"Arrived on site and replaced ADC and harness diagnosed by previous technician. Took pictures of Frost pattern on arrival and Burnt resistor on Adaptive defrost control, job complete"

"Arrived on site. Setting on control set to first led,reading off customers metal round thermostat at 40 checked temp with meter probe reading 45 between to plastic containers checked air temp reading 40 with setting temp reading correctly changed setting advised customer to place a glass of water let sit for a couple hrs and check water temp for a more accurate reading."

"Arrived on site to test unit for little to no water dispensing. Removed water filter and pressure was restored. Home has water system, advised filter may not be needed but choice is for homeowners to make. No leaks detected. Job complete."

Arrived on site to diagnose a washer that is leaking. Found cold water valve cracked and replaced valve. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site to diagnose a dryer that is not heating. Found cutoff t-stat open preventing unit from heating. Replaced cutoff and advised customer that external venting must be cleaned prior to using unit. Job is complete.

"Arrived on site to follow up on washer not starting after recent repair. Changed out stuck lid lock and console and retested. Console still is not coming on, likely due to being defective. Changed control and same result. Used original console on a new control and was able to get the unit to work as designed. Call complete."

Arrived on site to diagnose dishwasher that was not running cycles. Found drip tray and switch cracked. Replaced both items and ran cycle. Verified unit powered on and is working as designed. Call complete.

Arrived on site to replace manifold panel due to damage from install and transport. Replaced panel and verified unitnworking as designed. Call complete.

"Arrived on site to diagnose cooktop sparking all 5 burners when in use and not much range of adjustment. Advised that the sparking is normal since all switches are daisy chained together and do trigger together. Adjusted all burners to allow for better range of height. Unit working as designed, with flames consistent with LP. Call complete."

Arrived onsite to replace faulty control. Replaced control and tested at 425 degrees. Unit is heating and cycling. Customer requested to allow unit to run minimum 30-40 minutes. Called customer back an hour later and customer stated allowed to run for an hour and had no issues. Unit is functioning properly. Did notice that Unit looked to be on a shared line. Notified customer that range and microwave need to be each on dedicated line. Customer will contact builder. Job complete

Arrived onsite for dishwasher getting too hot. Upon arrival inspected unit. Found that as soon as unit was plugged in the heater would energize. Disassembled and inspected. Found control failed allowing heater to energize when sitting idle. Replaced control. Tested unit and unit is functioning properly. Job complete

Arrived onsite with VH and replaced the left side support on built in refrigerator. Reinstalled and leveled unit. All checks good. Advised customer on repair.

"Arrived onsite to install previously ordered parts. Replaced, motor 279827, and belt 341241. Test unit and unit is operating as designed. Job complete"

"Arrived onsite for not washing. Upon arrival ran diagnostics and got error code F4-E3 motor not operating. Test motor and am getting voltage, motor just not operating. Need to replace sump and motor. Replaced sump and motor W11085683. Test unit and unit operates as designed. No leaks present at this time. Job complete"

"Arrived onsite for not making ice. Upon arrival, ice container is empty. Ice maker has ice, just has not dumped. Reset the icemaker and ice then dumped. Observed the call for water. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the valve and control and checked resistance to the drain pump. Found proper resistance. Turned the unit on and tested the unit in manual diagnostics only checking the agitation, blue block, and spin portions of the cycle due to inability to access a water supply in the store. All tests ran as designed. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the user interface and control panel and tested the unit starting a normal wash cycle. Due to inability to reach water connections, I only ran it through until the unit was attempting to fill with water. The unit was running as designed but could not do any further testing due to inability to check water supply. Call complete."

"Arrived on site for a dishwasher that is not completely drying dishes. Inspected unit and work area. The customer advised they do feel heat inside of the dishwasher but that it doesnt seem to dry the dishes as well as their previous dishwasher. Ran unit through diagnostics and did not find any stored air codes. Ran the unit through an auto test and did verify that heater coming on at the end of the cycle. I did explain to the customer that because they were not using a rinse aid, theyre not gonna get as good to dry on their dishes. I did also go over some tips and tricks on how to get their best dry out of their new dishwasher. However, the unit is working as designed. Call complete."

"Arrived on site to replace gearcase and related items. Replacsd gearcase, cam, belt and tested unit. Found noise and banging gone. Calibrated unit and adjusted level. Unit now working as designed. Call complete."

"Arrived on site and found capacitor has failed and is leaking, took picture. After replacing capacitor ran a calibration cycle and washer is operating normally, job complete."

"Arrived on site and replaced lower spray arm again, ran diagnostic cycle and confirmed it is spinning and wash motor is spraying and running properly, job complete"

"Arrived on site and inspected washer and found capacitor has failed. After replacing capacitor ran a calibration cycle and washer is now operating normally, job complete"

Arrived on site for washer not starting . Found lid strike broken . Replaced strike . Ran diagnostics. All checked normal. No water leaks at time of service. Job complete

"Arrived on site for auger motor shaft stripped,replaced all parts ordered,reinstalled ice container tested ice dispenser unit working as designed. CNOTE!"

"Arrived on site for thin ice. Diagnosed defective valve that prev tech installed,installed a new water valve Che led water flow good."

Arrived onsite for a dryer not working at all. I found no response from the control panel. I tested voltage at the outlet and had no voltage. I found the circuit breaker tripped. I reset the breaker and tested the dryer. The heater is drawing 27 amps and the dryer is working as designed. Call complete.

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit would sound like its trying to break through the wall and in spin cycle, the unit gets very loud. I placed the unit in diagnostics showing error code F0E2-over suds. Cleared the code and continued with testing. The unit operated as designed until spin cycle when it began to get loud. I tilted the unit back and found gearcase oil on the cam and actuator. I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice door assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the panel and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for IM not working. On inspection found the fill tube frozen. Steamed the tube to clear ice. Called,for water and water filled the tray. The FC was at 0? and is set for 0?. Harvest test passed and fill test passed. Unit working as designed now. No water leaks detected during service."

Arrived onsite for unit leaking and ice not working. Found unit with clogged evap drain tube. Found possible icemkaer/valve complications. Ordering valve and ice maker and drain tube ; ordrng 1 W10619951 (Tube) and 1 WPW10349187 (Valve) and 1 W10882923 (Icemaker)

"Arrived to inspect no heat. The unit would run, but it would not heat and I found the high limit safety thermostat was open. Both heater relays operated normally and only closed their cIrcuits when commanded by the ECU. I verified the heater elements were not shorted to the chassis and the centrifugal switch operated as designed. ordrng 1 6931EL3003D (High Limit Thermal Fuse)"

"Arrived on site for a dryer that is not operating. Inspected unit and work area. Found the unit would turn on but as soon as you hit the start button nothing would be happening. Verified proper voltage and polarity. Disassembled the unit and found the belt loose inside the dryer. Removed the basket and found the motor broken causing the belt to tear. I advise the customer they would need to replace motor drive motor and belt for repair but did indicate that we would order the broken belt switch and the blower wheel just in case. I did indicate that the blower wheel and/or the broken belt switch would be additional charges, if needed. Ordering the parts and rescheduled the customer . ordrng 1 279787 (Motor) and 1 661570V (Belt) and 1 W10847984 (Broken belt switch) and 1 WPW10349492 (Blower wheel)"

Arrived onsite for a refrigerator that is getting above 50 degrees in the RC and the FC fluxuates up to 5 degrees. I tested the thermistors and fans from the UI and all checked good. I tested the RC evaporator thermistor at the main control and it read 11.64kohms. I tested the RC thermistor at the main control and it read 8.85kohms. I found the coil frosted up causing the reading on the RC thermistor and causing the poor cooling in the RC. The unit had frost on the suction line back to the compressor. I found two spots on the back of the unit under the main control and towards the center sweating and water running down the back from this. I called techline and spoke with Scott. He stated this can happen when the line is completely frosted up and that we need to address the defrost issue and this will stop. He stated to also install the drain pan kit from service pointer W11092686. Ordering W11457241 drain pan kit. Office to RS after PR follows up with customer.; ordrng 1 W11457241 (Drain pan)

Arrived on site for range with upper burners needing flame adjustment. Upon arrival confirmed issue but found cause of failure was incorrect/mismatched orfices being installed(example: back middle burner has a high altitude orfice installed.); ordrng 1 W10810387 (Lp kit)

"Arrived on site to inspect refrigerator ice maker not working properly leaking from underneath. Upon further inspection, the customer advised that the ice maker is making blocks of ice and water is coming out from the bottom of the unit. I inspected the ice maker and found the ice bin damaged and the ice bin door gasket not sealing properly. I placed the unit in diagnostics and tested the ice maker and it harvested as designed and filled as designed as well. I found where the ice tray is badly stressed from harvesting and recommended replacing it. Also found the right RC door gasket torn and allowing warm air to leak inside the RC section. I pulled the unit out and found a small amount of water under the unit. I removed the drain tube and found it clogged causing the drain tube to back fill with water during defrost and leaking out at the top onto the floor. I removed the debris and re-installed it and sealed the gap in the gasket with silicone. I am ordering the ice bin door and right RC door gasket and will return with all prescreened parts. I scheduled return service. No water leaks observed at the end of service."

"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and it dispensed water. Retested several times and it continued to operate as designed each time. Pulled the unit out and checked the supply hose and there were no signs of kinks. Removed the crisper drawers and found no leaks in the connections to the reservoir. I did find the right RC door gasket torn.. I am ordering the right RC door gasket and CNOTE-SCHEDULE AFTER 2PM-PREFER LAST CALL and scheduled return service for 01/20/23 PM-prefer last call (KC). No water leaks observed during service.; ordrng 1 W10830162 (Right RC door gasket) and 1 CNOTE (SCHEDULE AFTER 2PM-PREFER LAST CALL)"

"KDTM604KPS1 Arrived to inspect draining issue and code. I found the unit had F9E1 stored and cleaned for testing. I found and removed construction debris that had lodged within the outlet side of the drain tube, at the disposal. Further testing revealed the circulation pump had been damaged as well and was noisy. I removed and inspected the pump, but could not correct the issue. The unit will require a new sump assy. No leaks observed during service.; ordrng 1 W11416362 (Sump Assy)"

"Arrived on site for a rang oven with a oven light that is not turning on. Upon inspection I found that when I pushed the oven light button on the control nothing would happen. Upon further inspection I found that the light bulb look good. I am ordering the light bulb, light socket and the control. Office to reschedule.; ordrng 1 W11126814 (Control) and 1 W10888179 (BULB-LIGHT) and 1 W10856866 (SOCKT-LITE)"

Arrived on site for a range with malfunctioning burners. Upon inspection I found that caps did not fit properly causing the malfunction. I am ordering a burner cap kit for the unit. office to reschedule. ; ordrng 1 WPW10299236 (CAP-BURNER)

"Arrived on site for a range with Malfunctioning burners upon arrival I tested unit and found that the left rear burner would not ignite. No spark at the Electrod. All other flames seem to be a Erratic I am returning with the LP conversion kit and ordering the Electrode, spark, module, and harness. Office to reschedule ; ordrng 1 W11376663 (HARNS-WIRE) and 1 W10669524 (Electrode, Burner) and 1 WPW10475149 (MODULE-SPK)"

Arrived onsite for light not working on Microwave. On inspection found the 5 volt regulator was blown on the control board.. Ordering a new control board. Office to reschedule when part comes in; ordrng 1 W11552018 (Control board)

"Arrived onsite for dishwasher with no power. On inspection found found that UI had no response, test power at junction box and there was 125vac. Tested voltage at control board and there was 125vac. Ohmed out the heating element it was 11ohms. Ordering a latch switch. WPW10274880; ordrng 1 WPW10274880 (Door switch)"

"Arrived onsite for FC and RC not cooling. On inspection found a wall of ice in the FC. Tested the defrost sensor and it was open. Turn the defrost on in diagnostics mode and it never in engaged. Ordering control board, FC harness and fan motor. No water leaks detected during service. ; ordrng 1 W11559968 (Fan motor) and 1 W11565110 (FC harness) and 1 W11558182 (Control board)"

Arrived on site to test unit for open close door error and light not working. Test unit and found and light replaced light unit still not working. Found unit giving error code found open fuse. Will order new control board and fuse and light and switch harness. Office to reschedule ; ordrng 2 W11188752 (Fuse)s and 1 W11325786 (Control board) and 2 W10886919 (Interior light)s and 1 2hourjob (2 hour job)

Arrived onsite for range with right side burners not sparking to ignite. Found all wiring secure and good but spark module failure. Ordering spark module to repair. Cuwromer provided POP ensuring unit is under warranty coverage. Part listed OOS. Office to reschedule. ; ordrng 1 W11590249 (Spark module)

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was leaking water from chute. Inspected and found that the valve has been sipping thorough and causing the leak. Im also ordering the right door gasket as is also ripped and the icemaker. No leaks where observed during service. ; ordrng 1 WPW10300024 (Icemaker) and 1 W10830055 (RH door gasket)"

Arrived on site to replace previously ordered parts for range. Found issue to be bake burner with inconsistent ignition. Replaced bake ignitor and dsi control and found unit still not lighting burner consistently. Noted pressure throughout range appears low. Regulator will need to be replaced and pressures checked with manometer. Return date set .; ordrng 1 W10919226 (Regulator) and 1 WPW10341186 (Leg) and 1 Manometer (Manometer)

Arrived on site for fridge not cooling. I spoke to the customer and found out she has had to manually defrost it twice since her service in September. I gained access to the evaporator and found the defrost heart harness has come loose from the connector. I replaced the connector tip and reinstalled it into the connector. I tested the unit and found it is now working as designed. Job complete.; ordrng 1 W11518204 (Ui)

"Arrived on site for washing machine making a squealing noise. I inspected the unit and work area. I gained access to the gearcase and found the new belt has stretched out. I spun the inner basket by hand and could see the basket is out of round. I am ordering the basket, gearcase and belt to be replaced. The office will reschedule when we have eta on the parts.; ordrng 1 W11513243 (Basket assembly) and 1 W11239857 (Belt)"

Arrived on site for dishwasher not starting. I inspected the unit and work area. I found fault code F7e2 wash motor failure and f9e4 drain pump electrical issue. I ran a diagnostics cycle. I found the unit filling but the wash motor would not come on. I found the unit draining as designed. I am ordering the motor assembly to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11460946 (Motor assembly)

Arrived on site for dryer pausing mid cycle on its own without any error codes or indications of why it stopped. Upon arrival customer stated that unit is still showing the same symptoms as it has in previous repairs. Was not able to confirm issue while on site but will need findings reported to tech line in order to figure out how to proceed from here. No air codes are present during any tests.; ordrng 1 Cnote (Need techline call)

Arrived on site for washer not allowing any registering of door being open to shut. Upon arrival confirmed issue and found f5E1 and diagnostics and upon further testing found the latch broken and replaced it. After running a few tests I found that control is still failing to sense when door is latched or not in normal operation but works during diagnostics. Will need office to reschedule with customer once availability of control is knownW11621180; ordrng 1 W11621180 (Control)

Arrived onsite for a wall oven that the door glass broke on. I found the inner door glass had shattered on the upper oven. The customer stated it was the first time she had ever run self clean on the upper oven. I took photos. The safety team was closed and will need to be called tomorrow.; O-emld tckt

"Arrived onsite for a coffee maker that is tripping the breaker and has a minor leak at the bottom. I removed the top and found some minor surface rust under the upper solenoid valve. I tested the unit and found the tee at the solenoid valve cracked and spraying a mist of water and steam out. The solenoid and the fittings will need to be replaced. Ordering 2EA W10661107 seal, W10661110 discontinued (fitting), W10661112 discontinued (fitting), & W11363605 solenoid valve. Office to RS.; ordrng 2 W10661107 (Seal)s and 1 W10661110 (Discontinued (Fitting)) and 1 W10661112 (Discontinued (fitting)) and 1 W11363605 (Solenoid valve)"

"Arrived onsite for a refrigerator not cooling correctly in either section. I found both evaporators frosted over with frost coming out of the evaporator covers. I tested all thermistors from the UI and they tested good. I put the unit in test 38 and ran a forced defrost. I had 125VAC from the main control to the FC defrost heater but no amperage. I suspect a blown thermal fuse or possibly a bad heater or open bimetal. Ms stated she has had water leak out from the deli drawers so the drip pan could be cracked or bowed but its not visible at this time. Need to install a drip pan kit per SP W11092686. Could need to replace the fan and harness along with the UI. I went over defrost instructions with the customer and had the waiver signed. Ordering W11249952 evap motor, WP12729128 defrost heater, W11330971 UI control, and W11457241 drip pan kit. Marking all other parts as use on return visit. Weighed the call for 2 hours. RS for Mon 1/23 per routing.; ordrng 1 W11249952 (Evap motor FC) and 1 WP12729128 (Defrost heater) and 1 W11330971 (UI control) and 1 W11457241 (Drip pan kit)"

Arrived on site to test unit for light in RC not working properly. Found no voltage to lights on Orion board p8 connections. Door switches tested good. All connections secure and no signs of broken damaged wires. Scheduled for 01-25. SR#7735519996; ordrng 1 W11336586 (Control)

Arrived on site to test unit for grates not sitting straight making cook wear not sit correctly. Test unit and found grates where damaged. Replaced left side and its straight. Tried to replace left side and new grate was damaged. Ordering new grate office to reschedule ; ordrng 1 Wpw10578251 (Grate) and 1 Lconly (LC only)

Arrived on site for Fridge not cooling properly. I inspected the unit and work area. I found the return vents clogged with ice. I gained access to the freezer and found the drain tube clogged. I cleared the drain tube and the return vents. I also found the icemaker not cycling but receiving power. I found gaps along the inner and outer liner. I am ordering the ice maker kit and silicone to complete the repair. The office will reschedule. Job complete.; ordrng 1 W11517113 (Icemaker) and 2 WP482338 (White silicone)s

Arrived onsite for washer not starting a cycle. Upon arrival customer stated unit will stay In sensing mode then go to done. Ran unit in normal mode and could not duplicate any issues. Ran diagnostics and found stored error code F7E 1 tachometer missing or wrong signal. What customer seems to be intermittently experiencing reflects Service pointer W11632927. Ordering capacitor harness and motor. Also ordering actuator and control board. Office to reschedule. ; ordrng 1 W11626074 (Control) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11026785 (Motor) and 1 W11643701 (Harness)

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Unit is powered on and fans are running. Inspected compressor compartment. Compressor is s warm to the touch. Amp draw at .03-.04 amps. Compressor not running efficiently. Copper cap tube (took pics). Unit will need compressor replacement. Office to reschedule 2 hr.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Valve) and 1 WPW10143759 (Uv dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hr (2 hr)

"Arrived on site to inspect range front right burner not working. Upon further inspection, I tested all burners and found the front right burner not coming on. Customer advised that when they use the cooktop and oven at the same time, the breaker will trip. I removed the back panel and found the front right burner switch was blackened at the connector. I removed the cooktop and tested voltage at the element and got no voltage. Checked the switch for voltage and no voltage read. I removed and replaced the switch and retested and still no voltage. I traced the harness and found where the black wire to,the front right burner switch had gotten pinched and arced (photos). I am ordering the main harness and scheduled return service for 01/23/23. Unit was left unplugged and the breaker turned off for safety. I notified maintenance and the front office of my findings and return service date.; ordrng 1 W11532661 (Main harness)"

Arrived on site for a refrigerator that still condensating freezer gasket. Inspected unit in work area. Confirmed customers complaint. I called whirlpool tech line and spoke to Adrian SR# 7734108491. He had me take some photos of the condensation and the gaskets previously installed. He advised that the gasket needed to go further down on the door and that they are going to attempt to fix the gasket one last time before any further advisement. He gave me the part number needed for the gaskets an advise to order to to ensure that the gasket goes all the way across the door. Ordering the part and rescheduled the customer to 1/26 per the customers request.; ordrng 2 W11159728 (Gasket)s

WT1201CW Arrived to instal previously diagnosed and ordered part. I removed and replaced the failed hinge and tested. The lid functioned as designed. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and recalibrated. The unit operated as designed and the difficult button issue was corrected. No leaks observed during service.

"KEBK101SSS04 Arrived to inspect incorrect heating. The unit would only heat to 250 and then cool. I found the bake element open and I removed and replaced. The unit heated and cycled as designed.

"Arrived to inspect noise. I found the unit would equal loudly anytime it was operated. The idler pulley was hanging up badly and had worn a groove in it. I removed and replaced the pulley from within the kit and installed all new rollers and belt. I vacuumed lint from the unit as well. Operational test good.

"Arrived onsite for a wall oven the is not heating. Upon arrival I uploaded the oven out to test but when doing so I found that the Junction box behind the unit, sparked and tripped the breaker. I left the breaker off and tested all heating elements and thermistors and found them all good. The customer will need to fix the issue in the junction box. After doing so the unit will be able to operate properly again. I contacted customer and mad him Aware of my findings and got permission to charge card on Saturday.

"Arrived onsite for a dryer that is making noise like a bowling ball banding around in the unit. Upon inspection I found that there was a sock stuck in the blower wheel, I removed the sock and tested the unit in time dry and found that the noise was gone and the unit tumbled and heated normally. Job complete"

"Arrived on site for microwave not heating . Ran diagnostics and found inverter and mag has failed . Replaced mag and inverter . Unit is heating water to Wp specs . Job complete"

"Arrived on site for poor wash performance . Ran diagnostics and found weak wash motor. Replaced sump and motor ( also found diverter had just started to leak ) . Ran diagnostics, all checked normal no water leaks detected. Job complete

"Arrived on site for fresh food freezing . Ran diagnostics found dampener door stuck open . Replaced dampener . All checked normal . No water leaks detected at time of service . Job complete ."

Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Replaced thermal fuse . Test unit and unit test good unit preheated to 350? job complete.

Arrived on site to replace adjuster kit that customer had already bought. Installed new adjuster kit test unit and unit test good job complete.

"Arrived on site for built in oven, inspected unit and work area. Customers complaint was oven not heating properly. Tested unit and found temperatures correctly. I explained to customer that analog thermometers cant be used because they cant keep up with the fluctuations. I gave the customer the choice to calibrate the unit and they agreed. I calibrated each oven 10 degrees. Unit is operating as designed.

"Arrived on site for oven, inspected unit and work area. Customers complaint was oven not heating. Customer explained that it was not heating and no display. They had flipped the breaker before I got here and I tested it and it was working properly. Unit just needed to be reset.

"Arrived on site for washer, inspected unit and works area. Installed new motor and calibrated unit. Ran a diagnostics cycle and unit is now operating as designed.

Arrived on site to test unit for not competing cycles. Found errors for pressure system fault(f8e1- f3e1). Ran diagnostics with no issues. No water in tub present upon arrival. Cold and hot valves opening as designed. No standing water since last repair of cutting down drain hose. Spoke with Techline

Arrived on site to test unit for leaking and not draining. Found unit full of water. Put unit into drain and unit drained as designed. Ran diagnostics cycle with no issues. Found high drain loop was not installed causing back feeding from disposal. Customer has home warranty that would reimburse for repairs(customer warranty work order-WO#2778338). Customer got approval for as high drain loop is the only recommendation at this time.

Arrived on site for washer showing f6e2. Upon arrival confirmed complaint and error code. Upon further inspection I found corrosion on the UI panel and found part of the UI controls not responsive.found ui failing. I made repair and found unit working as designed call complete

"Arrived on site for wall oven microwave combo showing an F2 E1 error and not going away after customer did a hard reset on unit. Upon arrival confirmed complaint. Was able to verify code and found that the oven was losing functionality in the oven microwave selection sides of the UI but the center area of the UI was still working. Tried connecting unit to Wi-Fi for updates but was unsuccessful.

Arrived onsite for a washer that stopped in the middle of the cycle with the lid not unlocking and full of water. I found no stored error codes. I could not get any of the loads to operate in diagnostics. I manually checked loads and found the drain pump and fill valves in range. I found the door lock out of range. The main control and door lock need to be replaced. replace the main control and door lock assembly.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both the rotary switch and the knob and tested the unit. The unit is working as designed. Call complete.

"Arrived on site for refrigerator not cooling. Upon arrival found both compartments at room temp. After further inspection found that the compressor was overheated at the point I could not even be touched but the dryer was at room temp and the evaporator coil had no frost moisture or coolness to the touch.

Arrived onsite for not washing and found failed sump and motor. Advised customer on repair option. Completed repair

Arrived on site to diagnose a range that has a gas odor when baking. Tested unit and found all is functioning properly at this time. Advised customer on findings and that spark type ignitors in ovens must release gas first to ignite burner and some unburnt gas odor is normal.

Arrived on site to diagnose a refrigerator that is leaking from fc. Found defrost drain frozen over and thawed drain. Installed heat sink to prevent reoccurring issues. All is working properly at this time and no leaks were found after service was performed.

"Arrived on site to diagnose dishwasher that is not washing dishes, and sometimes didnt drain. Checked diagnostics and found error codes F4E3 for wash motor failure, and F7E1 for no heat. This is the same issue that occurred and was repair on 9/16/21. Wash motor getting voltage. Unit needs a new sump and motor assembly to resolve. Sump previously replaced . Customer wants to contact kitchenaid for assistance with repairs or replacement of unit, they are dissatisfied with the performance and number of repairs. They will follow up with us if they are granted assistance or to authorize repair.

"Arrived onsite for range shouting down. Upon arrival inspected unit. Put in diagnostics and found error codes for Internal board failure and latch error. Inspected latch and found assembly not seated properly not allowing good contact. Secured latch assembly and now latch is functioning properly. To address the control issues, Pulled unit to inspect control compartment.

"Arrived onsite for not filling with water and makes noise. Upon arrival test unit and found the noise is coming from drain pump. Found water it outer tub. Disconnected hose from pressure switch and unit then began to fill. Fill valve is good. Need to replace drain pump and pressure switch. Job complete"

"Arrived onsite to install previously ordered parts. Replaced both temperature sensors WP7430P044-60, and control W11594156. Test unit by preheating to 350, got to 369 with thermocouple. Then unit began to cycle. Unit cycled down to 312, then up to 352, avg 332. Calibrated unit to 15 degrees. Unit is now averaging 347, which is within specs. Job complete"

Arrived onsite for unit tripping breaker. Upon arrival removed back panel of unit to inspect power cord and harness both are good. Test unit several times and never tripped breaker. I then just preheated oven to 350 to allow it to cycle. Unit cycled several time and never tripped breaker. Customer then mentioned that also went ahead and replaced breaker. Unit is operating on a gfci breaker. Unit is operating as designed. No gas leaks present at this. Job complete

Arrived on site to test unit for not washing. Found error codes for off balance and overloading. Ran diagnostics and found no water entering unit. Water valves were turned off at wall. Turned water on and unit completed diagnostics with no issues. Looked underneath unit and found gearcase failure.

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that they check their water lines and said they found some debris in the valve screens and cleaned them out. Also, customer advised they have a water softener system and that they dont like using the Load & Go system on the unit but dont know how to use the normal dispenser. I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. The unit is operating as designed. I removed the hoses from the valve and inspected the screens and found them clear. Tested the valves and found the hot valve slightly out of resistance range at 1000 ohms. Customer advised that when the error occurs is when shes washing in hot water. I recommended replacing both valves due to the debris found in both valves. I removed and replaced both valves and retested and unit is operating as designed. I made recommendations for use & care, as well as, detergent use. I demonstrated that the Load & Go would need to be turned off when making selections and use the normal dispenser. No water leaks observed during service, job completed."

Arrived onsite for a refrigerator that has not been dispensing ice since they got it. Upon inspection I found that when you call fro ice the auger disconnects from the motor because the hooks that hold the ice bin in place were broken. I contacted tech line and spoke with Scott and advised him of my findings and it was determined that hed submit the unit for review and the theyll contact the customer once a decision is made.sr#7735524647.

Arrived onsite for turn table making noise in MW. On inspection found that the motor was making noise when it first start. Replaced the turn table motor and the ring. Tested unit and it is operating as designed.

"Arrived on site for cooling issue in fresh food section. Ran diagnostics weak air flow in fresh food section,thermistors reading off,removed cover found ice on upper section of evaporator. Defrosted evaporator,replaced cover assembly that includes new thermistors changed defrost setting to basic."

"Arrived on site for a defective icemaker. Replaced defective icemaker,power cycled unit,ran diagnostics icemaker passed harvest ran fill test passed."

"Arrived onsite for previously diagnosed parts. Installed gearcase,slider,stator and washplate. Tested unit it is operating as designed and no water leaks detected during service."

"Arrived onsite for previously diagnosed parts. I installed the harness and the control board, tested unit to 350? and turn on all the burners to make sure everything was working. Unit is operating as designed now."