Service History 233 - Appliance Express

We serviced a

KITCHENAID OVEN

Model KEBS208SSS00

Near Austin, TX 78748

Leonardo

Job Details: 01/26/2023

Arrived on site to test unit for upper oven not heating. Test unit and found broken broiler element. Replaced broil. Test unit and unit test good job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Temple, TX 76502

David Z

Job Details: 01/26/2023

"Arrived on site to install new shocks in front load washer. Removed all 4 shocks and replaced with new. Did not replace suspension springs. Found springs had strong tension and no abnormal sagging or bounce with shocks removed. Tested a load and found tub is no longer banging the walls. I noticed that the stand the unit is on is fairly light, and even with reduced motion unit still vibrates a bit. All mechanical components are good at this time and unit does finish spinning now. Proper loading and balance will allow for continuing smooth operation. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Temple, TX 76502

David Z

Job Details: 01/26/2023

Arrived on site to install gasket/foam strips per tech line request. Installed to specified location by JM. Verified gasket is making contact on all sides and looks to be sealing properly. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near San Marcos, TX 78666

Kevin

Job Details: 01/26/2023

"Arrived on site and inspected dishwasher and found wash motor has failed. Replaced wash motor and ran a diagnostic cycle to confirm operation, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ0

Near San Marcos, TX 78666

Kevin

Job Details: 01/26/2023

"Arrived on site and inspected dishwasher and found saved error code for float switch, inspected float switch and found lever is not mounted. Reattached lever and dishwasher will now start and complete a diagnostic cycle. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Marcos, TX 78666

Kevin

Job Details: 01/26/2023

"Arrived on site and found dishwasher is full of water, Customer has not ran the dishwasher and at least a week This home is only used twice a month. Found reverse osmosis system was installed sharing drain connection to garbage disposal. Took pictures. Explained that reverse osmosis has been filling dishwasher when it purges, Reverse osmosis system should not be sharing a drain connection with dishwasher. Rerouted Dishwasher drain hose to create a high drain loop. This will help but ultimately reverse osmosis company should use a saddle drain connection, ran a diagnostic cycle on dishwasher to confirm correct operation, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pflugerville, TX 78660

Cliff

Job Details: 01/26/2023

Arrived on site to diagnose a refrigerator that is not sealing properly. Found rc door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pflugerville, TX 78660

Cliff

Job Details: 01/26/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Killeen, TX 76542

Tyler

Job Details: 01/26/2023

Arrived on site for refrigerator not cooling upon arrival verified power supply was correct. Found fan and compressor running. Found unit actual temps at 5/39 on arrival. Found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78745

Scott

Job Details: 01/26/2023

Arrived on site for dishwasher not draining . Found shard of wine glass stuck in impeller on drain motor . Removed glass and ran diagnostics. All checked normal. Unit is drying properly . Instructed on stem ware . Called landlord and and told her charges . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Leander, TX 78641

Gerry C

Job Details: 01/26/2023

"Arrived to inspect ice production issue. I found the fill tube had frozen and I cleared the ice. The customer advised me the issue had happened immediately after the last service. Testing the ice maker showed it filled all the way to the last cube in the ice mold and I could not get it to malfunction. I advised the customer that if issues persist, the water valve will need to be replaced at additional cost. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Belton, TX 76513

David Z

Job Details: 01/26/2023

"Arrived on site to replace triple valve and water line to door to resolve noisy fill. Replaced triple valve and steamed out fill tube for icemaker. Replaced water line from valve to door hinge. Ran harvest and fill test and verified proper operation. Unit now working as designed, with reduced noise. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Austin, TX 78731

Vincent

Job Details: 01/26/2023

"Arrived on site for dishwasher, inspect the unit and work area. Enter diagnostics and found stored error codes F4E3 F4E2. Heating element was open and gain access to remove and replace with new one. Tested unit and is now operating as design. No leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Austin, TX 78731

Vincent

Job Details: 01/26/2023

"Arrived on site for washer not operating, inspected unit and work area. Found no error codes also found the latch not working properly so I replaced it. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78757

Vincent

Job Details: 01/26/2023

"Arrived on site for dishwasher, inspected unit and work area. Unit was leaking from not being properly installed. Leveled unit and tested. Unit is now operating as designed and no leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78757

Vincent

Job Details: 01/26/2023

Arrived on site for refrigerator leaking. Found that the drain was clogged and leaking down into the RC when unit would go into a defrost. Cleared all ice and drain and also installed the new tube on the water dispenser tube for icemaker. Unit should not leak any more after repairs. Job completed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Georgetown, TX 78628

Maurice R

Job Details: 01/26/2023

Arrive on site for dryer with a error massage on the display. On inspection found the error was air flow issue. Tested the unit for air flow found the vent in wall was restricted. Informed the customer that they need to have the vent cleaned. Customer is calling someone to clean them.

We serviced a

WHIRLPOOL DRYER

Model WED9400SU1

Near Georgetown, TX 78626

Maurice R

Job Details: 01/26/2023

"Arrived onsite for dryer not spinning. On inspection the dryer was spinning but no air flow. Went to the outside were the dryer vents out and I found the cover they installed was not working correctly. I reinstalled the vent cover so the dryer could breathe, see picture of vent cover. it was not opening so I pinned it open so the dryer could breathe. If the vent cover closes backup it will cause the dryer to overheat. The dryer is tumbling and heating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Austin, TX 78736

Luis

Job Details: 01/26/2023

Arrived on site for no cool. Removed evaporator cover found oil on insulation at heat exchanger lines added solution to lines bubbles formed took picture called tech support sent pictures to tech support per tech support unit is unrepairable. Sr#7735589655

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Georgetown, TX 78626

Maurice R

Job Details: 01/26/2023

Arrived on site for previously diagnosed parts. Installed the inlet valve and tested unit. Ran the unit in diagnostics mode and the hot water was dispensed into the unit. The washer is working as designed and no water was detected during service call.

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Lakeway, TX 78738

Luis

Job Details: 01/26/2023

"Arrived on site. Found excessive protective film in cracks in molding on inner freezer door and door liner,called tech support sent photos,attempted to heat and pull off film same issue film stuck in cracks per tech support customer to contact customer serviceSr7735588116"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Elgin, TX 78621

Joe Z

Job Details: 01/26/2023

Arrived onsite for making loud noise. Upon arrival customer played video of sound. Ran diagnostics and got F1-E2 motor fault. Inspected motor and found cam retaining nut is not secure causing pulley to slightly lower out of position creating noise and causing belt to fall off. Inspected belt and motor and are good. Need to replace cam. Replaced cam W10721967 and test unit unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model KFEG504KPS3

Near Elgin, TX 78621

Joe Z

Job Details: 01/26/2023

"Arrived onsite to install previously ordered parts. Replaced control W11088877, and sensor W10833885. Test unit by preheating oven to 350. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near San Marcos, TX 78666

Andrey

Job Details: 01/26/2023

"Arrived on site to test unit for F6E3 error code, tested unit found error present, cleared code and cycled power, attempted to run diagnostics, code popped up again, replace control, all components now testing good, no leaks detected job complete"

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS0

Near New Braunfels, TX 78130

Andrey

Job Details: 01/26/2023

"Arrived on site to test unit for loud noise coming from hood, tested unit found noise coming from blower, removed blower and found a chunk of drywall stuck in it, removed debris and tested, unit is now functioning properly, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near New Braunfels, TX 78130

Andrey

Job Details: 01/26/2023

"Arrived on site to test unit for now working properly, tested unit found aloud humming noise coming from unit, inspected wave guide found no issues, inspected magnetron and found cracked magnets, diode some burn marks on it, replaced magnetron, diode and capacitor as precautionary, tested unit, unit now functioning properly, water is heating, exhaust fan and lights are working properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near New Braunfels, TX 78130

Andrey

Job Details: 01/26/2023

"Arrived on site to test unit for not operating properly, customer stated that her 20 year old dishwasher was drying dishes with no issues but this unit is not drying properly, ran unit through diagnostics cycle all components tested good, demonstrated to customer with wet paper towels that the heater is getting hot, customer stated that she was not using rinse aid all the time, stated to customer that rinse aid must be used with every wash to get better results, due to plastic tub dishes dont get completely dry and propping door open at end of cycle helps it to air out, at this time unit is running as designed, no leaks detected job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near New Braunfels, TX 78130

Andrey

Job Details: 01/26/2023

"Arrived on site to test unit for display issues, tested unit found display lights and almost completely faded out, replaced panel, tested unit, unit now functioning properly, no leaks detected job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Georgetown, TX 78633

Lou

Job Details: 01/26/2023

"Arrived on site to inspect cooktop burners not operating properly. Upon further inspection, the customer advised the four outer burners were good, but the center burner was making a popping or slight clicking noise. I tested all burners and all are operating as designed with good flames. I left the center burner on for approximately 10-15,minutes and could not duplicate the customers complaint. I did find some burnt debris in the burner head which couldve cause the noise. Since I could not duplicate the noise, I recommended the customer monitor the unit and call it in for service if the noise continued. No gas leaks detected during service, job completed. Unable to get the model/serial placard photo due to the oven being installed under the cooktop."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Bastrop, TX 78602

Joe Z

Job Details: 01/26/2023

Arrived onsite to install previously ordered part replaced glass cooktop W11178791 and reiterated to customer with recommendations of cookware to not use on this unit. Unit is operating as designed. Job complete

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Smithville, TX 78957

Joe Z

Job Details: 01/26/2023

Arrived onsite for not spinning. Upon arrival ran diagnostics and there are no saved error codes. ran manual test and all components passed. Ran automatic cycle and unit operates correctly. Ran unit with clothes and unit operates as designed. Clothes spun out completely.Can not duplicate issue. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WDF331PAHS1

Near Georgetown, TX 78633

Lou

Job Details: 01/26/2023

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, the customer advised that the unit is not cleaning properly. They advised that they are rinsing the dishes off before placing them into the unit. I opened the unit door and found dishes inside that appeared to be clean. Inspected the elements and spray arms and they are good. Also found the customer is not using rinse aid. I placed the unit in diagnostics showing no error codes and tested. Using my multimeter, I tested amp readings at the black wire at the junction box. I found the unit operating as designed and all components within amp draw reading. The element is showing 7-9amps during wash and drying cycles of diagnostics. I advised the customer of my findings and made recommendations for use and care, as well as, detergent and rinse aid use. Contacted techline and spoke to Leon and advised of the complaint and my findings. Leon provided SR#7735585148. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near New Braunfels, TX 78130

Andrew

Job Details: 01/26/2023

Arrived on site to test unit for standing water in tub and not draining. Found tub was sitting on floor with water and clothes in unit. Accessed drain pump and found wires were cut again. Installed spade connections and pump responding as designed. Unit is currently way over loaded causing tub to sit in floor and cut wiring to pump. Lowered level wing legs all the way down and leveled accordingly. Suspension is not showing signs of failure. Spoke with Techline and was advised to relay loading sizes and procedures to customer. Conveyed info to customer. If issue persists customer would be responsible for repair per Techline. No leaks detected. Job complete. SR#7735591991

We serviced a

KITCHENAID WINE COOLER

Model KUBL214KSB00

Near Burnet, TX 78611

Kimo

Job Details: 01/26/2023

Arrived onsite for wine cooler that is making a growing/vibrating noise. Upon arrival the customer showed me a video of the noise the unit was making. I then Gained access to the compressor compartment and found that the suction line was touching the drain pan. I adjusted it away for the pan and applied some sound deadening pads in between the line and the drain pan and tested unit and found that the unit ran quite at this time. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near West, TX 76691

Jonathan M

Job Details: 01/26/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the upper wheel assemblies and dispenser and tested the unit. Do you know began to work and operate as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL RANGE

Model Wfg320m0mw0

Near Austin, TX 78758

David S

Job Details: 01/26/2023

Arrived on site to install previous diagnosed parts. I replaced the spark module. I tested the unit and found it working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Harker Heights, TX 76548

David Z

Job Details: 01/26/2023

Arrived on site to diagnose dishwasher not powering on. When I tested the unit I found power and function. No issues were found. Ran through diagnostic cycle and verified all working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Killeen, TX 76542

David Z

Job Details: 01/26/2023

Arrived on site to diagnose washer with broken latch. On arrival inspected unit and found the strike tongue broken. Replaced strike and verified proper operation. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Copperas Cove, TX 76522

David Z

Job Details: 01/26/2023

"Arrived on site to diagnose washer that was not starting cycles or filling with water. Examined and tested unit. Advised customer the start button needs to be pressed twice to start a load, once to wake it up and one to engage the cycle. Verified proper operation. Unit working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Spicewood, TX 78669

Leonardo

Job Details: 01/26/2023

Arrived on site to test unit for no heat. Test unit and found opened element. Replaced element test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78759

David S

Job Details: 01/26/2023

Arrived on site for washing machine vibrating. I inspected the unit and work area. I found no fault codes in diagnostic. I ran a diagnostic cycle and could hear some stealing. I gained access to the gear case and found everything I good condition. I recalibrated the unit. I spoke to the customer about how to pause and balance this new machine. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, TX 78753

Cliff

Job Details: 01/26/2023

Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found no issues with basket assembly and informed customer on best loading procedures and cycles for best performance as well as to help prevent balancing issues. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78725

Matthew

Job Details: 01/26/2023

Arrived onsite for burners getting too hot. Upon arrival inspected unit. Tested and found unit emitting large yellow flames. All cooktop burners and bake have not been installed per guidelines for propane. Notified customer that retailer/installer needs to perform proper installation and conversion to propane.

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ2

Near Uhland, TX 78640

Matthew

Job Details: 01/26/2023

Arrived onsite to replace faulty wiring harness. Replaced harness and tested. Unit is now functioning properly. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EB0

Near Kyle, TX 78640

Matthew

Job Details: 01/26/2023

Arrived onsite for front right burner not functioning. Upon arrival inspected unit. Found burners in good condition. Issue was with the infinity switch. Replaced right front infinity switch and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Maurice R

Job Details: 01/26/2023

Arrived on site for a MW making a noise. On inspection found the MW was touching the cabinets and when the MW was on it was vibrating against the cabinet. Loosen up bolts and moved the MW over away from the cabinet. That fixed the noise

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78717

David S

Job Details: 01/26/2023

Arrived on site for ice machine leaking. I inspected the unit and work area. I found one of the drain lines loose. I repeated all the drain lines and tested the unit. It is now working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Round Rock, TX 78681

Vincent

Job Details: 01/26/2023

"Arrived on site for refrigerator, inspected unit and work area. Installed parts ordered by previous tech and also other parts. Tested icemaker and it was opening as designed. Job completed no leaks where observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78747

Matthew

Job Details: 01/26/2023

Arrived onsite for refrigerator making noise. Upon arrival inspected unit. Customer stated the noise seems to come when the compressor is running. Ran compressor test and no noise was present. Ran ice and dampener and customer stated those were not the same noise. Used padding between base and condenser. Customer Ill monitor as noise could not be duplicate. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS8

Near Austin, TX 78748

Matthew

Job Details: 01/26/2023

Arrived onsite to replace damaged panel. Replaced panel but customer was not satisfied. Customer has complaints that are purely cosmetic and do not affect the functionality of the unit in any way. Customer will need to contact Whirlpool customer service for any further repair issues. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Mart, TX 76664

Jonathan M

Job Details: 01/26/2023

Arrived on site for a washing machine that is not starting any cycles in his flashing an F7 E1 (basket speed fault) error code. Inspected unit and work area. The customer start of the cycle and the unit made a buzz sound and proceeded to flash the F7 E1 error code but did not spin. Check underneath the unit and found all connections were secured. Checked resistance on the motor and found that the motor was within range. Replaced capacitor and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11395618 (Capacitor) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Elm Mott, TX 76640

Jonathan M

Job Details: 01/26/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the latch and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waco, TX 76710

Tyler

Job Details: 01/26/2023

Arrived on site for washer not spinning close out all the way. Upon arrival found no error codes in diagnostics. Inspected under the unit but found no fillers in the gear case cam bell motor drain pump as well as no failures in the actuator a capacitor. Under the unit everything look pristine and in mint condition with no signs of oil leaking on anything also. Found no breaks in the wiring harness and trace issue back to the control intermittently sending power down to the motor during agitation a spin. Found no power failures of the outlet and replace the control. Reset unit and found washer working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waco, TX 76710

Tyler

Job Details: 01/26/2023

"Arrived on site for washer not starting cycle or locking door. Upon arrival confirmed issue. Found no power failures, found f9e1 in diagnostics, and unit had 1/4 full tub of water. Found break in wiring going to drain pump. Repaired wiring and found unit working as designed with no leaks. Call complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Round Rock, TX 78665

Cliff

Job Details: 01/26/2023

Arrived on site to replace previously ordered parts for range. Upon inspecting unit found rf ignitor not fully connected to spark module. Rewired unit properly and all is working properly at this time. No parts were needed and job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Georgetown, TX 78626

Cliff

Job Details: 01/26/2023

Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall that powers dishwasher turned off. Set switch to on position and all is working properly at this time. No leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Liberty Hill, TX 78642

Kimo

Job Details: 01/26/2023

"Arrived onsite for a washer that is shaking when in use. Upon arrival I tested unit with cloth in it and found the unit operating as designed. The noises we heard was coming from the drain and inlet hoses tapping against the back of the unit. I asked the customer if the unit walked a cross the floor when the shaking happened they said no, I asked what where they washing at the time and they said some Jeans and a few things. I advised the customer on proper loading of the clothes. I checked that the suspension was good it was. I adjusted the level of the unit to make sure the tub was square as possible in the chassis and tested again in drain and spin and found unit operating as designed. Job completed"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Liberty Hill, TX 78642

Kimo

Job Details: 01/26/2023

Arrived onsite for a cooktop with a gas smell when in or not in use. Upon arrival I had to turn the gas back on to the unit when doing so I found that the unit did smell of gas. I used my leak detection Solution on the gas fittings at the main gas line and the regulator and found a leak there and nowhere else. I tighten up the fitting and tested again and found that the leak was gone and the unit operated as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Smithville, TX 78957

Joe Z

Job Details: 01/26/2023

"Arrived onsite for unit not operating correctly, taking too long. Upon arrival ran diagnostics and got error code F0-E5 off balance load. Ran automatic cycle and unit will fill , lid will lock but will not agitate or spin. Test drain and drain operates correctly. Test capacitor and is good. Found that when selecting any wash cycle unit begins to sense than power drops from control then restarts. Control has failed . Need to replace control. Replaced control W11603810. Test unit by running automatic cycle. Unit now operates as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Cedar Creek, TX 78612

Joe Z

Job Details: 01/26/2023

Arrived onsite to install previously ordered parts. Replaced front right infinity switch

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HBS04

Near Austin, TX 78739

Scott

Job Details: 01/26/2023

Arrived on site for frost build up in freezer and knocking noise in fresh food . Ran diagnostics and found dampener not opening but trying to. Replaced dampener . Dampener is cycling properly . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGB3

Near San Marcos, TX 78666

Kevin

Job Details: 01/26/2023

"Arrived on site and found wash motor is not operating, Replaced wash motor and it will now run properly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Canyon Lake, TX 78132

Andrew

Job Details: 01/26/2023

"Arrived on site to test unit for oven not igniting. Verified igniter receiving proper voltage but not glowing. Replaced igniter, tested to 350 with no issues. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near New Braunfels, TX 78132

Andrew

Job Details: 01/26/2023

"Arrived on site and replaced previously diagnosed shims and ice maker fan. Unit tested good, no leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near New Braunfels, TX 78132

Andrew

Job Details: 01/26/2023

Arrived we on site to test unit for dishwasher filling between cycles. Found RO system was connected with dishwasher drain to a Y-barb fitting. RO system was regenerating so I turn sink on and was able to see dishwasher back filling. Replaced hoses as a precautionary. Advised customer to have RO company install RO drain directly to drain line away from dishwasher drain. No leaks detected. Job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near New Braunfels, TX 78132

Andrew

Job Details: 01/26/2023

Arrived on site to test unit for buttons getting stuck. Found unit working as designed. Advised customer to use palm of finger and not tip of finger to prevent over pushing and buttons to get stuck behind vent cabinet. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near New Braunfels, TX 78132

Andrew

Job Details: 01/26/2023

Arrived on site and replaced previously diagnosed control and valve. Attempted to put unit into a diagnostic cycle but console not responding . Verified console receiving proper voltage. Got autho to replace console. Ran diagnostics with no issues. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near New Braunfels, TX 78132

Andrew

Job Details: 01/26/2023

Arrived on site and replaced previously diagnosed wash basket. Ran diagnostics with no issues. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Canyon Lake, TX 78132

Andrew

Job Details: 01/26/2023

"Arrived on site and replaced previously diagnosed parts. All controls, upper FC rails, FC evap motor, lower right FC bracket. Unit working as designed. Job complete. SR#7735583615"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near New Braunfels, TX 78130

Andrey

Job Details: 01/26/2023

"Arrived on site to test unit for cosmetic damage, tested unit found console is scratched, unit still under 30 day cosmetic warranty, replaced console, customer approved, job complete"

We serviced a

WHIRLPOOL RANGE

Model WCE77US0HS01

Near New Braunfels, TX 78130

Andrew

Job Details: 01/26/2023

Arrived on site and replaced previously diagnosed harness. Replaced harness and unit still tripping breaker. Spoke with Techline and advised is needed to replace faulty GFCI breaker for nuisance tripping. Also found LR burner not turning on. Recommend replacing LR infinite switch. Unable to attach SR# at the moment as Techline was having difficulties. Office to reschedule. ; ordrng 1 W10911303 (LR switch)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Austin, TX 78758

David S

Job Details: 01/26/2023

Arrived on site for washing machine not spinning out the clothes. I inspected the unit and work area. I put the unit into a drain and spin and found the wash plate spinning not the how basket. I gained access to the shift actuator and found it receiving voltage when called for but the cable is slipping.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS1

Near Austin, TX 78744

Matthew

Job Details: 01/26/2023

Arrived onsite for microwave still giving open door error when door is closed. Upon arrival inspected unit. Found that spring and interlock seem to engaging properly but the switches are intermittent. The interior ligh will occasionally not illuminate and the door is not registering as closed. When switches do record accurately the unit is heating properly. Ordering interlocks and switcheS; ordrng 1 WP8206419 (Top interlocks) and 1 W10269460 (Upper switch) and 1 W10727360 (Left lower switch) and 1 W10269458 (Right lower switch) and 1 W10156812 (Spring)

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SEFXFA

Near Austin, TX 78726

David S

Job Details: 01/26/2023

"Arrived on site for builtin having no power. I inspected the unit and work area. I found the unit receiving 120vac at and after the switch. I found the controls all receiving 120 vac. I swapped in the main control and found no change. I reinstalled the customers original control. I am ordering the power supply. ordrng 1 WP67001360 (Power supply)"

We serviced a

WHIRLPOOL OVEN

Model KOCE507ESS01

Near Driftwood, TX 78619

Kevin

Job Details: 01/26/2023

Arrived on site and found microwave door surface damaged a new one will be needed; ordrng 1 W10783078 (Microwave door)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near San Marcos, TX 78666

Kevin

Job Details: 01/26/2023

Arrived on site and set washer into diagnostic cycle and found washer will not agitate or fast spin but will slow spin in diagnostic cycle. Replaced actuator but this had no positive effect. Will bring back motor and control and lower harness ; ordrng 1 W11497303 (Motor) and 1 W11607637 (Control) and 1 W11450610 (Lower harness)

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Austin, TX 78745

Scott

Job Details: 01/26/2023

"Arrived on site for oven not heating properly . Found igniter failing and not pulling enough amps . Replaced igniter . Ran preheat ,all checked normal. Found new gasket had failed and is broken at bottom . No gas leak at time of service. Ordering gasket . Call to set return ; ordrng 1 WPW10535778 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Killeen, TX 76542

Tyler

Job Details: 01/26/2023

"Arrived on site for refrigerator not cooling and leaking. Upon arrival confirmed issue. Found compressor locking up and not pumping refrigerant through system. Will need office to reschedule once availability of following parts is known. W11370574 compressor, W11368877 evap coil, W11403094 suction tube, R600kit, nitrogen kit, WPW10143759 uv drier, W10913906 access valve, lokring kit, and additional couplers (Tg has photos of sizes needed) ; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 W11403094 (Suction tube) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Lokring kit) and 1 R600 (R600 kit) and 1 Nitrogenkit (Nitrogen) and 1 Cnote (Need additional lokring couplers ordered)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Elgin, TX 78621

Joe Z

Job Details: 01/26/2023

Arrived onsite for not Banging and stays on wash cycle for long time and not advancing. Upon arrival ran diagnostics and got F0-E9 off balance. Ran automatic cycle and all components operate correctly. Basket spins smoothly and stays in center. Advised customer on placement of garments. Ran a load of blankets loading unit correctly and unit spun correctly with no un ordinary shaking. Found service pointer W11624962 on this unit for not advancing. Need to order control. Ordering control. Office to reschedule ; ordrng 1 W11556725 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78626

Maurice R

Job Details: 01/26/2023

"Arrive on site for dishwasher not working. On inspection found error F4E3, ran the unit in diagnostics mode and no water is being sprayed. Ordering pump for unit. No water leaks detected during service call.; ordrng 1 W11025157 (Pump)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near New Braunfels, TX 78130

Andrey

Job Details: 01/26/2023

"Arrived on site to test unit for water draining while filling, tested unit found drain pump is constantly, cycled power but drain pump is still activating and not turning off, need control and drain pump to fix issue, ordering parts office to reschedule ; ordrng 1 W11498797 (Control) and 1 W10919003 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Liberty Hill, TX 78642

Kimo

Job Details: 01/26/2023

"Arrived onsite for a top mount refrigerator that is not cooling in rc and not freezing in fc. Upon inspection I found that temps a 60 and 30 respectively. I performed and amp test and put the compressor pulling 1.18amps. There was no frost pattern on the evap. I am ordering compressor, drier, access valve, r600 kit , nitrogen and lok ring kit. Office to reschedule ; ordrng 1 W11582579 (COMPRESSOR) and 1 Drier (Drier) and 1 Ssr600 (Ssr600) and 1 Nitrogen (Nitrogen) and 1 Accessvalve (Access valve) and 1 Lokringkit (Lok ring kit)"

We serviced a

KENMORE DISHWASHER

Model 665.12413N414

Near Bertram, TX 78605

Kimo

Job Details: 01/26/2023

"Arrived onsite for a WD that is have a drain back issue. Upon inspection I found that the drain hose was missing a section and was not installed properly. I am ordering a new drain hose, hose fill and valve. Reschedule for the 01/31/23 ; ordrng 1 W11175771 (VALVE-INLT) and 1 WPW10545278 (HOSE-DRAIN) and 1 W10878507 (HOSE-FILL)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Lakeway, TX 78734

Leonardo

Job Details: 01/26/2023

Arrived on site to test unit for gas smell test unit and found unit was not converted to LP. Flames are to high because orifice are still on Natural gas. Customer had LP kit and I converted all burners and burners test good. Called safety Job complete. ; ordrng 1 W11205318 (Lp conversion kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Florence, TX 76527

Lou

Job Details: 01/26/2023

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F0E7. Cleared the code and continued with testing. The unit operated as designed with no unusual noises. I tilted the unit back and found the pulley shield sitting on the floor and badly damaged and the cam and belt badly damaged (photos). I attempted to screw the shield back on the gearcase and the holes for the screws are stripped. The customer advised that they have been washing a large comforter in the unit when it makes the noises. I advised the unit is not designed to wash large comforters only twin or full sized. I am ordering the motor, belt and shield screws and will return with all prescreened parts. The gearcase, cam, belt, motor and shield all need to be replaced upon return service. I advised not to use the unit until repaired. No water leaks observed during service.; ordrng 1 W11239857 (Belt) and 1 W11026785 (Motor) and 2 W11573574 (Shield screw)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78729

David S

Job Details: 01/26/2023

Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found fault code f7e2 wash motor fault. I gained access to the motor and found it showing in resistance range. I tested voltage to the motor and found it fluctuating between 0 and 50 vac. I tested power at the control and it showed 120 vac. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part ; ordrng 1 W11629914 (Control) and 1 W11460946 (Motor assembly)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Killeen, TX 76543

David Z

Job Details: 01/26/2023

"Arrived on site to follow up on washer not running / Not draining. On arrival could not get unit to drain. Checked wiring and found previous repair intact. Changed out connection to solder seal and retested. Drain pump still would not run. Checked and found an open line reading to drain pump, indicating another harness break. The lid latch is also engaged and shorted, will not unlock. Unit needs to have the shorted latch, control, drain pump and lower Harness replaced to fully resolve functionality. Ordered all needed parts. Office to schedule when we receive items. ; ordrng 1 W11419171 (Main control) and 1 W11568984 (Lower Harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78759

David S

Job Details: 01/26/2023

"Arrived on site for spray arms not working. I inspected the unit and work area. I found faukt codes F9e1 unit not drainin, f7e1 wash motor failure f10e2 vent wax motor. I ran a diagnostic cycle and found the wash motor not coming on but receiving power. I am ordering the motor assembly to complete the repair. Reschedule; ordrng 1 W11416362 (Wash motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pflugerville, TX 78660

Cliff

Job Details: 01/26/2023

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found evidence of refrigerant leak in rc evaporator and fc temps at 20. Compressor, rc evap, and drier will need to be replaced to complete repairs. Office to set return appointment for 3 hours. Sealed system still covered under manufacturers warranty. ; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Coupling) and 1 WPW10143759 (Drier) and 1 W11492867 (Rc evap) and 1 3hours (3 hours), states that autho needed"

We serviced a

MAYTAG RANGE

Model MGS8800FZ0

Near Kyle, TX 78640

Matthew

Job Details: 01/26/2023

"Arrived onsite to replace faulty blower and left front orifice holder. Disassembled and replaced holder and fan. During repair found that unit needed console gasket and screw inserts needed to be replaced to complete repair. Will need to confirm part number for Retaining insert for screws, took pic. Also ordering lower panel. Will need AUTHO. Office to reschedule ; ordrng 1 W10802441 (Consol cooktop gasket) and 3 W11025100 (Insert)s and 1 Partsresearch (Parts research) and 1 W11218703 (Lower console panel) and 1 AUTHO (AUTHO)"

We serviced a

GE REFRIGERATOR

Model CVE28DM5NBS5

Near Austin, TX 78730

Vincent

Job Details: 01/26/2023

Arrived on site for GE refrigerator not cooling. Inspected unit and work area. Took temps from RC 36? FC 40?. Inspected for defrost issues and nothing. Spoke to SW to diagnose and we came to a conclusion it will need a sealed system repair done. SW will order parts and we will get authorization from warranty. No leaks where observed during service. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Georgetown, TX 78626

Maurice R

Job Details: 01/26/2023

Arrived on site for fridge making a noise. On inspection found the fC fan making a loud noise. Ordering a new fan motor. No water leaks detected during service call.; ordrng 1 W11559968 (Fan motor) and 1 W11565110 (Fc wiring harness) and 1 WPW10384183 (Thermistor)

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Georgetown, TX 78633

Maurice R

Job Details: 01/26/2023

Arrive on site for cooktop not igniting. On inspection found that the burner having the issues has a yellow spark when igniting. Ordering spark module and ignitor ; ordrng 1 W10862323 (Ignitor) and 1 WPW10475147 (Spark module)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Waco, TX 76712

Tyler

Job Details: 01/26/2023

"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue and found partial response from UI but did not get any cycles of diagnostic started. Upon further disassembly I found the UI had corroded due to moisture getting in the door through the UI control panel interface peeling from its Consol. Called whirlpool techline and spoke with Robert sr# 7735584753. Documented findings and was instructed to order the following parts to resolve issue. W11460908 console, W11412696 console seal, W11460962 ui panel, W11414078 cabinet seal. Office reschedule once availability of all parts is known; ordrng 1 W11460908 (Console) and 1 W11412696 (Console seal) and 1 W11460962 (Ui control) and 1 W11414078 (Cabinet seal)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78704

Scott

Job Details: 01/26/2023

Arrived on site for leaking dish washer . Found tub leaking from right side weld . Ordering tub . Recommended customer not use dishwasher till repair is complete . Call to set return ; ordrng 1 W11409866 (Tub)

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near San Marcos, TX 78666

Kevin

Job Details: 01/26/2023

Arrived on site and inspected range and set oven to bake. Found igniter is not operating. Will need a new one to correct issue will also bring back control to ensure repair on next visit; ordrng 1 W11176454 (Igniter) and 1 WPW10556708 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near San Marcos, TX 78666

Kevin

Job Details: 01/26/2023

Arrived on site and inspected range and found stainless steel trim wrap on the right hand side is peeling away off of glass. A new door front will be needed to correct issue will also bring back new brackets and top trim; ordrng 1 W11105139 (Top trim) and 2 W11389703 (Bracket)s and 1 W11176456 (Glass door) and 1 W11178521 (Nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS03

Near Austin, TX 78704

Wesley

Job Details: 01/25/2023

Arrived onsite for ice not dispensing and found shaft alignment issue. Disassembled and repaired alignment without parts. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Georgetown, TX 78626

Maurice R

Job Details: 01/25/2023

Arrived on site for a oven not heating. On inspection found the broiler works and bake does not. Flipped the leads on the spark module board and the issue flipped. The bake works now and broiler does not. Installed new spark module and the issue is fixed. The unit is operating as designed No gas leaks detected during service.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Lou

Job Details: 01/25/2023

"Arrived on site to inspect wall oven/microwave combo unit microwave light not working. Upon further inspection, I found the internal light in the microwave is not coming on when opening the door. I tested microwave and the light continued to fail. I uninstalled the unit and removed and replaced the bulb and found the old bulb had burnt out. Placed the unit back in the cabinets and retested and unit is operating as designed. Job completed."