofoam evaporator cover in fresh food section has an airgap causing cold air to reach water reservoir lines and freeze them. Added permagum to fill in gaps and this should prevent reservoir from freezing, job complete"

Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to inspect dryer shutting off too soon and clothes not drying. Upon further inspection, i tested the airflow using my vent test kit and the unit passed both tests. I tested the unit on the customer setting of Normal/Medium heat. While testing, I rubbed my fingers across the sensors and found the heat was not coming on as it should. Using a wet rag, I tested the sensors again and got the same results. I found the eco boost selection was on. Turned the eco boost off and retested and found the heat would turn on more frequently but would not stay on for very long. I removed the front panel and tested the coils and found them out of range. Removed and replaced the coils and retested and unit is operating as designed. No lint observed during service, job completed."

Arrived on site for washer showing f5. Upon arrival confirmed complaint and found f5E2 in diagnostics. Found ACU sending correct voltage but lidlock was internally failing. Replaced lidlock and found unit had full functionality restored call complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the gasket on the left door for the ice maker had came off. I re-installed the gasket in place and replaced the water filter that customer provided. Unit is operating as designed and no leaks where observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit still smelling like burnt. I inspected the unit and found the odor coming from the motor. I replaced the motor and advised customer to give it a couple of weeks for the smell to go away from the washer. Unit is now operating as designed and no leaks where observed during service. Job completed."

Arrived on site to I stall previous diagnosed part. I gained access to the capacitor and verified it is out of range. I replaced the capacitor and ran a diagnostic cycle. The unit is now working as designed job complete.

Arrived on site for washer not complete the cycle. I inspected the unit and work Area. I gained access to the gearcase and found the cam bolt loose. I applied loctite and secured the cam properly. I calibrated the unit and ran a diagnostics cycle. I found it working as designed. Job complete.

Arrived on site for a refrigerator that has an a line doors. Inspected unit and work area. Found the issue with the unit is that the flooring underneath the refrigerator is unlevel causing the doors not to align properly. Adjusted the feet to where the doors were aligned but the unit would not rock. Tested the unit and the unit is working as designed. Customer advised they were having issues with her icemaker spitting out small and large cubes. Tested the unit and found very minimal water pressure coming to the icemaker. Checked the water dispenser and found the same issue with water flow. The customer had another filter so we swapped out the filter and water back in flow through as designed. I did advise the customer that they just needed to replace the water filter. The unit is not working as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the suspension and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.

Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed components. After further inspection found only LF burner was needed. Replaced burner, tested unit, unit is now working as designed. Job complete."

Arrived onsite for fill calibration not working properly. Reset unit and calibrated fill. Unit is now operating as designed. Also was able to correct issue with the ice in only producing crushed ice because the cubed lever was not engaged with the actuator. Advised customer on repair. Advised on use and care. All checks good.

Arrived on site for wall oven inspected unit and work area. Customers complaint was upper oven no heating enough. I tested temperatures and found it heating correctly. I then inspected the lower oven and fount that its a different configuration from upper so they will heat different because one has a exposed element and the other has hidden element with convection. I explained to customer and the understood. Unit is operating as designed. Job completed.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint is unit is not drying as well as they thought it would. I ran a diagnostics cycle and found no stored error codes. Unit is operating as designed. Called techline and spoke to Nate SR#7735447022 to document my findings. No leaks where observed during service. Job completed."

Arrived onsite for control panel not responding. Upon arrival found several UI lights on. UI is not responding to any buttons being pressed. Need to replace UI. Replaced UI w11414079. Ran diagnostics and there are no saved error codes. Test unit and unit is now operating as designed. No leaks present at this time. Job complete

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not completing the cycle. Entered diagnostics and found stored error codes F8E1, F0E5. I then ran a diagnostics cycle and found that the cold water valve was not dispensing water like it should. Removed the hoses and found the cold water valve full of corrosion from harsh water. I cleaned out the valve and flushed out the line. Ran a diagnostics and unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for unit not operating correctly. Upon arrival ran diagnostics and and got error code F1-E2 motor control fault, F2-E1 stuck key. Ran manual test and during agitation and spin, control loses power. Checked polarity and is good. Need to replace control. Replaced control W11170317, calibrated unit and tested. Unit is now operating as designed.no leaks present at this time. Job complete"

Arrived onsite for not drying. Upon arrival inspected unit and found lint on back side of lint screen. Test unit and unit heats but there is no air flow. Ran air flow test and failed. Inspected vent hose and is clear. Test blower and is good. Found vent outside of home is blocked restricting air flow. Removed debris and test unit. Unit now operates as designed. Job complete

"Arrived onsite to install previously ordered parts. Replaced sump and motor W10888591, and control W10906422. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

"Arrived onsite to install previously ordered parts. Upon arrival Customer explained about continued heating issues. Replaced power cord W11023766 and bake/ broil ignitor harness W11198972. Test unit by preheating to 350. At the 6th cycle unit attempts to ignite with 9 clicks 3 times, then never attempts again and temperature drops completely. Contacted Tech-line for assistance. Tech mentioned Service pointer for similar unit to this one. Sp # W10622771. Tech recommended checking DSI ( main control) system. Tech said during operation the ground is opening up and not allowing gas valve to turn on. Remove bake burner tube clean ground and bend ignitor. Believes that ground is issue during heat expansion. Tech gave SR# 7735449070. Checked all grounds and and tested. Grounds are good. Checked gap between ignitor and burner tube per Service pointer and is larger than the recommended 1/4 . Adjusted ignitor to 1/4 gap and test unit. Pre heated oven and burner ignited every time on 1st spark. Watched unit cycle several times and ignites everytime on 1st click."

Arrived on site for check vent will not turn off . Found poor air flow . Air restriction is due to dryer being pushed back to far and getting vent tube crushed . Straightened out vent . Recommended getting a periscope vent for tight spaces . No lint build up in unit . Job complete

"Arrived on site , replaced dispenser motor ,spacer, gasket , ice bucket . Tested and fridge is dispensing cube and crushed . No water leaks detected at time of service. Job complete."

"Arrived on site and found customer is experiencing a noise while refrigerator is running. Currently refrigerator is quiet. Set it into a diagnostic cycle and turned on all functions one at a time and noise customer is hearing is just found in freezer running. This is normal and cannot be adjusted or corrected, job complete"

"Refer customer callback back to whirlpool, Arrived on site and found customer is experiencing intermittent noise, currently Refrigerator is quiet. Ran test three, test four, test six, and test 36 and did not hear any excessive noise. Reported customers experience to tech line. Techline pointed out using care described on noises normal to refrigerator and what customer hears is Either refrigerant moving in lines or heater on icemaker when it is preparing to cycle, there is no adjustment or repair that can fix this, job complete 7735446471"

Arrived on site to install previous diagnose parts. I gained access to the center ice bin glide and replaced it with new. I replaced the damper door with the. Job complete.

"Arrived on site for range intermittently staying on. Upon arrival found no errors in diagnostics. Found following results for hardware Sensor(1.071k), bake element(22.3), broil element(16.1). Ran oven for 45 minutes and got an average of 337-343 when set to 350. Called techline and spoke with Tj sr#7735387347. Went over burner operation as well as oven but found no failures during tests. Tighten down infinite switch connectors and found arching stopped. TechLine instructed unit is operating as designed but instructed to bump up oven calibration. Increased it to 10. Informed customer of findings. Call complete"

Arrived onsite for IM not working. On inspection found the FC was -2 and RC was 36 and the IM was not responding to test mode. I pulled the IM out looked to make sure the fill was not frozen. Did find a frozen fill tube. I dumped the ice that was in the tray retested the unit. Test worked this time it dumped and refilled the tray. I dumped the out and reran the test again. It dumbed the ice (water) and re filled the tray. Informed the customer to give it 24 hours to produce ice if not to call us back. No water leaks detected during service.

arrived onsite for range door shattered glass. On inspection found the oven Handel was lose causing the glass to shatter. Replaced the inner and outer glass. Unit operating as designed and no gas leaks detected during service. Called the safty team at WP and they gave the ok to fix the issue. Auth # W15j680wpl1

Arrived onsite for simmer going out on dual burner. On inspection found the simmer would not ignite when turn to simmer on the cooktop. I could here the gas coming out of the orifice but it would not ignite. I saw the orifice was 57 I installed a 75 orifice in the unit. Now there is enough gas being pushed through the burner to ignite the simmer flame on the burner. The cooktop is operating as designed and no gas leak detected during service.

Arrived on site to replace previously ordered parts for refrigerator. Replaced all previously ordered led assemblies and tested unit. All is working properly at this time and no leaks were found at time of service.

Arrived on site to replace door panel for dishwasher. Replaced panel and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is not filling with hot water. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site to replace previously ordered parts for range. Replaced lower and right side door trim and all is working properly at this time.

Arrived onsite for dryer not operating in some cycles. Upon arrival inspected unit. Found unit heating and tumbling. Customer was not readily available for questions. Ran diagnostics and did not find any error codes. Recommended customer record which cycles were causing issues. Also recommended external ventilation clean out. Could not duplicate any issues. Unit is functioning properly. Job complete

"Arrived onsite for washer Off balance and walking. . Upon arrival inspected unit. Customer stated that not all the time, but some of the time the unit goes off balance and stops the cycle, extending the cycle. Last occurrence unit walked, knocked into another appliance and pulled the socket outlet off of the wall. Current load were sheets. Took picture of king size sheets that were all to one side of the machine causing a out of balance pause. Adjusted sheets and ran load. Unit completed without error. Called warranty tech line. Was advised unit was not eligible for replacement, to proceed with a repair as needed. Ran multiple tests and unit did not duplicate tech advised loading error. Tech advised for customer to reach out to customer service. and off balance pause error code. Warranty customer service. SR#1684247737. Job complete"

Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Controls not responding. Verified voltage to unit and recorded 123vac. Disassembled and cheer voltage to control. Voltage was good. Found UI not responding. Replaced UI. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete.

Arrived on site to test unit for not cooling properly. Found brown wire to heating element popped out of molex connection. Secured connection and placed foil tape around connection to prevent from popping out. Applied silicone around excessive gaps between Linear and cabinet. Tested in diagnostics and all components working as designed. Advised customer to leave doors opens and allow evap to thaw for at least 24hrs. Job complete.

"Arrived on site to test unit for loud rattling noise. Found blower wheel was broken and when heated would rub due to expansion. Had to break wheel out and was unsuccessful with removing wheel but from motor. Replaced motor and wheel, unit now working as designed. Job complete."

Arrived on site and replaced previously diagnosed center rail and right side crisper pan. Unit working as designed. Job complete.

Arrived on site to test unit for oven portion turning itself on. Was unable to mimic issue. Found continuity through entire harness was good and no signs of improper grounding/arcing. Thermal fuse good. Replaced control as a precautionary and unit heating to 350 as designed. Job complete.

"Office ad on, arrived on site for refrigerator leaking water, found ice bin is full of water, icemaker is jammed by three batches. Removed kick panel and did not find any leaking under icemaker. Inspected Freezer drain and did not see any blockage. A new icemaker will be needed to correct issue and will bring back valve; ordrng 1 WPW10277450 (Icemaker) and 1 WP2307650 (Valve)"

Arrived onsite for washer no longer functioning after leaking. Upon arrival inspected unit. Found valve fractured and leaked onto control board. Control was no longer functioning. Replaced control and valve and tested. Unit was now operating and able to put into diagnostics. Ran auto test and unit failed at lid latch. Unit will need latch to complete repair. ordrng 1 W11307244 (Latch)

Arrived onsite for washer making noise is on filling cycle and fabric softener not being dispensed. Upon arrival inspected unit. Put in diagnostics and found stored error code for Oversuds and lock failure. Ran test and test did pass however could hear the noise of a sticking valve and softener not dispensing. Unit is stacked in a closet area.

"Arrived onsite for washer not draining properly. Upon arrival inspected unit. Unit has standing water. Put in diagnostics and recorded multiple error codes, Water accessibility, loked rotor, options knob feedback, critical flood level, drain pump clearing failed. Ran drain test and pump was not energizing. Measured voltage and was not getting proper voltage from control. Also resistance on pump was not in range. Recommended customer replacement control and possibly drain pump. Customer stated control replacement was costly and would rather invent in a newer machine. ordrng 1 WH22X35597 (Control)"

Arrived onsite for a washer with no power. Upon arrival I tested for power at the wall and found that there was power there. But yet the unit wouldnt power on. ordrng 1 W11419171 (CNTRL-ELEC) and 1 W11396717 (PUMP-WATER) and 1 W11195971 (STATOR) and 1 W11260238 (Rotor) and 1 W11449841 (GEARCASE)

"Arrived on site for dishwasher not completing cycles properly or heating correctly. Upon arrival confirmed issue and found f10e1 was the onY error in diagnostics. Found element would turn on and control was sending correct voltages to rest of unit. Found dispenser motor ohming at 1.9kohms(out of range). Also found large leak coming from vent motor/seal. Leading to dispenser motor failure. ordrng 1 WP8269259 (Vent gasket) and 1 WPW10329609 (Vent)"

"arrived on site to possibly install previous diagnosed part. I gained access to the UI and replaced it. I found the console still not coming on. I tested power to the control and found line 1 had no power. I removed the UI and pulled the unit from the cabinet. I found line 1 was loose at the wall. I secured the wiring and found line on restored. I reinstalled the new UI and still found no response. I removed the UI and installed a new main control and the original UI.I found the unit now powers up and functions properly. The foam strip at the lower keeps falling off into the blower wheel. I am ordering a new foam strip for the upper blower motor. ordrng 1 W10491987 (Blower foam strip)"

Arrived on site for dryer leaking only during steam cycle . Found valve and spray assembly cracking . Recommended changing both parts . ordrng 1 AGB72911101 (Spray assembly)

"Arrived on site for a dryer that is making noise when in use. Upon arrival I tested the unit and found that the noise was there. I gained access to the blower wheel housing and found that the wheel was making contact with the COLLAR, I am ordering the collar, housing and return with prescreened parts. Office to reschedule.; ordrng 1 W11310026 (COLLAR) and 1 WPW10211911 (HOUSING)"

Arrived onsite to install previously diagnosed parts. But upon arrival I found that the new outer tub had a hole in it. Will need to reorder the tub. To complete the call. Plz put customer on Cancellation list as she has already waited 4 weeks for this visit. Office to reschedule. ; ordrng 1 W11219115 (Out tub)

"Arrived onsite for a refrigerator that is leaking from underneath unit. The unit was not leaking at this time. I and ordering the water fill valve, evap tray, and drain tube. Office to reschedule return. ; ordrng 1 W11455388 (Water fill valve) and 1 W11029011 (TRAY-EVAP) and 1 W11029075 (TUBE-DRAIN)"

"Arrived on site for fridge not cooling after compressor replacement . Both sections room temp. . Found some UV dye around fresh food evap cover . All fans are running ,compressor running . Reordering compressor and evaps . Nitrogen ,uv drier ,service port . No water leaks detected at time of service. No water leaks detected at time of service. ; ordrng 1 W11492867 (Rc evap) and 1 W11575003 (3 way valve) and 1 WPW10608485 (FZ evap) and 1 W10832994 (Compressor) and 1 Serviceport (Service port) and 1 Uvdrier and 1 W11087200 (Inverter) and 1 Nitrogen"

Arrived onsite for a refrigerator not making ice properly and the RC drawers not opening correctly. I found the icemaker defective and replaced it. I found ice build up in the fill tube. I removed the ice and ran a fill test. I found the icemaker filling correctly and the fill valve not weeping. The drawers need to be lubricated. They are hard to open because the glides are dry. The bottom drawer jumped the track because of this and was stuck. Returning tech needs to check the icemaker and make sure the fill valve did not start weeping again when returning to grease the slides of all the RC drawers. I corrected the drawer. Ordering WP542638 grease. Office to RS.; O-emld tckt

"Arrived on site and inspected refrigerator and found fresh food section is 51?, freezer section is showing 4?. Found a small amount of ice visible on bottom of fresh food evaporator. Test 3 Show 68?, Test 33 shows 32?, test 28 shows 37?, thermistor is likely encased in ice. will need to replace fresh food of operator cover, no extra charge to customer; ordrng 1 W11395558 (Fresh food Evap cover)"

Arrived on site to test unit for unit not closing all the way. Test unit and found front door damaged. Ordering new door and drawer office to reschedule ; ordrng 1 W11291101 (Front door) and 1 WP9763646 (Drawer)

Arrived on site to replace previously diagnosed console and latch. Found console was damaged in box but replaced anyway so customer has working unit. Needing new console and latch to be replaced I return visit. Office to reschedule. ; ordrng 1 W11112662 (Console)

Arrived on site to diagnose a range with an f3 e0 error code. Found possible wiring issue in unit and replaced harness. Code reappeared after power up indicating control issue. Ordering new control and return date set; ordrng 1 W11258611 (Control)

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did find a defrost issue in both sections. Found that the heater would come on in the defrost but the evaporator covered in ice. Found the control o;the unit is an affected control known to cause the defrost issue. Ordering the main control in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546690 (Control)

Arrived onsite for freezer frost in and refrigerator not cooling. Upon arrival unit was powered off. Maintenance department powered down unit to melt ice prior to our arrival. Found gap on bottom of RC cabinet. Used silicone to seal gap. Ran force defrost heater and will not energize. Test heater and has 80 ohms of resistance. Replaced control and relay clicks loudly and non stop. Need to reorder control and harness. Office to reschedule ; ordrng 1 W11616408 (Control) and 1 W11616409 (Harness)

"Arrived onsite for not dispensing ice. Upon arrival inspected unit and found ice container full of ice. Ice cubes are frozen together. Noticed lots of frost underneath container. Also found bottom coupling is failed. Test the separator and there is a gap too large allowing warm air to flow into container causing frost build up. Need to order bottom coupling, ice container, and separator. Office to reschedule.; ordrng 1 W11423781 (Separator) and 1 W11226456 (Container) and 1 WP2220458 (Bottom coupling)"

"Arrived on site and inspected dishwasher and found lower spray arm its not attached properly. Found one of the four clips that hold spray arm in place have broken. A new spray arm will be needed, same replacement of parts within 90 days; ordrng 1 W10629546 (Lower spray arm)"

Arrived onsite for refrigerator not cooling properly and not dispensing ice. Upon arrival inspected unit. Found unit in complete non cooling state. Inspected and found compressor locked and clicking off on overload. Unit will need a compressor replacement. Also needs new ice bucket and shaft. Ordering components for ice dispenser fix and sealed system components. Office to reschedule. ; ordrng 1 W11244434 (Ice container) and 1 WP2220458 (Coupling) and 1 WP2198628 (Seal) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 Lokringkit (Lokring kit)

Arrived on site to test unit for leaking from right side. Found cabinet/tub was dented on back right corner causing separation between paneling. Recommend replacing tub. Showing as not in stock. Office to reschedule. ; ordrng 1 W11409865 (Cabinet)

"Arrived on site to diagnose refrigerator that is losing cooling in RC and freezer. Evaporator cover is frozen over again. Ran diagnostic and verified bimetal is showing as closed. Tested defrost circuit at control and found voltage will go if defrost is forced. Thermistor testing good, circuit testing good. Unit control not triggering defrost cycle. Replaced control and programmed for unit. Advised customer on how to defrost unit to remove buildup. Call complete."

"Arrived on site to diagnose refrigerator with lights out in FC. Found top most module failed. Found unit falls under service pointer W11606409, which calls to replace all LED modules in the unit. Performed service pointer and swapped all modules with the updated part kit. Unit working as designed."

"Arrived on site to follow up on ice machine with low ice production. Examined unit and watched a slab drop. Slab was fairly thin and not full on the edges. When I watched the unit fill, I noticed a super slow trickling fill. Removed filter and fill was not improved. Recommended we replace valve, Replaced valve and verified reservoir is filling. Customer advised to get and run ice machine cleaner to remove scale on chill plate.

"Arrived onsite for a dryer that is not heating. Upon inspection I found that the cutoff thermistor and the thermal fuse showing open. I replaced both and tested unit and found that nothing changed I tested the voltage and found that the was only 120vac at the wall. I went to check the breaker and found that they where not labeled, I then advised the customer to have to figure out with breaker the unit is on and have it reset for her. Job complete."

Arrived onsite for previously diagnosed part. Installed the new switch according to SP W10365444. Once switch was installed the unit was making a jack hammer noise. I found that the power switch was wired backwards. Flipped the wires in retested the unit and it is operating as designed.

"Arrive on site for a wash that will not respond to touch. Upon arriving the customer inform us that this happened after a power outage in the area. We the put unit into diagnostics mode and found no codes and was able to run a full diagnostics cycle. The we ran the unit in quick wash and found the unit operating as designed. We the advised the customer that if this Situation should arise again that they should try doing a hard reset by Unplugging, or turning the unit off at the breaker and waiting for Add to power all the way down and then turn it back on again and test. Job completed

"Arrived on site for a dishwasher that has a broken heater. Inspected unit and work area. Did confirm the customers complaint and found the heater started to separate in the middle. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete."

Arrived on site for dryer not heating . Checked and breaker was not tripped . Found outlet dropping one leg of power when power cord is twisted . Recommended customer have outlet and breaker checked . Job complete

"Arrived onsite for a washer not filling correctly and displaying an slow fill message. I checked stored error codes and found an F8E1, F3E2, F0E3, & F2E1. I tested the fill valve and found power to the cold side and it not opening. I found the hot side weeping. I replaced the valve and tested the washer. The washer is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a dryer that runs but does not heat. I tested the dryer and found the heater open and lint build up in the dryer. . I replaced the heater and removed all the lint. I tested the dryer and found it working as designed. Call complete.

Arrived on site for dryer not turning on/heating. Upon arrival confirmed issue. Found all hardware on dryer working within specs. Found 120v from L1-neutral and L2-neutral but found between 1-14v between L1&2. Found issue with faulty breaker and instructed cust9mer they would need to resolve the failure. Dryer working as designed. Call complete

"Arrived on site to inspect wall oven error codes. Upon further inspection, I turned the unit on and immediately F2E1 came on the display. I cycled power at the breaker and placed the unit in diagnostics showing the error code. Cleared the code and tested the components. All components operated as designed. I cancelled diagnostics and tested the unit on normal Bale mode and the unit operated as designed. When I searched the control panel, I found its out of stock with no ETA at this time. I advised the customer of my findings and recommended they contact the manufacturer to get the control panel. I provided the part number for the panel.

"Arrived on site and inspected washer and found gear case is failing. After replacement ran test 51 to ensure correct operation, job complete"

"Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and tested and found the error OE. Also found the tub full of water. I advanced through testing and when the drain pump came on I could hear it rattling badly. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested airflow to the unit using my dryer vent test kit and the frost two tests with the vent hose attached, failed. I removed the vent tube at the back and retested and the unit passed. I disassembled the unit and tested the element, cutoff and thermostat and found the element and thermostat bad. I removed and replaced the element assembly and cleaned the unit (before & after photos) and reassembled the unit. Tested and the unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspect oven temps. Upon further inspection, the customer advised that their food was burning on the top rack and the temps werent correct inside. They advised they placed a dial type thermometer inside and it never reached preheat temp so they calibrated the unit 30 degrees. I advised the customer that the manufacturer does not approve the dial type as it cannot keep up with temperature fluctuations and wont give accurate temps readings. I went into the settings and changed calibration back to 0 degrees. I placed the unit in diagnostics and checked error codes and found F6E6. Cleared the code and following the tech sheet tested the continuity between P1 and J4 and P1-1 and P1-2 and got good continuity. I removed and replaced the main control and tested temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 416. Next five readings were 337, 391, 330, 379, 338 for an average temp of 355 degrees. I made recommendations to the customer of waiting approximately 15-20 mins after preheat to place food inside. Job completed."

"Arrived on site for washer, inspected unit and work area. Customer complaint was 5d error code still coming up. I tested unit and found that the tub bearing is also needed to be replace

Arrived on site to replace the disposal. I inspected the unit and work area. I installed the new disposal. I ran water through it and tested the disposal switch. I found the unit working with no leaks. Job complete.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm the customers complaint and found evidence of a defrost issue in the freezer section. Ran through diagnostics and found the defrost by metal open. Did find the evaporator fan and compressor running. Disassemble the freezer section and found the heater measuring 30.8 ohms of resistance indicating the heater was good. I advised the customer that I would recommend both the control and evaporator harness for repair. Replaced the freezer evaporator fan assembly and main control and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to test unit for unit not heating. Test unit and found opened TOD. Replaced TOD test unit and unit test good job complete.