Service History 241 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Lakeway, TX 78738

Vincent

Job Details: 01/17/2023

"Arrived on site to install parts ordered. Installed new icemaker and tested, icemaker harvest fine the first time but no water came in so I put it back in harvest and it stoped half way. Im ordering a new icemaker since this one was defective. Scheduled to return 01/24/23 no leaks. Where observed during service. ; ordrng 1 WPW10277450 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

"Arrived on site to e. diagnose washer that is making noise when in spin. Customer showed me video of unit screaming when it's spinning. Does not happen every cycle, seems to be random. Based on the sounds in the video it sounds like the noise is coming from gearcase binding or overheating. Removed slider and rotor and did not see any scraping or evidence of rubbing / contact or gearcase oil. Failure likely originating internal of gearcasOrdering gearcase / slider to resolve. Return visit set for 1/24. ; ordrng 1 W10752283 (Washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 01/17/2023

Arrived on site for washer not spinning. Upon arrival found multiple errors and diagnostics. After further testing found that the belt had torn and tangled underneath along with the cam filling the belt shield also breaking. Rescheduled customer for 01/23/23 to complete repairs with parts previously sent and parts that still need to be ordered; ordrng 1 W11213879 (Belt) and 1 WPW10427633 (Shield)

We serviced a

WHIRLPOOL WASHER

Model NFW5800HW4

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/17/2023

Arrived on site for washer not draining/unlocking door. Upon arrival confirmed issue. Found f9e1 in diagnostics. Found drain line wasnt installed properly and was severely kinked. Rescheduled customer for 1/23/23 to complete repairs. ; ordrng 1 W11551765 (Hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Dripping Springs, TX 78620

Luis

Job Details: 01/17/2023

"Arrived on site for no cool. Removed evaporator cover found ice ball on inlet of evaporator diagnosed unit will need a new compressor,evaporator,drier and thermistor. Job will need 2 hrs; ordrng 1 W11125124 (Compressor) and 1 WPW10383615 (Thermistor) and 1 W11507067 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76502

Tyler

Job Details: 01/17/2023

"Arrived on site for dryer not advancing through cycles. Upon arrival confirmed issue. Verified stable 240v connection from outlet. Found power cord, terminal block and large amount of main harness had charred/melted together leading to loss in power to unit because red wire connector was never properly tightened down. Rescheduled customer for 1/20/23 to complete repairs with new main harness. ; ordrng 1 WPW10450286 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Manchaca, TX 78652

Scott

Job Details: 01/17/2023

"Arrived on site for dead washer . Found unit not powering up. Control is getting power . Found drain pump resistance out of range ,also found harness has failed . While checking harness also found oil leaking from gearcase. Ordering AUTHO ,control, harness ,drain pump,gearcase,slider , wash plate . Call to set return ; ordrng 1 Autho and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10777956 (Harness) and 1 W10902814 (Wash plate)"

We serviced a

GE REFRIGERATOR

Model GFE28GYNGFS

Near Buchanan Dam, TX 78609

Maurice R

Job Details: 01/17/2023

"Arrived onsite for water and ice not being dispense. On inspection the UI was not responding like it should. Talked with Susie, we troubleshoot it and got game plan together to order parts. Order UI board, dispenser board and the auger motor. No water leaks detected during service.; ordrng 1 WR55X41025 (Dispenser board) and 1 WR55X36965 (UI board) and 1 WR60X10362 (Auger motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Taylor, TX 76574

Cliff

Job Details: 01/17/2023

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in unit caused by miscommunication between evap thermistor and control. Both parts will need to be replaced to complete repairs. Office to set return appointment and customer will defrost unit prior to return appointment and customer has signed defrost waiver.; ordrng 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)

We serviced a

JENN-AIR COOKTOP

Model JED8430ADB

Near Georgetown, TX 78628

Gerry C

Job Details: 01/17/2023

"JED8430ADB Arrived to instal previously diagnosed and ordered parts. I removed and replaced the cooktop and found the knob WP7739P122-60 that had been installed prior, would not pop up as required. Customer will need after 10:30 on 01/20/2023 return service. ; ordrng 1 WP7739P122-60 (Knob)"

We serviced a

JENN-AIR OVEN

Model JJW3830DP02

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for F2E1 error code. Test unit and found shorted keypad. Ordering new console office to reschedule will need autho ; ordrng 1 W11232121 (Control panel) and 1 Needautho (Need autho)

We serviced a

WHIRLPOOL RANGE

Model WCE77US0HS01

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to replace warmer element and switch. Replaced both parts. Test unit and unit still tripping breaker. Will order new harness office to reschedule ; ordrng 1 W11111810 (Main harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Seguin, TX 78155

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for noise coming from the bottom. Found bad turn table motor. Ordering new turn table motor office to reschedule ; ordrng 1 W10642989 (TT motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Waco, TX 76708

Jonathan M

Job Details: 01/17/2023

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Plug the unit in and found the evaporator fan and compressor start to run but found the compressor overloading within five seconds. The compressor would shut off and then try again within a minute. Attempted to use a truck stock start device to check the compressor. Found the unit still overloaded immediately indicating a failed compressor winding. Ordering all sealed system components in the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for two or three hours on return trip.; ordrng 1 W11370574 (Compressor) and 1 W11559685 (Drip tray) and 1 W11504448 (Drier coupler cap tube) and 1 LOKRINGKIT (Lokring kit) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near Elgin, TX 78621

Cliff

Job Details: 01/17/2023

Arrived on site to diagnose a microwave with a damaged door. Found outer door cracked and breaking. Door will need to be replaced to complete repairs. Office to set return appointment. Customer will need to provide closing documents for home on return for proof of warranty.; ordrng 1 W10890775 (Door)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near Austin, TX 78703

Wesley

Job Details: 01/17/2023

Arrived onsite and found paddles are of different colors and both labeled ice. Reordering paddles to repair. ; ordrng 1 W10133603 (Paddles INSPECT)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kyle, TX 78640

Kevin

Job Details: 01/17/2023

"Arrived on site and Found standing water in the tub, Found a little latch has failed, after replacing lid latch it would still not drain water. Replaced drain pump and it would still not activate. Will bring back control and lower harness; ordrng 1 W11513246 (Control) and 1 W11643701 (Lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near New Braunfels, TX 78130

Andrew

Job Details: 01/17/2023

Arrived on site to test unit for RC evap frosting over. Unit was thawed in arrival. Found evap thermistor reading open directly at thermistor. Advised to have drain pan replaced as well. Replaced harness and drain pan. Drain not plugged/restricted. Filled gaps between linear and cabinet with silicone. Tightened door handles as well. . No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC0

Near Pflugerville, TX 78660

Kimo

Job Details: 01/17/2023

Arrived onsite for a washer that is leaking. Upon arrival I found that the drain hose was missing. I quite Customer to replace the hose. I installed new hose and tested the unit and found that the leak was gone.

We serviced a

GE DISHWASHER

Model GDT545PSJ0SS

Near Lakeway, TX 78734

Vincent

Job Details: 01/17/2023

Arrived on site to install previously diagnosed parts. Installed new vent seal. Unit is now operating as designed and no leaks where present at the time of service job completed.

We serviced a

WHIRLPOOL OVEN

Model KOSE500EBS05

Near Lakeway, TX 78734

Vincent

Job Details: 01/17/2023

"Arrived on site for oven, inspected unit and work area. Customers complaint was oven making noises, they also showed me a video. Video sounds like its coming from the cooling blower. I removed unit and inspected and found nothing from normal. I tested oven while being out from the cavity. I heated up to 350? and heard the convection fan vibrating loudly. I suggested the customer to replace the convection fan motor.Replaced part and retested. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78732

Vincent

Job Details: 01/17/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit lights where out. I replaced all modules and all lights where back on.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78703

Wesley

Job Details: 01/17/2023

Arrived onsite and repaired unit using the lower harness to repair valve wiring. Tested unit for operation and for leaks. All checks good. Advised customer on findings.

We serviced a

ADMIRAL DRYER

Model AED4675YQ1

Near Austin, TX 78745

Joe Z

Job Details: 01/17/2023

"Arrived onsite for no heat. Upon arrival inspected unit. Found lots of lint blocked in blower housing. Test element and is good. Test fuse and is good. Found cut off is OL. Need to replace cut off. Replaced cut off and test unit. Observed element cycling. Unit is operating as designed. Job complete.

We serviced a

LG REFRIGERATOR

Model LMX30995ST/01

Near Buda, TX 78610

Kevin

Job Details: 01/17/2023

"Arrived on site and found Compressor is running but refrigerator is not cooling. However refrigerator is still within 10 year warranty for compressor and can be serviced by an LG service provider.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS1

Near Austin, TX 78744

Joe Z

Job Details: 01/17/2023

"Arrived onsite for close door error. Upon arrival, inspected unit and found bottom interlock is stuck on open position. Inspected bottom interlock and is in good condition. Reset bottom interlock and test unit several times. Unit is operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Georgetown, TX 78626

Gerry C

Job Details: 01/17/2023

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the right FC door slide and adjusted. The unit resumed all normal functions and the wee no water leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW02

Near Austin, TX 78738

Kevin

Job Details: 01/17/2023

"Arrived on site and inspected washer and found clothing items in drain catch blocking water flow. After removing clothing items ran a diagnostic cycle and washer is draining properly

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS02

Near Dripping Springs, TX 78620

Luis

Job Details: 01/17/2023

"Arrived at Lilly sharp 301 OAK SPRINGS DRDRIPPING SPRINGS, TX 78620Checked refrigerator for a no cool and dispensing ice issue,found defective auger motor shaft,removed evaporator cover found uv dye on right side of evaporator,diagnosed unit will need a new shaft,evaporator,drier and access valve .Replaced shaft,evaporator,access valve and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Killeen, TX 76549

Tyler

Job Details: 01/17/2023

Arrived on site for dishwasher showing f8E4 in diagnostics. Upon arrival Confirmed issue. Upon further inspection I did find water in the drip pan and found evidence of a leak occurring from the fill line. Also found evidence of water leaking under the sink that customer had stated was happening around the same time and customer is going to inspect as to what was causing that. After tightening the fill line ran unit through multiple test but could not find any further signs of leak from dishwasher unit working as designed call complete

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HS0

Near Dripping Springs, TX 78620

Kevin

Job Details: 01/17/2023

"Arrived on site removed panels in oven and found flame when ignited has a lot of orange tips and is large. Moved air cut off gate on burner to the 2/3 close position and now flame is completely blue And normal sized. Allowed oven to preheat and then reignite several times to confirm no gas smell.

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS

Near Georgetown, TX 78628

Lou

Job Details: 01/17/2023

"Arrived on site to inspect wall oven door glass damage. Upon further inspection, I found the upper oven door inner glass broken. I removed the upper door and disassembled and removed all of the broken glass from the door. Installed the inner glass and reassembled and tested door function. Unit is operating as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Temple, TX 76501

Tyler

Job Details: 01/17/2023

Arrived on site for washer showing f3e1. Upon arrival error and complaint. Disassembled unit and found 2 harnesses (including pressure switch harness) not connected to ACU. Corrected wiring issue then tested unit. Found washer working as designed but found leaks on but cuttoff connections for water supply. Informed customer they would need to resolve leak before using washer. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Briarcliff, TX 78669

Scott

Job Details: 01/17/2023

"Arrived on site , replaced sump and motor and heater element . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

GE WASHER

Model GFWR2700H1WW

Near Waco, TX 76708

Jonathan M

Job Details: 01/17/2023

"Arrived on site for a washing machine that needs a new Bellow. Inspected unit and work area. Did confirm the customers complaint and found the gasket moldy. Replace the Bellow Inn tested the unit in a normal wash cycle for 15 minutes with no leaks present. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Hutto, TX 78634

Kimo

Job Details: 01/17/2023

Arrived on site for a refrigerator that has a light out in the freezer. Upon arrival I replaced the light and found that all the lights began working again. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MHW5100DW0

Near New Braunfels, TX 78132

Andrew

Job Details: 01/17/2023

Arrived on site to test unit for not draining properly again. Found error code f3e1(pressure system error). Ran diagnostics and found control not recognizing water level sensor properly. Found no obstructions in drain pump and pressure dome. Pressure hose not clogged or restricted. Recommended replacing ACU and water level switch.

We serviced a

WHIRLPOOL OVEN

Model WFE710H0AS0

Near New Braunfels, TX 78130

Leonardo

Job Details: 01/17/2023

Arrived on site to test unit for oven not working. Test unit and found broken. Bake element replace bake element at. Homeowner approved charges tested unit but preheating to 350 unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waco, TX 76710

Jonathan M

Job Details: 01/17/2023

Arrived on site for a refrigerator that is not dispensing ice or water. Inspected unit and work area. Found the lock button on the user interface and unlocked the UI. Attempted to dispense water and ice and found both operating as designed. Test of the unit multiple times and advise the customer that they may have accidentally touched and held the lock button walking all of the user interface is features. Customer was unaware that that was something that they could do on the unit. I did explain that the lock feature is mainly for families with children from being able to dispense water or ice all over the floor. Went over how to unlock the lock setting in case if it accidentally gets touched and went over the user care guide. The unit is working as designed. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Round Rock, TX 78681

Lou

Job Details: 01/17/2023

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit full of water. Pressed cancel on the control panel and the drain pump came on and began to drain the water. After approximately 30 seconds, the drain pump stopped during the water but I could hear the motor humming. Using my shop vac, I removed the remaining water and removed the drain pump and retested. Once I pressed cancel, the dr pump failed to turn on. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

"Arrived on site to diagnose refrigerator that is not making any ice. On arrival found icemaker on, bucket empty. Tried to cycle icemaker and it stopped mid cycle and would not progress. I jumped the valve to make sure it was good, and valve does fill. Replaced icemaker and verified it completed a harvest cycle. I did notice the temperature was not consistent in the RC due to being full and air channels all being blocked. Advised customer to center items on the shelves and make sure nothing touches the back wall, this will get the refrigerator compartment back to consistent proper temp. Call complete."

We serviced a

LG REFRIGERATOR

Model LMXS30796S/00

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

"Arrived on site to replace dispenser front panel with part provided by customer. Customer did not want to damage the door, so we were called to do the install. Used a putty knife to pop clips on old panel and remove. Also advised we could no warranty part since they purchased, so we install and remove old only. Replaced part and tested unit. Verified all features working as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

Lou

Job Details: 01/17/2023

"Arrived on site to inspect refrigerator not working. Upon further inspection, I found the UI on and when I opened the unit doors, I found no lights on in the RC or FC sections and the compressor and no fans were operating. I pulled the unit out and cycled power to the unit and found the interior lights were on, but the compressor and fans did not. I placed the unit in diagnostics and tested in test 4 and the unit operated as designed. I found the deli control was operating and the deli harness was good. Filling the tech sheet for the wiring harness, I tested all points and got good readings for all. At the end of service, the lights were on but the compressor and all fans were not. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Georgetown, TX 78633

David Z

Job Details: 01/17/2023

"Arrived on site to diagnose washer that was making loud noise on fill, and sometimes was nor finishing loads. Tested unit in diagnostics and found error code present for Long Fill. Tested valves and found the cold valve was just barely trickling, causing the noise and also the failure to complete loads (timeout on cold rinse). Replaced inlet valve and tested. Verified proper fill, no noise, and completion of service cycle. Unit now working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED7300DW1

Near Austin, TX 78717

Lou

Job Details: 01/17/2023

"Arrived on site to inspect dryer drum not turning but unit still heats. Upon further inspection, I raised the top panel and found the drive belt splitting and getting caught in the motor. I removed the drum and found the back left roller damaged and unit needing to be cleaned. I removed and replaced both rollers, tension pulley and drive belt. I cleaned the roller axles and vacuumed the lint from the unit (before/after photos). Reassembled the unit with the new belt installed and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Round Rock, TX 78681

Lou

Job Details: 01/17/2023

"Arrived on site to inspect washer error codes. Upon further inspection, I found the unit display showing F9E1-no drain/long drain. I placed the unit in diagnostics and cleared the code and manually tested the drain pump and found it doesnt function at all. I tilted the unit back and found the harness shorted. I repaired the harness and reconnected the drain pump and immediately it came on but I could hear a rattling noise coming from the pump. Once the drain pump was done pumping the remaining water out of the unit, I manually tested the drain pump again and found it was intermittently turning on and off. I removed and replaced the pump and calibrated the unit. Tested the unit is diagnostics and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Elgin, TX 78621

Cliff

Job Details: 01/17/2023

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

AMANA DRYER

Model NED4655EW1

Near San Marcos, TX 78666

Matthew

Job Details: 01/17/2023

Arrived onsite for dryer not heating. Upon arrival inspected unit. Customer stated had to return previous unit due to same issue. Pulled unit and checked supply voltage. Found unit not receiving proper voltage. L1 and l2 have 120 vac but across l1and L2 voltage drops to 0 vac. Flipped breaker to reset and still having same issues. Customer will need to resolve the issue. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Mustang Ridge, TX 78610

Kevin

Job Details: 01/17/2023

"Arrived on site and found microwave is not heating, found magnetron is noisy. after replacing magnetron, microwave is heating properly

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Austin, TX 78738

Luis

Job Details: 01/17/2023

"Arrived on site. Found broken wire on grid cutter,ice slab formed on evaporator plate,replaced grid cutter ran diagnostics all test passed.

We serviced a

WHIRLPOOL WASHER

Model WTW57ESVW1

Near Kyle, TX 78640

Kevin

Job Details: 01/17/2023

"Arrived on site and inspected washer and found it is unresponsive, found lid switch has failed. After replacement washer is now running cycle properly, job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 01/16/2023

Arrived on site to install heat reflecting shield. Replaced shields test unit and unit test good. Couldnt call safety they were close job complete.

We serviced a

GE REFRIGERATOR

Model GSCS3KGYAFSS

Near Georgetown, TX 78626

Paul

Job Details: 01/16/2023

Arrived onsite for a refrigerator not making ice or dispensing water after the filter was recently replaced. I tested the unit and found the filter head no passing water. I replaced the filter head and tested the unit. There was good water flow thru the filter head but when operating the water dispenser there was water leaking from under the refrigerator. I found the water line coming out of the bottom of the liner that goes to the bottom of the FC door with a 3 split in it right behind the compressor. The line and a union will need to be replaced to repair the leak. ; ordrng 1 WP2300868 (5/16 union fitting) and 1 WR17X2891 (5/16 plastic tubing)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78758

David S

Job Details: 01/16/2023

"Arrived on site to install previous diagnosed parts. I replaced the water valve. I gained access to the gear case and replaced the belt, and cam. I reassembled the unit and calibrated it. I ran it through a diagnostic cycle and found it working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Austin, TX 78725

Wesley

Job Details: 01/16/2023

Arrived onsite and installed the new gearcase and clutch and rotor. Based on previous diagnosis. Unit is now operating as designed. Advised customer On repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JBRFR30IGX00

Near Lakeway, TX 78738

Luis

Job Details: 01/16/2023

"Arrived on site. Found excessive yellow insulation sticking out of outer trim on both sides,foam gaskets exposed on liner wall,protective film stuck between liner and cabinet also found excessive foam exposed around inner door frame that is visible called tech support sent all pictures to tech support. Tech support sending information and pictures to engineering department"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78759

David S

Job Details: 01/16/2023

Arrived on site for dishwasher making a noise. I inspected the unit and work area. I found fault code fae2 wax motor fault. I rand the unit through a diagnostic cycle and found the unit working as designed. I found all insulation intact. I explained to the customer the noise they are hearing is the water jets as the spray arm is rotating around the inner tub. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Austin, TX 78731

Luis

Job Details: 01/16/2023

"Arrived on site for no water or ice. Frozen water tank diagnosed air leaking between fan scroll and air tower causing water tank to freeze,defrosted water tank added sealer between gaps,ran fan test no air leaking. Ran dispenser water dispensing correctly ran harvest test passed ran fill test passed. ; used 1 212643 (Sealer) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Temple, TX 76502

Jonathan M

Job Details: 01/16/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replace the heater and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Blanco, TX 78606

Andrew

Job Details: 01/16/2023

Arrived on site to test unit for shaking vibrating. Found tub was sitting against front of cabinet leveled unit so tub sits centered. Ran diagnostics with no issues. Found vibration is part of normal operation. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Blanco, TX 78606

Andrew

Job Details: 01/16/2023

Arrived on site to test unit for grinding sound. Found sock stuck in blower wheel. Removed sock and inspected for damage. No damage present. Unit now working as designed. Job complete.

We serviced a

GE REFRIGERATOR

Model GSS25GFXABB

Near Killeen, TX 76542

Tyler

Job Details: 01/16/2023

Arrived on site for refrigerator not dispensing water. Upon arrival confirmed issue and found dispenser would allow water to bottom of door but not any further. Found insulation in door is starting to fail increasingly faster; ordrng 1 WR78X11708 (Fc door

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKW0

Near Gatesville, TX 76528

Jonathan M

Job Details: 01/16/2023

"Arrived on site for a dishwasher that is not filling and is flashing an H2 O error code within minutes of starting a cycle. Inspected the unit and work area. Did confirm the customers complaint and found very little water flow coming into the dishwasher. I removed the water connection from the water valve and check water pressure. Found it extremely low water pressure coming from underneath the sink. I did advise the customer that the issue is most likely a water supply issue that needs to be resolved

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW1

Near Belton, TX 76513

Tyler

Job Details: 01/16/2023

Arrived on site for washer not agitating correctly. Upon arrival found no errors in diagnostics. After further testing though I found slider showing signs of splitting and I replaced it. Also found drain line had fallen to far down in stand pipe causing a siphon. Adjusted drain line. Found no leaks and unit working as designed with noise no longer present. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near Bastrop, TX 78602

Joe Z

Job Details: 01/16/2023

Arrived onsite to install previously ordered parts. Upon arrival replaced latch. Ran diagnostics and lid latch now operates correctly. Ran diagnostics and found agitate and spin do operate test capacitor and is good. Found motor pulley is seized. Freed up pulley with force. Also found that spinning drum by hand I get a howling sound from gearcase. Spoke with CS and service management will contact customer. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE366LVB1

Near Temple, TX 76502

Jonathan M

Job Details: 01/16/2023

"Arrived on site for a range that is not heating inside of the oven and the left front burner will not change temperatures and will get stuck on high heat every cycle. Inspected unit and work area. Did confirm the customers complaints and tested the unit. I did find that the element itself was working but the infinite switch was not allowing the element to cycle on and off. Checked behind the unit and found proper voltage and polarity. Found burn marks on the control and on the left front infinite switch causing the issue.The customer agreed to the repair. Replaced both control and the infinite switch and tested the unit. All components began to work and operate as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Round Rock, TX 78665

Vincent

Job Details: 01/16/2023

"Arrived on site cooktop, inspected unit and work area. Customers complaint Is the spark would continue to spark even off. I gained access to the park module and replaced and also replaced the spark harness. Unit is now operating as designed. Whirlpool safety is closed due to the holiday. No leaks where observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78725

Wesley

Job Details: 01/16/2023

5124420377 Ed Moore. Landlord. Arrived onsite for irregular control function and found dishwasher crawling with cock roaches. Advised customer that the control will be shorted and corrupted

We serviced a

WHIRLPOOL OVEN

Model WFG525S0HS1

Near Kyle, TX 78640

Kevin

Job Details: 01/16/2023

"Arrived on site and inspected range and found it is currently heating properly. Observed igniter spark properly 12 times during preheat and reignitions. At this time oven is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Killeen, TX 76542

Tyler

Job Details: 01/16/2023

"Arrived on site for refr leaking water from icemaker into bucket.upon arrival confirmed issue. Upon further inspection I found ice maker slightly leaving in troth area leading to overfill from side. Also found inlet valve releasing to much water into troth, and replaced both ice maker and valve. Retested unit and found no leaks and over fill no longer occurring call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Temple, TX 76502

Tyler

Job Details: 01/16/2023

"Arrived on site for refrigerator needing previously diagnosed grease installed on shelves. Upon arrival reconfirmed issue. Applied grease to all rc shelves and found shelves no longer getting stuck shut. Also insured ice maker was still working as designed with no leaks, or water spraying around. Call complete"

We serviced a

KENMORE REFRIGERATOR

Model 10651103110

Near Austin, TX 78723

Luis

Job Details: 01/16/2023

Arrived on site for water leaking from icemaker. Found ice build up in ice container removed ice and container traced leak to icemaker mold between housing and gear case diagnosed unit will need a new icemaker. used 1 4317943 (Icemaker) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78757

Vincent

Job Details: 01/16/2023

"Arrived on site for washer, inspected unit and work area. Unit was stacked and second tech was needed to remove dryer. Gain access to the console and replaced it with the new one and tested. Unit is now operating as designed and no error codes where present after test. Advised customer to run a cleaning cycle with vinegar to get rid of the excessive suds. No leaks where observed during service

We serviced a

KITCHENAID OVEN

Model KEBS207BSS00

Near Wimberley, TX 78676

Andrew

Job Details: 01/16/2023

Arrived on site and installed previously diagnosed inner glass for top oven. Took door part and cleaned.

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Leander, TX 78641

Maurice R

Job Details: 01/16/2023

Arrived onsite for dryer making a squealing noise. On inspection found that the idler pulley was not moving freely and the support wheels were not moving freely. Replaced the two parts and tested unit. Dryer not making the noise anymore.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Leander, TX 78641

Maurice R

Job Details: 01/16/2023

"Arrived onsite for for washer making a noise during spin cycle. On inspection found the actuator was in the middle when in the power was off. The clutch was was slipping when the actuator was in the middle making the belt slip. Replaced the belt, actuator and clutch. Tested unit in diagnostics mode and no noise was present. Unit operating as designed and no water leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS8

Near Austin, TX 78704

Luis

Job Details: 01/16/2023

"Arrived on site for freezing in fresh food compartment. Found drinks and plastic bag blocking air vent,powered off unit from ui damper door sealed closed powered unit back on advised customer on air flow and sensor location.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRG25FVMS05

Near Horseshoe Bay, TX 78657

David Z

Job Details: 01/16/2023

Arrived on site to install main control to resolve refrigerator not dispensing cubed ice. Installed control and tested unit. Verified all working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW

Near Cedar Creek, TX 78612

Wesley

Job Details: 01/16/2023

Arrived onsite and found cold water valve had burst and shorted the control. Replaced the valve. Ordering the control to complete the repair. Office to reschedule. ; ordrng 1 W11607637 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dripping Springs, TX 78620

Kevin

Job Details: 01/16/2023

"Arrived on site and found control panel is unresponsive, cycled power at breaker and now oven has reset and is working properly. Heated a cup of water in microwave to ensure correct operation, recommended homeowner connect oven to WiFi so it can download software updates when needed, job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Cedar Park, TX 78613

Kimo

Job Details: 01/16/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed. New control panel and tested unit and found unit operating as designed. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Austin, TX 78704

Luis

Job Details: 01/16/2023

Arrived on site for water leaking. Found excessive ice build up on fresh food evaporator causing ice to melt and leak out of housing. Ordering both thermistors advised customer to defrost unit 24hrs before return visiT; ordrng 1 W10667607 (Thermistor) and 1 W10565852 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Pflugerville, TX 78660

Cliff

Job Details: 01/16/2023

Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Lago Vista, TX 78645

Maurice R

Job Details: 01/16/2023

"Arrived onsite for RC evap frozen. On inspection I found the the moulin is protruding out about 1/8 inch. Informed the customer that there is not field serviceable fix for this issue. Called and talked with tech support to document it. Gave all the info to the customer, he will call and talk with WP. Sr7735498903 no water leak detected during service."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, TX 78744

Joe Z

Job Details: 01/16/2023

"Arrived onsite for F8 E1 or Lo FL . Upon arrival ran diagnostics and got error code F8-E1 . Found cold valve has failed. Replaced valve W11316256, and switch W11316246. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waco, TX 76704

Jonathan M

Job Details: 01/16/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the latch and bezel and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Kyle, TX 78640

Kevin

Job Details: 01/16/2023

"Arrived on site and inspected dryer and found it is not heating, airflow meter is showing restricted, after removing vent hose airflow has returned. Explained to customer that vent to the exterior will need to be cleaned/cleared before a dryer is used again. This is a mobile home and vent exit is not visible and may be under home inaccessible. Also found cut off has failed due to airflow, after replacing cut off dryer will now heat properly, took pictures. Job complete"

We serviced a

WHIRLPOOL WASHER

Model GST9344EZ0

Near Buda, TX 78610

Kevin

Job Details: 01/16/2023

"Arrived on site and inspected washer and found lid switch has failed. After replacing lid switch washer will now spin properly.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Round Rock, TX 78681

Kimo

Job Details: 01/16/2023

"Arrived onsite for a washer that is showing F9E1. Upon arrival I found the lid open.Upon inspection I found that the drain pump was showing open then tested from the control, on the harness side. I then tested the pump itself and found that it tested within spec I found that the was a break in the black/wight wire. I repaired this and found the the drain pump operated as designed but the lid latch would not respond, lock/unlock. I and orange the latch. And returning with the control. Office to reschedule. ; ordrng 1 W11394572 (LATCH)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt138ffdm01

Near Manor, TX 78653

Wesley

Job Details: 01/16/2023

Arrived onsite for no cool and found unit operating with locked compressor. Ordering a sealed system to repair. Advised maintenance on findings. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 R600a (R600a)

We serviced a

KENMORE WASHER

Model 110.2235251

Near Georgetown, TX 78633

Paul

Job Details: 01/16/2023

Arrived onsite for a washer to replace previous diagnosed parts. I found that I had the wrong control. Ordering the correct control. Office to RS.; ordrng 1 W11162442 (Control)

We serviced a

KENMORE RANGE

Model 79094339700

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/16/2023

"Arrived on site for range creating smoke when in use. Upon arrival confirmed issue. Disassembled unit and found not failures at elements, stat, control, or any wiring or other hardware. Upon further inspection I found large grease build up around door that was smoking during heating tests as well as one of the racks adding to smoke. Instructed customer on best cleaning methods and insured harder to reach areas were already cleared of any foreign objects p/debris. Unit workin as designed. Call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY04

Near Georgetown, TX 78633

Paul

Job Details: 01/16/2023

Arrived onsite for a refrigerator to replace SS components. On arrival I inspected the RC evaporator and found oil at the capillary tube where it comes out of the liner. I pulled the foam back and found it cracked. I tried moving it and it broke off. I called techline and spoke with Scott SR#7735498907. I sent Scott a photo via text. The unit is getting sent in for review. I let the customer know they would be contacted in 3-5 business days. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hutto, TX 78634

Cliff

Job Details: 01/16/2023

Arrived on site to diagnose a refrigerator that is not cooling properly. Found fc fan operation intermittent. Main control and fc evap fan will need to be replaced to complete repairs. ordrng 1 WPW10675033 (Control)

We serviced a

SAMSUNG DISHWASHER

Model DW80M9550UG/AA

Near Cedar Park, TX 78613

Gerry C

Job Details: 01/16/2023

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed waterwall system and tested. The unit resumed normal operations and no water leaks were detected.

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPB6

Near Austin, TX 78726

Kimo

Job Details: 01/16/2023

Arrived onsite to install previously discussed parts. Upon arrival I installed the switch. And tested u it and found unit operating as designed. Job complete. I collected that balance

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, TX 78758

David S

Job Details: 01/16/2023

Arrived on site for washing machine not starting. I inspected the unit and work area. I found the machine powering on. I spoke to the customer and found out the issues was the outlet. The issue has been corrected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Marble Falls, TX 78654

David Z

Job Details: 01/16/2023

"Arrived on site to diagnose washer that is not starting cycles. On arrival unit was unplugged. Plugged it in and heard the drain motor constantly running, caught in drain loop. Canceled out cycle and unit returned to normal function. Ran diagnostics and found no error codes. Ran diagnostic cycle and unit passed with no issues. Advised on how to cancel load if it gets stuck again. Call complete."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Leander, TX 78645

Maurice R

Job Details: 01/16/2023

Arrived onsite for cooktop left burner not igniting. On inspection found the left front burner not igniting. Took the burner head off and took it apart and twisted the burner to the right. I retighten the burner backup and reinstalled the burner. The unit is operating as designed now. There were no gas leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Smithville, TX 78957

Joe Z

Job Details: 01/16/2023

"Arrived onsite for SAFETY Dryer burnt in rear/red hot / burn odor, drum black. Upon arrival inspected unit and did not see drum black or non ordinary color. Removed rear panel to inspect/ test element. Watched element cycle several times and element is operating as designed. Found that the belt pulley has broken off the motor causing the belt to shred. Need to replace belt, blower wheel and motor