Arrived onsite for freezer with frost issue. On inspection there was little frost in the freezer there was a small gap on the left side of the freezer door gasket. Replaced gasket. Unit operating as designed.

Arrived on site for fridge not producing ice or water. I inspected the unit and found the ice maker cycling. I found the reservoir frozen over. I found the seals on the fan scroll not seated properly. I adjusted the seals. Please give the unit 48 hours to thaw out and water to start flowing. Job complete.

Arrived on site to test unit for stopping mid cycle(microwave). Placed potato in microwave and cooked in preset cycle. Unit cooked properly as designed. Advised customer to download app and connect unit to WiFi to ensure current software update. Job complete.

"Arrived on site and replaced previously diagnosed suspension, cam and belt. Unit working as designed. No leaks detected. Job complete."

"Arrived on site and replaced parts diagnosed by previous technician, ice will now dispense properly, job complete"

Arrived onsite for no operation. Upon arrival ran diagnostics and getting error code for F7-E6 motor fault. Found capacitor out of capacitance. Replace capacitor. Test unit and unit is operating as designed. No leaks present at this time.job complete

"Arrived on site and inspected microwave and found at this time it is working properly. Customer has recently experienced microwave showing open/close door. At this time air is not happening ran microwave 15 times in a row without incident. If customer calls back pre-order both interlock assemblies, job complete"

"Arrived on site and inspected dishwasher and did not find any issues. Started dishwasher on a normal cycle and observed it for 45 minutes and did not find any leaking. Sent a short video to KB/service management, job complete"

Arrived on site for dishwasher not working properly. Upon arrival found failure in doors Strike and switch. replaced both the switch assembly and strike and found unit working as designed. Call complete

"Arrived on site and inspected dishwasher and found Friction pads are missing. Door is not staying in down position. After replacing friction pads door is now working properly, job complete"

"Arrived onsite and found very noisy dryer. Determined lint on blower fins causing noisy vibration. Tested while disassembled after cleaning the fins and found unit restored to normal factory operation. Tested after reassembling lint trap housing to verify continued proper function. Completed reassembly, secured vent and tested. All checks good. Unit is now operating as designed."

"Arrived on site to inspect ice maker freezing up. Upon further inspection, the customer advised the ice maker is leaking water and the ice bin door sometimes will freeze shut and ice builds up under the ice bin. I placed the unit in diagnostics and tested the ice maker in test 120 and it operated as designed. I tested the water dispenser in test 96 before testing the ice maker fill tube and found the water dispensing slowly. I removed the ice maker and tested the fill tube and found water coming out slowly causing it to run down the back of the ice maker. I removed the water filter and retested the water dispenser and mice maker fill tube and had good pressure at both. I found the replace filter indicator on at the side UI on the left RC door. I recommended the customer replace the filter. No water leaks observed at the end of service, job completed. I cycled power to the unit to reset the controls."

"Arrived on site to inspect wall oven not heating properly. Upon further inspection, I placed the unit in diagnostics and found no error codes. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. At preheat, my temp reading was 284 degrees. I pulled the unit out and tested the bake and broil elements and both were within ohms range. I tested voltage to the bake element and got 0V. Tested the broil element after it cycled and got 248V. I removed and replaced the main control and retested and unit is operating as designed. I made recommendations for use and care, job completed."

"Arrived on site for not dispensing ice. Tested ice dispenser no ice motor running,removed bin found spring stuck in shaft adjusted shaft and spring reassembled tested ice dispenser unit working as designed"

Arrived onsite for both sections not cooling. Upon arrival inspected unit and found frost build up on evaporator. Ran diagnostics and all test passed. Energized heater and am getting 120 to heater. Found brown wire not secure to harness. Securely connected wire. Heater now energizes on force defrost. Cleared all ice from evaporator with steamer. Unit is operating as designed. Job complete

Arrived on site to diagnose a dishwasher that is giving f8 e4 error code. Found dawn was used as detergent causing excess suds in unit. Advised customer on proper soaps for dishwashers and no further repairs needed. No leaks were found at time of service.

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit will fill and drain but dishes are not getting wet and the soap is not dissolving. Ran the unit through diagnostics and found the same issue. Replaced the pump and motor assembly and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is leaking out of the back. Inspected unit and work area. Found the cold water valve leaking from the backside of the valve due to a crack. Replace the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Did confirm the customers complaint and found evidence of a defrost issue in the freezer section. Removed the evaporator cover and went to check the heater. Found that the black connector on the freezer harness leading to the heater had backed out of the connector onto the heater. Checked the heater and found proper resistance. Reattached the connector piece to the heater and forced to defrost. Found the defrost heater coming on and operating as designed. Helped the customer manually defrost the evaporator and advised her to call back if any other issues persist. Call complete.

Arrived on site to install upper rack stops. Replaced both top rack stops and verified proper operation. Call complete.

Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose an oven with a loose handle. Found handle mounting screws loose and replaced installed handle properly. All is working properly at this time.

Arrived on site to replace previously ordered parts for range. Replaced control and tested unit. Found all is functioning properly at this time.

"Arrived on site for washer, timer not working properly. The knob was switched from a dryer to the washer. I replaced correct knob and tested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Customer explained that the soap dispenser was collecting water because soap was diluted more than normal. I inspected unit and there is no water that goes into the load and go system. I explained to customer how it works and they understood. Unit is opens designed and no leaks where observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making noises after the cycle was over. Found that the customer had the 16hr fresh hold on. I explained to customer that thats future will keep a fan on after the cycle is over to keep the clothes fresh. Unit is operating as designed and no leaks where observed during service. Job completed."

Arrived to inspect continuous leak. I found the drain line for the evaporator was bunched and pinched shut and the source of the leak. I was able to correct the issue and the drain worked as designed after the repair. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered part. I found the left door receiver will not utilize the closer and adjusted the door accordingly, correcting the height mismatch and sealing issues. The customer advised me the ice maker had overflowed again and I found the issue was due to water pressure and compounded by a partially plugged filter. The supply pressure to the sink and refrigerator water supply was quite low and I advised the customer to stop attempted use of the ice maker until they get the water supply issue resolved. The prior repair to the FC door slide has held and there should be no further issues. Operational test ok, no leaks observed during service."

Arrived on site to replace therm fuse and harness. Replaced both parts test unit and unit test good job complete.

Arrived and replaced knob . Tested burner . No other issues found . No gas leaks detected at time of service. Job complete .

Arrived onsite for dryer not heating and found unit had blown the hi limit thermostat. Replaced with the cutoff kit. All checks good. Unit is now operating as designed.

"Arrived on site to diagnose dryer that was not fully drying clothes in 1 cycle. Customer informed me if they followed the tags exactly they may have to dry the clothes twice. Based on the issues overloading the washer, the load size was overloaded on both units, causing poor drying. Advised to try timed dries and to reduce the large load sizes and they should have no further issues. Call complete."

"Arrived on site and inspected refrigerator and found noise customer hears is icemaker refilling. Removed plastic cover for dual valve and valve is quieter, Waterline is vibrating against plastic shroud. Moved waterlines around until vibration has lessened. This amount of noise is normal for icemaker filling, job complete"

"Arrived on site to diagnose dishwasher with poor quality drying, which has progresses to no drying. Ran unit and found error code for no heat. Found hot spot on the element, likely a rupture. Element testing as open. Replaced heater with new and tested unit. Verified all working as designed. Call complete."

Arrived on site to follow up on refrigerator not producing ice or dispensing water. Found reservoir had still not fully thawed out. Used heat gun to warm the reservoir until it thawed enough to move water. Verified water flowing and dispensing properly. Call complete.

"Arrived on site and inspected range and found tenant is not turning knob to the left and thought the outer element ring was not working. Showed her that this knob has a dual function, range is operating normally, job complete"

"Arrived on site and inspected washer and found gearcase is beginning to oil, replaced it and cam kit and actuator. After replacement ran a calibration and automatic test cycle verify correct operation, job complete"

"Arrived on site and found no saved error codes, found gearcase is leaking oil, after replacing gearcase and slider washer will complete a diagnostic cycle properly , job complete"

Arrived onsite to replace failed blower wheel and panel. Replaced parts and tested. Unit is functioning properly. Job complete

Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Cycled water through reservoir and ice maker. Found loose connection at valve. Corrected tube at valve. No other leaks at this time. Customer will monitor. Job complete

Arrived onsite for vent hood making noise when in use. Upon arrival inspected unit. Disassembled and found debris blocking motor from spinning freely. Removed debris and tested. Unit is now functioning properly. Job complete

Arrived onsite to replace faulty capacitor. Replaced capacitor and tested. Unit is functioning properly. Job complete

Arrived onsite for microwave section not functioning. Pulled and disassembled unit. Traced voltage line and found power to control failed due to faulty fuse. Replaced fuse and tested. Unit is now functioning properly. Tested microwave and unit is functioning and heating. Job complete.

Arrived on site replaced actuator and control. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived on site to install previously diagnosed parts. Upon arrival I installed new tub gasket and new outer door and tested unit and found unit operating as designed no leaks. Job complete.

"Arrived on site for washer making weird noise when in agitation, but not in Spincycle. Found cam slightly misshaped . Replaced cam and actuator. Ran calibration and diagnostics wash tests. All checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite for vent hood fan making a noise. On inspection found that a screw from the vent was to long and touch the top of the fan. I clipped the end of the screw and filed it down. Reinstalled the fan and noises is gone.

Arrived onsite for washer shaking. On inspection found 3 shocks were broke. Replace the 3 shocks and tested unit . The unit is operating as designed now. No water leaks detected during service.

Arrived onsite for dishwasher not drying. On inspection found that there was no rinse aid in the unit. Informed the customer that rinse aid is need to get the glasses dry. We found the rinse aid that came with the unit and I filled the dispenser up. Customer will call back if the unit still is not drying. No water leaks detected during service.

Arrived onsite for dishwasher door not working correctly. On inspection found the kick plate was installed upside down and interfering with the movement of the door. Flipped around the kick plate and the door is working as designed.

Arrived on site for washer not filling. upon arrival confirmed complaint. Found f8e1 in diagnostics. Found cold side inlet valve failing. Replaced inlet valve and found unit working as designed with no leaks. Call complete

"Arrived on site for water leaking. Ran icemaker found water over spilling between fill tube and water slide,added extension to fill tube,ran fill cycle water filling icemaker correctly with no leaks"

"Arrived on site. Cleaned gasket and cabinet tested door operation good,adjusted drawer glides and racks tested drawer operation good."

Arrived on site to install previously diagnosed parts. Inspected unit and works area. Replaced the belt and added sound pads to the dryer. Still found the unit making an abnormal sound. Disassembled the unit again and found the blower wheel loose inside the housing. Attempted to reattach the blower wheel and found it was stripped. As I was removing the blower wheel found the motor the cause for the abnormal sound. Replaced the motor and blower wheel as well and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for washing machine making a screeching noise. I inspected the unit and found the belt slipping on the cam. I replaced both and recalibrated the unit. It is now working as designed. Job complete

Arrived on site for washer banging and making screeching noise. Upon arrival confirmed issue. Found unit had gone off balance again and traced issue back to uneven flooring causing unit to move while on spin. Insured rotor/stator had no damage and bearing show no leaks or signs of failure. Unit now working as designed.

"Arrived on site for dryer, inspected unit and work area. Customers complain was dryer blowing cold air from outside. I inspected unit and found the duck was not properly installed and found that wind from outside comes in while unit is off. I explained to customer theres nothing we can do to prevent the cold air to come in. Unit is operating as designed. Job completed."

Arrived onsite for a refrigerator to repair a broken lokring and possibly replace sealed system components. I tried to remove the lokring from the yoder loop but it would not come off. If the line was cut above the existing lokring there would not be enough line to add another lokring and if a copper sleeve was added it would cause the plastic fitting that goes in the chassis to melt and catch the foam in the liner on fire. I called techline and spoke with Nate SR#7735421228. I explained all of this to him and sent him another photo. Nate is putting it in for review to have the unit replaced. I let the customer know that they would be contacted in 3-5 business days. Call complete.

"Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. The customer advised that since they bought the dishwasher, they have not been able to use it. Did confirm the customers complaint and found that water would not drain from the unit. Checked the drain hose at the garbage disposal and found the knockout punch had not been knocked through causing the inability for the dishwasher to drain. Knocked through the knockout punch and the unit began to work and operate as designed. Call complete."

Arrived on site for dryer. Inspected unit and work area. Installed parts ordered by previous tech. Timer was still not working properly due to incorrect knob. The washer in the apartment and the dryer someone had switch the mobs around. I switch them back and the dryer seams to be working like normal now. Job completed.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer making noises in apt 2106. I tested unit and found that the fan housing was not properly placed. I fix the hosing and its now operating as designed. Job completed."

Arrived on site for a washing machine that is flashing a low flow error code. Inspected unit and work area. Ran it through diagnostics and did confirm the F8 E1 (low/no water detected during fill) error code. Tested the cold water valve and heard the unit buzz but not allow water through. Checked water pressure from the wall and found proper water pressure. Replaced the cold water valve and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for dishwasher not cleaning dishes. I inspected the unit and work area. I found the wash motor not turning on but receiving power. I replaced the motor assembly. I tested thebubut and found it working as designed. Job complete.

Arrived on site to install a new heating element according to service pointer w11540964. I verified the model and serial number fall in range. I gained access to the heating element and replaced it with new. I reassembled the unit and tested it. I found it working as designed. No water leaks detected. Job complete.

Arrived on site for a washing machine that is making noises during the spin cycle. Inspected unit and work area. Customer advised that the unit is making a clicking sound and makes various other sounds during the spin. I did find the unit making a few abnormal sounds during spin so check in at the unit. Found the cam worn And the belt slipping on the cam. Replaced the cam assembly and tested the unit. The unit did sound better but the customer was still complaining about the rubbing sound that they were getting. I ran the unit through a partial wash cycle with some towels inside and ran it through a drain and spin. Found the unit unlevel and the tub ring rubbing up against the foam pads on the front and sides creating the issue. I did go ahead and level out the washer and advise that the rubbing sound that theyre hearing is from the pads when the basket is rubbing up against them. I did advise that I cannot fix that because that would be due to off-balance issues. The unit is now working as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the main control failure and the damper not being installed, I removed and replaced the main control and installed the damper. Tested the unit and it is operating as designed. Job completed"

"Arrived on site to diagnose a refrigerator that is not cooling consistently. Found no failures to unit at this time. Unit is in garage and is a indoor rated unit and will not operate correctly in outdoor conditions, and showed the information in the owners manual. Job is complete."

"Arrived on site and replaced cover diagnosed on previous visit, job complete"

Arrived on site to replace previously ordered parts for washer. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site for dryer not heating. Upon arrival confirmed issue. After verifying stable power source i then disassembled and found cutoff failing. Found element still working within specs. Found clog in venting sand removed it and replaced cutoff, and found dryer heating as designed. Call complete"

"Arrived on site to test unit for not washing. Found wash motor was not connected. Secured connection, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for grinding noise. Found unit not shifting properly from agitate to spin preventing from locking into place properly with pulley. Replaced actuator with truck stock W11481722. Tested unit and found noise still present. Cam was getting hung up somewhere and was unable find where. Replaced cam, unit now working as designed in auto diagnostics and manual diagnostics. No leaks detected. Job complete."

"Arrived onsite and tested unit operating with erratic cooling record which the customer had established using a digital thermometer throughout the day. Evaluated airflow and temps settings. Provided advice on design and loading standards to prevent trapping air and allow proper circulation. No parts or functional failures, all else checks good."

Arrived onsite and found unit operating with failed compressor. Replaced compressor and dye drier and installed access. Valve. All joints inspected for good solder seal. Pulled vacuum for 18 minutes and and vacuum held. Charged system with 5oz of r134a coolant and reassembled and plugged the unit in. Compressor and vans operating as designed. watched the temp drop from room temp to 52f in 10 minutes in the air channel. Advised customer on repair. All checks good.

"Arrived on site to test unit for FC door not closing properly on left side causing frost build up. Found door is closing properly, door gasket just needed heated and formed. Formed gasket and door now sealing properly. Advised to leave door closed for about 1hr to allow seal to form while cooling down. No leaks detected. Job complete."

"Arrived on site and replaced previously diagnosed compressor. Vacuumed system and system held vacuum for 20mins. Charged to specs, no signs of refrigerant leaks or restrictions. Frost pattern developing on top 3 coils and working its way through evap as designed. No leaks detected. Job complete."

"WFG320M0BS3 Arrived to inspect F3 code. I found the unit would display F3, shortly after starting an attempted bake and the temperature display never increased from the starting temperature of 100?. The sensor wire was pinched by the rear cover and after correcting, the sue was resolved. I verified the wire was not cut and re-routed and re-insulated it to prevent future issues. No gas leaks detected during service."

Arrived onsite for a washer not filling. The customer stated the valve broke. I found the cold water valve had separated from the valve body. I replaced the fill valve assembly and tested the washer. The washer is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for a microwave that has intermittent heating issues and also speed to does not work on the vent. Upon arrival I inspected the unit he did not work then attempted to heat up some water and found that the unit did heat the water. upon further inspection I found that the vent fan was mounted backwards in unit causing air not to flow through the unit causing it to overheat which caused the performance issues.. I corrected this and tested units multiple times using water and butter and found unit operating as Designed each time. Job complete.

Arrived on site for a refrigerator that has ice production issues.. Upon arrival I found that the ice tray had a crack in it causing it to leak which is why it was not producing ice. I replace the ice maker and tested it through the diag mode and found that the unit is operating as designed. Job complete.

Arrived onsite for fan not shutting off. On inspection found a temperature sensor was bad keeping the fan on. I replaced the sensor and the control board. Tested unit to 350? . Fan was off when stating the test. Came on once it hit 350?.

Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best loading process to help prevent balancing issues.

Arrived on site to install parts ordered by previous tech. Inspected unit and work area. Installed new motor and new control and calibrated unit after parts installed. Unit is now operating as designed and no leaks where observed during service. Job completed.

Arrived on site to diagnose a refrigerator that is not cooling. Found drier restricted and replaced drier. Pulled vacuum and charged unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to possibly install previous diagnosed part. As I was removing the gas line I found a one way reduce was installed on the dryer, the flow of gas for the reduce was going in the opposite direction of actual gas flow not allowing has to pass through. I removed the inner valve and reassembled the unit and tested it. It is now working as designed. Job complete."

Arrived onsite and found unit operating with failed gasket. Replaced gasket. Unit is now operating as designed. All checks good.

"Arrived onsite for squeaking. Upon arrival found unit squeaking when drum turns. Found supports wobbly and squeaking. Also found belt is beginning to fail. Need to replace belt and supports. Replaced belt 341241, and both supports WPW10314173. Test unit and unit is operating as designed. Job complete"

"Arrived on site for no ice. Ran diagnostics water filling pan recirculating pump not powering on,unit passed all other diagnostic test,replaced defective recirculating pump powered unit on let unit run pump powered on."

Arrived on site to test unit for unit not draining. Test unit and found drain pump not working. Replaced drain pump test unit and unit test good job complete.

"Arrived on site and inspected washer and found it is exposed to outside temperature, due to recent freezing temperature water valve has cracked. Spraying water has shorted control board. Washer does not have its own outlet or circuit. Replaced valves and control board and washer will now complete a calibration and diagnostic cycle. Landlord is not present but explained to tenant how installation does not meet requirements and issue will happen again. Documented with tech line, job complete 7735478620"

Arrived on site and found unit had had wiring chewed by a mouse. Will require lower harness to repair. Also returning with other possible damaged parts just in case. ; ordrng 1 W11414944 (Drain hose) and 1 W11551233 (Drain hose) and 1 W11568793 (Lower harness)

"Arrived on site for a washing machine that is not completing cycles every time. Inspected unit and work area. The customer advised that the unit will sometimes run through and complete cycles and other times will not and sometimes she has issues even starting the machine. Ran unit through diagnostics and found an F8 E6 (water hazard) error code. Ran the unit to an auto test in the unit ran as designed. Attempted to test the unit on a heavy duty cycle and found the control not registering the lid closed. Switched it over to delicates and have the same issue. Renting it back through diagnostics and found the lid lock locking and operating as designed. I called Whirlpool Techline and spoke to Andrew SR# 7735483744. He had me check polarity at the wall which we found proper polarity. He then asked about the breaker for the washer if it was dedicated or not. Found that the washer was on a breaker tied to the entire utility room and the halogen lights above. He advised to go ahead and replace the latch due to the intermittent locking failures but after that, advised that the customer would need to create a dedicated circuit for the washer prior to any further repairs after that. Ordering the latch and reschedule the customer; ordrng 1 W11394572 (Latch)"

Arrived on site to test unit for unit not washing and heating. Test unit and found bad wash motor and broken element. ordrng 1 W10518394 (Heating element)

"Arrived on site to inspect washer hinge damage. Upon further inspection, the customer showed me the damaged hinge which is the right lid hinge (photo). No water leaks observed during service.; ordrng 1 MEF62462103 (Right hinge)"

Arrived on site for refrigerator making a loud noise. Upon arrival confirmed issue. After further inspection I found fc fan and condenser fans running as well as rc fan and compressor. Found however the rc fan was in circled by ice causing it to rattle. Cleared ice and found bearings in fan still louder then normal. Office to reschedule once Availability of part (WR17X34327) is known.; ordrng 1 WR17X34327 (Evap cover)

Arrived on site to test unit for RC not cooling properly. Found evap completely frosted over. Advised customer unit would need to be thawed out to access evap to prevent potential damage to evap.

"Arrived onsite for low ice production. Upon arrival, ice container is half full with ice. Ran ice maker error codes and there was none, test ice box fan and is good. All test passed. Found ice container is fractured and not sitting correctly causing emitter to read incorrectly at times. Need to replace container. Ordering container and delivering part to customer. ordrng 1 WPW10347093 (Container)"

"Arrived to inspect no operation. I entered service test mode and the unit had F9E1 and F7E7 codes stored and removed for testing. I found an open circuit at the control, for the drain pump and removed the rear cover to inspect wiring. Found one of the wires at the connector had failed and used a rip cord to drain the water. Testing revealed the belt was slipping and squealing loudly. The belt was loose and there were deposits on the large pulley. No leaks observed during service.; ordrng 1 W11569161 (Lower Harness) and 1 W11239857 (Belt) and 1 W10721967 (Cam Assy)"

"Arrived on site to diagnose refrigerator that had a loud tapping sound coming from the back, and dispenser that drips consistently if the console is unlocked. Customer says if they lock the user interface they do not get any drips, but once its unlocked it will fill the drip tray consistently. I found the tapping sound coming from the rear of the unit was tape / warning label hitting the back panel. Ordering a new paddle and user interface to resolve the drip, since it is only when unlocked, indicating voltage or signal had to be bleeding to the valve. Return visit set ; ordrng 1 W11387387 (User Interface) and 1 W10853387 (Pad)"

"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. Refrigerator will need to be defrosted before evaporator thermistor can be accessed and changed. Customer has read Defrost directions and is aware of how to defrost refrigerator properly; schdld next appmnt