We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker by pressing the reset button and it failed to harvest. I placed the unit in diagnostics and tested it through the control and the ice maker failed to harvest. I removed and replaced the ice maker and tested and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Round Rock, TX 78665
Cliff
Job Details: 01/19/2023
Arrived on site to diagnose a dishwasher that is not draining properly. Found plug in garbage disposal was not removed during installation and removed plug. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Austin, TX 78749
Leonardo
Job Details: 01/19/2023
Arrived on site to test unit for gas smell test unit and king only reading coming from the flex line and adapter at the regulator. Called safety and customer needs to get a Plummer job complete. SafetySr#7735506930
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78758
David S
Job Details: 01/19/2023
"Arrived on site for fridge lights flashing. I spoke to the maintenance and found out the fridge completely stopped working. I found the control receiving power, but not sending any out. I replaced the main control. I powered the unit back on and found it working properly job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Georgetown, TX 78633
Gerry C
Job Details: 01/19/2023
"WRF736SDAM13 Arrived to inspect no ice or water. Temperatures were FC -1? and RC 35. Settings were -1 and 34, respectively and I adjusted to the recommended temperatures. I found the filter required complete 90? rotation and the head may have been lightly frozen. No other adjustments required
We serviced a
GE REFRIGERATOR
Model CYE22TP2MDS1
Near Belton, TX 76513
Tyler
Job Details: 01/19/2023
Arrived on site for refrigerator needing previously diagnosed evaporator cover. Upon arrival install required part reassembled and found noise no longer present. Call complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78757
Vincent
Job Details: 01/19/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not latching. I entered diagnostics and found no stored error codes. I tried running a diagnostics and did not do anything. Found a bad lid switch. Unit is now operating as designed. While assembling unit back on my tablet fell and broke the strike. Im ordering the part and return . No leaks where observed during service. / ordrng 1 W11457841 (Strike)"
We serviced a
KENMORE RANGE
Model 79042562315
Near Georgetown, TX 78633
Gerry C
Job Details: 01/19/2023
"79042562315 Arrived to inspect burning of baked goods. I initially set the unit at a temperature of 200? and tested. The oven chamber preheated to 240?, claimed preheat and declined. 200, 259. I induced a -30 offset and retested at 350?. 374, 330. Due to the excessive calibration required, I advised the customer that there is a high likelihood the sensor is failing.
We serviced a
GE OVEN
Model JKP27WW1WW
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2023
"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the unit is not heating properly. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. At preheat, my temp reading was 391. The next 3 readings were 331, 376, 337 for an average temp of 358 degrees. I recommended the customer monitor the unit and if it continues to not heat properly to contact our office. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYB5
Near Austin, TX 78737
Leonardo
Job Details: 01/19/2023
Arrived on site to test unit for heating element not turning on. Test unit and found F7E1 error no heat and sump and motor not working. Test unit and found wash motor not coming on. Will need new sump and motor and heating element.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Round Rock, TX 78681
Paul
Job Details: 01/19/2023
Arrived onsite for a washer that will not shut off. I found the drain pump coming on as soon as the unit was plugged into an outlet. I had the cancel button and the pump shut off. I ran the diagnostics cycle and the unit completed the cycle and worked as designed. I went over detergent use with the customer and explained to hold the cancel button down until the pump shuts off if it happens again. Safety was closed when I called. Will need to call tomorrow.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Nolanville, TX 76559
David Z
Job Details: 01/19/2023
"Arrived on site to diagnose washer that is no longer starting cycles and had been making noise. Examined unit and could hear scraping on the bottom end. Removed the rotor and checked the slider. Found slider cracked and breaking apart, causing the rubbing. Found slight wear on the rotor teeth as well, but likely should be reusable. Advised we need a new slider, possibly rotor. Ordered rotor, slider and clutch (jic). ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78745
Scott
Job Details: 01/19/2023
"Arrived on site for dryer not drying properly . Also on site for the washer not spinning clothes out . Ran temp and air flow , unit passed both . Poor drying is most likely due washer not spinning load out . Advised tenent that dryer performance will improve with washer repair . No lint build up at time of service . Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
Gerry C
Job Details: 01/19/2023
"Arrived to inspect cooling and ice product issues. I found the filter head was steadily dripping and the water had ran down through the RC air returns and into the FC chamber, completely filling both outer edges of the evaporator with ice. I tested the damper and all other functions of the unit and found them intact. I removed the ice from the evaporator area, airflow was restored and the unit began cooling as designed. ordrng 1 W11194438 (Filter Head) and 1 Not1stCallofDay (Anytime except first call please)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 01/19/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer replaced defective freezer led module all leds working as designed. Repair covered under autho S191AQ ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW4
Near Austin, TX 78745
Scott
Job Details: 01/19/2023
"Arrived on site replaced left hinge , suspension and lid . Ran calibration and diagnostics wash . All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Austin, TX 78728
Vincent
Job Details: 01/19/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling. Removed evaporator cover and inspected for leaks and found no dye anywhere. Gained access to the compressor and installed my gauges and Low psi was -25 and high was 98psi. Spoke to GC and he explained that there probably was moisture and air in the system. He said to vacuum the system for about 20 min and then charge it up. I charged the system with 5.75 R134. I explained to customer to allow 24hrs to let refrigerator cool. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Leander, TX 78641
Paul
Job Details: 01/19/2023
Arrived onsite for a refrigerator with frost building on the back of the FC evaporator cover. The customer stated the unit had just got cold again in the FC but it the last few days the temp was high then they could tell the unit went in a defrost because they could hear water dripping and sizzling when hitting the heater. I tested temps and found the RC at 37 degrees and the FC at 5 degrees and it was cooling in the FC at the time. The unit did have some frost on the evaporator cover. I ran a short defrost and found the unit working. I removed the cover and found the front of the evaporator with ice and frost build up but as it got closer to the top the ice and frost was in the middle of the evaporator and the thermistor had no frost or ice on it. I removed the defrost thermistor and tested it in a glass of ice water and it read 8.74kohms. I found the right side of the evaporator cover not snapping firmly in place and it looks like the middle liner is partially bowed causing this. I took a pic of the left and right sides for comparison. I found the drain clear and the water running to the drain tube. It appears the unit is not staying in defrost long enough so I changed the UI again. I called techline SR#7734418954 to report what I had found and what I replaced. I spoke with Ed. Use authorization K15MLO1DPL1. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near New Braunfels, TX 78132
Kevin
Job Details: 01/19/2023
"Arrived on site and found cooktop is on propane, confirmed orifices are correct. Adjusted both left hand burners per customer preference. Center and right front burner cannot be adjusted hire, Right rear burner is fine and requires no adjustments. There is no other adjustment or replacement of parts which can increase center and right front burner, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78731
David S
Job Details: 01/19/2023
Arrived on site for microwave turntable not spinning. I inspected the unit and work area. I found the turntable motor shorted. I replaced the motor and tested the unit. It is now working as designed. I spoke to the customer about how close the microwave is to the cooktop. I recommend that she run the blower in the microwave on high everytime she uses the cooktop. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78731
David S
Job Details: 01/19/2023
Arrived on site for dishwasher Leaking and flashing codes. I inspected the unit and work area. I found the unit off and all codes cleared. I inspected the inner door and under the dishwasher. I found trailing water down the left side of the door where the gasket meets. I replaced the gasket. I retested the unit and found it working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Round Rock, TX 78665
Cliff
Job Details: 01/19/2023
Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on clutch and shifter assembly movement and noises to be expected during use. No further repairs needed and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Niederwald, TX 78640
Scott
Job Details: 01/19/2023
"Arrived on site for not making ice . Got e5 error code . Ran harvest and fill test , both passed . Customer has tried power reset couple of times . Ordering ice maker . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11579560 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Elgin, TX 78621
Cliff
Job Details: 01/19/2023
Arrived on site to diagnose a refrigerator that has doors not operating properly. Found fc door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 01/19/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the latch assembly and tested the unit. Found that the unit was not registering the lid closed when trying to operate the machine. Found that the new latch sent with me was broken and the lid switch was stuck in a closed position. Attempted to fix the latch but was unsuccessful. Will need to order new latch assembly for repair. Ordering the part and the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W11394572 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Jarrell, TX 76537
David Z
Job Details: 01/19/2023
"Arrived on site to install previously diagnosed parts to resolve shorted / burnt washer. Replaced control, power cord, Drain Pump, noise filter, and console to resolve. Ran diagnostic cycle and verified all working as designed. Call complete."
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Waco, TX 76711
Tyler
Job Details: 01/19/2023
"Arrived on site for range not working and giving off a burning smell. Upon arrival confirmed issue and found outlet/power were ok. Found both elements within manufacturing specs. Found terminal block/power cord wires werent properly connected leading to large charring/burning of terminal area. Spoke with sr while on site regarding possible part availability and rescheduled customer
We serviced a
GE RANGE
Model PGB960SEJ5SS
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2023
"Arrived on site to install previously diagnosed and ordered part. Due to,the main control failure, I removed and replaced the main control assembly and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Hutto, TX 78634
Cliff
Job Details: 01/19/2023
Arrived on site to replace knobs and bushings for range replaced. All knobs and bushings and all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Kimo
Job Details: 01/19/2023
Arrived onsite to install new pantry drawer rails. Upon arrival I installed 2 new rails and tested the drawer and found it operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76501
David Z
Job Details: 01/19/2023
"Arrived on site to follow up on refrigerator with defrost issue. Brown wire going to defrost heater was not seated in connector, so I resecured the connector and zip tied wires together. Replaced control and retested. Verified that the heater does come on. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADW2
Near Austin, TX 78731
Wesley
Job Details: 01/19/2023
Arrived onsite and repaired dishwasher with shorted heater that was not drying well. all checks good.
We serviced a
GE REFRIGERATOR
Model PSI23SGMDFBS
Near Austin, TX 78750
Paul
Job Details: 01/19/2023
Arrived onsite for a refrigerator that started leaking again. I found the line had snapped in half about three inches from the fill valve. I replaced the line. There were no water leaks present at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Leander, TX 78641
Kimo
Job Details: 01/19/2023
Arrived on site for a washer that has no powers upon installation I found that there was good power coming into the control but the unit was unresponsive. The control will need to be replaced and I am ordering the console as well. Office to reschedule.; ordrng 1 W11112656 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Austin, TX 78750
Paul
Job Details: 01/19/2023
Arrived onsite for a washer not spinning all the water out of the clothes and not cleaning well. I checked error codes and had an F2E1 & F7E1. I found nothing wrong with the drive system. I ran auto diagnostics and it completed the cycle and worked as designed. I ran manual diagnostics and tested both fill valves and the drain pump. All worked as designed. I found the suspension good. I ran manual high speed spin and agitate and both worked good. I tested the door lock multiple times and it works good. I did find the start button sticking at times and I showed the customer this. The customer mentioned the smell coming from the tub and I advised running the clean washer cycle with a tub cleaner. I showed the customer the debris build up in the bottom of the tub causing the smell.Call complete.
We serviced a
MAYTAG WASHER
Model LSR8133HQ0
Near Georgetown, TX 78626
Lou
Job Details: 01/19/2023
"Arrived on site to inspect washer not draining and stuck on the rinse cycle. Upon further inspection, I tested the unit in a spin cycle and the unit began to drain and spin. Customer advised the timer would get just before rinse and not move any further and make a loud noise. Once the unit was done draining, I switched the timer to #6 on the dial and started and it began to dispense water and agitate. I advanced the timer and got in between the 6 and rinse and the timer began to make the noise the customer described. I left it in that position and it did not advance after approximately 5 minutes. Also found the lid switch housing is broken. I removed and replaced the timer and switch and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Leander, TX 78641
Kimo
Job Details: 01/19/2023
"Arrived onsite for a washer that is not spinning cloths out. Up inside I found that the unit would not go into spin. I heated a rubbing noise coming from the unit,I then gained access the rotor and stator and found that there was signs of rubbing on them. Which can cause the unit not going to spin. ordrng 1 W11354541 (STATOR) and 1 W11314361 (ROTOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Elm Mott, TX 76640
Jonathan M
Job Details: 01/19/2023
Arrived on site for a refrigerator that has no lights and the control panel does not work. Inspected unit and work area. From the door switch broken so I replace the door switch and tested the unit. The lights in the control began to turn on and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Dripping Springs, TX 78620
Luis
Job Details: 01/19/2023
"Arrived on site. Replaced defective icemaker,power cycled unit,ran harvest test passed ran fill test passed"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Salado, TX 76571
Gerry C
Job Details: 01/19/2023
"MEDB765FW0 Arrived to inspect drying issue. I found the unit was operating normally and thermistors were within range. Incoming voltage was also within normal expected limits and I found no other issues with the unit. Testing with the vent on, the unit set to high heat with time dry and K-type probe in the air plenum intake, the unit had vent in temperatures of 138 to 231 with a :43 time to heat and and 1:38 time to cool down. Vent off, the cycling temperatures were 125 to 185 and :48 time to heat and :28 time to cool down. The measurements were all averages of three complete heating cycles with an already warmed chassis. These measurements indicate a venting system that is showing signs of above normal restriction and will cause severely extended drying times. I advised the customer that they will need to have the venting cleaned to correct the issue and that the unit was operating normally.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near San Marcos, TX 78666
Kevin
Job Details: 01/19/2023
"Arrived on site and replaced parts recommended by tech line to previous technician on last visit. After replacement sent a short video to KB/service management of washer spinning, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3034XB00
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2023
"Arrived on site to inspect cooktop burner getting too hot. Upon further inspection, the customer advised that theyre having issues with all of the burners not heating properly. They explained that they can have them on the low setting and food will burn or get too hot. I had my customer sign a waiver of damages from removing glass cooktop and proceeded to remove the cooktop. I found where liquid had leaked underneath the knobs and gotten onto the switches. I recommended the customer replace all four switches, I removed and replaced all four switches and tested. Unit is operating as designed. After reassembling the unit and placing it back in the countertop, I retested and it continues to operate as designed."
We serviced a
LG WASHER
Model WM3500CW01
Near Austin, TX 78731
David S
Job Details: 01/19/2023
Arrived on site for front load washing machine leaking. I inspected the unit and work area. I fill the tub with water and inspected the water lines I found no leaks. I went to drain the unit and found the standpipe backing up and overflowing. I spoke to the customer about what is actually leaking water. I advised to have inspected the stand pipe
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS09
Near Austin, TX 78746
Leonardo
Job Details: 01/19/2023
Arrived on site to test unit for unit giving inverter error. Replaced inverter control and magnetron . Test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Cedar Park, TX 78613
Paul
Job Details: 01/19/2023
Arrived onsite for a ice machine not drawing water. I found the recirculating pump had failed and wouldnt pump water. I replaced the pump and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Harker Heights, TX 76548
David Z
Job Details: 01/19/2023
Arrived on site to diagnose dishwasher that was not washing dishes. Customer said last couple cycles left everything dirty. Ran unit and found wash motor not engaging at all. Replaced wash motor and retested. Verified all working as designed. CAll complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Canyon Lake, TX 78130
Kevin
Job Details: 01/19/2023
"Arrived on site and found saved error code F8E5, model and serial are different than what was called in. found vent fan motor harness is not connected properly. After resetting connector dishwasher is running properly. If issue continues return with vent motor and its gasket."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodway, TX 76712
Tyler
Job Details: 01/19/2023
Arrived on site for washer not completing cycles and showing LF. Upon arrival confirmed issue and found f8e1 in diagnostics. After further testing I found cold side cutoff was turned off from installers and had lead to unit not finishing cycles and stopping at rinse setting. Corrected cutoff issue but also informed customer would be recommended to replace cutoff due to hard turning and degradation. Rerun multiple tests and found no leaks or failures. Unit working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Smithville, TX 78957
Joe Z
Job Details: 01/19/2023
Arrived onsite for hard to start and power button is cracked. Upon arrival test unit and that power button is not responding. Am getting correct voltage to Fascia. Need to replace Fascia. Got authorization to replace fascia. Replaced fascia and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Jarrell, TX 76537
David Z
Job Details: 01/19/2023
"Arrived on site to diagnose dryer that is not engaging. Customer recently disassembled and cleaned unit, and it would not start. Checked wiring and found no damaged wiring. Door switch is working properly, belt switch testing good. Tested push to start and found its also working properly. Checked voltages at the motor and found proper voltages coming from the belt switch and push to start switch, and properly voltage from the L2. Timer will advance if push button is held down, but drum will not engage even with me spinning the drum / triggering the centrifugal switch. Ordering a motor to resolve. ordrng 1 WE49X28295 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Coupland, TX 78615
Cliff
Job Details: 01/19/2023
Arrived on site to diagnose a washer that is not starting cycles. Found control locked in drain only mode. Reset controls and advised customer that if lid is open and there is water in the unit it will go into that failure mode. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hubbard, TX 76648
Jonathan M
Job Details: 01/19/2023
"Arrived on site for a washing machine that leaked water all over the floor. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Ran the units for an auto test and everything ran as designed until the unit came to the drain portion of the cycle. Found The drain pipe at the wall backing up and potentially causing an issue with overflowing out of the standpipe. I test the unit and manual diagnostics filling up the basket a third of the way up the basket and attempting to drain. I could not replicate the overflow out of the pipe but did hear some sounds as if the drain pipe itself had cleared itself of the debris. I ran the unit through multiple tasks and checked underneath the washer. Found no evidence of any water residue or leaking from underneath the washer. I did advise the customer that because her drain pipe is back flowing, the most likely issue is that her pipe is clogged and that this may happen again unless they get the clog removed. The customer is going to attempt to run Drano through that pipe but I did advise her that if that does not work, they will need to fix their draining issue. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Pflugerville, TX 78660
Vincent
Job Details: 01/19/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was not notifying once cycle was over. I entered diagnostics and found stored error code F2E1. I then ran a diagnostics cycle everything passed except the sound. I replaced the control and calibrated to washer. Unit is now operating as designed with the chime working. No leaks where observed during service. Job completed."
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Waco, TX 76710
Tyler
Job Details: 01/19/2023
Arrived on site for washer. Upon arrival found unit had signs of multiple non repairable signs Nformed customer unit couldnt be properly diagnosed.No service preformed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 01/19/2023
"Arrived onsite for unit making noise at beginning of cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran a quick cycle with laundry. Found a grinding sound during agitation. Found agitator is worn. Need to replace agitator, hub, washplate and bolt. Office to reschedule ; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Washplate) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near New Braunfels, TX 78130
Kevin
Job Details: 01/19/2023
"Arrived on site and found dryer vent was not installed properly, after correcting. Discussed airflow importance and how to check it for good airflow, no further repair is needed at this time, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near New Braunfels, TX 78130
Kevin
Job Details: 01/19/2023
"Arrived on site and inspected refrigerator and found air gap on the right hand side of freezer door, took one picture. This has allowed condensation to build up in freezer and freezer light is also stuck in the off position . Disassembled freezer and used steamer to remove all ice buildup and reset rails. After reassembling freezer door will now close properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Belton, TX 76513
David Z
Job Details: 01/19/2023
"Arrived on site to install new icemaker in refrigerator. Installed icemaker and verified proper operation. Customer recently had issues pop up with noise coming from the unit when dispensing water. Tested and verified dispenser noise. Removing filter has no effect, and noise seems to be originating from the valve area in the top of the RC. Ordering new triple valve and water line to resolve sound. Water pressure is fairly high as well, so it may be causing the noise. Once valve and line are installed we can retest. Office to schedule when we have parts. ; ordrng 1 W11579561 (Triple Valve) and 1 W11482384 (Filter housing) and 1 W11579166 (Water Line)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Kyle, TX 78640
Scott
Job Details: 01/19/2023
"Arrived on on site for laundry unit not working . Ran diagnostics. No error codes . Unit passed all phases of test wash . Ran diagnostics once more , same results . Didnt or couldnt duplicate any issues . No water leaks detected at time of service . Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Manor, TX 78653
Matthew
Job Details: 01/19/2023
Arrived onsite to replace faulty console. Replaced console. Tested unit and unit is functioning properly. Tested both oven and microwave. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Round Rock, TX 78664
Cliff
Job Details: 01/19/2023
Arrived on site to diagnose a dishwasher that is not turning on. Found electrical issue with broken neutral in home wiring from switch on wall to dishwasher.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Austin, TX 78734
Leonardo
Job Details: 01/19/2023
Arrived on site to test unit for knobs making sound when turning off. Test unit and found normal sound when switch is going back up to lock. You have to push down to unlock the switch then turn it to turn on. When it turns off the switch goes back up to turn off and lock job complete.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Waco, TX 76707
Tyler
Job Details: 01/19/2023
Arrived on site for dryer not starting. Upon arrival confirmed issue and found unit had stable power connec as well as ui turning on. After further inspection I found door switch failing and replaced it. Found unit working as designed with no failures. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Georgetown, TX 78628
Gerry C
Job Details: 01/19/2023
"KUIX505ESS1 Arrived to inspect ice production issue. I found the reservoir was radially cracked around the drain pump mount and required replacement. The fill valve was badly restricted and the water flow was minimal, requiring four service mode valve tests to fill the reservoir. Office to order part and contact the CX to arrange return service. The customer has requested GCO. No leaks observed during service. ordrng 1 W11614100 (Reservoir) and 1 GCO (Tech GC please)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78746
David S
Job Details: 01/19/2023
Arrived on site to install previous diagnosed part. I gained access to and replaced the freezer evaporator harness. I cleared out any ice build up from the freezer evaporator. I tested the unit and found it working as designed. Job complete.
We serviced a
LG REFRIGERATOR
Model LFX31945ST05
Near Del Valle, TX 78617
Matthew
Job Details: 01/19/2023
Arrived onsite for refrigerator not cooling in both sections. Upon arrival inspected unit. Internal fans are running and lights are on. Checked compressor compartment. Monitored compressor and found cold to the touch after hours of being plugged in. Compressor is pulling.2 amps-.9 amps but then shuts down after about two min. Called SW for confirmation. SW advised to remove control cover and monitor LED. LED signified error. According to manufacturers recommendations the PCB board would need to be replaced and if that does not correct the issue the compressor would need to be replaced. Reported to customer that multiple issues may be present.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Austin, TX 78748
Leonardo
Job Details: 01/19/2023
Arrived on site to test unit for light not working. Test unit and found just burned out light bulb. Customer said whirlpool told hi it was under warranty and that they would send someone out to replace it. Replaced light bulb test unit and unit rsdg good job complete.
We serviced a
MAYTAG WASHER
Model MHW6000XG1
Near Round Rock, TX 78681
Paul
Job Details: 01/19/2023
"Arrived onsite for a washer displaying a long drain error. I checked stored error codes and found an F9E1, F5E2, & F1E2. I ran diagnostics and found nothing wrong with the MCU or the door lock. I found the drain pump working as designed but not turning off after the tub was drained. I found the elbow between the tub and air trap plugged with debris. I cleaned the elbow and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78748
Scott
Job Details: 01/19/2023
Arrived on site for water not dispensing . Temps are still too cold . Customer had had temps set higher then recommended. Ordering conrtol and thermistor. . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78731
David S
Job Details: 01/19/2023
Arrived on site for ice machine producing thin slow ice. I inspected the unit and work area. I found the water valve barely allowing any water to pass through. I installed a new water valve and cleaned the condenser. I retested the unit and found it working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Matthew
Job Details: 01/19/2023
"Arrived onsite to replace failed components. Upon arrival inspected unit. Found unit had beverage been turned off. Ice accumulation is severe. Notified household that unit needs to be defrosted minimum 48 hrs before return appointment. Again, advised on laying down towels just Incase water flows from unit after thawing. Household understands. Office to reschedule. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Briarcliff, TX 78669
Luis
Job Details: 01/19/2023
"Arrived on site. Found icemaker over filling causing water to fill mold,replaced defective icemaker,ran new icemaker through a cycle icemaker passed harvest ran fill test passed no leaks"
We serviced a
MAYTAG DRYER
Model MDE7600AYW
Near Austin, TX 78704
Wesley
Job Details: 01/19/2023
Arrived onsite for electrical burning smell after dryer had been on for some time with no other accompanying symptoms. Determined cause to be loose wiring electrical connection at out causing arcing and hot wiring. At out and in the prong head. Dryer itself is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXTS00
Near Austin, TX 78717
Kimo
Job Details: 01/19/2023
Arrived onsite for a refrigerator that stopped dispensing ice. Upon inspection I found that the bracket broken. I installed the new bracket and tested unit and found unit operating as designed. Job completed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Round Rock, TX 78664
Cliff
Job Details: 01/19/2023
Arrived on site to diagnose a washer that is not cycling properly. Found hot water valve failed and it will need to be replaced to complete repairs.; ordrng 1 W11165546 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near New Braunfels, TX 78130
Kevin
Job Details: 01/19/2023
Arrived on site and replaced left and right freezer brackets and both upper pins. While replacing right bracket door switch broke in freezer will need to bring this back. Left rail pan stop also needs to be replaced.; ordrng 1 W11289496 (Light switch) and 1 W10585151 (Pan stop)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Round Rock, TX 78664
Cliff
Job Details: 01/19/2023
Arrived on site to diagnose a range with upper oven not heating. Found previous company didn't mount ignitor to burner causing delayed ignition. Mounted ignitor properly and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Waco, TX 76706
Jonathan M
Job Details: 01/19/2023
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Did confirm the customers complaint and ran through diagnostics. Found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and confirmed that the unit was filled with water and drain but would not be circulate. Replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Austin, TX 78759
David S
Job Details: 01/19/2023
"Arrived on site for the dishwasher leaking. I inspected the unit and work area. I out the unit through a diagnostics cycle and found the motor ass,boy dry. I found the drain pump, drain lines, and water inlet line dry. I inspected the inner tub inlet port. I found the port continually leaking, indicating the water valve is weeping. I installed the new water valve and retested. The new valve is not weeping water.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 01/19/2023
"Arrived on site for no cool. Unit powered off,powered unit on ran thermistor test passed,ran evaporator fan test both fans powered on,ran compressor test compressor powered on. All diagnostic test passed advised customer to let unit run for 24hrs if complete no cool to call office.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78737
Luis
Job Details: 01/19/2023
Arrived on site for water leaking. Removed icemaker housing found broken fill tube and damaged heater ordering fill tube and heater. ordrng 1 W10815476 (Fill tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waco, TX 76711
Tyler
Job Details: 01/19/2023
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found bin 1/4 full of ice and that the harvesting arm had been stuck in rotation. Replaced ice maker and found unit working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Belton, TX 76513
Tyler
Job Details: 01/18/2023
Arrived on site for dishwasher not draining. Upon arrival found No errors in diagnostics. Ran multiple diagnostic test and found heating element kicking on as designed with no failures. Instructed customer on best methods to improve heating. No leaks present while on site. Call complete
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Waco, TX 76712
Jonathan M
Job Details: 01/18/2023
"Arrived on site for a washing machine that is still not dispensing fabric softener. Inspected unit and work area. Due to ongoing issues, I went ahead and replace the cold water valve. I called whirlpool tech line and spoke to Rob SR# 7735481087. He advised that if the current repair did not work, the issue would have to be with the customer not diluting here fabric softener with water and therefore not allowing proper siphoning out of the drawer. He advised to make no further repairs and to advise to the customer that his was normal operation. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS01
Near Austin, TX 78724
Leonardo
Job Details: 01/18/2023
Arrived on site to fest unit for oven not heating. Test unit and bake or broil not working. Check voltage and found red wire not connected. Secured red wire test unit and unit pre heated to 350 job complete.
We serviced a
KITCHENAID RANGE
Model KCGS950ESS02
Near The Hills, TX 78738
Leonardo
Job Details: 01/18/2023
Arrived on site to replace center orifice holder. Replaced holder and gas company need to come back and replace the orifice to LP. Job complete no gas connected to the unit or electrical unit sitting in the garage so I couldnt test.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Austin, TX 78738
Leonardo
Job Details: 01/18/2023
Arrived on site to test unit for right front burner not igniting correctly. Test unit and adjusted the burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Georgetown, TX 78626
Gerry C
Job Details: 01/18/2023
WED5605MC0 Arrived to instal previously diagnosed and ordered parts. I replaced the faulty roller shaft WPW10359272 and associated parts and reassembled the unit. Operational test good.
We serviced a
IKEA MICROWAVE
Model IMH172FS1
Near Austin, TX 78737
Leonardo
Job Details: 01/18/2023
Arrived on site to replace control board and blower. Replaced both parts test unit and fan coming on when unit is heating job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Spicewood, TX 78669
Luis
Job Details: 01/18/2023
"Arrived on site. Diagnosed a defective freezer door handle,replaced door handle checked door operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KCGS956ESS02
Near Lakeway, TX 78738
Kevin
Job Details: 01/18/2023
"Arrived on site and adjusted manifold straightness/level by adding a spacer underneath we are mounting point. Adjustment corrects angle at which valves are leaning. Per customer preference then adjusted flame heights, job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCU483VSS00
Near Jonestown, TX 78645
Paul
Job Details: 01/18/2023
Arrived onsite for a cooktop that is giving a gas smell when the right front burner is used. I checked the orifice sizes per the previous techs notes. The main orifice is a 99 and it calls for a 105 which would be larger. Both the left and right burners have good flames that are already at the burner grates and have a small amount of yellow tipping. I explained to the customer that going to a larger orifice would create a larger flame and more yellow tipping. The customer agreed to keep the orifices it has in the unit. I tested for gas leaks with my electronic gas leak detector and showed the customer that as soon as the burner lites the detector stops going off. I went over turning the know slowly to allow the burner to light and help prevent the initial gas smell. The unit is working as designed. There were no gas leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Smithville, TX 78957
Joe Z
Job Details: 01/18/2023
Arrived onsite to install previously ordered part replaced drain hose and now able to proceed with. Ran manual test and all components passed. Ran auto test and passed. Ran normal cycle and unit is operating correctly. Ran a quick cycle and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model wtw8127lw1
Near Horseshoe Bay, TX 78657
David Z
Job Details: 01/18/2023
"Arrived on site to diagnose washer that was banging and not finishing cycles on use. Tested unit and found it was off level, but no major mechanical failures internally. Leveled unit and ran a load of towels for customer. With load balanced there was no banging or excessive movement. Unit does vibrate a good amount, but is within range of similar units. Unit working as designed, no failures verified. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Lakeway, TX 78738
Luis
Job Details: 01/18/2023
"Arrived on site. Replaced fan scroll ran diagnostics on fans no odd noise,ran compressor test no odd noise unable to recreate noise issue unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Belton, TX 76513
Jonathan M
Job Details: 01/18/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the LED module and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/18/2023
Arrived on site to test unit for RC evap frosting over. Evap was thawed on arrival. Found drip pan bowed in center and evap thermistor reading open. Replaced harness and drip pan. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/18/2023
Arrived on site to test unit for broken RC door switch. Replaced damaged switch and filled gap between linear and cabinet with silicone. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near Austin, TX 78731
Vincent
Job Details: 01/18/2023
"Arrived on site for cooktop, inspected unit and work area. I explained to customer I would not be a bale to transfer the knob bezels. He said to use what ever I had to stick them, I explained to him I only had silicone and it would only be temporary fix until he got new ones and he was okay with it. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Kyle, TX 78640
Kevin
Job Details: 01/18/2023
"Delivered blower fan and control board to apartment maintenance, job complete"